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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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4:04 pm EDT
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Sears appalling customer service

It is impossible to overstate how bad the customer service is at Sears. I've been very patient, did things the correct way by calling their service line and waiting over an hour etc etc. Repair people who were supposed to show up and didn't, hours on the phone with them trying to get them to fix my new dishwasher. Four or five service calls later (they could have given me a new machine with the amount they've spent repairing it) and finally, they refused to resinstall my dishwasher yesterday saying it was improperly installed in the first place and that's what caused the problem. Actually, they were the last ones to take it out and reinstall it (twice) so they did it wrong! I had previously written a letter to the President about my problems, and tried to get some satisfaction through that avenue. No response received, nor do I ever expect to get one. These people do not care. You get stuck in their voicemail system forever, passed along to others who pass you along some more. AFter waiting on the phone an hour yesterday, I was told they would not be back to install my dishwasher, it was my fault and if I wasn't happy I should write a letter to the President. Not one single person in that company cares about the customer. I am done with them and will NEVER purchase another thing. It is my mission now to make sure the senior officers and the board of this company know exactly how their customers are being treated. I have never been on the receiving end of such appalling customer service in my life.

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6:29 pm EDT
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Sears high pressure sales tactics

home and furnace described as terrible, action must take place immediately or face devastating consequences on a biblical proportion. quite unbelievable, the price went up and down as much as his theatrical performance, apparently every, thats EVERY, other plumber and heating firm in Alberta is not to be trusted and are poor at their jobs. sears to the rescue however 'cause they do it properly, for twice the price it should be. do not be swayed, there are legitimate companies that will do exactly the same job to the same standard for the correct price.

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3:29 pm EDT
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Sears delivery - service

Bought 3 appliances from Sears towards the end of 2010. We had a better price from an appliance store next door (Goemans), but went with Sears due to reputation. I figured I'd pay a bit more for the Sears service reputation. What a mistake that was. We had a kitchen renovation going on at the same time, so it was important to coordinate delivery of the appliances. We weren't told at the time, but the fridge was back-ordered. We bought the appliances (GE Profile) and had a delivery date set up. We got a call a few days before the delivery informing us of the fridge being backdated. With no choice (cabinets were sized to accomodate that fridge), we had to accept the delay on the fridge.

The dishwasher and stove were delivered. When our installer went to install the dishwasher, it was leaking. I called a repair man in (took some convincing to get him to come the next day instead of the next week like originally setup). Apparently, factory didn't install a key part. He had it, and simply gave it to my installer to put in. No paperwork, nothing.

The fridge was pushed back even further, and didn't come in until mid February (6 weeks after the dishwasher and stove). At least we got some compensation for the delay.

The stove developed an issue with a loose handle. I had to call a repair man in and he did fix it.

The fridge started making a god awful noise around summer time. Turns out the fan behind the crisper drawer developed ice and the fan blades were hitting the accumulated ice. We have never used the crisper drawer (express chill) feature, so ice never should have formed in the first place. A repair guy came to take a look. His solution was to run express thaw to melt the ice, and he told us to keep an eye on it and call back if it happens again. I told him that was not acceptable. We have already been keeping an eye on it and called for service. Ice shouldn't be forming there if the express chill feature isn't even being used. He then reluctantly called to speak to someone for guidance, and didn't get a hold of anyone. He said he'd call me the next day to let me know what he found out, but never did.

I found out later that parts had been ordered, but that they were back ordered. An appointment to replace the parts kept getting pushed back multiple times. In the mean time, our ice maker broke. The flimsy plastic piece that checks ice level broke off (probably when we use the crushed ice feature), and ice kept getting produced. We had lots of ice in our freezer! I called in and told them to also add the plastic part to the service order. I was being helpful in trying to combine two service calls into one. That was a mistake.

A repair man finally came, and did nothing because the wrong ice maker part was ordered. So he ordered a complete ice maker (not just the broken plastic part). I'm still waiting for this fridge repair to happen.

So in review, I purchased almost $6000 worth of GE Profile appliances. The dishwasher had a missing piece (I won't blame Sears for a factory issue). The stove developed a loose handle. And the fridge took forever to be delivered. It developed issues with the crisper drawer and ice maker. And it took forever to order parts for a brand new fridge.

Oh, I also got a call the other day from Sears' customer service department asking if I wanted to purchase an extended warranty on a dishwasher. I told them I purchased the dishwasher in Jan of 2011 with the 5 year purchase protection (extended warranty), and that they must have been mistaken. The lady then checked my file and said I have two dishwashers on file, one purchased in Dec 2010, and the other in Jan 2011. I asked her if it makes sense for someone to buy two dishwashers within a month? Despite all of this, she kept insisting I had two of them and asked again if I wanted to purchase the extended warranty!

Whatever warm and fuzzy feelings of security I had regarding Sears service is gone. They are completely incompetent. In the future, I will only consider Sears if they are SIGNIFICANTLY cheaper on their products than the competitors. Unfortunately in this day and age, good service is very hard to find. Just like the corporations only care about the bottom line, it would be wise for consumers to do the same.

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4:38 am EDT
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Sears employee

I shop at Sears in Paris Texas very frequently and my last visit I was shocked when I came in the door and seen an employee with a more than adverage low cut shirt on. But Then to my amazement I went to the back of the store where the refrigerators are and there was 2 more ladies with lots of extras showing from the top of there shirts. I have always thought of Sears as a "family" store but I would not want my boys to see what I saw that day. No need to go to a bar just shop at Sears. Will definitely think about it before I bring the children into this store.

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Leevonsmith
New Orleans, US
Nov 17, 2011 9:37 am EST
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Guys, i dont have the pleasure of working for complaints board. I do however know someone who does.

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Leevonsmith
New Orleans, US
Nov 17, 2011 9:34 am EST
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LOL! Thanks for the coment Parrotwithoutapirate. S>W>A>K>!

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Leevonsmith
New Orleans, US
Nov 15, 2011 10:12 pm EST
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No one is whining Parrotwithoutpirate I wasnt even talking to you. But you can get me some Ice anyway.

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Leevonsmith
New Orleans, US
Nov 15, 2011 9:34 pm EST
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CHeck the facts! Stop the B>S>! Go to Stopthebs profile I was just one of the people that this guy has made rude remarks about my complaint that i posted. HIs history indicates he gets amusement from downing people and their heartfelt complaints!

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Stopthebs
Philadelphia, US
Nov 15, 2011 3:11 pm EST
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Stop the BS. Check out leevonsmiths profile. Nothing but attacks on me.

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Leevonsmith
New Orleans, US
Nov 15, 2011 11:36 am EST
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LOL! Ask yourself if Stopthebs has kids! LOL! I dont think so.Take a look at this things profile.

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Stopthebs
Philadelphia, US
Nov 03, 2011 11:36 am EDT
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Not everyone is gay and offended by a little cleavage. A family place does not mean a Purtan, anal retentive, Muslim terrorist extremist abuse of women. Are you
a Muslim terrorist that wants to see a woman wrapped in a burka? It's view like your that this world is so screwed up. I hope to god that you don't have kids.

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jaberwocky
Fort Wayne, US
Nov 03, 2011 4:56 am EDT

perhaps you need to shop at "Amish-R-Us"

ComplaintsBoard
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10:47 pm EDT

Sears worst experience for an auto center

I am writing to express my extreme disappointment with the service
that my wife and I have recently received from the Sears Automotive Center
located in Coral Gables Florida (SW 22nd St.). Two weeks ago, my wife had
brought in our GMC Sonoma for an oil change. After waiting for over two
hours, she notified the customer service representative that she would be
late for work if they didn't finish the job soon. Upon leaving the garage,
she noticed that the steering was making a whining noise that it had not
made prior to the oil change. Upon returning home, I checked the power
steering fluid level and found that it had been drained (the reservoir was
bone dry) but not refilled. I closely inspected the hoses, fittings and
pumps that make up the power steering system and did not detect a leak or
any extraneous fluid, so I am positive that the technician failed to refill
the fluid that had been drained. Fortunately, the steering did not fail, as
this could have potentially been a very serious safety issue. I was forced
to buy power steering fluid elsewhere and top it up myself. When we brought
this issue to the attention of Scott, the manager on duty at the time at Sears Auto Center, he offered to refund the cost of the oil change and
offered us a free oil change in addition. We declined the oil change, but
asked if he would be willing to replace a broken hood release cable in our
1998 Jeep Cherokee instead. Scott agreed to this and we made an appointment
to have the work done. On Friday, July 22, we dropped the vehicle off at
Sears in the afternoon, and were told that it would be ready that evening.
We were later informed that the technicians had been unable to get the hood
open and the vehicle would not be ready until Saturday. They assured us
that the vehicle would be parked inside and they would keep us updated on
the progress. On Saturday and Sunday we drove past Sears multiple times and noted
that the Jeep was parked in the same place it had been since we left it. On
Sunday, we called and inquired about the progress being made and were
informed that the technicians had still been unable to open the hood, and
were going to take the vehicle to a different shop. By Sunday night no
furhter progress had been made. Finally, on Monday (yesterday), Scott
called to tell us that they had taken the vehicle to two different shops
and nobody had been able to open the hood. In addition, in his message
explaining that they had not been able to perform the service they had said
they would, Scott mentioned that they would of course give us the part for
free as compensation for not getting the work done. "It's a $130 part, " he
said, "So I think that's pretty good compensation." Prior to even taking
the vehicle in, I had priced out the part online and it cost between $19
and $28. When I arrived home from work, I walked the few miles (a long and
somewhat painful walk after recent ankle surgery) from home to Sears to
inquire as to what had happened and pick up the Jeep if necessary. Upon
arrival at Sears, I noticed that the Jeep was still parked in the exact
same spot that it had been when we saw it on Saturday. I would like to
point out that parking spots under trees come at a premium in Miami, and
the likelihood of finding the same shady spot after taking the vehicle to
different locations on a hot afternoon is very slim. I suspect that no
effort had actually been made to open the hood beyond pulling the cable
release inside. I inquired as to whether the technicians would mind putting the
vehicle on the hoist so that I could try to open the hood using a trick
that I had read on a Cherokee forum website. To make a long story short,
they lifted the vehicle up for me, and I managed too open the hood within
30 minutes. I am not a mechanic and I do not even work on cars as a hobby.
The fact that I did in 30 minutes what they claimed to be unable to do in 4
days makes me think again that there was no attempt made to address the
problem at hand. It seems to me that the information necessary to address
the issue was readily available and easy to apply. I was told by the
manager on duty at the time that they had removed the grille to access the
hood latch, but were still unable to open the hood. When I opened the hood,
I had a quick look at the bolt heads that would have to be turned to remove
the grille, and they had been untouched (still rusted in place, no wrench
marks in the surface rust). After opening the hood for the technicians, I
was informed that they woud be unable to replace the part until the
following morning (Tuesday - the vehicle was originally supposed to be
ready on Friday evening). I expressed my dissatisfaction at having to wait
even longer, but was informed that there were too few technicians on duty
to perform the work at that time.

In our very limited dealings with the Coral Gables Sears Auto Center we
have experienced the following:

1. Poor customer service and unreasonably long wait times.
2. A botched oil change that jeopardized my wife's safety and potentially
compromised the power steering system of our vehicle.
3. An offer of a service that the technicians were either unable or
unwilling to perform.
4. Several days without a vehicle when the repair should have taken about
an hour.
5. Dishonesty about the cost of parts and whether attempts to perform the
specified services were actually made.

I cannot emphasize strongly enough how unacceptable we have found the
level of service provided to us by this establishment. The technical work
has been shoddy at best, and utterly incompetent and dangerous at worst.
The customer service has been dismissive, dishonest, inefficient and
occasionally rude. I can assure you that we will never, ever bring our
vehicle to Sears for any further service, and no offer of free service will
convince us otherwise. We simply will not entrust our safety to people who
cannot perform the simplest of tasks. Unfortunately, this has left us
having spent considerable time and energy on what should have been a
non-issue, and being without our vehicle for an unreasonable length of
time. I'm not sure if there ever was any attempt to perform the services
promised. If there was, then the technicians performing the service were
utterly incompetent, and if there wasn't then the managers were completely
dishonest. Either way, it looks pretty bad and ultimately resulted in me
having to come to the garage and perform their job for them. I will not be
satisfied until we are adequately compensated for our time, inconvenience,
and ultimately our work in your establishment. Please advise me as to how
you propose to rectify this situation.

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11:56 pm EDT
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Sears destructive oil change

I took my car to a local business (Sears) and I trusted them because they are a nationwide chain. They ruined my car by not changing the oil properly (I have since heard that this happens a lot at Sears) so I went through the complaint process with the company and even though they agreed the engine was ruined due to lack of lubrication they denied the claim because I had already paid for the repairs even though they caused the damage to my car. I then got my own expert who agreed the reason for the damage was due to the oil change.He also wrote a report. So I went to consumer protection of Idaho and filed a claim which they processed and notified the company of and ask for resolution. The company said they would investigate the claim but still has done nothing.The have not called anyone or done anything to resolve this. This happened the end of May this year and I feel like I am just being given the run around because this is a national chain and I am just a mom trying to make ends meet. I am sure I am not the only one this has happened to from this company so why isn't anyone doing anything about it? The cost of the repair to the car was close to $3000.00 which may not be much to some, but to me and my family it is more than a pay check". I am tired of getting the run around and I am tired of being taken advantage of/. This company even wrongly accused me of fraud because I reported the claim!. I was treated so poorly by this company (who prides themselves on customer service) and continue to be treated poorly when all I did was take my car in for a oil change like I had been doing faithfully for over a year with this company;.When talking to consumer protection today I was told that even though the company has not responded for over a month and done nothing to investigate my only choice is to wait". I will wait but I want others to know what they are getting into.. I don't want to go to small claims court against a nationwide company and I don't want to spend any more time/emotion/ or energy then I have already over this all I want is for them to take responsibility for their mistakes and make them right'. Is that to much to ask now days? I am angry and I plan to keep making noise until someone listens to me;.

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11:25 pm EDT
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Sears new window install

I had a friend who had Sear home improvements come to install new windows at his home. I came by and saw the windows and was impressed.I was looking to get my windows replaced so I asked for the contact information. I made an appointment with the salesman. He used all the typical sales tricks. (I worked in the recruiting field) He built rapport well and everything. I negotiated the price and was told one price and we signed the "electronic contract" I was suppose to get a copy of the contract with in 2 days of our agreement, this would also be the last time I could change my mind and back out of the contract. I had to contact the salesman a week later and ask for the contract which i still did not get. The gentlemen who was suppose to come and measure my windows had already been out and took measurements. so there were 2 people from the company at my house. when I got the salesman on the phone he told me that there was a change in the insurance laws and I would have to come up with an additional $3500 dollars since I had to get the upgrades windows. I asked how it was my fault that the law changed and now I was liable for the new amount of money. He told me that he would talk to his boss and see what could happen. I called the boss and after 45 minutes of arguing he would only take about $1700 dollars off. We argued about how the contract was binding on both ends not just when it was convenient to them. He told me that I also had the option to cancel the contract when ever I wanted to. I told him that I was not told that nor was is it in writing anywhere and he told me that they did not have to put it in writing anywhere. I told him that I wanted a copy of my contract so I could take it to my lawyer and discuss it with him. I told him that I was going to make sure everyone knew about what they were doing. He then told me to give him a day to call "Higher" so he could fight for me before I got a lawyer. I got a call back the next day and I would not have to pay the $3500 dollars and would get the better grade windows installed. The installer was professional but tried to get me to sign the completion agreement once the 1st window was installed. Then I got many phone calls from the installer asking me to ensure I gave good reviews on the survey or it would take longer for him to get paid by sears. This is not the company that I grew up with as a kid. I am happy with the windows but could have done without all the head aches. PS I finally got a copy of the contract 3 weeks later when the install was complete.

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lookingforthetruth
Broadway, US
Nov 02, 2012 10:51 am EDT

Sounds to me like there was an issue that came up from the updated government laws and this business lost money on your behalf to keep you happy. WHAT MORE COULD YOU ASK FOR? Did you research to see if the laws really did change before posting a complaint? Really? I don't for the life of me understand why you filed a public complaint?! You yourself said you were happy with the windows. As a businessman can you blame them for attempting to collect the correct price on the windows you received which you yourself admit was an upgrade from the original? Until you received the product you contracted for you had the right to cancel. Why do/did you think you should get something for nothing? It also sounded like Sears Social Media Director made an attempt to try to resolve your issues from the corporate level... MORE GREAT BUSINESS! I would love to work for a company that stands behind their contracts and goes up through the corporate hierarchy for results! I HAVE WORKED for crooked companies in the past and this definitely doesn't sound like one of them. Thanks for the information and by the way I am not affiliated with them in any way.

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cabinetman
, US
May 06, 2012 7:19 am EDT
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Sounds like standard operating procedure to me. These people should be sued by each and every person they have done wrong ! These so called "Social media " people don't do ### except try to HIDE the truth so Sears does not loose business.

You failed to mention that the garbage windows Sears sells are about 1000.00 per opening, a RIP OFF ! The warranty they give is BS too !

Keep your eye's peeled for leaks ! The ### window installers will cut every corner possible considering there pay sucks !

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SearsHomeSucks
Anywhere, US
Mar 02, 2012 8:02 am EST

If you or someone you know has had home improvement projects by Sears, please visit this website www.searshomesucks.com

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9:55 pm EDT
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Sears defective bosch dryer

Three generations of our family and extended families have been loyal Sears customers. My husband, son, and both daughters have every craftsman tool ever made, as did my father and father-in-law. Recently, my husband and I purchased a refrigerator, dishwasher, and stove from the Knoxville, TN Sears store. The stove had a dented panel and a missing part. Instead of going through the costly hassle of ordering parts and sending repairmen out to fix the stove, the store simply sent a new stove and took the defective one.
My daughter, Susan, bought a Bosch washer and dryer from Sears in Falls Church, Virginia, in September, 2010. The dryer drum broke one week over warranty. She notified Sears on September 14, 2011. That was almost six weeks ago. Since then there have been 4 repairmen out to attempt to repair the dryer, the last two being yesterday. My husband and I surveyed the broken drum and took pictures of the flimsy steel and shoddy workmanship. We then stayed for at least an hour while both men were there attempting to fix the dryer. We all agreed that this dryer was a lemon.
My daughter just got off the phone with a representative from corporate and got nothing but a hard time. Obviously, in these economic hard times, Sears does not feel the crunch of other businesses in the U.S., and customer satisfaction apparently is not a priority. The very least Susan should have been offered is $500 store credit toward anything. Instead, she was offered $500 credit toward another dryer from Sears. But she is limited to a Bosch since the washer has to plug into the dryer in order to work. Why would any reasonable person agree to that offer, when we have just witnessed how Sears backs its products. In addition to taking off from work to wait for the repairmen, the cost of the damaged clothing, the cost of the warranty, and the cost of the doing her laundry elsewhere, she is already out over $1000.
Once I pay off my Sears bill and use my points, we are done with Sears. The Lowes and Home Depot stores are closer, anyway. Loyalty is a two-way street.

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Sears bait and switch

I went to Sears Auto Center for a price quote on new tires and was quoted a price of $579. When I returned with the car for the appointment, the price had jumped to $663. I questioned the increase and was told that the original quote didn't include balancing the tires. This has the earmarks of trying to pull a fast one on the consumer.

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Sears not honoring email add

On 10/17/2011 I received an Email add from Sears advertising on line only, a Panasonic 55 inch HDTV plasma with two pair of glasses for $1099.99. When I tried to order it online I was unable to get the $1099.99 price. Instead the price was $1299.99 with no glasses. The add also said to use a special code, "PANATV" and when entered into the order it came back with, "This code does not apply to this TV". Many, many Emails to Sears robots resulted in them finally telling me they could not find the add for the TV at $1099.99. They could not find their own add? I copied and pasted the add to one of the many Emails and so far I have heard nothing. I'm not holding my breath. Hold on, a recent response from Sears has informed me they have finally found the add and unfortunately it has expired. Looking very closely at the add I could not find an expiration date. The add is titled "Panasonic Week" so one could assume this means a week. Not so according to one of the many responding Sears' robots. It has only been five days since I received the add. I have given up and shopping elsewhere for my TV.

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Sears refrigerator not working

Purchased a kenmore elite refrigerator freezer side by side model number 795.5137. Took delivery on a wednesday. The doors were taken off for entrance into the house. Pluged it in about 3pm after putting the water line on and taking off the tons of tape used in shipping. Four hours later still as warm in the fridge as outside. Called tech service after being transferred three times to an expert on this fridge i was told i must wait 24-36 hours. I explained i had food sitting in ice chests and on my counter, he said do not put food in. I waited 24 hours and did not open the doors at all/ When i checked the fridge was still warm, the fan was blowing warm air. I called the tech service transferred three times to the EXPERT this guy had me press a few buttons and asked that i hold my phone up to a small speaker on the door. The speaker let out what sounded like a fax machine. The expert said from that sound he could tell the fridge was in fact cooling down and that the inside temperture was 74. I explained that in my house and outside the temperture was 70 so i would be better off leaving my food outside. I than was told wait a few more hours which i did. At somewhere after 11:30 pm i had had it i called again and was told to call delivery service and have the fridge exchanged. I had to wait until the morning. I called delivery service and was told i could not get a new fridge delivered for three days. I raised hell and got a next day delivery. Next day new fridge arrived at 3pm delivery guys took off doors brought it in and took the old one. I asked delivery guy if taking the doors off may have had something to do with the problem he said no way. So i hooked up the water line peeled off the tape and plugged it in. Four hours later nothing fan blowing warm air. Called tech same transfer three times finally got tech said i must wait 24 hours do not open doors. I tied a string on the handles so nobody would open this thing up. 24 hours later untied the doors expected to find a fridge waiting to cool my food and guess what yep warmer than outside, called tech service again told i should check outlet voltage which i did and it was perfect, i even ran a heavy duty extension cord to an air condition outlet in the living room and no difference. Tech said i need to schedule a repair man, was told 10/24 first available i explained to tech on phone that that is over a week away she said nothing she could do. She than said if you have medication in the fridge it will be considered an emergency. I said i do have medication in the fridge and she made the appointment for three days out. As i right this my wife is on the phone getting no where with sears. I will not be waiting for a tech i will be getting this back to sears and purchasing a reliable fridge from somewhere else. Im done with sears if i coulsd i would drive this fridge to the CEO doorstep and leave it there. I have been a liflong sears customer no more

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Sears snow tires

I went to sears auto to purchase and have snow tires put on. The serviceman told me to bring in my suv and looked at the tires and advised me of both the size and cost. We agreed and I left to do some shopping being advised my vehicle would be ready by 6:00 p. M.
When I came back I found my subaru up on the lift with no tires on it at all and the service person advised me he gave the wrong price and that there would be an additional cost. I questioned how he could have me bring my vehicle in and look at the tires and then quote me the wrong price. He even went so far to write up a contract! I agreed to split the cost and he refused so I left and immediately felt my vehicle with less than 3, 000 miles on it shimmy. I had to get to the airport so I could not waste another 3 hours. I have tried numerous times to get some resolve speaking on more than one occasion with tom wojnar. Tom has offered to provide the tires at the cost originally agreed to and has, in his defense, offer me $100 for my costs and troubles. I find this insulting as I had to take my vehicle to another shop and get the tires balanced, I took four hours of vacation time that day to have the tires put on and the topper... I live in canada and my daughter was going to make a declaration so that there was not duty and taxes, approx $100, that had to be paid had the tires been installed on this date. Duty and taxes are 14 percent and I feel it is only right for sears to pick up this cost as well as the $55. For balancing and the $15. Reward I opened up a sears account to be eligible, not to mention the nine long distance phone calls. I feel insulted by the treatment received at sears and think the public should know how stupid the auto person serviceman was not to even see the tire size when the vehicle was brought in. Also, he said it was a good thing I told him I wanted to keep the original tires as he was going to dispose of them. The odometer reading on my contract states, 2539 miles... It makes me wonder what he would have done with the tires!

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Smarter than the average bear
, US
Oct 15, 2011 9:55 pm EDT
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I couldn't finish. All CAPS IS ANNOYING! Hope it worked out.

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11:23 pm EDT
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Sears rude associate

I have been a loyal customer of Sears for a number of years. During this time, I have bought many appliances spending upon thousands of dollars. I have made repair appointments and had purchases repaired with no problem in the past. This time is a different story. The associate, Clark, wanted to outright argue with me and try to make me understand that the problem was my fault. What I find funny about this is that it wasn't even 2 weeks ago the repair company came out and supposively fixed the proble in which I am still encountering. I will now think twice before buying any appliance from Sears again along with buying the master protection agreement. Thanks for such an incredible experience with the absolute superb customer service...NOT!

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Sears multiple unauthorized charges to paypal account

I placed an order totaling $219.37 from Sears.com on 10/07/2011 via PayPal. My bank account was charged that amount but some of the merchandise was cancelled for delivery by Sears. I should have been refunded the remaining balance. Instead Sears put in another transaction to my bank account for $83.83, the amount of the available merchandise. Then yet another transaction is pending for $28.98, also from Sears. They tried to charge another $106.00 to my account but PayPal finally had the sense to decline payment. I received a portion of my original order today. The slip shows $83.83 worth of merchandise. The rest of the order was cancelled by Sears. They claimed part of the order was declined due to "credit"; which makes no sense, there was only one order. As of today, my account has been charged $303.20 for $83.83 worth of merchandise. I have not gotten a satisfactory answer from Sears. They claim the total charge will be $83.83 and I will be refunded the original order amount of $219.37 yet there is still another charge pending against my checking account for $28.98. This new charge will be processed on Tuesday 10/11/2011 and will bring the total amount charged to my account to $332.18. Sears has accessed my checking account via PayPal for a total of three (3) occasions for a single purchase that was paid in full at the time of the order.

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mamasnothappy
Houston, US
Nov 17, 2012 8:22 am EST

After reading what you did to steal a mans tool design and reproducing it in China, I will never, ever enter your stores. I will tell all my family in the family pre Christmas letter, what you did. We are a family with large arms. We know a lot of people. After I told everyone in my computer schoolbook and all my relatives and they tell everyone, good luck. I was advocating your store instead of WalMart like the rest of my family and friends. But this is even worse.

Thieves! Deliberate, planned and executed. I wouldn't trust you to sell me manure which is obviously what you are all about. I know downsizing sucks and no one is rich as we once were but this is the most disgusting behavior and unforgiveable. Deliberate theft. How do you people sleep at night? You better find the people who did this and hand them their papers, charge them and jail them.
I'll be watching for more of the like from you.

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Sears washer

I bought a Sears Kenmore washer, and purchased the extended warranty. I have has to have Sears out on eight seperate occassions. On six of these service calls, the machine caused water damage to my basement. This resulted in huge repair costs for the basement. i have 6 children, one with a severe medical condition. I am sure everyone knows the danger of mold in a house. I have had the seal replaced three times and the motor replaced twice. The technicians never put the service cover on after they are done, leaving electrical wires exposed! what happens when you call Sears, NOTHING! They connect you to everyone that can't make a decision, then tell you that they wont replace the defective machine. A satisfactionj supervisor, Judt Swinning, told me, "iIt is not unreasonable for the machine to need service three times in a year." I asked her if it's unreasonable that the machine floods my basement and causes damage and she says, "that's not unreasonable." You must be kidding me! They tell you to contact Sedgwick for insurance purposes, but they don't pay for anything. They are pathetic to deal with! I have explained the damage that their machine has caused and they just try to pass the buck. They send incompetant technicians to fix it and then leave without finishing the job. I was a long time loyal Sears customer, but will never set foot in their store again!

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msm53
Haddonfield, US
Nov 13, 2012 8:27 am EST
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We bought a brand new washer in October of 2017. Lo and behold, it broke beyond repair in November 2017, days after the expiration of the warrenty. I searched the internet for information aout the machine and found that it has a falty electronic board which is unfixable. I called Sears Customer Service on 11/12/12 to get information about replacing the machine. The Rep I spoke with, Michael, was beyound unhelpful. Insolent and rude. He reported that even though it is a Kenmore machine, Sears cannot be expected to take responsibility for selling A FAULTY MACHINE!. I asked him to repeat this just to be sure I heard him correctly. I had, as he repeated this mind-numbing fact.
Today, 11/13/12, I called the Corporate Office and spoke woth Maureen. Initally, she was very compasionate--until we came down to my major appliance failing! She said that Sears cannot afford to have their faulty applicances fixed for nothing. I said that I can't afford to make a major purchase and have it fail a matter of days after the warrenty expirezs. We reached an impass. The only offer I received was a discount on repair. Seriously?
I am not only deeply distressed by my personal situation of being heartlessly ripped off by Sears, but by all the complaints I see across the Internet made by other Sears consumers.
Bottom line: I trusted Kenmore a a brand and was made a fool of. Not even Sears trusts Kenmore.
Be warned--STAY AWAY FROM SEARS!

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CATHERINE SPERLING
Topeka, US
Jun 16, 2011 1:13 am EDT
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My husband and myself went to sears on 5/26/11 and purchased a kenmore washer, was delivered on 6/11/11. That night we started to use it and it did not work. So we called sears that night and we were told that it was probably the control panel. We went back to sears the next day and yet again purchased another machine (Maytag) it was delivered on 6/11/11.
We again went to use it that night & guess what? It didn't work either. (Was the control panel again. So back to the store again to purchase another machine. It is to be delivered this saturday 6/18/11. We are very frustated with what has been sent out to us. It seems to us that if a washer is being delivered it should work, (Don't you think so?)

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Daniela Elliott
Abingdon, US
Jul 13, 2010 1:50 pm EDT

Dear Blue Ribbon,

I wanted to make you aware of the poor service on customer service. In December I purchased a Kenmore washer, in May it started making an awful noise like a freight train when it would spin. I called for service which they said it would take a week. I took the day off I happen to work for a neurologist so asking for unscheduled time off is difficult. They said the tech would be here from 8-12 at 1:00 I called them to say where are you, no one called me to say they were late, 40 minutes later the tech shows up. The tech said it was a bad barren this should not happen he has never seen anything like this in his 32 years with sears. He then said he would have to order parts, s another week goes by and I have to take an additional day off. They come 2 techs over 2 hrs and they did not order the pulley and screw therefore they had to place another order for parts and I had to take an additional day off. Also, going to the laundry place to do my laundry. I take another day off and one tech comes when there should have been two techs to complete the job it was obvious he had a problem since he was on the help line. I go to do laundry later that evening as he said it was fixed and the basket frame is bent not running smooth and makes a noise. Plus when you was anything in a gentle cycle it will not spin the clothes dry you have to hit the spin buttton. I called the solutions center once again and they said a supervisior had to come out and look at the washer. The supervisor came laughed because he could see the frame was bent immediately and said this should have been a two man job and shook his head at the bent frame. The solutions center said I had to call them when he got there which I did. It is so frustarating because you get a different person every time they have no clue about what you are talking about. One rep told me she had no supervisior when I asked to speak to one, everyone has a supervisior! I am still left hanging with no clue what they are going to do. I have asked numerous times for a replacement. The tech has made my washer worse with the bent frame. I have taken days off spent, paid for laudromat services and countless hours on the phone with the solution center to no avail. No one wants to take responsibility. I will never purchase another product from Sears and am telling everyone they should do the same. It is really sad as I have purhased every appliance there. One unhappy customer.

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Sears is crap
Solon, US
Sep 16, 2009 4:34 pm EDT

I phoned for repair on my washer. It took 5 days for them to come out and look at it. Was told I need big parts and they would arrive shortly. They came in Monday 9/14 they man came out today to install. They were the wrong parts. Now I have to wait again for parts to come in and for someone to come out to install. I also told them that I wanted a new pump because of all the mess that went into the one that is in there right now. There were 2 handfuls of what looked like gravel and anywhere from 1" to 6" of what looked like PVC pipe that had been shredded. I talked to 3 people the 3rd one hung up on me. Than I called Customer Relations and she assured me a tech would call me in 24 hours. That was last Thursday. Never got a call. Called Customer service on Saturday tried to talk with them and they were nasty. This is really very upsetting. This washer has been fixed at least 3 times since we got it. I have not done laundry in 2 and 1/2 weeks. I work full time and so does my husband so we have to take off to be there for these people to come in for this stuff. We work in an office and I AM RUNNING OUT OF CLEAN CLOTHES. What is really stupid is that Sears is paying $560 for parts AND for 2 men at 2 hours apiece AND delivery charges 2 times for the parts to come. Sears could have brought me a new washer for less than all of this costing AND I would be able to wash my clothes.

My work number is [protected]
My cell number is [protected]

I would like something done about this whole mess that Sears has left me in.

Thank you
Mary DiMaratino

ps I really hope that someone receives this and it does not go into a black hole someplace.

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Carnations
San Diego, US
Oct 23, 2010 10:46 pm EDT

There is a problem with Sears Customer Service, for most part you called to schedule appointment for the repair of the equipment you have a maintenance agreement, they give you a date and time with a window of time of four hours waiting time.
When you call to see where is the technician that suppose to be at your home and has not arrive or called you the Sears Customer Service Repair representative is unable to help you and only attempts to reschedule your appointment for another date and time. When you ask to speak to a supervisor quickly the Sears Customer Service Repair representative you that your speaking with identifies as an Account Manager in this case his name is Mark and tells you if he can help you with anything else. When you try to make Mark listen he tells you that there is no way he can communicate with the Technicians of way to find out if they going to service that the technician still within the window of time and again tells you if there is anything he can help you with. What part did Mark did not understood why can he is unable to provide a status on the technician or even attempts to do anything for the Customer.

Where is the customer service i this case, where is his caring and compassion for the customer and the product that is not working or for any reason cannot be service, why can Mark not go the extra mile and do something for his customer. I am very sadly to see that our companies in America are failing to really see there is a problem with the Customer Service, for once they are not friendly, they are rude, and uncaring, why even bother to have a customer service if this is the way you're going to treat your customers.

Mr. Bruce Johnson, President & CEO is time to wake up and see that your losing faith, trust and customers, one day you are not going to have the cozy job because you have not done nothing to improve or help your customers.

If you were not the President and you where just an average person with a product you purchase with sacrifice and but a maintenance agreement will you like to be treated this way.
Think about it, is this how you want people to know

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Streetlamps
, US
Oct 27, 2011 9:48 pm EDT

Purchased Kenmore Washer Model 4472 at Sears Online. The washer was picked up at the store, and it had a failed circuit on control panel that required an exchange and return. At exchange, the Sears store refunded me and then proceeded to credit then charge me again so that their store department gets commissioned. Now I have two charges on my credit card before I am even refunded. I let that slide. Then now I get a new washer, but it's missing parts. I call the National Center to have them send the parts to me, and they send me the wrong one. I call again and now they change their store and tell me the part cannot be ordered and I have to get another exchange. I was told by the National Center I can call the store and have them send a delivery truck to receive my washer for an exchange. I call the store and they hang up on me more then two times. I call again and finally get through to the department and the sales rep talks over me and doesn't even want to hear what I have to say. The sales rep was also having a conversation with another person and laughing about their weekend. The rep pretty much is telling me that they are not going to send a delivery truck over, even though I told them that's what the National Center told me to tell them, then hangs up on me.

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Rockandroll
Philadelphia, US
Nov 18, 2012 5:58 pm EST
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I have nothing to do with Sears. Big girls accept their life decisions and don't cry about them. Time to grow up.

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msm53
Haddonfield, US
Nov 13, 2012 5:57 pm EST
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Wow who knew that Sears employs people to ridicule those who complain. These two postings make a total of three ridiculous responses to my complaint. Watch out, potential Sears customers.

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SKOR
Toronto, CA
Nov 13, 2012 11:36 am EST
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Until a repairman inspects the machine, there is no way to know whether it is defective. A lot of consumers damage their appliances through misuse/neglect.
Even if the machine is in fact faculty, it is not reasonable to expect a company to send a new appliance based on one phone call.

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Rockandroll
Philadelphia, US
Nov 13, 2012 9:02 am EST
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The warranty period was up. You should of purchased an extended warranty. It's time just to grow up and live with your choices. I know for a fact that you were offered an extended warranty. Whining like a two year old doesn't change that fact.

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Sears oven control board melted

Ref to sears canada kenmore elite model no 970 6984 (Electrolux is maker) - oven elements have stopped working - did some research and found that the controller, electronic es585 part no [protected] is the problem - took a look at the board and noted that the wires connecting to the board have melted and part of the board is as well melted - sears advises since the warranty expired they are not responsible and that I could arrange for a tech to change the board. That this is a fire hazard and a danger to operate does not seem to concern sears. This is a top of the line model convection that cost 1500.00 and now will cost another 450.00 + to be put back into working order.. Have not spoken to electrolux yet - all appliances in our home purchased from sears - also just changed the pump on my washer for the 3rd time in 4 years - sears also took no responsibility - the quality of sears is no longer...

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Sears refund

We are owed a refund of $1, 220.77 for a returned appliance and canot get the refund check mailed to the correct address.
We have filed several complaints with Sears solutions and Sears online complaints as directed by the store.

They continue to refer us back to the store and say nothing can be done without a Sears Solutions Ticket from the store.

The store says they can do nothing and refer us back to Sears Solutions saying that they are just a depot and they don't handle refunds etc.

Sears have sent the original receipt and the first refund check to the delivery address of our rental apartment.
US mail has confirmed they returned as we do not live in this unit. We have tried many many times with Sears Solutions and the store to get the refund check sent to our home address.

Again each party says they cannot change the incorrect address and they have just this morning called to confirm, once again that a new check has gone to our tenant and not to us.

The US mail is aware but says they cannot deliver the check to the tenant as they are aware it is a wrong address.

We cannot break out of this red tape madhouse for what is a very simple solution. Correct the mailing address and mail us a check.

Can you please help?

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Dennis Holtman
Rochelle, US
Feb 15, 2010 12:46 pm EST

In December our washing machine went out. We have purchased all our appliances from Sears in the past.
Sears charges $75.00 for delivery but that is refunded with a $75.00 sears card. We want to buy American products and was told that whirpool was american made. Much to our surprize when we received the washing machine it has anID that says made in Mexico. Two weeks after we purchased the washer our dryer went out so we had to buy a dryer. We bought a dryer at Sears with a $75.00 delivery fee but again was told that it would be refunded with a $75.00 Sears card. Sears declined the secound delevery rebate because the dryer went to the same address as the washer. This is a crime, we have been scamed by Sears and will never never shop their again.

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kevin321
, US
Feb 15, 2010 4:58 pm EST

i purchased tool set online on 12/26/09 and waited 5 days.
no information on my order was available in those days.
so i called customer service and cancelled my order 0n 12/31/09.
today is 02/15/10.
they said still processing my cancellation.
i had to pay $120 to my cedit card to avoid further problem.
i have been sending e-mail to customer service 5 times.
responds are always "sorry, give us 5-7 days to solve this problem"

i strongly suggest that DO NOT SHOP @ SEARS ONLINE.

i like to know if it is worth any legal action aginst these type problem.
please anybody suggest.

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Valerie Stewart
Fairfield, US
Mar 22, 2010 7:04 pm EDT
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I put a 55 inch Samsung LCD televion on layaway on February 26 with a scheduled pick up date of March 25th. I made an initial payment of $700 and a second payment of $700. I was to pay the balance on the 25th of March and pick up my television. I received a telephone call on Saturday stating that the system kicked my tv out and cancelled the contract for some reason. The salesman, Jason Webber wanted to know if I had called and requested that it be cancelled. He said he would get it fixed and get back to me. I did not hear from him anymore so stopped by the store today, which is 2 days later. They told me that Jason quit to move to Arizona but the manager was aware of my account. The manager came out to tell me that the television was no longer available and that is why the layaway was cancelled. I said ok, then give me back my money and I would go purchase it from Best Buy. He said I would get a check in the mail in about 10 business days. I told him that it didn't take 10 days to pull the $1400 out of my account and that was unacceptable. He gave me the number to customer relations in which I spoke with the manager Kirstin in Texas [protected]. Kirstin said it is actually 6-8 weeks before I would receive my refund because they would have to send me a check. That is even worst. I asked who I could complain to further because I needed my refund immediately. She told me I could write to corporate in Iowa but there is nothing that anyone could do to help me because it is their policy. I need assistance with getting a refund for the money that I gave Sears in good faith to provide and product. Why should I suffer or have to wait because they could not provide the product that I requested.

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lynda allen
Stillwater, US
Oct 11, 2010 12:44 pm EDT
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they are not sure when they can refund my money back im not getting any ansewers.

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Sears Bad Service

I have a Kenmore water heater that runs out of hot water. I had a plumber out to look at it, and he found out that a part is bad. He was able to set a half hour window and be here within that window.

Since my water heater is still under warranty, he called Sears to get the part. Sears repeatedly tried to sell him the part, and then stated that if the part is to be replaced under warranty, a Sears technician must come out to look at the unit.

I had a service call scheduled for today, with the technician being here sometime between 8am and 5pm. I took the day off of work so I could be here for him. 5pm came and went, and I had heard nothing from Sears or seen this service technician. I called the customer service hotline, and was told my appointment was marked as needing to be rescheduled - could they not have called me to let me know? The customer service representative then told me there would be a $60 trip charge. The time I took off of work today would have paid for that.

I have an appointment set up with them tomorrow, but I am not hopeful they will show up then either.

This will definitely be the last Sears/Kenmore product I buy.

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Luis Guerrero
Weston, US
Jul 26, 2014 12:52 pm EDT
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We called Sears and placed an order for a water heater. On the web page it said that if you placed your order before noon, they will come and install it on the same day (big lie), after you place the order customer service gives you the total price. So far, everything went well. On the day of the installation, charges that we were not aware of appeared. Because we live on a second floor (literally 15 stairs), there is charge of 125 dollars extra, then 90 more, that Sears never mentioned. They said we needed an elevator. It's insane that a company like Sears misinformed us in such a large way. We cancelled the order because it became too frustrating. Picture this: the water heater only costs $239 and we ended up with a bill of over $1, 200. That's six times the amount of the water heater. We spent four hours on the phone and we didn't solve a thing. We still have yet to find a water heater. The one thing they did quickly was charge us the first $870, but it's going take ten days to get them back. We've been Sears customers for over fifteen years and this is terrible. If I had to give them a review, I would give them a 2/10.

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Sears lg fridge

I bought an LG Fridge, stove, washer & dryer from Sears in September of 2010. The Fridge is a French Door Model. The doors on that fridge have always been very hard to close and if you don't slam them hard enough they stay open, the fridge heats up and you have to unplug it and wait for 1/2 an hour and plug it in again to start it. Now one of the doors is hard to open a well.
I had that fridge about a week and went back to the North Edmonton Sears Skyview Home Store and told them I wasn't happy and would like an exchange. The salesman I spoke to told me it would cost me too much to return it and that I should advertise it on Kijiji. I kept the fridge and have had the Sears repairman out seven times to look at it. I have spoken to Sears service department and NO one will exchange this fridge for me. Now a year has passed and a part fell off the door, they did replace the part but the doors still don't close properly and makes a grating sound when closing. Once again I asked to send this fridge back - I am more than willing to pay for the use I got out of it. No one will do one damn thing. The service man even wrote on the repair order "inspected unit, unable to determine and remove noise" "door has a closure on top and on the bottom which require force to close every time". The last rude little repairman that Sears sent out smeared vaseline all over the gaskets in the fridge to stop the noise (it didn't work) but I now have a fridge with dirty greasy vaseline on the gaskets and I'm sure that any germs that can, will stick to that vaseline. I tried calling LG Canada and was told that Sears "takes ownership of any problems with their appliances when they sell LG appliances and to deal with Sears". On one of the work orders I got it looks like they value the cost of having a repairman out at $89. (I have my warranty so I am now having a repairman out to clean the vaseline off the inside of my fridge.) Lets see $89. times 8 visits, That's $712 so far and there is still warranty on that fridge until September of 2013. I only paid $1399 less a $200 instant rebate for a balance of $1199 for that fridge. Seems they would have done much better to exchange it, but who am I to contradict their corporate wisdom. I will never buy from Sears again but in the meantime . . . .

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Sears failed deliveries

Can't Make this up. Here is a recent letter to Sears. By the way I was telling Sears.com folks just today that my job is to select and purchase and there job is to coordinate, deliever and install. Instead they have exposed me to their inner workings which any well oiled online store would shutter at. Through all this I have remained calm and polite (Never Screaming) but Seriously I though my job was to pay and wait for my product...The letter goes like this

Dear XXXX (or whomever receives this e-mail first),

My husband and I purchased a refrigerator, washer and dryer last month from Sears. It was a true fiasco just receiving the washer and the refrigerator (which we now possess) but the story of the dryer is incredible. I wouldn't believe it if it didn't happen to me first-hand.

We have had somewhere in the vicinity of 5 "attempts" at delivering our appliances. Each time the attempt was made, the dryer was nowhere to be found. We know, for a fact, that the dryer has been sitting in a Sears warehouse since the 24th of August and here it is, the 19th of September and we still have not seen it. There was a delivery last week, a delivery on Sunday the 18th (yesterday) and a scheduled delivery that never occurred for this morning from between 7 and 9 a.m. They were a no-show. If I hadn't already received the washer that matches the dryer, I would cancel the order and NEVER order another thing from Sears! Really, is this the way your company wants to do business? Nobody wants to take responsibility for what we've been through, but more importantly, nobody seems to want to make it right in any way. My husband and I have logged somewhere in the vicinity of 15 hours on the phone with "customer service" -- being passed around from one extension to another only to be given a date and time that never materializes our dryer. We have also both taken time off work to be home for a delivery that doesn't happen.

My question is simple: can you help?

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.