Sears
reviews and complaints

Worst company ever Rip Offs Warranty not worth the paper is written on We purchase a Kenmore Elite Fridge on 2013 for 3000.00 and warranty for 549.99 for 5 yrs since April 2013 they have change 12 parts some of them repeat it parts and im still having problems with this Kenmore garbage I have lost food and the warranty dept didn't want to replace fridge or the food because they have to come out more than 5 times which they did because every time they came to fix it they will change 2 or more parts at one time so it wouldn't qualify for it. So now they want to charge me for diagnostic 99.00 and parts and labor or parts that they just change in June of this year that technician told me i had 3 months warranty on parts bot they not honoring nothing this company should close down so many good stores keep closing and this worthless rip off store that sells garbage keeps open dont trust them they sell bad appliances Kenmore is junk. I still own my GE fridge that i Purchase at Loews 15 yrs ago and it still working in my garage and i have never done any work to it so dont trust sears with your investment they dont care about their customers. They should be ashamed of this company

We have a Master Protection Agreement, expiring on [protected], regarding a Refrigerator 01000/U1200 Model [protected] Kenmore Bottom Freezer Refrigerator Serial Number 307MKRNE03711.

For the fourth (4th) time, we have contacted [protected] for a repair on the refrigerator door on which a part keeps breaking off. Each time, a repairman is dispatched, informs us, in his opinion, that this is a manufacturing defect, assesses that a door gasket needs to be replaced, the door gasket parts arrive, a repairman arrives, the gasket is replaced, the original gasket is left for me to dispose of, and the repairman departs.

Shortly thereafter, the exact same part breaks, I call the sears repair number, a repairman arrives to assess the situation, he orders a part, the exact same part as before arrives, a repairman arrives, the door gasket is replaced, the broken part is left for me to dispose of, the repairman departs.

A short time later, the same part again breaks, I call the repair number, a repairman arrives and assesses the situation, he orders the exact same part, the part arrives, the repairman arrives, installs the new door gasket and leaves the other part for me to dispose of, and departs.

This last time, the repairman had a difficult time in installing the gasket, which resulted in the gasket having been installed incorrectly, because the doors could only be forced open by opening both doors at the same time.

I called the repair number again, a repairman arrived to assess the situation. He attempted to correctly install the door gasket, but was unable to accomplish that, because now both doors were damaged, due to the prior incorrect installation.

This repairman stated that he would have to order two (2) entirely new complete doors, which he stated could probably not be accomplished, due to the parts department not having entire door replacements. While standing in my kitchen, he ordered two (2) Almond colored replacement doors, providing the model and serial number of the refrigerator to the person with whom he was conversing. He departed, stating that "they will probably end up having to replace the refrigerator." He also stated that "the parts department will most probably order two (2) door gaskets, if they do not have the doors, and if these parts arrive, to call and raise holy hell."

Today, the exact same two (2) door gaskets arrived and I called and complained, advising that I was present while the repairman ordered TWO COMPLETE DOORS, but the lady continuously replied that the repairman had, in fact, order the two (2) door gaskets and would not listen to my statement of facts. She stated that a repairman would arrive on September 4, 2018 to repair the doors.

Requested resolution: Either replace the two doors, or the refrigerator.

I bought a counter depth side by side refrigerator from Sears in May, 2017. I have been a Sears customer for most of my appliances for 45 years. Although the refrigerator was freezing food almost from the beginning, I made my first service appt in December 2017. Although tech replaced a part, it continued to freeze food. I had service done in March, May, July and August for same issue. Yesterday another part was replaced, warranty is over August 10 and it is freezing food even more today. I have spent HOURS on the phone with customer solutions who said the tech would have to say fridge is unrepairable. Not going to happen. I have already taken days off from my teaching job (8-5 window of time), lost so much food due to freezing and now no warranty. I have done everything a tech has asked such as put drinks that you want cold by the vent, Don't put tall containers by the vent, move food around so it Can't freeze... Tech's Don't know what is wrong or how to fix it. HELP!

The trouble started 2nd day in demo when workers broke water pipe and flooded kitchen floor. They never replaced wet baseboards which now have mold behind. Tile installation is awful- uneven grout lines, toe kicks, 40%hollow tiles, yet they slathered so much thinset on, my front door wouldn't close. I was told it's my door. No english speaking installers, we tried to point out issues +only got "oh ok". They even brought a young boy to my house while working! Careless work, careless with my walls/trim/ furniture, I have dents dings and chips everywhere. They cut door jambs waay too so we'll have to replace them now. Never installed temp sink in kitchen, never reset toilet till we griped then they didnt use new wax ring, and broke flange but tried to hide it. Gave Sears a chance to pull up/reinstall, only about 30 tiles were replaced and issues still everywhere. Quarter round install was even worse, kicked the tile sub out of my house. Cabinets were so cheap the laminate was chipping just being assembled, then installer hung one upside down, breaking our art glass pendant light in the process. He suggested touchup pen and laminate skins to hide flaws. Booted him out too. Sears' GC and district mgr both agreed work was unacceptable and that I should get deposit back, cabs removed and reimbursed for crappy tile removal. Now it's 45 days later and nothing...my atty calls every week to be told "we'll be in touch next week". I will NEVER use Sears again and will tell anyone who asks. Oh yes have pictures and witness too.

Sounds like my issue is the same as most of these postings. I have 2 claims numbers the second one is an expedited number been one .I have not heard from an insurance adjuster for the damage done to my wood floors .dry wall and carpet and damaged personal property that had to be thrown out do to water damage caused by a ice maker water line that leaked for 24 hours . Very frustrating dealing with a representative from a 3rd party. Venting does feel better. Drywaller is making a lot of noise in the basement. Second phase clean up.

I don't know where to begin with this email. I have purchased a product from sears (brand new kenmore washing machine) already fully paid for. Weeks into receiving the machine we had to have techs come and check the machine as it wasn't working properly. Now months after - calling every other day sending new techs dealing with different reps the machine is still not in the working condition it needs to be. We have dealt with so many people so many techs so much transferring and waiting at home for techs that have never shown up! Appointments were canceled on your end and we were never advised of including today - we had an appt set from 8-12pm it is now 1:28pm and we haven't received a call or anything regarding the person running late..WHAT TYPE OF SERVICE IS THIS! at least call and give a heads up - other people have things to do as well.. I dont know who will actually care from your company about this email but you have definitely lost a complete family that would only shop at Sears for appliances. ALL WE WANT TO DO IS REPLACE THE MACHINE THAT IS NOT PROPERLY WORKING - A MACHINE THAT WE BOUGHT BRAND NEW FROM YOUR COMPANY AND PAID IN FULL FOR!

I have again called about 3 more times to follow up on the appointment I had today and i keep getting wither hung up on or transferred while Im explaining

I need someone to take this matter serious instead of just passing along!

I bought a Kenmore Coldspot refrigerator in July 2017.In Feb 2018 I started having trouble with it freezing stuff on the bottom shelf.The repairman told me it was the fan so he changed it.In May it started leaking water all over the top shelf and freezing food on the bottom worse.So I called them about it.They have been here 9 times since then changed 3 parts and the last time they changed the seal and now it's worse than ever.Supposedly they are not going to honor my warranty cause it ran out in July.The repairman was rude and told me I was to pay to get it fixed.One man told me that as long as it wasn't fixed they would extend the warranty till it was fixed.The last repairman ripped the seal off that was perfectly fine and put another one on.Now it's not shutting good and it's leaking worse.I called them back and was told a repairman would call me for an appointment.I'm not going to hold my breath.

I am renting to own a 20 horsepower riding mower last of may 31st this year.
the last of August this year the mower engine blew up and pieces broke off it.
Service Guy came out and said they would replace the engine. I told the service guy that I wanted a New Mower because evidently this mower was a LEMON. They said they could not do this. But if this mower does this again they would replace it. I was dissatified with their decision.
Also everytime I call to ask customer Services about my balance they give me a different answer and different payoff dates. Cannot get a straight answer. Don't think I will do this again. Thanks but no thanks Patricia

To
The Legal Department
Cc: Customer Service
Cc: Delivery

I purchased a Samsung Flex washer and dryer during last month.
The delivery could not fit it in due to space issue. They asked me to provide more space in 3 days. I redid the whole area so that they can fit in. But Sears automatically cancelled order in less than 3 days. As soon as I got the cancellation email, I called the delivery phone line and asked the delivery customer service agent to reorder it.
He did it, he ordered the flex washer, but a wrong dryer. Now when I contact you, you are asking me to pay the price difference between the 2 models for exchange.I am not sure why I should do it, as the mistake is from your side.
Despite multiple attempts NO RESPONSE FROM YOUR SIDE.
IS THIS HOW YOU TREAT YOUR CUSTOMERS? YOU SAID YOU ARE GOING TO CALL ME in 24 hrs. It's more than 7 days now.

To: Sears Customer service
Good morning,
My name is Claudia Butler. I purchased an AC unit for my home last year May 2017. The previous unit had been in place since 2007 and the only problem was the condenser had gone bad. I could have contacted several other AC Companies but I chose Sear because of their reputation and I was offered a good price on the unit I purchased. The unit was inspected in May 00, 2018 and at that time there was no problems was found. However, on July 10, water was found on the floor in the hallway. We had no idea where it was coming from. I called the Sears repair service to have someone come out to check the AC unit because it was no longer cooling the house as it was before. The Tech come out on July 14 and stated the condensate pump was bad and needed replacing. He informed me, the part was covered but I would have to pay for the labor. I said no problem. He stated to me and the tenant he would come back on Monday to install the part. He did not come back. On Aug 8 we again noticed water accumulating on the floor. I contacted Sears repair service and was informed the tech stated I refused the repair which is why he never came back. I informed the customer service rep, I did not refuse service that was needed. After going round and round I asked to speak with a Supervisor and the was told I could not speak with a Supervisor and was transferred to a claims adjuster. I called the service repair again, asked to speak with a Supervisor, and was given John Horne's number. Mr. Horne set up the appointment for someone to come out on July 14, 2018. We waited all day and the tech never showed and didn't call. However, I called to find out what happened and was told he didn't come because there was no answer when he called. Needless to say, I rescheduled the appointment. The tech came out on Saturday, 8/ 18/18, removed the damaged part and installed the new pump however he did not reconnected the line. Now once again we are cannot use the ac unit because he stated I need to call a plumber to reconnect the line. I stated a plumber didn't install this unit. After my conversation with him I discovered, he probably didn't know how to reconnect the line. I called customer service on Monday 8/20/18, and explained my dilemma and now I am currently waiting on a return call from Mr. Horne. It is apparent this unit was not installed properly which is why the unit leaked in the first place. I am trying to resolve this matter as this unit still new. I am seeking to have this unit restored as soon as possible.
Your assistance is greatly appreciated,
Claudia Butler
[protected]
[protected]@hotmail.com

My husband and I have had a Sears master card for years and never had a problem till January and February of this year. Someone had gotten all our information and used our card in 3 states the same day from Florida to Arkansas to Ohio. They even claimed to have paid the card off 3 different times telling me I have a zero balance which was not us that paid it off! Then months later they come back telling me that all payments came back and had bounced . Well common sense would tell you that if someone was coming in 3 times paying the same bill off and it wasn't my bank account thensomething was wrong on their end. Now they say I'm responsible for paying all this money back even though it was fraud plain and simple! NOT IN MY LIFETIME!

My husband had some items from Sears on his Birthday wish list. I placed an order on 8/17/2018, order number [protected].

I ordered item [protected], Craftsman 115 pc Universal Mechanic's tool set, Item [protected], Craftsman Extreme Grip 2 pc Adjustable Wrench Set and item [protected], Craftsman 2 pc. 10" and 7" locking plier set with cushion Grips.

The box arrived yesterday. Please see pictures, the first four pictures were taken before I ever opened the box. When preparing the box for shipping only one strip of packing tape was used on top and bottom. These were heavy items and the box was not taped appropriately to support the weight. The only thing left in the ruined box was item [protected], Craftsman 115 pc Universal Mechanic's tool set. However, it arrived with a black Alarm 2 still attached. See picture.

I contacted customer service. I was on the phone over 90 minutes. I requested a refund on the missing items. They were not able to process the refund due to an error. She said the customer refund team would contact me within 72 hours and issue a refund 3-5 business days after. I had to pay immediately when I ordered these items. The refund process should be just as timely.

I asked the customer service rep what would happen when we cut off the alarm and she explained it will explode ink and the only safe way to remove it is to take it to a store. I explained we don't live near a store and this is a hardship on us caused by sloppy shipping. This is completely on Sear, their shipping staff put the item in a poorly taped box with the alarm attached. The customer service rep responded that I should call again from the store to discuss compensation for this problem. I explained I don't know when I will get to a store and I asked to speak to her supervisor. I held and listened to music for almost an hour. No supervisor ever came on the line.

Today is my husband's birthday. Two items are missing and the one we did receive has an alarm that will explode ink if he opens it. What a horrible experience.

I would like my money for these three items refunded in total. I am a busy professional. My husband is disabled and can't drive. It will be a very long time before I can get the tool set to a Sears store to have the ink alarm removed.

I shop on line exclusively. This is the first retailer I have ever received such miserable customer service. Horrible. Sears isn't what they used to be.

I spent 307.07 and they will not give me my money back. I called the same hour I noticed it was the wrong product I wanted. They said they had to cancel the idem before they gave me my money and to wait 3 to 5 days. I waited and didnt recieve and email of cancellation so I called again and they said the person never cancelled. They said wait again and I keep getting the run around, every time I call for a manager they hang up. I called 10 times and always got hung up on. I Don't know what else to do but contact a lawyer.

25 month old Kenmore elite fridge that I paid $2300 stopped working..lost all the contents freezer items were completely defrosted . After over and your on the phone and 6 transfers finally got to the point of scheduling a service call, but first available was not until Sept 5th . And they keep telling me there is no warranty yet my owners manual says there are some itm s warrantied for 1 5 and 10 years . I'll fight that battle once I know what's wrong and there better be some coverage for the price I paid 25 months us ridiculous..what I'm seeing here is that there are obvious known problems .

I was scheduled to have my stove/range serviced/fixed two weeks ago through my insurance Total Protect. After hours of dysfunction, he realized he didn't have the right part and the part he brought was defective. At this point, I have missed two days of work.

A new repair was set up for Saturday schedule for August 18th, as I told him I could not take any additional time off of work. I received a confirming the appointment between 10:00 a.m. and 2:00 p.m. on August 18th. I rerranged my schedule, again. At 2:00 p.m. I received a call from an auto voice indicating I would need to reschedule my service. I received no call from a tech.

I called Sears immediately. I spoke with your supervisor which was useless! I told I sat all day waiting for someone to arrive. She stated the tech wasn't available to come. What I don't understand is why I didn't get a call this morning and I could have kept my appointments. Secondly, why is Sears calling me at the end of my appointment? I am hot! Basically, she didn't care and wasn't going to do anything to correct the issue.

I can't believe Sears works with their customers in this fashion.

Below I am including email about situation to Mr. Eddie Lampert becasue no one at sears customer service will help us and there is never a supervisor available. All we get is the run around. I will insert all information below.

Hello. How r u? I'm sending this email because no one has sears has been helpful or done us right. On August 6, 2016 we purchased a Kenmore elite [protected] refrigerator under the name of Sylvia Moffatt, that's my elderly mother who lives with me that I care for medically. To start off we were told delivery the next week and sold our refrigerator the day before scheduled delivery, well guess what sears called the day of and said the item has been back ordered, three weeks later maybe four becasue we had made our first payment before it was even delivered. No apologies nothing. The cost of having to keep her medicine and food right was a headache. November 2016, I open the fridge and it's not cooling, open the freezer and everything in the freezer is ruined, it appeared the freezer went first and then the fridge part is why I didn't notice the spoiled food in freezer, so I call sears and first available appointment is two and half weeks even after I explained my moms medical needs, so a week into no refrigerator, my daughter opened it for some reason and it was working again, so I call sears and tell them and keep appointment eventhough they wanted to cancel, well day of appointment no one shows so I call and they said the tech decided since it was working no need to come out, I said well it would have been nice if u had filled me in, but since it was working I went about my business, March 2017 same thing all over and sears came out after two week waiting and said the compressor needs to be replaced so they order part which takes three weeks to get here and mysteriously in the third week fridge stars working, I didn't call in this time so they wouldn't cancel on me and a week later tech comes this is four weeks now with three weeks of no refrigerator, so the tech gets here I explain everything and the compressor was only pulling one amp, but to my surprise eventhough the compressor was sent here the tech chose not to put it on becasue it was cooling some at the time and cleaned condenser fan instead eventhough I saw no dirt and I pleaded with him to put the part on as it was not pulling the required amp, he said he could not do that because it was cooling some and leaves after he charges for a water filter and air filter that did not indicate needed changing, he said the amps would pull right after replacing those and cleaning the clean condenser fan. Same thing happens in November 17 again, except it was out for two days and again two week appointment, this time sears calls and ask the day before was it cooling any and I told them it barely keeps anything cool and freezer doesn't freeze solid, to my surprise they cancelled the appointment. By the grace of god as my mother was in the ICU, the day we arrived home it was working and in July of this year 2018 it goes completely out again, called and two and half week appointment, sears tech gets here, happens to be the same tech from last time says, yep compressor is locked up and on the phone I had given sears the master protection agreement number which I purchased last year when warranty went out over the phone from sears and the number they gave me eventhough I asked them to mail me proper paperwork was [protected] and after I didn't receive paperwork they said I didn't need it just this number and it was a three year protection plan from the date of purchase of the refrigerator and I said well that's not right becasue I purchased it a year later but what ever, so back to aug 7 when tech is here he told my husband and I, by the way you have no warranty on my labor and the part is on back order for four weeks and then u have to call and schedule me to come back after u get part and I said sears didn't tell me we had to pay for labor nor the part was on back order we were told after doing diagnostic on phone he would have the part is why it took two and half weeks for appointment, then he told us 492 would be the cost of his labor and we would be without a refrigerator for almost six weeks. My husband said this is ridiculous please just leave because the tech admitted he didn't put this part on last year. So I call sears immediately about this warranty and back order part and they say now no one has ever been here but once and we have no warranty that's just a customer number what ever that is and that's a customer number what ever that is and yes the compressor is covered under warranty but not the labor, but feel free to order and pay for the part myself. I have spent hours days and a ton of energy on this and the fire department and ambulance service because of my elderly mom not getting the proper foods because have u ever tried to feed a family out of coolers for weeks on end. So I have ordered that same compressor they say was on back order from sears and it's susposed to be here tomorrow the 15, four days after order and I have to pay a certified tech not sears though at this point so my compressor will still be warranted eventhough everyone that is a professional in this town said that's a linear compressor that will go out within six months again and won't touch it, they recommend throwing this high dollar refrigerator away and starting over, I can't afford to do that seeing as I've already paid 2000 dollars on it and still owe close to 2000 on it by the time interest is accumulated. Sears has rigged their records and this is so not right. I'm to the point of calling our news station in Memphis tn and asking them to open an investigation, pulling my phone records and what video and audio I have, sears has been here five times well susposed to be five because they cancelled but definitely three times for the same issue. I grew up in a household where my parents always purchased sears appliances and this is awful and in my opinion illegal. Very sad and no one wants to help from sears. At this point I want a full refund or a brand new refrigerator that works. Please, please don't ignore us like everyone else has please. My phone number is [protected] My address is 2277 Bethany dr Southaven ms 38672. We purchased this item from sears at the south land mall Memphis tn. Please help us. I have a family who depends on food, a sick mom who depends on medicine and food. I can not afford to buy even a 500 dollar one at this point, espically after buying the compressor and still have to pay to have it put in we have spent so much money in take out food, Ice and all the food we lost every time this refrigerator went out. Please put yourself in my place. Thank you. Nanette Nelson.

This is another email I sent on 8/15/18
Hello, again, I had to order a pay for the compressor and sears assured me the filter drier was included and of course the filter drier isn't included once we get it and we paid a lg certified tech to come after hours to install this compressor but of course he can't without the filter drier so I call sears again and after an hour they have no supervisor available as always, here is the chat that assured me the filter drier was included in the order of the compressor we paid for out of pocket as my previous emails we sent that sears says 6 weeks to repair under warranty. This is beyond amazing and u set the example for your employees becasue u have had almost a week to get InTouch with me to help And u are ignoring us just as they r

On 8-16-18 I orders the filter drier and paid 20 something dollars to expedite the order and it said Monday aug 20 for delivery and I check it this morning and I am told, two business days to ship and up to five business days after to receive, really. I will try to insert photos of chats and videos of the sound of the refrigerator going back to November of 2016 only one month after being in my home and I can not believe sears has altered their records to show only two service calls. I have videos of sounds and surly my phone can be traced back to all the countless calls to sears. I have some video from my home surveillance of them being here.

Sent from my iPhone

Sent from my iPhone

Today August, 15, 2018 I turned on my oven, I waited and waited it never warmed up. I contacted the customer warranty center for help. Sadly the customer service man from India was unable to help. He did however set up a appointment for a technician tomorrow to come out. So what's the problem? My stove is 14 months old, out of the regular warranty coverage. So I can anticipate a minimum repair bill of at least 250.00.for a stove that is 14 months old. I have been told that appliances are not built to last beyond 5 years, but 14 months is just plain not right. I am sure this complaint is just a useless way to put consumers off. I will not be returning to sears/ Kmart anytime soon.

Bought a washer (06/09/2018). Filled out a credit card to get free delivery & $60 credit. Big mistake.
1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer.
2. Washer did not work. Called & spend 2 hours on the phone trying to get a service repairman. He can look at washer & said it was a lemon.
3. Told to physically go to Sears & ask for a new one. That took another 2 hours.
4. New washer arrived. The installer was extremely nice & told me that there was nothing wrong with the washer, but the first installer installed it wrong.
5. NEVER RECEIVED A BILL NOR CREDIT CARD. Received a call from the bank & Sears. They sent the bill to our address, but in another state.
6. On the phone for several hours & days with the fraud department trying to get this straighten out.
7. Today I received the bill along with finance charges & late fees. I WAS TOLD THAT I MUST PAY THEM. But, it was not my fault you send my bill to another state. I was told that I either give them another credit card or go to Sears to pay today & they will take off the finance & late payment fees.
8. Went to Sears to pay the bill & was not that I did not have an account. THEY REFUSED MY PAYMENT. We were at Sears for 1 1/2 hours trying to get them to take out payment. Finally, someone gave the cashier permission to take our payment.PAID IN FULL EXCEPT LATE FEES (07/24/2018).
10. Today (08/14/2018), I called to confirm that we have a zero balance and the late fees were taken off. NO, we owe $11.64 for late fees.
11. Still have NEVER received a bill/statement/documentation/credit card from SEARS.
This cluster F**K was not worth the free delivery & $60 credit. If and when I do receive a credit card & will be closing this account. NEVER AGAIN!

Dear customer service,

My family and I need your help urgently. We have been having major complications with our side-by-side refrigerator freezer since December 2017. We have had several repairs by our count 6 but some repairs have not been documented on the service contract website or with the master protection plan customer service department. We have records of multiple appointments and repairs, we have been getting the runaround with the service protection plan and the sears corporation for months now. For this entire summer we have not had a working freezer or refrigerator and we have five people living in our home. At this point we need your help enforcing your lemon law. Which states that after three service service appointments that the refrigerator would be replaced. They are not honoring that law and we are at wits end and we don't know what else to do. This is the reason that we are writing this letter so that you can use your authority to allow the corporation to replace our refrigerator freezer. We have had six service appointments from the time that we purchased a refrigerator.

The refrigerator was purchased in January 2016 with the master service protection plan and we have been having complains within the first year. Within a years time we have had so many appointments. Currently the freezer and refrigerator are only cold at the bottom the top of the refrigerator and freezer are warm. The only place where we can freeze items is at the bottom and all of our eggs have to go to the bottom drawer the top of the refrigerator is warm so warm that our butter is completely soft and our milk goes spoiled. This is not conducive to a productive living with families, we are afraid the food will spoil and we won't even know that bacteria will build up and we will get sick.

Please help us we have been a long time customer of Sears all of our products appliances even our central air conditioning unit is from sears. We have always used sears all we ask is that this corporation have our side by side refrigerator/freezer replaced. We are good people and good customers. We just ask that you please replace our refrigerator. That's why we got the service protection. For protection we just need a replacement refrigerator freezer replaced so that we can continue our life in a productive way and feed a family with healthy meals.

I forgot to mention that we had a scheduled appointment for service again today and the subcontractor refused to come. They stated that it was a mistake that we didn't have and appointment for 8/13. I have a confirmation email and I sent that to them but they still refused. They were here 8/6 and sears representative told them over the phone that they were to pack up and leave, I heard that myself and so they did and no repairs were done.

If you were us how would you feel not being able to have food and cook properly?

P.S. We have not had a refrigerator and freezer since the beginning of summer, June 2018.

Attached are some photos and videos of our experience.

I have video but it would not attach. I can send it another way once advised.

Malika Berry

Scheduled service. Washer repair. 1st appointment, tech came. Charged me $104, no fix. Scheduled 2nd appointment. Rescheduled. Appointment day, tech no call no show. Waited all day. Called. Service department only rescheduled appointment 2 weeks out. Asked for my money back. Was told they don't do that. This has gone on for too long. I have a washer that still doesn't work & I'm out $104 dollars. I want my money back.