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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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A
1:10 pm EDT

Sears hidden restocking fee

1. Description of the purchase
A the beginning of July'08 I went to Sears to buy an Air Conditioning unit. When I asked the seller what is their return policy on that he told me that I've got 30 days to return it if I don't like it. After finalizing the deal I got the unit home.

2. The merchandise and it's quality
The AC unit: portable AC Kenmoor 1000BTU for $649.99
First run was a little bit disappointing - the first impression was that it is too loud we could't hear that in store where background noise was apparently high.

3. Problem description
Over couple next weeks we barely used it due to spending most of our time outside of our apartment. One day in the nigh wave of heat came and we turned the unit on. Unfortunately in the night the noise was even bigger - we couldn't sleep even on it's lowest setting. Next day we decided to return it because we had about 5 days left before the 30 days return time pass.
To my surprise when I brought it to the store I was told that there is 20% of the restocking fee. I calculated roughly that it is around $120 - it wasn't cheap AC unit. I mentioned that I wasn't told about any restocking fee when buying the item. The associate didn't want to listen to my arguments and she mentioned that all rules are on the reverse of the receipt. I checked and yes there is a statement: "If for any reason you are not satisfied, simply return your purchase with your receipt within (...) 30 days for Electronics, (...) and Seasonal Merchandise*, less a restocking fee if applicable."
Nice statement but it doesn't say anything about what is considered the "Seasonal Merchandise" (for me it could be shoes) nor it says anything about the 20% fee. I asked the associate where the 20% fee comes from and she told me that she is telling me that this is the fee. I tried to convince me to show me some rules which were saying about the fee amount but what she could do was connecting me with, I think it was a customer service which turned out to be already closed. Also the text on reverse of the receipt doesn't clarify under what condition the restocking fee is applied - everything is fogy here and open to interpretation. When I was paying the seller didn't even mentioned that there are any rules on the reverse of the receipt. The receipt itself doesn't say that signing it (I was paying via credit card) I agree to those rules. Nowadays usually the revers carries some ads which I never bother to check but in
case of sears it contains a fuzzy rules (comparable to fine print you can find on some tricky user agreements).

4. Steps I has taken so far
I tried to talk to the store manager but I was told the same story that everything is on back of the receipt and he cannot waive the fee. I asked him to date the receipt what he did.

5. Steps I'm going to take
I'm planing to take the case to court and fight for my right as a customer. I used to be a good Sears customer but it has changed now.

6. Final impression
Freedom of choice is an illusion at Sears. I'm stuck now with crappy AC unit while on the market there are some models with better quality (meaning quite) for lesser price. I'm not going to pay $120 for the Sears version of freedom of choice. This was my last deal with Sears and I'll also let all my friends know about Sears approach to a customer who is buying more expensive merchandise. Any customer who is planning to buy anything from Sears should recall my case.

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Donovan
,
Aug 09, 2008 12:21 am EDT

dont listen to that loser. bring ur case to court. its despicable what sears is doing to customers and u shud customers have to lie to get back whats right. sorry but i dont believe in stooping 2 to the level of corporations to get what iz rightfully mine

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Chris
,
Aug 09, 2008 12:12 am EDT

Instead of spending all your money to bring up a case against Sears Canada, why not take your AC to another Sears and ask to return it, and state it was defective from the get-go? Unwilling to lie? Well, enjoy spending your hard-earned cash on a losing court case. Sears Coquitlam - will take ANYTHING back.

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4:09 pm EDT
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Sears inflated charges and unresponsive customer service department

Was told about the $75 minimum fee no matter what the problem with my fridge was. Was prepared to pay that, as my research indicated that is the average hourly rate paid for appliance repair nationwide apparently. However, technician spent 20 minutes, cleaning out a drain from the defrost system of the freezer in the fridge, replace no parts, and charged $198.00! I called customer service to complain, and spent 1 and 1/2 hours on the phone speaking to a Mary J in customer service whose job is apparently to wear complainers down. I kept asking to speak to a supervisor. Finally got one. He would do nothing for me. Told me the president of the company was a Bruce Johnson, will now write a letter of complaint to him. I WILL NEVER USE THIS SERVICE AGAIN. GE APPLIANCE REPAIR MUCH BETTER if still expensive. It is cheaper to buy new than repair and no one cares about this!

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Barbara Pointer
Spartanburg, US
Jun 17, 2009 8:37 pm EDT

I had a scheduled washing machine repair and traveled 175. miles to come back from vacation to meet the repairman. He tried to call when my husband was in the bathroom and decided to unschedule the appointment. When I called about it, I was told I would have to reschedule for another day.
What kind of service is this? I made the appoiuntment and assumed the repairman would show up when promised. I will never do business with Sears again.
This is a total outrage and I resent traveling so far only to be told he wouldn't be here. If treating your customers in this manner is the way you think you will get repeat business, you have another thought coming! Lousy way to do business!

Barbara Pointer

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Anthony Sims
Yakima, US
May 14, 2011 12:06 am EDT

98% of door leaks are from simple leveling of the legs. especially on poly-cabinet style dishwashers. everyone is always soooo damn sorry but yet nobody wants to take responsability for it. call a different repair company. you will pay a little more now, but have a much happier future using the dishwasher instead of hearing some BS excuse. the tech probably had a full day and didnt want to take the time to repair it properly .

Anthony Sims, Yakima Washington

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searsstinks
lancing, US
Apr 19, 2011 8:40 pm EDT

When I built my home in 2007, I furnished it with Kenmore and Kenmore Elite appliances (purchased 12/2007). I did not move in and begin using the appliances until 6/2008. I chose Sears because they used to build good products. I can tell you that that is not the case anymore. I suppose it should have been a red flag that the salesperson pushed the master protection plans and basically begged me to at least buy the one to cover the washing machine. She was right as that has already had serious problems twice and if I had not had the plan would have been close to $1000.00.

Now the dishwasher just started leaking. (I have only used it once every 1-2 weeks). The cost to have the service tech come out miraculously doubled from $65 to $129.00 and the coupon which was supposed to apply was refused by the tech because he said the $129.00 was a special?!

To beat all, the tech said the door was warped and had to be replaced and he said it would be more beneficial to buy a new dishwasher than pay $358.00 to fix this one which, by the way, he could not say if the new door would fix the problem. So, $129.00 for absolutely nothing except telling me that I have a bad product.

To say I am a disappointed customer is a grievous understatement. Taking advantage of customers by selling poorly built products and then the shady (to say the least) service practices is simply shameful.

I WILL NEVER BUY FROM SEARS AGAIN.

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Frank Zielke
Blue Ridge, US
Mar 18, 2011 2:35 am EDT
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Will NOT Purchase another Sears Product This was not the first time I have had a bad experience with them The supvr. I was on line with STATED that if they received a few more complaints like this they would then look into it

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Frank Zielke
Blue Ridge, US
Mar 18, 2011 2:32 am EDT
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I made an appointment with sears to come and repair my refrigerator I received a confirmation for 3/17/11 with an 8 hr window from 9-5 waited all day no one showed up called an got a cust. Serv? oper who listened and then hung up on me

I called again got an extremly arrogant person who basicly refused to give me a supvr. and stated that just because I got a confirmation did not mean the appt. got set up. Finally after demandin g to speak to a supervisor she said she would escalate it to a supvr. and put me on hold for 19 minutes before I hung up.

I went on line got the same answer about a confirmation Finally got I THINK a supvr on line who consumed diplomatically my time for better than 20 minutes and finally said he could solve my problem by making another appoint in four days with anothewr 8 hr window I deceided I would get someone eles to fix it Will never purchase another Sears product NEVER What happened to CUSTOMER SERVICE?

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massivelydisappointedsearssucker
, US
Sep 03, 2009 10:01 am EDT

My wife and I spent about $3500 on Sears appliances this past year, and we were INTENSELY DISAPPOINTED WITH SEARS CUSTOMER SERVICE. On two separate occasions, one for a water heater and one for a refrigerator, we ran into this insanely stupid 800-number loop in which we could not reach supervisors, nor could we get service in timely fashion at all. We spent hours and days calling and cajoling without anything approaching good faith. WE WILL NOT SPEND ONE MORE NICKEL AT SEARS, AND WE ARE TELLING EVERYONE WE KNOW HOW CYNICAL THE SEARS SYSTEM IS.

ComplaintsBoard
K
6:54 am EDT

Sears service rip off

I wish I had read the online complaints before I called Sears service to repair my Kenmore dishwasher. I would not have called them at all and never will again. I will also NEVER buy another appliance from Sears. All I got was a wasted day, a lot of lies, and I'm out $65. An expensive lesson but maybe a small price to pay for learning to never buy Sears products again.

My dishwasher had a small leak which must have been going on for years and I never noticed until I smelled mold from the rotted the wood sub-flooring. My Sears service contract had expired so I called several repair companies and they all told me there was a service call charge of between $50 and $70 even if they didn't do the work. I didn't opt to pay a fee for no work and decided to call Sears service. When I asked about the fee, I was told that a service charge of $65 would be applied when I had the work done. I wrongly assumed that if I didn't get the work done, there would be no fee.

I made an appointment for the next day sometime between 8 a.m. and 5 p.m. the service scheduler could not give me a more specific time but said the technician would call me an hour or so before he arrived. I waited at home all day, I had rescheduled some appointments in order to accommodate the service call. I waited and waited. At 4:30 I called the service department and was told that the technician was on his way and would be at my house in 15 minutes. At 5:15 I called again and was told he was on his way. I asked that they get in touch with the service tech and have him call me. I was put on hold and when the service scheduler came back on the line, I was told the tech would be calling me right away to give me a more accurate estimate of his arrival time. I had to leave the house at 6 p.m. for about a half hour and I still had not heard from the service tech. Finally the tech called about 6:30 (an hour and fifteen minutes from his "right away" promised call) and said he was on his way. At 7:10 he finally arrives.

I pointed out to him which hose was leaking... he didn't even have to bend down to look. I had the foot plate off so he didn't even have to touch a screwdriver. He took about a minute on his computer to tell me what part needed to be replaced, and that the total cost would be $195.

Though surprised at the cost, I thought about it knowing I could get a new dishwasher for about $300. However, being an older, single, retired woman who is tight on funds, decided to let him do the repair, especially since he was there.

That is when he informed me that he didn't have the part on his truck (it was just a hose!) that he would order it and then reschedule a time to come fix it. I had visions of wasting another day waiting on a bunch of liars. I told him to forget the repairs. I would just wash dishes by hand for a while. He said, all right... that will be $65!

What! No one ever told me about the $65. He said apparently I didn't understand because he was sure it had been explained to me. I assured him it had NOT been explained to me because the other companies who told me about their service fee made it clear and I did not schedule their service. Sears did not make it clear. I had a very frustrating day and I paid $65 for nothing!

I look around my house and see that I have Kenmore refrigerator, washer, dryer, and dishwasher. My Mom has a stove, washer/dryer, dishwasher, and refrigerator. I can tell you that neither one of us will EVER, EVER buy another appliance from Sears. My $65, day-wasted lesson has taught me to look online before I ever buy another product, or schedule another service call.

Thank you for websites like this one. I just wish I had found it earlier!

Kay in Florida

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Jonny5
Bakersfield, US
Jul 22, 2015 12:34 pm EDT

On 7-20-15, I had a tech come out to look at my broken Ice maker. I knew that if I did not have it repaired by Sears that there was a 95.00 fee. What surprised me was that the cost to replace it I was told was $495.00 dollars.. So there was no way I would pay almost 500 dollars to have a 100 dollar ice machine replaced. So that's the scam, they tell you that if you decline the repairs it will be 95.00 dollars, however, the price to fix It will be so high and you will have to wait weeks and order the part and reschedule to have it replaced. The average customer will say no to the repair. and BAM Sears makes 95 bucks for 10 minutes of time at the house..haha . great scam Sears. I ordered the part from appliance pros, It arrived within 24 hours and I just popped it in myself for 110 bucks to my door.. that's 300 less than Sears, even with the 95 bucks I paid. I will miss Sears, I used to love them. Guess I will have to shop where the prices are fair, and they care about long term customers. This was only one tiny last straw thing that happened to me. When trying to buy windows. Overcharged and wasted my time there as well.. they were thousands more than all others. Bye Sears was nice doing business with you. Farewell.

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serviceguyky
, US
Mar 11, 2009 2:30 pm EDT

WAAHHH! DO YOU THINK THESE GUYS WORK FOR FREE? IF YOU KNEW WHAT WAS WRONG AND HOW EASY THE FIX WAS, WHY DIDN'T YOU GET ON LINE AND ORDER THE PART AND FIX IT YOURSELF? HOW MANY HOURS A WEEK DO YOU VOLUNTEER YOUR SERVICES IN YOUR PROFESSION? AS FOR THE D.A. WITH THE STINKY CLOTHES... RTFM2 THE TECH TOLD YOU RIGHT.

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Pete
,
Sep 04, 2008 8:04 am EDT

The same exact thing happened to me this morning. I was getting this stinky smell on my clothes when I used the clothes washer, like mold, and I called a Sears tech to come and take a look. He got to my house and I asked him if he already knew what was wrong and he said "Yeah, you have a stinky clothes issue from your washer right?"

So he gets to the washer, doesn't even look at it and says "So I am not going to take apart anything to change anything because I already know that it won't fix it. You're going to have to use some magic washer fluid that you can buy at the store and just run it through a wash cycle with no clothes in it." Then he hands me a bill for $80.12.

I asked him what the bill was for since no service was performed and he said "It's $65 just to come out and then I also charge for my time." And I was like "What time? You were only here not even 5 minutes?" and he said "I can give you 10% off..."

I was royally pissed. They provided no service and told me something that he could have called me about instead of wasting my time and money. I already knew to try that after looking around on the internet for 2 minutes. I opened a claim with Sears' claims dept. but I have to call them back tomorrow. Screw Sears service.

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joe
,
Jul 24, 2008 8:55 am EDT

So he is supposed to diagnos the problem for free, then leave? You funds don't dictate world business.

ComplaintsBoard
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4:14 am EDT
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Sears Hidden charge of water filter system

We recently purchased two items from Sears. The first one is a Ping Pong Table. I asked the Sales, do they deliver and assemble for us. Of course, he replied. We paid the additional charge for delivery. Afterward, SEARS called us (very rude) and confirmed the delivery date. Once they delivered to my house, they simply put it on the floor. I asked them "are you going to assemble the table for me". NO. The assembly will cost additional money and will need to re-scheduled too. It was a very heavy table, and I ended up asking a few friends to help me to assemble it. It was not easy to assemble it.

Then, just a few days ago, we went to Sears to buy the home water filter system. We complained to her (the Sales Rep.) about our previous experience. The Sales apologized profusely to us, and I, well, feel good and trusting her (a big mistake). She also assured us that it is better to use the plumber that Sears sub-contract and let them install the water system for us. We agreed and paid the money and also the installation fee for the system to be installed at my house. It was $185 for installation. This morning, the plumber showed up and then said additional charge needs to be paid. Namely, this is a new water system and the installation fee ($185) does not cover it. It will cost us additional $295 to get it installed. Moreover, they would not be able to install it today and will have to wait until tomorrow so that they can gather the needed materials.

We called Sears to complain about it. Well, you can very well guessed it. The consumer will not get any where talking directly with Sears customer center.

In conclusion, we shall never shop in Sears again. And, buyers beware, Sears always loads up hidden charges ...

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1:34 pm EDT

Sears sears service/repair of refrigerator

The refrigerator in the unit that I rent has not been cooling properly. My food and milk spoils in a few days.

The landlord blames me, and says that I have too much in the freezer compartment. He suggested getting rid of some of the frozen items. My defense is that the freezer is not overly stuffed. He said he'd have someone look at it.

One evening I realized that someone had been in my apartment to see the refrigerator, because items next to the refrigerator had been moved. Then I noticed a memo on the refrigerator that says
"PLZ remove 1/2 items in Frezzer, Refer cooling Normal, Poor Air Flow. Thz Sears" .

I did not believe that this memo was from a repair person. How could a refrigerator repair person misspell freezer? Aside from the misspelling, the comment left echoed of my landlord's words.

I called Sears the next day and someone told me that the work order mentioned that the refrigerator is 14 years old, and that something was sealed. He then asked if the refrigerator was still not working.

When I asked for a copy of the work order, he transferred me back into phone automated la-la land. Finally I got a hold of a live person who claimed she could not hear me, then could not find any information on the service I was asking about. When I insisted that I just spoke with someone who found record of the service, she agreed that a service person was at my apartment between the hours of 8 and 5 the previous day, but that she could not tell me anything about the repair, and that the previous person should not have either.

They should provide a copy of the service order to the user of the refrigerator via mail, at least.

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Johnyu3
Chandler, US
Mar 27, 2009 11:46 am EDT

Hey, you hav a propblem with the landlord not fixing the refrigerator. No refrigerator should insist you clear half the times out. I had the same ### done to me and that had nothign to do with a broken fan. Landlord is cheap and won't pay for repair. Your tenant rights allows you to make repair and deduct from rent if you compain in writing and landlord does nothign about it. John-[protected]

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12:21 pm EDT
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Sears horrible product

I purchased a self propelled Sears Craftsman lawn mower one years ago. That means, this is the second season I have used it. I paid $300 for this mower.

It is a model # 917.377842, 6.5HP Honda engine, and "features" easy height adjustment with one lever each for the front and back wheels (2 levers).

The steel levers slip into slots on the aluminum deck (can you see this train wreck coming?). Thus, after 1 1/2 seasons of adjusting the wheels for various conditions (wet - mow low, dry - mow high), the freaking levers no longer say in the aluminum slots because (are you listening, sears engineers?), steel tends to wear away aluminum, and now the slots are not able to contain the levers and the mower is constantly falling to it's lowest position, scalps the lawn, and what a mess that makes.

Guess what? One year warranty! The "helpful" sears service associate suggested I buy an extended warranty for this mower. The price? $ 300!

So, just into the second season, the options are to either buy a complete new deck (which will probably last another season or so), or buy a new mower.

I won't be buying anything from sears (it doesn't deserve capitalization) and now I realize that the name "craftsman" is Chinese for "cheap."

Too soon old, too late smart.

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John Meehan
,
Oct 11, 2008 1:32 pm EDT

I agree Sears is awful their products and service. I bought a Carrier furnace from them in 2005 and I have had nothing but trouble with techs coming out each heating season only to discover the installer did not install the furnace properly and the wires some were hanging loose

Sears has no shame, not a customer anymore

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5:22 am EDT
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Sears installation overcharge

Bought a Kenmore 370, no problems yet with the appliance, but I am hoping I can stop anyone else from getting ripped of with installation. For less than 2 hours of work I was charged $530 by the installer, which was a lot, but I just wanted this thing done with... the I find out Sears bill me on top of that, $130. Get your OWN plumber / or other appliance installer, NEVER use Sears - they charge YOU the finders fee, apparently.

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10:20 pm EDT
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Sears defective equipment/no satisfaction

Two years ago I bought what I thought was going to be a way better lawnmower than what I ever had before. It was a Craftsman Mower, 6.75 Horsepower, self propelled, 21" cut. Model # 917.370730, Out of the box it broke, Little things inside shattered. Took it to Sears, where they fix nothing. Sent to Pittsburgh PA, It stayed for a LONG time. Eventually It came back, and 15 minutes after using it, it broke again. Same things broke! (Remember this fact, you won't believe what happens). I got it back in time to put it up for winter. This year I fire it up, and it is really acting up. I order a tune up kit and a new Blade. After the new blade I take it into the yard and it breaks again! Back to Sears. Now it gets bad. It is out of warranty. I complain that it spent more time in the shop than in the yard. Local Sears guys agree. Off to Pittsburgh it goes! They call after a few days and tell me the shaft is bent and it will cost me $130.00 to fix it. I am furious. I begin the corporate run around. One obscure department head tells me this, "If it (mower) is out of warranty, Sears washes their hands of it." I am given a number to the "Lawn Equipment Recovery Department", the last place I am told, I can contact. The lady on the other side listens, calls Pittsburgh, then tells me I am without satisfaction. She goes on to say that the reason Sears will do nothing for me is because the mower was not in the shop ENOUGH, and that the history she reads about it shows that the same parts were replaced again and again, (DUH), which shows her I USED the mower. (WOW). I ask for some kind of relief, none is forthcoming. I am stuck with a defective product.

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avonpeace
, US
Jun 13, 2012 11:13 am EDT

Wow, going through a similar situation with a lawnmower we purchased about 10months ago. This brand new red mower has only been used less than five times in this time. It was bought last fall and only used it this summer once. Blade just fell off this summer on second attempt to use it for the season. Took it to service center, first thing the representative said was we had to have hit a rock or hard object to cause it to come off and that the adapter which holds blade broke due to "impact", our lawn has no rocks... Mower still under warranty but they will not cover repairs. Multiple phone calls to warranty department and service center and the royal runaround later I believe Sears is the worst place to buy from. They do not care about customer service, once you leave out that door! Their warranty covers nothing, they produce substandard defective products and blame it on the customer, what a scam!

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5:39 am EDT
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Sears poor quality

This is a major complaint that needs addressed because of the defect in your Kenmore Side by Side refrigerator continues to break. I purchased model 253.5466340A in Nov. of 2005. In Dec. 2006 the water arm paddle broke off when I pushed a glass against it. I was highly disappointed with the quality of the material used to make this piece, a cheap plastic. Since the 1 year warranty expired a month earlier, I had to pay $235.67 for parts and labour to fix it. But I thought OK now this should be good for 15 or 20 years. But I was wrong. In July of 2008 the exact same watering arm piece snapped off again and broke while someone was pressing against it with a glass to get water. This design must be defective, the materials used to make it sub par. You expect a major purchase like this to last years. I was hesitant to buy Kenmore because I didn't think it was known as a strong, dependable brand. However after visiting the store and talking with a salesman I was convinced otherwise and purchased a stove, dishwasher and refrigerator. I'm beginning to regret this. I'm in need of a washer & dryer and was considering shopping at Sears but my confidence is lacking. I cannot spend $235 every year to have this water arm replaced. Your company needs to come up with a new piece that can be installed so this won't happen again. I'm sure you have other complaints from people who have this model, I've read the blogs. This defect needs to be corrected. Please provide a solution to this problem that won't cost me additional monies out of pocket. If I spend $235 to fix this (only to have it break in a year again), it will nearly have cost half of what I paid for the refrigerator to begin with and it is only 3 years old. I would appreciate your immediate and thorough attention in solving this matter. Thank You.

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11:50 am EDT

Sears rotten tactics to charge late fees

I have automatic payments scheduled to Sears Mastercard to avoid late fees and hassles in general. Apparently, Sears is going directly after folks like me. My May bill was due [protected]. My June bill was due on [protected]! My July bill is due [protected]! My account was credited with a payment on [protected], but I was charged a late fee of $39.00 and late charges on my balance. Of course I called and had the charges removed, which was done, but there are several issues here that just make me sick. The culprit, according to Sears, is a 20 billing cycle to adjust for accounting stuff. I was told by the account rep or whatever she was, that it was due to a 'walking' billing cycle and the way the days of the week were (she actually said this). She also told me I was free to go to their website to check on billing cycles and such. I told her I shouldn't have to worry about a company shifting their billing cycle and that their accounting adjustment was designed to charge late fees and penalties to those of us who pay on a schedule like online banking. This accomplishes a couple of important things for Sears. First, Sears gets late fees and penalties for those who don't look at their bills for whatever reason, thinking that automatic payments have them covered. Sears also charges penalties on the amount owed, so Sears gets an extra month or so in interest charges (but I think technically, they are not interest charges). Also, for those trusting souls who transferred balances at sweetheart deals when credit cards were begging to have you transfer them, they now have to pay the highest rates chargeable for the remaining balances! How's that for rewarding responsibility? Anyway, check your latest billing to see if this rotten company caught you in their trolling nets. I'm canceling my Sears Mastercard, but I think I should at least try and warn the world of responsible consumers that their credit card companies are out to get them.

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1958Debs
Visalia, US
Jun 22, 2014 12:44 am EDT
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I just got off the phone earlier today with the Idiot of India. I had
had some problems logging onto their web site in order to start making
online payments for my new Master Card account. God only knows just how
many times I had told the ### that I was on their web site and it
didn't allow me to go any further onto the specific area of my type of
card. Each and every time she would turn around and tell me that my
browser wasn't allowing me to go to their web site and I needed to use
another browser. This was after I had told her the different stuff that
posts on their web site. What an idiot. I was at the point of wanting
to reach down the phone line and throttle her. I finally said:
Goodbye before I waste any more minutes on my phone. When I looked up at my brother he was laughing his ### off.

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Dolores Kiddell
Branson, US
Apr 09, 2013 8:08 pm EDT

Both my husband and I have Sears Master Cards and have used same for years with an excellent credit standing. My husband passed away Feb 1, 2013. I called Sears Master Card and they immediately cancelled the card stating my husband as primary carrier AND also cancelled the 16, 000 points I had accumulated with would be eligible for a gift card. I feel this was very unfair as my husband never used his card..Mine was in my name and I was the sole user of the card and the one that payed the bills.After talking to four different people all I could hear was, "I'm sorry" over and over again and that was the final..If I had not been honest and told them about his passing, I could have redeemed the points as I had done in the past...There is a balance on the (cancelled) card and I'm in doubt if I should pay it as they cancelled my points...if I should cancel paying the bill...Dolores Kiddell
P.S. I had the option of using other credit cards but had chose Sears as I had dealt with Sears Stores for years..I'm not taking this sittting down...as I'm in a very depressed state after losing my husband..The "I'm sorry" over and over again doesn't cut it! I FEEL I EARNED AND DESERVE THE POINTS!

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Kevin Kilty
Cheyenne, US
Jul 02, 2009 10:47 pm EDT

This confusion over 20 and 28 day billing cycles makes it difficult to avoid late fees for people who use automatic payments, but they are also confusing for people who pay in every other imaginable manner. I generally pay my bill in full each month, but the payment cycle can easily advance by 9 full days some months, then suddenly become a much longer period on a subsequent month. I called Sears earlier today to complain about this and all I got was stupid and misleading explanations. The "service rep" told me that as long as I pay the bill in full each month that I caused the 20 day billing cycle--it is entirely under my control is how he said it. I told him this was balderdash, that as often as I pay my bill in full I would be paying the bill 18 times a year on 20 day cycles.

If Sears can come up with a good explanation of why, in the age of computers, we have to have "walking" billing cycles of 20 or 28 days length. I just see this as deceptive practice to add to revenue. As the young man on the customer service call told me today "We aren't a non-profit company after all"--obviously oblivious to how a factor actually works.

I don't get caught by a late penalty too often, but this latest one come on top of one caused by my Sears bill coming to me in Spanish for no reason at all. I have had enough of Sears Mastercard. There are other more convenient and less confusion ways to pay for goods.

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kims4him
Powhatan, US
Mar 14, 2009 12:35 pm EDT
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Read my account of what happened to me thru Sears Mastercard Citigroup and RUN as quickly as you can away from them. I would close your account and do business with an ethical credit card company!

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Sears waiting forever for sunglasses and being told stories

I ordered 4 pair of glasses from Sears Optical during their "complete pair of glasses for $99" special which ended 6/28/08. This was on 6/23/08 in the evening. Less than a week later, I called in to find that my 2 pair of clear lenses had come in already but not the computer glasses or the sunglasses. I waited until I returned from vacation and called in on either 7/5 or 7/6 only to be told my computer glasses were in, but not the sunglasses. On 7/7, I was called by Terry, the store manager of the Optical department and informed that my glasses were shipped and should be here by Friday which was, 7/11. I called on Sunday and was told that yes they had been shipped and should arrive on Tues. or Weds. I called again on Weds, the 16th and was told it was Weds. or Thurs when they'd come in and they'd be there tomorrow. I again asked for a complaint number and was given some number that didn't work. So I went on the internet and found the number myself and called the next day, because of course, the complaint department is back East and I'm in CA.

After I complained I received a call the same day from Terry stating that my prescription was so strong that the lab had to back order the lenses and then on final inspection, they broke and so they should be here in? She said she would call me 7/18 and let me know when I could expect them. Well, 7/18 came today and WOW my sunglasses arrived! And they actually worked although I am having difficulty adjusting to them and they are the same prescription as my clear lenses.

My complaints are several fold. 1. My sunglasses couldn't have been due to arrive each time I was promised if they were broken.

2. Why lie to me? Why promise they will be in within 7-10 working days and then it take 18 working days! 3. I was blamed for the delay because my prescription was too strong and I wanted a difficult bifocal? What? I didn't have any choice about the bifocal!

I do want to report that I complained by phone a second time after Terry hung up on me! And I requested my glasses and a refund which they granted. I'm still waiting to hear from the District Supervisor, Michelle, who is supposed to call me within 48 business hours. We'll see! I doubt she will call!

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jbun2011
riverside, US
Apr 12, 2011 2:45 pm EDT

I agree with Gok. I mean what evidence do u have the terry lied to you on purpose? Trust me, in sales the last thing someone wants to do is lie about arrival dates because that would only mean they are going to keep hearing from your greedy bum. It would b more convient to tell you in the begining that they will come late so they won't have to bother with u. So what interest is it in them to lie to u?

Why r u so quick to assume they r plotting against you rather than its just an honest mistake? Sounds like u have major trust issues with life. You should look more into that. Why is it a must to receive all glasses so soon? Not greatful the other ones arrived early?
You ppl are what's wrong with the world today. Gripe about EVERYTHING. All the crap like that just builds up!

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Gokuman
, US
Sep 27, 2009 4:50 am EDT

Your pretty stupid and have no life if you are complaining about this. #1, Terry did not lie to you...I'm sure that he would rather not have you in his face yelling at him about where your glasses are, and im' sure if he could have had it earlier, he would have. Maybe you didn't notice the fact that there is not a lab in the store, and they send out the shipments? I mean, people like you piss me off. I understand you want your stuff right away, but anything that's a custom job always has risks involved and possible delays, ANYTHING CUSTOM!

although in your mind, they knew it was going to take longer and they lied just to piss you off, lol, keep looking at life like t hat, you ignorant excuse of a human being.

and also, you requested a refund AND your glasses as well? wow, you defintely have some balls, and I can't believe they actually gave it to you.

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Sears customer disservice is impossible to deal with

Our 7 year old Kenmore washer, on which we are forced to have an extended warranty because it is such a piece of trash, broke for the umpteenth time 5 weeks ago. Sears sent a tech, who could not repair it, and who could not persuade Sears to replace it. Instead, Sears will repair it again. I was told my appt would be 10 days later. 10 days later I had 11 parts, but no one came to fix my machine, though I waited home all day and had checked my appt time and called several times during the day to make sure they were indeed coming. The next day, the tech I'd had called back and said no one could come because the part I needed was on back order for at least 10 more days.

So, we waited those 10 days, plus 4 more. Meanwhile, we have received at least 3 calls per day from Sears, wanting to know if we have received all of our parts, and wanting to schedule service on our washer. The same person never calls twice, nor does anyone call back when we are told they will. No one is ever aware that we have already been called, or that we have been waiting for a month now for our washer to be fixed. Sears wants us to wait for over $1000 worth of parts to arrive at our house, then send over 2 repair techs, when they have time, to fix this sucky machine. They won't replace it, even though it would cost them less, because we didn't purchase that type of extended warranty. We won't purchase from Sears again.

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Sears their people that answer the phones are like robots

Out 2 weeks ago and he said dryer was repaired. It ran for 3 days. I called back in and the first available appt. Was today july 14th between 8-12. The same 2 techs showed up and said that they replaced a pulley belt. The dryer ran for one load of clothes and is once again doing the same thing, which is beep... Nothing else. The tech won't call back. The next available appt. Is july 23rd and I am totally disgusted with sears. I have filed a complaint with the bbb. Their people that answer the phones are like robots! When you complain they finish their call with, "is there anything else I can help you with today?" yes! Fix my darn dryer!

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Sears do not trust them

Brand new heat pump installed by Sears on Friday is not working. Men from their subcontractor, Triad Heating and Air left at 3:30 on Friday without turning air back on and said they would be back Monday to finish the job. It is the middle of July and in the 90's. They also left all the old equipment sitting out in the middle of my back yard. I called and complained. The owner of Triad came and supposedly turned the air on. It is NOT WORKING as it has been running for 2 days set at 70 and will not cool below 79 although the unit runs constantly costing me who knows how much. I have been on the phone numerous times with the saleman from Sears who says he is not authorized to do anything about this. He says they have no control over the subcontractors.

This unit is either faulty or the installation is faulty or both. Sears says they offer a money back guarantee. I am hoping to get my money back and get everything restored back to the way it was before I ever let them in my house.

I do not recommend doing business with Sears. I won't again.

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Ihearu
,
Oct 03, 2008 1:01 am EDT

I used to work at that store from your city your problem is one of 1000's. Sears Is a horrible company, it is ran poorly, their associates are not trained well due to the management is not trained well and they company is ran like its going broke, the management at your location are ###s and unethical. they tell you what they think sounds right. Their web site is full of bugs and problems. I watched promotion prices not really being promotions, they manipulate their prices to look like sales when they actually are not. Compare the modles of electronics they sale to their compitions modles. They sell cheaper modles at prices their competition sells better modles. Watch how they use sale prices to get you to sign up for a card that is financed by citi financial they suck as a company too look at the complains for them on here. If you knew half what I knew from the inside of that company you would stay away..

pardon my french but F@@K Sears

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Sears what a shame

Sears has just introduced a new maternity line that does not carry plus size maternity. Their previous line of maternity clothing extended to 3x. So, as America gets larger and larger, Sears decides that they will not service this population of women. There are SO FEW places that offer plus size maternity - only JC Penney and Motherhood Plus are the only national retailers I know that carry up to 3x maternity.

I asked Sears customer service repeatedly for their maternity buyer to contact me directly and received a boiler plate canned response in return each time.

Sears, shame on you!

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John
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Sep 16, 2008 9:20 pm EDT

lose weight you fatass just because they dont carry your size, now you think sears is terrible, they carry plenty of sizes for other women.

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12:45 pm EDT
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Sears bad delivery service

I am writing to tell you about the worst experience I have ever had with any business. On May 2, 2008, My boyfriend and I bought a washer and dryer from your Sears outlet in Melrose Park, IL. We set up the delivery for 5/25/2008. On the 25th, the delivery came as scheduled, however when the installer hooked up the washer, it was leaking water everywhere! Instead of taking it back right away when he was there, he told us we had to go all the way to the store and settle the issue there. We went back to the store and spoke to Juan the supervisor who said that he would give us a new washer and this time it would be tested. I understand that the outlet store products are not brand new but you don't test them to make sure they work before giving them to a paying customer?!

Juan then said that the earliest they could bring the new washer and take the old washer would be on wednesday the 28th. We explained that we would not be home during the day and he said that he would put in a request for evening delivery, since a working washer should have been there the 25th.

On the 28th, I received a call from the delivery men at 9am stating they were in front of my house! I called the delivery company in which you work with and explained that it was an evening delivery and Laura said that there was no such thing as an evening delivery and that they delivery company tells me when they wanna come! Well, I believe that if I buy a product from you and you give me one that doesn't work than I should be accomodated a little better. Laura was very unhelpful and rude. I asked what the point was of having an evening request if no one was going to honor it. Needless to say, I did not get my washer that day. After this horrible experience, we went back to the store to get out money back because we no longer wanted anything from Sears. The extremely incompetant worker at the store said there would be no refund without the washer and dryer and they did not know when they could come and get it! So I couldn't get my money back without giving the products back, but no one could come get the products! That was the most ridiculous thing i have ever heard. Since we really did not have a choice, my boyfriend and I decided to reschedule the delivery considering we had no way to wash our clothes. We set up the delivery for Saturday the 31st.

At 5:30 pm on the 31st, there was still no washer or delivery men! I called the delivery company, who transfered me to someone in Arizona, that said "Oh Ya, Im sorry. The delivery isn't coming today". Not one person called to tell me that the delivery wasn't coming that day. Here we are waiting all day for our washer and its not coming but no one felt the need to inform us that they would not be giving us the washer that we paid for. When I asked why it was not going to be delivered, the person I was speaking with(Jennifer) told me that she had no idea why and had no way of finding out why your store was not delivering my product! I am really glad that the people that take care of customer service have no idea how to tell a customer why she is not getting the washer that has already been paid for. When I told her that I would just go to the store and get the washer, Jennifer stated that she did not know where my washer was and there was no one there who could find out. At this point I was livid and extremely upset. How can a company take you rmoney for a product and then refuse to give it to you?! Not only refuse to give it to you but not tell you why?

A short while later, Jennifer called me back to tell me that the reason I was not getting my washer was because someone overseas had screwed up. She then explained that the earliest delivery date was June 3rd, which was a tues. I was going to be at work that tues, so the earliest I could now have the washer delivered was june 7th! That is 18 days after buying the washer!

The next day(Sun) I called the Sears store and spoke with Barb. I told her my situation and told her I would be coming to get the washer as opposed to delivery. She checked with the warehouse and told me that the washer was there and I could pick it up. My boyfriend and I had to borrow a truck to go and pick it up. When we arrived at the store, the washer we had picked out had a huge dent in the front that had not been there before! The nightmare continues! Barb said that we could not exchange the washer. So after waiting almost 2 weeks for a washer, we have go home with a damaged one. Honestly, By this point I didn't even care, as long as I never had to deal with Sears or there delivery company again!

A few days later, A delivery truck pulls in front of our house and is supposed to be deliverying our washer! Because we are honest people we informed the delivery men that we already had our washer. We could have been dishonest and kept the extra washer for out troubles.

I have never wrote a letter complaining of a business before but this experience was just too horrific to keep to my self. During all this trouble and inconvenience, not one person from you store offer to compensate us in any way. We spent a lot of money on this washer and dryer and feel that we should be refunded some of our money back. Plus we had to go and pick up the washer ourselves, yet we still paid for delivery fees! I have since had friend looking to go to Sears for products, but after hearing my experience, they decided to go elswhere. I want you to know that I will NEVER, EVER shop at ANY Sears for ANYTHING again! I am completely disgusted with your store and the way you do business. I will also be forwarding this letter to the Better Business Bureau if possible. I understand that your delivery service is contracted but they are still using you company name(Sears Home Delivery). I believe that either Sears or the delivery service should be more accomodating and I would like to be fairly compensated for the stress, inconvenience, and trouble that was caused.

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5:14 am EDT

Sears misleading online practices

I placed an order on their website at the end of May. I was charged a delivery of $65.00. Sears made a $1.00 run on my card to make sure it was valid then didn't hear from them. I called and was told the item was out of stock in my area. After numerous e-mails back and forth, they advised me my order was cancelled because the item was no longer available. Their website still lets me order it in my zip code Yesterday I spoke to a manager of their Lawn and Garden dept in South.Fla who assured me they had 3 of those in stock. Sears refuses to ship it to me in Atlanta. This is 2008, we do have ground shipping available in this country and as a matter of fact all over the world. Sears has no interest in Customer satisfaction.

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Sears Terrible service

I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two cabinets. I called and complained to the salesman, but an obvious deception has been perpetrated here by concealing defects with putty.

I am financing $13, 000, $230 a month payments, and find that defective merchandise was installed! This is Sears - and I feel let down and cheated by this! Sear's contractors are an extension of them. These two cabinets will need to be removed, my microwave reinstalled and this will require my wife and me to be inconvenienced also.

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david sank
Palm Harbor, US
Apr 05, 2013 4:50 pm EDT

I to had problems with sears. I bought a sliding door, sears was suppose to have one of there best installers come out and put in the door they were to arrive between 8&9 am.Around 10am I started calling asking were are the installers, at 2pm the installer called me and said I guess your mad at me but I promise you I will get it in by night.I have 4 more windows to put in then I will be over. I WAS DOUBLE BOOKED.what he didn't say was the windows were from HOME DEPOT and that job paid more.So after I told him I am cancelling the order take the door back he sent his helper over to do the install and told me the above and said you gotta go were the money is .then the Pinellas country inspector came out and failed the job because sears didn't provide proper paper work like the permit and c of c the inspector said sears dropped the ball I will let them know.i called sears several times left messages they never called back

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cabinetman
, US
Oct 16, 2011 10:35 pm EDT
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Hey are you not glat you choose Sears ? There cabinets suck ! The old line consisted of Masterbrand Cabinets ( Aroistocraft ) aka asristocrap and the new cabinets are ACC ( American Cabinet Collection ) which sucks also !
Exclusive to Sears ? ### ! Look up Medallion Cabinetss and see the same thing only better, cause Sears has there's buthured to meet cost !

Do yourselves a huge favour and stay away from these lieing sacks of CRAP, how do i know ? I work for these [censored] and believe me they suck bigtime !

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Jamie
Cedar Rapids, US
Mar 01, 2009 9:31 pm EST

I am going through the same thing but much worse, Sears has handled my kitchen remodel with unbelievable deception from top to bottom. We are in the process of a 2 1/2 month remodel that was promised to take 2 weeks. We have been lied to, cheated, and experienced unimaginably bad customer service. We will pay $15, 000 for a kitchen that is falling apart. Do not use this company its like putting your money in a paper shredder.

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11:51 am EDT

Sears appliance repair overcharge

Sears...what can one say? They seem to have good prices on their appliances and their service technicians promise nothing but the best, but what do you get? If you aren't careful, you get ripped off!

We called Sears for an estimate to repair the dishwasher purchased from them two years ago. We scheduled an appointment for Wednesday, which is the only day they come to our area. The repairman came and gave an estimate of $287 to repair the machine but informed us that the part had to be ordered. According to him, our options were: a. Choose to have the repair made. We call Sears to schedule it and the service charge for his visit that day will be deducted from the estimated price, or b. Choose to replace the dishwasher. We use the receipt and envelope he provides for $65 off a new one purchased from Sears. He said I had 2 weeks to make the decision, so I paid the $69.22 service charge.

Our research indicated that the repair option was best as the $65 could only be applied to an appliance costing much more. I scheduled the repair the next day and asked if the repairman would bring the part as it was not a part they carry in the truck. Customer service assured me he would.

The next Wednesday, two repairmen arrived...neither of whom was the person who had been here initially. They were unaware that we had already been given an estimate. They confirmed it on their computer and informed me that they did not have the part as it had not been ordered and I would have to pay for it to be shipped directly to my home. Another appointment would be scheduled for installation the next week. I inquired about the guarantee to deduct the $69.22 from the cost. They agreed this was correct but it was to be applied to the labor cost. My receipt shows that the balance owed when they returned to install the part would be $71.12. I paid $140.81 for the part.

The part arrived in the mail within a few days, but the man who came to install it was not one of the previous three. He installed the part and attempted to use his laptop computer to print the receipt, but claimed his computer had no reception in the house so he went outside to his truck to charge my Discover card and print the receipt. I followed him and signed the receipt outside.

After he left, I discovered I had paid $149.33. He had not deducted the $69.22 from the charge. I called the phone number on the receipt but was told that I had been charged correctly and nothing could be done. I asked to speak to someone else and was transferred from one person to another often being put on hold for up to 20 minutes at a time. Finally I was told that a message was left for the billing department and they would call me back.

I waited six days for that call and none came, so I called again and got the same run around. I am unsure how many calls I made because for some reason I kept getting mysteriously disconnected. I had to go back over the same questions with whomever answered each call. Eventually I was transferred to someone who seemed very understanding. She agreed that I was correct and promised a credit would be applied to my Discover card and a customer service person would call within 24 hours to tell me when the credit would appear.

After two weeks, there has been no call and no credit. I called again and asked to speak to the last person who spoke to me. The standard answer was given that they have no way of knowing who it was, despite the fact that the one "understanding" person claimed to be able to trace back all the calls I had made. (Maybe I was transferred to the "patronizing department.") I asked once again to speak to A & E Services (the people who actually do the repairs) but was told that I was already speaking to them. I asked again to be transferred to a supervisor. Instead I was put on hold for over 20 minutes. When a new voice answered, I had to go through the whole list again of my phone number, name and address and problem. This person put me on hold and eventually came back to tell me that she "tried to contact the billing department but they weren't answering their phone, so (she) left a message for them to call me." I am not holding my breath.

I looked on line for a place to direct my complaint and found that there were innumerable complaints similar to mine. One person told that he received his $69 back after filing a complaint with his state attorney general. I am following his lead.

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Sears rude manager threatened me

I anticipated a pleasant day at Sears in Laguna Hills, but a rude employee threatened to call the "security" police because I had my sweet golden retriever with me.

I didn't see a "NO Pets" sign on the entry door. (She's welcome at Macy's and Nordstrums, why not.) I walked past several registers, bought my $300 vacuum and none of the employees objected. That's when one of the "Brand Central Lead" personnel began yelling at me and telling me I had to leave immediately. His voice echoed throughout the department as he bullied me with his unprofessional behaviour. Though I had no problem if Sears refused pets in their store, I wanted to explain. That's when he leaped for a phone to call police "Security."

If customers aren't treated with respect at Sears, I'm not sure I want to shop there again.

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Jenet Enninga
Sterling, US
Jun 03, 2016 8:23 am EDT
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After finllally getting my washer replaced which was on warranttly. And after a month of waitting for parts. I call you, yes, I was upset but wouldn't you after not having clean clothes for a month. I live outside town and if I wanted to go to a laundrry mat I wouldn't of gotten a washer. I went in only to find out I had to pay an extra $117. 49 to get a washer of equal ability instead of the manager explaining it to me she was short and very rude. I will never shope at a Sears again. And I plan on telling others too.

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Retha Devere
Kingman, US
Jun 03, 2016 8:23 am EDT

My son and I went in to purchase a dryer, the lady behind the desk watching T.V. with a young boy, hesitantly asked us if she could help us. Since we were pourchasing a dryer my son asked about getting a credit card. Her reply was how old are you, and she had the most digusted look on her face that remained thur the whole time we were there. Even if he was not approved we still needed a dryer but he wants to build up his credit, the boy behind the counter asked if he was in college and my son said yes. He told him to go to his bank and they would most likely give him a card etc. Debbie Bird the manager said well Sears is not going to take the hit on you. How rude to just assume he would not pay his card.He is in college with a good job and has the cleanest record for a 20 year old. The story goes on but I am sure you get the picture. We went to Home Depot and I have to tell you there customer Service was "OUTSTANDING" I will in the future purchase all my appliances etc. from them... I had no idea with the economy in such bad shape that your managers could treat people the way she did and get away with it. I am ssooooo glad I diden't call your repair service as I have done before, and that I decided to buy new because I would never have know what your business employed. I work in customer service also and that leaves me wide open to let the public know how we were treated! Retha Devere

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playpiano89
, US
Jun 03, 2016 8:23 am EDT

lol "YouWontLikeMeWhenIAmAngry", she wasn't using the word "short" to talk about the physical appearance of the manager. Rather, she was using the word to describe the manager's demeanor. Being "short" with someone basically means that they are abrupt, or snippy in the way they are communicating.

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YouWontLikeMeWhenIAmAngry
washington, US
Jun 03, 2016 8:23 am EDT

This sounds like a compound complaint.

Complaint 1: The manager was "short and very rude".

Not sure what being short has to do with a complaint, and while very rude may be a complaint it usually good form to detail how she was 'very rude'. As far as I can tell your biased against short people and are being overly-critical of someone because of their height.

Complaint 2: You had to wait a month to get your washer (fixed, replaced, something).

Once again lacking details to describe what was the problem. Were you trying to replace the washer, or get it fixed? Is your complaint that it took a month, or that it took longer then expected? Were you given an accurate time line initially?

While you may have a valid complaint it is hard to separate your discrimination against short people with what the actual problem was.

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Meghan
,
Jul 14, 2008 7:44 pm EDT

I'm not quite sure why you are bringing pets into department stores... regardless of how 'sweet' it is. I have a golden retriever also, but I wouldn't bring it into a store.

The manger should have said that there are not dogs allowed in the store and to please take it out to your vehicle but I honestly would think someone is out of their mind (I am a cashier) if they bring in their dog in with them. It's kind of rude to the store.. it could be additional "messes" to clean up. What if the dog would bite someone? Sears would be involved in a lawsuit. I'm sorry but no dogs in a department store.. to me, it doesn't seem far-fetched. Guide dogs ARE different because they are trained (not saying yours isn't, but they're trained to deal with people) and they are approved through the ADA but having your pet hanging out in the store is just.. I don't know. I can't think of anything without insulting you, which is not my aim of this, but.. Well, I'm just going to stop.

They did go about it the wrong way but why would you want to drag your dog into a store? I wouldn't think the store would have to put up a sign, it's kind of a given..

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

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