Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Sears Mattress Warranty

Posted:    

10yr warranty is useless!

Complaint Rating:  100 % with 5 votes
100% 5
5
Contact information:
Sears
Texas
United States
Do not buy sears mattress if your basing it on the fake 10yr warranty. My $800 mattress thats less than 2 yr's old is no longer firm as it was 2 years ago, and I cannot sleep in I no more due to fractured disks in low back. I have returned to guest room where the firm mattress resides, thats not form sears. Long story short, sears compares your mattress and body wait to a shoe string and a ruler, in order to return your 10 mattress and pay them a $75 delivery fee, you must email them pic of how your string and ruler shows there's a 1/5 in or more sink hole. Hey sears string doesnt weigh '185 lbs. So stupid and a waist of $ and time, just buy cheap to your firmness and plan on changing every 2 years. Way cheaper and you dont have to get the bs from sears. Stop giving them your $. 3/11/11
Complaint comments Comments (2) Complaint country United States Complaint category Mattresses

Comments

Sort by: Date | Rating
A  22nd of Mar, 2011 by    0 Votes
Serta lies about having a warranty and pulls the same trick with string to prove an indentation in the mattress. A meteor would have to fall in the middle of a mattress to get these companies to honor warranties. Shame on Sears, Serta, Simmons and other for deceiving customers.
N  23rd of Mar, 2011 by    0 Votes
sure thats easy ### -- dont sell crap with a 10 yr warranty -- firm is firm -- not pillow top -- big diffrence.. thats how they screw you--thye know it will not last 10yrs -- no mattress will loast 10yrs, and be the same way is was when you bought it... just a useless sales pitch

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
Illinois
United States - IL60179
+1 847 286 2500
View Full Information
Contact Us
bdomains.com
     

Reply to

Send