Sears
reviews and complaints

I tried to apply for a credit card, a card that you only can use in the store. The online service just puts you on a halt and sends you a messege saying they will decide if you get it or not, and you know that is bull and they will not give you a simple card from a place called Sears. Their system and the way they created it is very strict and is not very user friendly especially the online site. Their customer service is awful. I wish things will just lighten up there. It's like you are calling the Navy Exchange and you have to be in the Military to get a Sears card.

My microwave is 3 1/2 years old...used for heating & defrosting only. It is like new, however, it will not heat. Sears told my husband it was probably the magnetron and it was under warranty and they would send out a repairman from A&E Applian ce Repair. He came out on January 21, 2010 and informed us that it would cost us $60-$90 to give us an estimate of the problem. If the broken part is in deed under warranty, it would cost us $193.00 labor to fix it. The cost of the part is approximately $94.00. This is highway robbery. When a car is under warranty they take care of parts and labor. Usually labor is more expensive than the part that is broken. This defective part is Kenmore/Whirlpool's fault not mine and I do not feel we should pay the labor to fix their shoddy appliance. I am retired, living on a fixed income, purchased this new house so as not to worry about replacing old appliances and now our microwave does not work due to a defective part. I live in a new neighborhood and all the residents have the same appliances and I am telling everyone to be aware of this shoddy product. We declined A&E's service call to fix this microwave. Believe me, I have purchased a lot of products from Sears but I can promise you I have purchased the last one. Shame on you Sears and your lousy warranty!

I have nearly exhausted my options for getting the refunds due to me and you have definitely lost a very loyal and good customer.

I placed two different orders that were guaranteed to be delivered by christmas. Neither of them were, putting me in a very difficult position for finding replacement gifts the day before christmas. The entire reason I placed my order through sears adn kmart online, was the christmas delivery guarantee of the (At that time...in stock) merchandise.

When I discovered I would not receive these goods, I immediately requested a refund. To make a long story short, I have requested by phone, a refund, over ten times! I even contacted "escalated" customer service at the corporate office of sears and spoke with a representative named michael, who assured me that he had personally taken care of it this time and that the other nine times I had made contact and been told my refund was being processed, there was apparently an "error" of which no one ever informed me.

Michael called me back tuesday to check on the refund from my end. I told him "no refund, no change in order status" etc. I asked him to call me back today to follow up, yet again. I have not heard from michael, nor is there any change to my order status, bank account, refund, etc.

This is not what I expect from a large company like sears or kmart. I received all my refunds from walmart, the very next day! I received refunds from mail order items that were incorrect from other very small companies, within 3 days.

My first order was mid december. It has been nearly 6 weeks, since my first phone call. I have spent over five hours online, on the phone, etc trying to get my refunds for the following order numbers:

[protected]

[protected]

This is ridiculous. I expect to see my refund money in the bank on monday or I will ask my neighbor, who is a reporter for nbc to do an expo story on this, as I am sure I am not the only one. I wouldn't think, in these tough economic times you would treat customers this way or would welcome the kind of negative publicity my case would bring to your online business. It won't bring your company down, but it won't do your reputation or your economic growth any good, trust me.

I work hard for my money and was careful where I spent it this christmas. Sears and kmart both let me down, broke their word about christmas delivery and now have stalled in a completely unprofessional and irresponsible way in refunding my money for items that were never sent. You make interest off of the money you have used of mine for the past 6 weeks, I lost interest on it and the ability to take advantage of current deals as my funds are tied up with you.

Make this right immediately. This is unnnnnnreal.

Kym helms

On 19 Nov 09, I purchased a Star Trac Elliptical from Sears.com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number. After 2 hours on the phone, I finally got someone who looked it up using my credit card number and input all the information manually. I finally got a repair appt 16 Dec 09. The repairman tried to tell me Sears doesn't sell that product even though I showed him my receipt. He said Sears doesn't even sell this brand. Well they sold it to me! He listened to the noises it was making and said the bearing were shot already after 3 weeks of use. He said he can't fix it because it is not in his database. I call my local Sears in Aurora, CO to see if I can return it. Yes I can for a 15% restocking fee! WHAT! What are they restocking it is defective. You know very well they will find an old box, get the 100% refund and make an extra 15% from me. I filed a BBB complaint. Sears is on the second notice with teh BBB since they refused to answer. Never again will Sears get my business. I have at least 20 people who promise never to shop there too

I am sharing my experience with Sears online. My experience is horrible and I never ever place any order from Sears.

I have ordered an Elliptical from Sears as they had free shipping. They said that I will get my item in two weeks. I called up after two weeks as I did not receive the order; they said that it will take one more week. I called up again after 3 weeks, to my surprise they said they canceled the order long back as the item was out of stock. I did not receive any email or phone call; they charged my credit card for the amount. They said that computer did not generate the email and sorry. The item was still available online. I would have got better deals in other stores, because of these stupid guys, I lost everything. They said that they will refund the amount but it will take 10 days but they can charge the credit card within one day. Never order anything from Sears, even if you do, be very careful.

I placed on order with SEARS for a major appliance on line and paid with my debit card. They said that the item was in stock and available for delivery (the only reason it was ordered). A delivery date was set and the order went thru. I received a phone call from SEARS the day before the scheduled delivery and was told that the item was not in stock and would not be available for another 2 1/2 weeks. I INSTRUCTED THE CALLER TO CANCEL THE ORDER. She said she would cancel the order and I was surprised to learn that SEARS had already taken the money from my account. I was informed that the money would be refunded in 5-7 working days. Here it is 19 days later and no money has been refunded. Within the past week, I contacted SEARS customer service who informed me that the order was not canceled correctly (incompetence) and that is the reason for the delay in refund. I was told that this mistake would be corrected. However I have not yet received an email confirming the cancellation of the order and the status of my refund. It is unheard of these days that a company would take funds for merchandise which they do not have in stock. Most companies will charge you once the item is shipped, but not SEARS. SEARS has lost a valuable customer and I hope to educate others about their incompetence and unethical business practices.

We purchased this model when our previous Kenmore front-loading washer died (Model 26-41042 - bearings fried). Reviews showed it to perform reliably and function efficiently, and our previous experience with Kenmore made it a comfortable choice.

8 wash cycles (including a Clean Washer cycle) make it easy to differentiate level of cleaning for different materials. Soil level options, as well as 5 wash temperature choices and 5 spin-speed settings add further refinement to the cycle settings best for your needs. Generous 4.0 cubic foot capacity is claimed to be able to handle 23 bath towels.

We have 10 years of front-loading washing machine ownership, and absolutely LOVE the performance - WHEN IT WORKS CORRECTLY. Clothes are visibly cleaner, rinse cleaner, smell fresher and dry more quickly (owing to the amount of water removed during the spin cycle) than our top-loading machines ever did. The energy savings (in reduced water, electric and gas bills) was immediately noticable. We are a three kid, 1 dog, active-family. There's a LOT of laundry to do here, and it gets DIRTY.

HOWEVER, From week 1, the unit has leaked and items become trapped within the door gasket, getting absolutely SHREDDED during the spin cycle.

Service call 1: within weeks of delivery/installation unit leaks during rinse/spin cycles; advised over phone that unit must be out of balance, needs to be leveled. Service tech accused ME of installing it incorrectly even though I had it installed by Sears. Found no issues with unit being out of level. No diagnosis for cause of leaking.

Service call 2: within first 6 months; service tech doesn't know why it's leaking; door seals tightly, basket operates correctly, unit is leveled appropriately; recommends NOT washing jeans, throw rugs, or quilts or using hot water

Service call 3: within first 8 months; items becoming caught in front gasket weekly/items destroyed by this monthly; tech tries to regale ME with what I am doing wrong- wrong soap (I use HE detergent as specifically recommended), wrong items (again, don't wash jeans, throw rugs, beach towels), my loads are too small (is he kidding? I have 3 kids and a dog!), shouldn't use hot water ever (REALLY?); diagnosis, shredded laundry and leaking all MY fault, though no specific reason why. All of his recommendations are the precise OPPOSITE of the guidance offered by the unit's owner's manual (except for using HE detergent).

Even with the purchase of a "Master Protection Agreement", Sears insists on having ANOTHER technician come out, presumably so that I can be accused of abusing my machine by secretly running a laundry service out of my basement.

I have absolutely NO CONFIDENCE in this unit/model nor the protection agreement that I paid for. Good job, Sears. You've lost a LONG TIME Kenmore customer completely. Well done.

I placed an order at sears.com for a Wii Fit Plus, which was shown to be in stock and was to be shipped. Immediately after clicking the button to place the order, I got an email cancellation that the item was out of stock.

I went back to their website... it showed "in stock" ... so I ordered again. Again, email cancellation immediately.

THEN, several minutes later... I got an 2 emails saying my refund would be processed in 7-10 business days!

They canceled both orders IMMEDIATELY (within SECONDS of placing the order) then charged me, twice! I don't know why they would want to keep customers' money tied up for 2 weeks, but it is just WRONG for them to charge it after canceling the order. Very bad business practice, Sears!

Customer service is no help, other than to confirm that their business practice IS to charge the order IMMEDIATELY UPON CLICKING THE BUTTON, regardless of whether the item is really in stock. Customer service also informed me that website stock is only updated ONCE PER DAY ... so if you order from sears.com, GOOD LUCK! It's a crap shoot.

I am a big bargain hunter and I was looking to replace my 23 year old Kenmore Downdraft Slide in Range. When I stated shopping I found out that Jenn-Air is the only company that still makes built-in downdraft ranges and they are on the high side for cost so I headed into a Sears Outlet Store and after several visits and after consulting with several lady friends I decided I just had to have a duel fuel (gas on top & convection for the oven) range. So I went into the Sears Outlet web site and found exactly what I needed but ended up back and forth between the 800 help folks and my local Sears Outlet store and I was told they did not have the model advertised at any of the stores at the advertised price, $ 250 below the Sears.com price. The advertised price was a range of $1033 from low to high which if you don’t know allows the outlet stores to drop the price if it does not sell. Good for bargain hunters like me to know since the longer it sits in the store the lower it drops but bad news if it sells than I lose the bargain.

I follow the financials and I remember hearing that the Sears brand and stock are on a big resurgence so I decided to contact their corporate office and see if they could help. It took me about 10 minutes on the web to track down the main corporate number in Chicago and here are the details on contacting Sears:

The main switchboard number for Sears Holdings in Chicago is [protected]. I have found that if you are calling to a main corporate office for any company it is best to keep it very very concise, with reason for call and department involved. As an example “I am calling to complain about the pricing on an appliance with your outlet stores.”

The switchboard operator put me through to a real live person (first name begins with K) who happened to work for one of the head honchos over the Sears Outlet Division. K explained that they are very concerned about complaints about Sears and they read them daily. After a couple of days I got a call back from real nice gentlemen (first name begins with J) and just to keep this short he found me a store that did have exactly the model I was looking for and at the advertised price but not at my low low steal of a deal price of $ 335 off of the advertised price and I had to drive 300 miles to get it. But it is a fair price just not a steal!

I normally don’t put these issues out on the web but maybe it will help a few bargain hunters like me get a good deal and sorry K and J I don’t want to create allot more work for you guys, you did a great service for me, I just want to keep the stock going up!

And as a final note this posting is not meant to help the guys that bought a range that is marked down from $2650 to $ 223 because it has 14 dings, a smashed oven door and the base is not sitting level. You should be buying this for parts and not expecting this range to actually work!

If you need home renovations, stay away from Sears Home Central !
In fact, stay away from Sears altogether.

June 20, 2002, 25-year roof shingles and attic vents installed by Sears Home Central. They installed the ventilation improperly, causing premature deterioration of shingles, also water infiltration as a result of ice dams. I had requested that they make sure there was proper ventilation at the time of contract.

I called Sears rep within days of installation to express concern about the placement of Maxi Vent. Even an old woman knows it should be as high as possible, near the ridge. It is half way down the roof. The rep, Ken Campbell, looked from the ground, on one side, and said it was good enough. Against my better judgment, all I could do was hope for the best.

That summer, I noticed excessive falling off of granules from shingles.

July 11, 2009, I noticed shingles becoming bare, curling and breaking. I called Sears Home Central to report this. [protected]) It took several calls before someone got back to me.

July 31, Marc Page from Sears inspects roof. Without hesitation, he informs me that ventilation was not properly installed, that this was causing the problem and it was Sears' fault. He said Sears would fix the ventilation and replace the shingles at no cost to me.

Afterward, I visit Maxi Vent website and found, according to their very clear instructions, that indeed the ventilation was all wrong.

Since that time, Sears has flatly refused to fix anything.

This is the most deplorable and shameful performance I have seen in my life. STAY AWAY FROM SEARS !

We purchase over $6000 in new Kenmore appliances. We have had repairs on the refrigerator four times in the past year. These repairs always involve second visits for replacement parts. EVERY time we have an appointment, they don't show up and they demand that we reschedule. I am only notified of plans to reschedule when I call to find our why the appointment time was not met. No concern for my schrdule or any other obligations I have are ever considered I am disconnected from customer service each time I try to speak with someone about this.

Apparently someone in a key position within the Sears service organization believes they practice good customer service. We'll, having placed two different service calls now, on the same applicance, with both being very poor experiences, I am very under-whelmed...!

We installed new Kenmore appliances in our kitchen because we believed they were the best for the money. We've now had two seperate instances requiring support, and both have been miserable experiences. Does anyone care?

Why does it takes several trips, and weeks to complete a repair? The technician, and most of those involved have been courteous, but they're working with a broken process. The Customer should not have to wait 3+ weeks to have their appliances repaired and working. The very nature/frequency of their use makes it very difficult to do without them for so long. Does anyone at Sears understand "good" Customer Service? Perhaps if the Customer were number 1 again, they wouldn't be losing so much market share...

I had puchased a refridgerator on January 4 2010. It was to be deliveried on January 8 2010. I had to pay $65 up front in order to get this deliveried, and it would be refunded after delivery. I was called on the morning of the 8th and told they where not going to be delivering cause of the bad weather. A very small amount of snow had fallen over night. I was ok with this and understood. I expected it to be deliveried the next day, when I called on the morning of the 9th, I was told again that they would not deliver cause of the weather. By this time there was no weather anywhere with in the service area of this store, all roads and driveways where completely clean with no snow being seen anywhere on the ground. I pointed this out and was told they where not going to risk it. I was told they could deliver next week if the weather was better. After 5 days without a refriderator I ended up having to go pickup the appliance myself at the store and was refunded the $65 deliver fee. There was no reason not deliver and I was treated very poorly by the store manager. I will never again purchase from sears or any of there company's, this was totally unexceptable and all my complaint have went unanswered. At no time was there any effort made to improve this situation. This is the worst service I have every received from any type of retail store.

I ordered a Microwave from Sears.com on Sunday December 20th with a scheduled install date of December 23rd, 2009. I even called and confirmed the availability of this install date with a customer service rep over the phone before placing the order online. I cancelled the Microwave on Monday December 21 after receiving my confirmation showing a January 12th install date instead of December 23rd as promised. My wife and I "live" out of the microwave so this 3 week wait would not work. They cancelled the order the morning of Dec 21st over the customer service 800 number and said they would credit my card within 3-5 business days. The order was active for less than 12 hours.

I have called to check on credit 8 times so far. First three on December 26th, December 28th and December 30th. Each time they said the cancellation was processing and credit was pending. Spoke to Sears customer service on December 30th and they verified that the order was cancelled and a credit was still processing.

Spoke to Sears customer service again on January 2nd and the agent said a credit had been issued and it should be showing on my card. Instructed me to call my credit card company and check with them. I called my credit card company (and looked online) and no credit has been issued.

Called again and spoke to Patty, Agent #495426 at 5:20pm Monday, January 4th, 2010 and incredibly she said the order was never cancelled and was still active. She is just now cancelling the order and we should recieve a credit by the 8th of January. No credit was ever processed. What were these previous 6 people I spoke to doing? Playing mind games with me, telling me it was cancelled and then not cancelling it?

Spoke to Supervisor "John" at Noon on Friday January 8th and after being on hold for 20 minutes he came back and said I should see a credit in a few days. I told him if no credit by Monday, January 11, 2010, I would do a chargeback to my MasterCard.

Finally I received an e-mail notice of a cancellation on Monday the 11th with a notice that a refund would be issued within 48 hours. It's now Thursday the 14th and no refund and the charges of $600.33 have crossed over to last month's billing cycle so I now have to pay this "non-order" out of my pocket and then try to get a refund back from my credit card company if and when I ever get a refund from Sears.

I am the GM of a large hotel and I process credit card payments daily. A valid refund can be done in "seconds" and we do them daily to maintain our relationships with our customers so we are not "playing" with their money when valid cancellations are made. All this grief for an order that was active for less than 12 hours and was cancelled only because Sears could not honor their promised installation and delivery date. This has consumed nearly a month of my life and caused considerable stress and headache. This is the worst online experience I have ever had. Yesterday I e-mailed the issue to the Interim CEO of Sears, two separate e-mails and received verification that he opened both e-mails. No response whatsoever. I guess the fish is rotten from the head down. I am waiting for someone with Sears to give a darn and see what they will do to perform some "recovery" on this situation. It's doubtful I will ever patronize Sears again unless I receive a refund and some sort of apology and/or compensation for my hours and hours of wasted time and stress.

In April, 2009 Sears Lubbock, Tx sent a salesman to show me HVAC units and Window replacements for my home. he was out of New Mexico location and was not familiar with texas requirments. I agreed to buy a Kenmore dual burner, dual speed fan model for $3650.oo, albiet a bit pricey compared to similar models from other manufactures. I was told it was manufactured buy Carreier, for Sears and carried a ten year warranty. When the unit arrived, vis the installers. Nugent Mechanical, I noted the 'Lable had been removed from the filter cover, as it had left some nasty residue, and was told this was a Coleman furnce, better than the Kenmore model I had bought. Installer Nugent said they had to make some modifications to the unit, at thier expense, to make the upgrade. After installing unit, leaving a mess on floor, and the unsightly residue on the cover of the furnace, the unit was tested and found to be NOT working correctly, in that the AC would not cool. Nugent, aka Sears subcontractor, said the "A" coil was wrong one or defective, so a few days later, they returnedto change the coil. It still did not work right, so they changed the valve on the coil. No help. About two weeks later, Oscar langorio, the Sears coordinator from Lubbock, called to inform me that his crew, Nugent Mechanical, has told him the compressor was defective and that I should get a new one from Sears to make the syatem work. I told him this was not necesary, as the installers had told me that this type of unit has lengthy history of defective valves in the A-coil and I told him about the wrong coil being installed, and the change-up later. He insisted that my "ten year old comressor is defective" according to his report. My compressor was/is about five years old, according to the tags on the unit. Contacting the mfg of my unit I confirmed the age and that it should be fine, IF the installer had changed the filters when the new furnace was installed. Nugent neglected to change ANY filters, and when Mr. Langorio of Seras was told about this, he denied any responsibility nor duty to comply. Three different firms, including one that did sub-contract installs for Sears, told me that changing the Compressor coils should be standard proceedure to avoid contamination from debris in the vacuum lines or the refridgerant lines. Langorio refused to excercise this duty. As a result, the valve in the A-coil became clogged and would not allow the coolant to perform as needed. It gets hot in Texas in June, July, August, hitting OVER 100 degrees, and so I bought a fan to stir the air in the house. My wife and I both are in upper sixties, and dont tolerate the high heat as well as younger persons. SOO, Sears agreed to put in a compressor at thier cost, which varied from week to week, and finally settled at zero, albiet the charge on my account reflects about 700.00. STILL the system did not work. because the a-coil was stopped up by debris. The installers of the compressor returned tot check out the system, and he found that the coil was malfunctioning, and/or incorrectly installed, and it appeared to be the wrong one for this system. So, in September, he made corrections to the A-coil, and the system began to function as expected someFIVE months prior.; IF Langorio had taken the advice given in April, and corrected the incorrect coil/valve, then we would not have had to endure five months of sweltering heat and the added expense of a large fan, et al...I believe it was partly to cover the inept work of Nugent mechanical, and to build a ticket of added sales for his commisions. ADD to this that the unit is NOT the one I agreed to buy, and the interest on the charge is now over $700.00, and CIT bank who is funding this fiasco refused to make any adjustments, and Lubbock refused to make any concessions for it being the wrong product and the five months of suffering et al, and repeatedly made me to feel like the sucker for making this deal, I am at a loss for direction. I dont think I should have to pay for thier mistakes, or incompetance, and should get some considerationfor five months of what could have been life threateneing heat prostration. Being on fixed income, retired in poor health, my options are limited. Now, about the windows
They are cheap plastic covering, with plastice retainers to hold the sashes in the channels, and continue to shed vynill and other particulate matter, which accumulates on the top of the lower sash. Add to that the air movement that can be detected when a Texas windstorm kicks up, and the windows are aggitated by the buffetting, grinding the plastic off the frames. I was led to believe that they glass was to be Tempered, double insulated, and would result in energy savings. NOT happening. Closeer examination of the units, 11 in all, reveals warped or misaligned shashes, with sealant oozing out of the pane-grooves, and on the west side of building, the window trim is not sealed at top, allowing water, et al to accumulate, and insctes can get into the INSIDE of the windows. This indicates some gap in the closures. Sears has not responded to the scathing report filed several months ago (September09, and I dont expect themto do so, since the callls and emails I have sent have gone unanswered. MOeover, the furnace is continually cycling on/off every 5-10 mins, and making clicking sounds when NOT heating, and smal explosion sounds when it fires AND a blinking warning light has me concerned, as it is a GAS furnace, and we lost a niece to an explosion of gas furnace of the smae type and mafg. Oh. Who cal I call for service when sears does NOT honor its commitments and denies any responsibility? BBB compliant filed several months ago has gone UNanswered, not surprised as Sears and Nugent are paid-up members of this private organizationl.; Bottom line> Are we to be held liable for WRONG product installed? Can the CIT continue to charge us for a unit we did not recieve? Is sears and its associates to go unscathed and continue to mislead or defraud others, and charge two to THREE HUNDRED percent markups? We could have had PELLA windows installed from Lowes, et al, for about half of what Sears is charging. Sears subcontractors have repeatedly reported difficulties with coordinators and recieving wrong items to install, but required to perform anyway. BEWARE, that Sears is trading on its past record of customer satifaction, but systematically thwart the process for various reasons, apparantly to cover thier own mistakes, or perhaps, to cover up the insider contracts given to "preferred" installers. I find this to be very indicative of collution or organized activity to glean the most profit for a select group. Back when I was a cop, we called it Organized crime. It would not be the first example of such coming out of Chicago, or New Orleans. And the silence of the Consumer Organizations that should be looking into this matter, is very curious, and disturbing. I have all the documentation for review, should it be required. DO NOT be decieved by Sears claims of satisfation, NOR thier reliability. In my case it is NOT happening.

I purchased Arnold Palmer men's slip-on shoes Aug.21/09, while getting a jump-start on my Christmas gifts. The shoes were too large & Sears refused to take them back. They are of no use to any family member. A gift certificate would be fine or a credit to my Sears account. These shoes are still available to purchase from catalog sales, therefore they're not out of stock, nor outdated for purchase. I've been an excellent Sears card customer for more than 10 years. Dollar stores give you a credit note or substitution, I find it appalling that a huge institution like Sears Canada not make exception for a long time customer. I'm canceling my Sears card.

I too, have a barely two year old Kenmore "Elite" Trio French doors refrigerator. Last night, I noted an electrical burning smell near the refrigerator. I opened the doors to find the lights were out. The smell was incredibly strong. At first I thought it was just that both bulbs had burned out, but then when I reached up to remove the housing, I nearing burned my fingers. I could not believe how hot it was! After it cooled down the lights went back on so the bulbs weren't even burned out. This scared us terribly. Well my husband spoke to someone named "kathy" in customer service who gave the same line about sending a tech at our expense. And get this -- the company never heard of this problem! I can say that we will hold Sears personally and legally responsible for any damage to the unit, our purchases, etc. If this causes a fire, I will not nesitate to call an attorney. I will be reporting this to every consumer complaints bureau possible and will NEVER buy another Sears product. They should be doing a recall on this problem and they are willing to risk injury and harm to their customers rather than address the problem.

To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone.

The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 2 weeks for Sears.com to reinburse me the 950.00 they took from my bank account...meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep not understanding the computer format she should of been trained in & accidently charging for the same item again.

The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more.

My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks.

Interesting how Sears will make sure they get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened, take their time to reimburse the expenses of their mistakes & deny all responsibilites of the problem at hand, even though they record all costomer service conversations.

SEARS IS CONCERNED ABOUT THE CONSUMER'S MONEY...NOT THE CONSUMER.
help the community & spend your money in a buisness that is apreciative. Sometimes trying to save a dollar, ends up costing you more than you think.
NEVER shop there, I know I wont.