Sears
reviews and complaints

I've always regarded Sears as a quality store with excellent products and knowledgeable employees. However, in April 2009, I went for a service and I was told that I needed to replace four tires as they were claimed nonservicable. I realized that I replaced all the tires 3.5 years ago and tires should still be within time and mileage warranty. They said tires were worn unevenly due to misalignment. So they could not be covered under warranty. I then asked why I had been to Sears for oil change and tire rotation service regularly and every time some kind of points inspection was covered, why no one told me that I needed to do alignment. The manager there insisted that tires were worn unevenly.

The next day I took the car to Sears Auto in Carson. The technician checked the car and said tires were evenly worn and wrote this statement on paper. The two sears auto centers had complete different opinions on the same set of tires on the car.

So I complained to Sears, but they insisted that tires worn unevenly due to misalignment and finally they agreed to give me 29% credit of tire price (based on rest of mileage unused toward warranty) IF I replace all the tires in Sears again, but they never addressed my question why their services were inconsistent. Where is the quality of auto service?

I paid good money on the tire replacement and all services there before, I would rather avoid use Sears again for any kind of service anymore because I do not trust their service standard anymore.

Bought a combo microwave/range fan dec 2008 it broke may 2009, repair company cannot fix it I still have no fan no microwave and sears will not refund it even tho I have no product in my house as they are deciding which one of the 6 people I talked to were going to fix it all. Then finally last week I thought ok I finally get some answers that are good I can nnow order a fan and a microwave separate at no extra costs to me even the extra $20 dollars over the price of the single unit is waved new warranty and no shipping or handleing. Yeah! Finally! Not another call today, to infom me all other dicisions are void I will pay extra and I will not be compisated at all for the three months of having nothing for my $499.99 plus tax and shipping and handeling what customer satisfaction is that.

I am writing to you with a problem I have about an upright Kenmore freezer that was purchased about a year ago, along with an extended warranty. My daughter and family came to visit me from California, I live in Nebraska, to celebrate my 71st. birthday. Knowing they were coming I stocked up on a couple of beef roasts, fresh vegatables, and deserts, two icecream cakes, and three gallons of ice cream. This was done about ten or so days before they arrived. The morning after they got here I opened the freezer door to remove one of the roasts for dinner that night, and immediatly got physically ill. The smell was overwellmeaning undiscribable. Some time in between putting the food in the freezer, and taking the food out the freezer quit working, and the red light never went off warning me of a problem with the unit. The freezer was crawling with live MAGGOTS and of course all of the food was ROTTEN. HAPPY BIRTHDAY TO ME. Thank goodness my family was here to throw out the food, because I know I could not have cleaned it out myself. What a great homecoming gift I gave them. I got on the phone and called SEARS HOME SERVICES, the next day a service tech arrived at my home and inspected the unit. He informed me of the problem which was a CIRCUIT BOARD CONTROL UNIT failure. He informed me the unit would be replaced free of charge since I had the extended warranty coverage on it . I asked him if there was a chance that the freezer could be replaced, I don't think I will ever be able to get the smell or the image of all those maggots out of my memory. He called his supervisor and asked if it could be replaced, his supervisor said no, and the two other people that had the same control panel replaced, were told to keep the freezer door opened and put newspaper down on the bottom shelf and some baking soda on top of the paper, and eventually the smell would go away. He wasn't sure of how long it would take, maybe several weeks. This is one reason why I am writing this complaint to you the Sears Co. If this was an isolated incident, I wouldn't be as upset as i am, I would still be writing to you and asking for a replacement freezer. But knowing now that two other people had the exact same problem with the same Kenmore freezer Model#[protected], Serial#WB64323390 in the same general area of Nebraska that makes me wonder if maybe there is some type of manufacturer's flaw that Sears knows nothing about, or it is known by Sears, and they aren't letting the general public aware of the problem, because of the cost of replacing the appliances to the probility of thousands of owners. I am a widow, living alone, on a Social Security income. My late husband and myself have been loyal Sears customers since the early 1960's. Every hand tool and power tool that we have owned has been a Craftman's tool, almost every home appliance has been a Kenmore brand, our lawnmowers, our shoes, our clothes, our televisions, and even alot of our pets were purchased at Sears, our children, and grandchildern are carrying on the tradition, by purchasing Sears products. By writing this letter to you I am hopeful that you will do the right thing and replace the unusable (I'll never use it again) Kenmore Upright Freezer with a brand new freezer, so the tradition will continue on with me and my family.
Rose M. Hill

I would just like to say that dealing with Dan Fahrendorff at the Rice St location has been a joy!
What a professional, what a great place to have your vehicle serviced! I would highly recommend Dan and the Rice St. Sears Auto Center in St Paul MN.
Dan is a seasoned veteran who knows cars and he explains things thoroughly and in simple to understand language. Sears is lucky to have this guy!

Salesslip [protected] 7/27/09 Appliances were to be delivered 8/3/09. After calling all 800 numbers and personally going back to the store. All persons were pleasant but could do nothing! You took my $ 975.98 7/2/09 and still have not delivered my product. Perhaps the delivery will occur 8/24/09. The address for delivery is in Sedina AZ, a house I am referbishing. This is a 4 hour r/t travel for me or I must pay a group working for me in Sedona $50.00 if you show up in the 2 hour window this time. On 8/3 I waited from 11; to 4:30 with no calls from the late delivery.. I would appreciate hearing from someone at searts who can help. and reimbursement of costs. Margaret Nagy

Sears damaged my new vehicle, their loss prevention idiots attempted to intimidate me by taking a petty amount. I came in for an oil change, instead nearly $2, 000 in damage to my door where the idiot automotive manager released a high pressure air hose from a tire machine into the side of my car. I will sue them for the repair and my time. These people are complete idiots!

I purchased a brand new Kenmore washer and dryer set in August of 2007. I chose this store and brand because my family and friends have used them for somewhere around 50 years. At this time, both the washer and dryer are not working. I spoke to several people at Sears and they will not help me out with this because I didn't purchase an extended warranty. If this was 4, 5 or 10 years from now, I would understand, but this set is obviously defective and I have been ripped off. I do not have $200 for them to come out just to look at the set and I don't feel that it is fair to expect to have to pay this much when the set is less than 2 years old.

Furnace installed 3-14-06. No one ever came back as promised to check on it before winter and bring filters as promised. Has been working ok but thermostat was not working recently when checked by us. We called several times being told we would have to pay a $93.00 dollar fee for Sears to come and check out the problem. We knew the problem with the thermostat and didn't need any one coming to our home to tell us and having to pay 93.00 for them to do this. After talking to Sears several times and finally promised someone would come and replace the thermostat or at least bring us the filters that were promised when we had the furnace installed we still have yet to hear from anyone. We went and purchased a new thermostat because we never got a call back on the problem as promised. At least we should get the filters that were to be included with our furnace when we had it installed. By the way we were told that they(Sears) had no records of them doing their follow up check on the furnace. So at least they admitted to them not doing the follow-up as they were supposed to. We are not happy with the treatment with our purchase, and will not be advising anyone to purchase a item that needs installed or a large appliance from Sears.

Never use Sears repair service. They have been to our house four times now to fix our refrigerator. Each time has been the same nightmare. First they come out and find the bad part. Don't have the bad part so they order it. Part arrives in 24 hours by mail, but they can't get back to install it for a week. Part fails. Cycle starts again. We're now down again after two parts installed.

The worst part is that the repairman, while here, makes the appointment for just a few days away. Then the next day they call and change it to a week away.

Now the part has failed again. Only available repair date is a week away. I'm talking to some call center in India and not only are they no help, they hang up on me.

Never again will I use Sears.

I had 4 new tires put on my car at sears automotive and they dented my car and put a big scratch in it $906.00 in damage.Thier (insurance agent) offered to pay $400.00 as a good consumer gesture.

Its like hitting my head against a brick wall
I can say one thing i will always walk around my car with a video camera from this day forward... I have all the emails and phone msgs.

anyways im sure your readers would be interested in this...

FOLLOWING ARE MY EMAILS

JAIMIE K. BRAGG
167 Hunt Club Dr.
APT # 1 - D
COPLEY OH 44321

Dear Sirs.

Well I have spoken to your rep Ray Wetzil
I have explained all to him and he had offered $400.00 to settle this
case. I had made it quite clear that I would only settle for $906.00
That is the lowest estimate that I had gotten.

Anyways I would rather loose
in a court room than settle for that, And I really dont think I would loose!
I do not understand Sears. And Im really starting
to see why your business has shrunk. The customer is trash to you. That is fine.
You will lose me and anyone I can convince to never do business with you.
I will see you in small claims court, if I am forced to take that drastic of measures.
Win or lose let the ball land where it may.

I will seek consumer news reporters prior to taking that action. I really can not
picket that store because its in a shopping center so far from the road, that is not
an option, but I can, and probably will exert my right to picket on the sidewalk
all along your Southland ( Middleburh hts OHIO store). I m not sure what else I can do
to make you understand that your employees have caused me this grief...
My parents where very loyal sears customers, and i kept too that, but i will
not be able to support that anymore. I do believe in customer service, but
you lake that...
For every one person you lose as a customer it takes 10 times more effort to
get that person back.
And Sears is an American tradition. I wonder how many have walked in my shoes with you
and how many people will follow in my foot steps with you

Anyways im sure you don't care and
dont want to hear all that...Well I guess we have all spoken.
Thank for the dent and scratch in my car!
I guess I will have a ( gift from you) a dent that keeps on giving RUST!
I will have that as a reminder how you dented and
told me to get lost!
THANKS AGAIN

Jaimie K. Bragg
167 Hunt Club Dr.
APT. # 1 - D
COPLEY OH 44321

HELP!
HELP!
HELP!

Well, I did not realize that it would be this difficult to even be able to deal with my problem.

On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR

MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY

He said he did not notice that...

I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!

So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!

I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!

This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!

The have dented, scratch, and messed up my front end alignment that sears did in jan/2009

AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL

SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

THANK YOU
JAIMIE K. BRAGG

> Date: Mon, 20 Apr 2009 11:48:05 -0500
> From: [protected]@customerservice.sears.com
> To: [protected]@live.com
> Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
> >
>
> Dear Jaimie K. Bragg,
>
> Thank you for your recent correspondence regarding your experience with
> our Medina, OH auto center. We are always interested in hearing from
> our customers, and regret it was this type of situation that prompted
> you to contact us. We apologize for the inconvenience you have
> encountered with your vehicle after having your tires put on.
>
> We have forwarded your message to the Auto Center Manager. They will
> contact you within two (2) business days.
>
> Once again, thank you for contacting us.

> Sincerely,
> Jennifer W.,
> National Customer Relations
> Sears Holdings Corporation
>
> Original Message Follows:
> ------------------------
> Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
> Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
>| Evening Phone: | Email: [protected]@live.com
> | Comments: Dear Sirs
> Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
> North Court street, Medina Ohio, 44256 Sears Automotive Center. I
> purchased 4 tires and I had them installed. Your Service Techs were very
> nice and helpful. However When I got my car back It was parked between 2
> cars so I could not really look at the tires. So when I got home, I
> looked at my tires, and the whole back side of my car (drivers side) had
> been majorly dented and scratched all up! Well im sure you can
> understand my frustration. I think the worst part was that they did not
> tell me about it. They just acted like well we wont say nothing, and
> hopefully he wont notice till later! Thats more frustrating than
> anything. And what is really frustrating is that im loyal to sears. And
> now this...can you please investigate this and get back with me.
> Someone has to take responsibility of this situation.
> Thanks,
> Jaimie K. BRAGG
>

Date: Tue, 21 Apr 2009 21:05:40 -0500
From: [protected]@customerservice.sears.com
To: [protected]@live.com
Subject: RE: National Customer Relations - NC_Complaint_Management (KMM3817881I15977L0KM)

Dear Jaimie Bragg,

Thank you for your recent correspondence. We are always interested in hearing from our customers, but apologize for the situation with the damage to your vehicle.

In order to best assist you, please continue working with the Sears Auto Center directly.

Thank you for taking the time to contact us. We value you as a Sears Holdings associate. We certainly hope you will continue to make Sears Holdings your choice for quality and value.

Sincerely,
Miguel G.
National Customer
Sears Holdings Corporation

Original Message Follows: ------------------------
Dear Sirs,

HELP!
HELP!
HELP!

Well, I did not realize that it would be this difficult to even be able to deal with my problem.

On Tue April 21st, 2009
I received a phone call from JOHN a Tech with Medina Sears auto center.
He had informed me that he had noted all the damage on my car on a form
and asked me to look it as I talked to him.
So I did!
He said he had walked around the car and noted all the damage on the
car on this form.
Well he was correct the damage he caused was noted on this form
I was shocked?
So I asked him what does L R SIDE HIT PTS MEAN?
He explained that there was a dent and a large scratch on
the drivers rear side of the car.
So I ask John how come he did not annotate
on this form the right rear bumper contained major major scratched
from where i backed into a brick wall
and how come he did not put down that the tail light
was cracked and missing red parts where you can see the silver
coming Thur and how come he did not put
that there is spider cracked and major cracks in the windshield
I mean the windshield is majorly all cracked up!
THOSE THING COULD NOT BE MISSED IF YOU WALKED AROUND
THE CAR!
MATTER OF FACT IF YOU WALKED AROUND THE CAR
CASUALLY YOU WOULD NOTICE ALL THOSE AND, PROBABLY
NOT THE DENT HE PUT IN IT BECAUSE IT BLENDS IN WITH THE COLOR

MY PROBLEM THAT I HAVE WITH ALL THIS
WHERE YOU DENTED IT, IT IS GOING TO RUST OUT MAJORLY

He said he did not notice that...

I asked him if i can talk to his manager?
He put me on hold!
Then after a few min.
He came back and said the manger will not talk to me
over the phone, with out being able to see the car!

So I said I work till 6:00pm will you manger be there at 7:00pm
He said no, I said I work till 6:00 pm every night
this week
so how are we going to do this
And then I was put on hold
and then disconnected!

I called the middleburg store to see if they can contact his boss.
Whom I have not heard back from.
And it does not look like I will!

This is very immature and unprofessional behavior
but you are going to have to give me someone
to handle this problem!

The have dented, scratch, and messed up my front end alignment that sears did in jan/2009

AND IT HAS TURNED INTO A KNIGHT MARE
I FEEL LIKE IAM RUNNING FULL SPEED HEAD FIRST INTO A CEMENT WALL

SALES CHECK # [protected] MEDINA OHIO 44256 STORE Apr 18th, 2009

INVOICE # 366237 MIDDLEBURG HTS OHIO 44130 STORE Jan 12th, 2009

THANK YOU
JAIMIE K. BRAGG

>Date: Mon, 20 Apr 2009 11:48:05 -0500
>From: [protected]@customerservice.sears.com
>To: [protected]@live.com
>Subject: Re: National Customer Relations - NC_Complaint_Management (KMM3798351I15977L0KM)
>
>>
>
>Dear Jaimie K. Bragg,
>
>Thank you for your recent correspondence regarding your experience with
>our Medina, OH auto center. We are always interested in hearing from
>our customers, and regret it was this type of situation that prompted
>you to contact us. We apologize for the inconvenience you have
>encountered with your vehicle after having your tires put on.
>
>We have forwarded your message to the Auto Center Manager. They will
>contact you within two (2) business days.
>
>Once again, thank you for contacting us.
>
>Sincerely,
>Jennifer W.,
>National Customer Relations
>Sears Holdings Corporation
>
>Original Message Follows:
>------------------------
>Name: Jaimie K. Bragg | Address: 167 Hunt Club DR. Apt. 1-D | City:
>Copley | State: OH | Zip: 44321 | Country: USA | Day Phone:
> | Evening Phone: | Email: [protected]@live.com
>| Comments: Dear Sirs
>Sat April 18th, 2009. I had taken my car 2007 Chevy Cobalt, to you
>North Court street, Medina Ohio, 44256 Sears Automotive Center. I
>purchased 4 tires and I had them installed. Your Service Techs were very
>nice and helpful. However When I got my car back It was parked between 2
>cars so I could not really look at the tires. So when I got home, I
>looked at my tires, and the whole back side of my car (drivers side) had
>been majorly dented and scratched all up! Well im sure you can
>understand my frustration. I think the worst part was that they did not
>tell me about it. They just acted like well we wont say nothing, and
>hopefully he wont notice till later! Thats more frustrating than
>anything. And what is really frustrating is that im loyal to sears. And
>now this...can you please investigate this and get back with me.
>Someone has to take responsibility of this situation.
>Thanks,
>Jaimie K. BRAGG

For the past 8 months! I have been waiting for the replacement part of my Kitchen Aid Refridgerator Door, order#226416. On average I have received at least three calls per week regarding this Refridgerator Door, only to tell me that it is on back order. But never told as to the actual factual status of this item part.Everytime I try to further inquire about the status, all I am met up with are road blocks, or obfuscations. Some will say the order was canceled, and others will say that the order is still in effect. I don't know who or what to believe. About two weeks ago, the dishwasher repairman lloked up the order, and he was told that I would have the item in two weeks. Needless to say, I still have not received the replacement part, but I still get these inane calls telling me nothing about the status of the replacement part for my refridgerator. These call are at the level of harassment, because they tell me nothing about what I have the right to know. I would appreciate some valid answers. Lydia Antonetz

I wanted to bring a concern to your attention. I purchased multiple appliances(6) from Sears for my kitchen and laundry when I remodeled my home a few years ago. I went with Sears because of their reputation for quality and service. We purchased the master protection plan because it is supoosed to be the gold standard of service. However, we have been very disappointed over the last few weeks. Our washer broke down on July 28thand the technician was not able to fix it because he needed to order parts. We asked for an appointment for July 31st but he was unable to schedule it because he said the parts would not arrive on time. (The parts arrived on july 30th.) We scheduled his follow up appt for Thursday August 6th between 1 and 5 but never received a confirmation call the night before. So on that date I called into the service center at 3 pm to double check and was told yes the technician was scheduled and would call me soon. We waited all evening even past his scheduled time window and he did not arrive. I received a call from the service center at approximately 6:30 that evening stating that they were sorry but he would not be coming, They apologized and set up an appointment for today and told me that I would be first thing but gave me the window between 10am and 2 pm. When he did not arrive I called at 10:15 to confirm and they said a technician would call me as soon as possible. Unfortunately by 1130 pm I had still not heard from them so I called them. I reached Anna employee id # 1553 who was quite rude and not helpful. I asked multiple times for her supervisor who she finally connected me to- Eric employee id # 74064 who was quite innapropriate. I explained that I had been stood up the night before and that I was told someone would be here at 10 and he told me that I was lying because Sears does not schedule appts between 10-2. I was insulted. The technician himself standing in my home the week before gave me a 10-2 option. After Eric tole me many times that there is nothing he can do...I explained to him clearly that I just need someone asap he said that he would have the routing manager call me within the next 15 mins and do what he could. I am a clam easy going person and iI felt i had to become verbally aggressive to get any action. But even after that there has been no action! It is now 2:15 pm which means I have been waiting almost 2 hours for a return phone call and that Sears once again has not sent their technician out during the scheduled time window. I am extremely disappointed and frustrated. I have not had a washing machine for 10 days and I am trying to get my child off to college and cannot even wash her clothes. Plus I have missed worked and had to reschedule a dr appointment due to the lack of sears reliability and I still have no washer. I have wasted 2 days of my valuable summer and this is the gold standard? I am very frustrated and hope that someone calls me asap to get a technician out here now. I should never feel insulted and frustrated when tring to get service for a sears product. No family of 4 should have to go without a washer for 10 days. That is exactly why I bought the best warranty. How disappointing! At this point I would have serious concerns about buying a sears product again. I appreciate your urgent attention to this matter.

In May 2008 I bought a new Kenmore refrigerator through a Sears store in North Conway, New Hampshire, for one of my apartments. In November 2008 this refrigerator malfunctioned and a Sears repairman allegedly repaired it. This apartment was vacant for about six months. On June 21, 2009 the tenant informed me that the refrigerator had malfunctioned, warm instead of cold. I called Sears repairs to fix the problem. On June 22, 2009 my tenanyt informed me no repairman yet. I called Sears repairs and was told Sears only schedules repairs for this area ONLY on Tuesdays. I made an appointment for Tuesday June 23, 2009 BETWEEN the hours of * AM and 5 PM. On this Tuesday the Sears repairman(Bill) found a broken seal on the compressor and ordered the parts needed to correct the problem. As of this time my tenant had lost over $200 worth of perishables along with the use of the refrigerator. Thursday June 25, 2009 the ordered parts arrived($579.00). I called Sears repairs and scheduled another Tuesday appointment between the hours of 8 AM and 5 PM. On Tuesday, June 30, 2009 the Sears repairman(Den) completely and totally rebuilt the refrigerator in approximately 4 hours. On Friday, July 24, 2009 my tenant called and stated the refrigerator malfunctioned again and was leaking oil onto the floor. I called Sears repai9rs and scheduled ANOTHER Tuesday appointment between the hours of 8 AM and 5 PM. This tenant lost another $100 worth of food. Being very familiar with the lack of due diligence exhibited by Sears, I bought another refrigerator to replace this useless one, and it was delivered Saturday, July 25, 2009. On Tuesday, July 28, 2009 the Sears repairman(David) discovered that the previous repairman(Den) neglected to PLUG IN the cooling probe of this refrigerator. To date Sears has spent well over $1, 400 in parts and labor to 'correct' the problem. My tenant has loss over $300.00 in spoilage. Oh yeah, did I tell you this refrigerator, including delivery was only $400.00?

Sears and their company have gone way down as of late. Their customer service sucks, everything is automated, and the people have IQ's the size of a pigeons brain. We asked the sales representative regarding drain hose since or condo unit in Boston is slightly different.

Delivery time:

1ST DELIVERY: Guys came in 3.5 hrs late from the delivery time. some of the most incompetent guys, one guy cuts himself and starts bleeding all over. My hardwood floor is scratched and there is still blood on the back of the washer and dryer that they didn't clean up.

2ND DELIVERY: Guys call once and we pick up the phone, but then there's no answer. We call the managers back and they don't return our call. All attempts to re-arrange the situation and address a proper change of delivery They all say that "oh you missed the call"

3RD DELIVERY: We talk to Sears Home Delivery manager for a Friday delivery at 8-10 am because I have to go back home for a religious celebration. They assure us about the time. Lo and behold I get a time at 3:00-5:00 p.m.

These corporations are getting stingier because of the economy no doubt, but what they don't realize is that their revenues will severely be hurt by their actions. Learn how to cut costs otherways, but don't be outsourcing your delivery services to small local companies that clearly cannot handle the volumes of deliveries.

What a class act you have Sears.

I will be posting this on every complaint website, better business bureau, and heck maybe make a Youtube video out of this. I will definitely be making photocopies of all my complaints online and sending it to their corporate headquarters and urge all my friends and colleagues not to buy their Stocks at all!.

I purchased a maintenance agreement for my dryer and washing machine and both have had maintenance issues. The washing machine has been down going on four weeks, but as soon as they have replaced ALL the working parts it should work. The major problem is parts, the service center does not carry parts and has to order each part weekly rather than have all the parts on hand. This causes waste and abuse when a technician has to make 4 trips to replace two parts. They only come on Thursdays, if the part arrives. If your part does not arrive in time you must wait another week, if the part ordered was the problem.

We have a Sears Kenmore SELECT CLEAN Self-Cleaning Electric Range purchased in 2000. Our 14 year old daughter was baking with my supervision. The cream puffs baked WAY TOO FAST, smelled horrible, and when we took them out, I noticed that the top (broiler) element was bright red? My daughter saw that the display on the digital read-out was blinking a code and she turned off the oven. When I opened the door, I was shocked to see that the top heating element was getting redder and hotter and it was not turning off. I turned off the circuit breaker and the oven remained hot for 2 hours. After this occured, I flipped the circuit breaker back on with the oven turned off, and it immediately started heating to red hot again on the top element only! I am aware that there are numerous complaints regarding the same situation and that Sears is NOT STANDING BEHIND THEIR PRODUCT! I am appauled, horrified and am ready to go all the way with this complaint. Our family could have been burned to death! Thank you for listening.

I purchased coverage on my refrigerator, scheduled an appointment for a repair and service technician did not show up. The service person was suppose to call me the day of the appointment and arrive between the hours of 8:00 am - 5:00 pm. I called the service center at 5:00 pm, they said the technician was still coming and he was told to call me immediately, he did not! I called the service center again at 6:00 pm, they said he was still coming until I asked to talk to a supervisor. Her name was Delisha or something like that, she refused to give me her last name, id number or any other information regarding her identity. She said we could call her back at [protected] to reschedule in a week or request our money back. When I requested a refund they said they couldn't do it yet because the order was still open. A day without pay, lost food, and out my money too! What a sham. I have dealt with Sears for years but will now spend my money somewhere else do to the incompetence and disrespect that they have to offer.

i bought a $350 vaccum cleaner July 7/08 from sears
the motor died just over the 1 year warrenty.
I contacted sears which i was hanging on the phone for 1hr
waiting to talk to your service people.
They told me they cannot help me out.
That the new motor was almost $3oo dollars...
I am very upset with this.
I am a retired sears employee...
We have alwayed bought from sears
including our family.
We have no choice but to pull out of sears
and take our business else where...
If you need to contact me
my Number is [protected]
or [protected]
email: [protected]@rogers.com

the employees, at sears in bemidji minnesota lied about a product we were looking at a front load washer, 4.1 because mine broke down, and i needed a new one mine was 12 year old kenmore, we were looking at front load washers, and of course sears in bemidji had none in stock when the websight said they had all products in stock when i typed in the address, they of course on sat august first 2009.two woman employees took us to one of course that we were told by the first employee that a woman bought it took it home and stacked it decided she didnt like the color and in the process scratched the top of the washer for $999.00 brand new price and the washer we were looking was a 4.1 front load washer and of course another employee come to help and she proceded to try to sell us the one which was damaged and the other gal said well this one was brought home and damage and the other one said no it was damaged in the back of the store lie number 1 . then we asked the all time question the one that is damaged that is smaller that the brand new one we were looking at for more money price difference new one no damage was 679.00 scratched and damage one $999.00 should of been marked down lie number 2 it was because of the color it was a white im sorry one was red and one was charcoal .charcoal colored one had the scratch across it, sorry ladies damaged for new price dont think so, then i was told that it would not be delivered antil thursday, possibly, I could go to the laundry mat antil then
10 miles to the laundry matt $3.50 cent to wash my cloth, dont tell me what i can do with my cloths.and the only wash machines we were told by the employees at sears in bemidji was 1000.00 dollars to 2000.00 dollars
if we were interested and of course by that time we were pretty disgusted with sears in bemidji,
WE WALKED OUT WENT TO THERE COMPETITION NAYLORS IN BEMIDJI AND BOUGHT A FRONT LOAD WASH MACHINE FOR $1109.00 put it in the truck and will never go back to sears ever again for anything.lies loose business, if they were honest we would of probably ordered and waited when we left the employees could only say OH, was to stupid to think what they just did they lost business.