[Resolved] Sears / Nordictrack Treadmill / do not service what they sell

United States
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Seems Sears has no interest in servicing Nordictrak Treadmill once warranty has expired - incredible run around, Sears only wants to sell parts (even when we don't know what's needed) ...and then when they can't sell you parts, they shift you off to an independent repair service whom Sears says is part of Sears - which it isn't. So Sears, please change your advertising as you do not service what you sell.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • SearsCare's Response, Apr 07, 2010

    Dear Vrimkole,

    We are sorry to hear about the problems that you are experiencing trying to get your treadmill serviced. Here at Sears we do value you as a customer and would like the chance to look into this for you. My name is Shayne and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at [protected] so that we can further discuss your concerns. Please provide us a contact number and the phone number the treadmill was purchased under and we will call you at your convenience. In addition, include your screen name (Vrimkole) in the email so we can reference to your case.

    Thank you,

    Shayne W.
    Senior Case Manager
    Sears Cares

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