Sears
reviews and complaints

On or about 21st.of January we had service appointment that was made.In home repair for a dryer that would not start! Of course the appointment window was between 1-5 pm.Well the serviceman came in the latter part of the pm, as to me it was packing up time to go home.Well after he was there, it couldn't have been twenty minutes before I heard the dryer on.So I approach him and that it was pretty quick!He proceeded to try and sell me parts that I didn't need and said it was procedure.To get to my pointing knew about the 89 dollars to come out.He charge me over 200 for replacing a fuse and said another fifty to clean vacuum the dryer.Which it was not warrented.I had not only vacuum behind the unit but also attach back a broken piece attachment. He left after ripping off a scam!If that the type repairmen your hiring, your the last company I will recommend!

We purchase an over the range microwave oven and it was installed by Sears on April 11, 2015, we also purchased 5 years MPA and was told that Sears would cover any repairs or replacement we required until April 11, 2020.
On January 9, 2018, as I was preparing oatmeal with toasted walnuts, as I had done hundreds of times before, there was electrical sparks and heavy black smoke coming out of the center. I center had melted and the smell was like an electrical fire. I called Sears and they sent a repair man the next.
The repairman told me that he could not repair the oven and that it was not covered by the protection agreement because I had not used it properly. He, personally, did not agree with this, but it was not his decision. I called Sears National Customer Relations.
Sears Rep. said they would schedule another repairman within 24 - 48 hours. After 48 hours, I called them back and found out that no one was scheduled was, nor any report filed.
Then, as luck would have it, a salesperson called to try to sale me another Sears warrant, and I told her about my Sear's failure to honor their agreement. She looked up my complaint. She told me that Sears did not cover any failure that resulted in a fire, and that it was my fault because I should have read the agreement when I bought it. Like, if I had read it, I would have known that when it failed it would be because it caught on fire.
I will never, ever, ever, purchase anything from Sears again. I heard that Sears is close to going under - now I know why.

I am so angry right now I can't type and have had to restart this complaint twice.
I have used Sears products for years, in fact we used to call our utility room the Kenmore Room.
I will NEVER buy another Sears product again. This washer is a few years old, five at most, and the bleach dispenser is totally rusted out. I first noticed when I began to see rust spots on my laundry.
I have not used the bleach dispenser since I saw the first spots, and add bleach the old way: fill. Washer with water, pause, add bleach to load, continue.
It is still rusting, even without use.
Did anyone tell the manufacturer that washing machines use water? Why didn't they use stainless like they used on the drum?
Sears says they don't fix rust problems. What kind of store fails to stand by their product?
This is not a cheap machine and I don't really budget for a new washer every few years. I will ultimately have to buy another, but it won't be a Kenmore. Nor will my dryer, my refrigerator, freezer, nothing! I will never give Sears one more dime!

I purchase a grill (lay away) on 11/05/17. my final payment was on 12/30/17. according to the associate at the store the grill will be there the following week. I whent to pick it up at the pick up department the following week and its not there and is not showing on the system neither. I waited another week, I whent today 1/13/18 to check on the status of my grill and is still not at the pick up center. This time the associate try calling the assistant manager to come and talk to me, but she or he never came out. The associate comes back and gives me a number to call to track down my item?. he provided me with this number [protected]. The representative couldn't help me neither. I also chat with a guy name Rhys online and he wasn't able to help me neither, he provided me with a number again, so here again I call and nothing they couldn't help me. it has become so inconvenience. any help would be appreciated.

thanks
juan perez

Ice maker not working again. 4th time in less than 2 years old.
Repair services were out three times in first year. Fix lasted 12 months. Repair quote is $350 to replace icemaker, since a sensor went out and it is connected to whole unit. This issue was considered a design flaw then band-aided temporarily. What now. Paid for counter-depth French door, freezer on bottom, stainless steel frig for our new kitchen with a new stove, washer and dryer, all Kenmore. Kenmore, are you willing to stand behind your product and services? Just want us to purchase a new product? After spending about $5000 for Kenmore products, it is reasonable to expect more than two years from this type of an appliance at these costs. Let me know if you can correct this situation.

I bought a Kenmore vacuum cleaner from Sears Canada at Oakville Place store ( Closed now ) about 2, 5 months ago.It is partially broken after 1 month of purchase, for one month I'm trying to get it repaired but no support or response from Sears. Kenmore is just a brand name and supported by Sears only as I understand. I called different numbers, no solutions.. some of them saying they are not dealing with small items, some of transferring to others...wrote down their web side as a customer request..I just want it to be repaired under the warranty because I only used it only 1 month, is it too difficult ?

Hello fellow consumers,
I ordered this part from a refrigerator that has had nothing but problems from day one! It is only 2 yrs. Old, and now no part! It said in stock, I ordered it with a "live" person at sears parts dept. On 1-3-18. I paid for expedited shipping! She said, (and on my order receipt), delivery would be 1-5-18! No part! I called someone in parts said they were waiting on frigidaire? Not acceptable! The sears repairman had the part. He wanted $300 to put it in! Would not sell us the part! This is an outrage! No refrigerator for over three weeks now! I want a full refund! This kenmore #60412 refrigerator is a lemon! I will also be letting it be known on social media, and the bbb.
Susan hahn

8/30/17-bought fridge, 11/21/17-compressor died, 12/7/17-tech showed up, compressor not here, 12/27/17-new compressor installed, 12/29/17-fridge temp 50F, Freezer temp-30F, 1/3/17-tech came, fridge evaporator needs replaced. Both manager & tech said we should be given a new fridge. Of course that didn't happen. Tech won't be back until 1/19/17 to install new fridge evaporator. We've not had use of this fridge for 46 days now. Umm...this might be part of the reason why Sears is closing so many stores. Consumer lack of confidence in their appliances.

It's the coldest week on record and we have been without heat for nearly 2 weeks! Heat pump maintenance done in October and tech said a part was failing but Sears won't cover it until total malfunction. That happened on 12/27 Sears doesn't send anyone until 12/30. He gets it working but it dies 6 hours later. We call again and no o e comes until 1/3/18! That get says the compressor failed and they have to order a new one. That's the last we heard! It is 10 degrees outside. I called today and they say they have no idea when it will come in. I called around town and found 5 of them, one less than a mile from the house. Never get anything from Sears and get heat pumps from a local company that values customers! I worked at Sears in the early 1990s and the company respected & valued customers. Staff was instructed to bend over backwards to satisfy the customer. In recent years they have been going g under and the reason why is clear.

My name is Warner Howard. My number is [protected]. I took my car in to get a slow leak repaired in my rear driver side tire. I was told I would be called upon completion of service. Instead, I returned to the shop to find that it was closed with my tire unrepaired and my keys still in the shop without anyone calling me. An associate in another department contacted Ernest (the man at the auto department's front desk) for an explanation. Ernest said that he called me and left a voicemail. There was never a call or voicemail. To top it all off, I was told to purchase a gift card to cover the cost of labor. I was never contacted, lied to, and charged for labor that didn't result in a fixed or new tire.

Sears repair services suck.
We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors.

We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back - the tech called about noon and said he had to reschedule because a job he was on ran way over. Ok - we get that. All sorts of things take longer - dr's appointments, car repairs, electronics repairs, etc we get that.

Sssooooo we called ahs last thursday because the dryer broke. Again asears product. Sears appliance repair called friday and scheduled an appointment for today 8-5. We had a couple automated calls over the weekend including one yesterday afternoon at 3:35 that we had an appointment today 8-5.

At about 1240 today, sherry answered feb's phone and they are rescheduling to friday.

So, I spent 45 minutes on hold to speak to a rep. Then she can't find my phone number in the system - I said she was full of [censor] they called several times over the weekend. We gave them feb's number as well because I was working and it was under that. Both numbers got the automated calls.

Anyhow, after another 10 minutes on hold - she came back and said they rescheduled because they didn't have a truck in the area.

Totally unsat sears.

I will never buy another sears appliance, especially with them cutting stores.

I called Sears to set up an appointment to check our washing machine and the tech came to check the problem. On Dec. 5th, he ordered some parts and we had to wait until the parts before making an appointment to do the repair. the followup appointment was scheduled for Dec. 15th. We waited and did not hear from the tech as to when he would arrive. I called Sears Service around four pm to find out why he didn't show up. I was told that the original tech called in sick and therefore we had to reschedule. I asked why someone didn't call to let us know that he would not make it. It was very irritating the way the person I was speaking to because he really could care less and didn't even say he was sorry about it and had a poor attitude. I rescheduled the service call to Dec. 21st. The tech came and said another part should have been ordered and the job required two people to do the repair. He spoke to his supervisor and ordered the part and left. I had to reschedule another appointment for Dec. 29th. The tech who came on the 21st around 3 pm and said he wouldn't be coming because he didn't have another tech to help him. I had to reschedule again, this time for Jan. 5th. Since when did Sears stop caring about it's customers. In the past the techs always arrived on schedule and always let you know how soon he would arrive. Repairs were always taken care of and I didn't have to keep rescheduling. We have been with Sears since 1966 and this is the worst they have ever been. I can't even speak to someone who is in charge.

I have a master service agreement. it covers my panasonic t. v. for in store repairs. I loaded the t. v. into my van when it quit working and took it to the sears store at lakeside mall in sterling heights michigan where I was told to take it home and call for service. I told them that my contract says in store repairs not in home. they refused to take it and they never looked at it. I took it back home unloaded it and took it back in the house and called the 1-800-4my-home for the repair. they told me to take it to the store and drop it off for the repair as my contract states. I told them I had tried that but they refused to take it and I should call for in home repairs. they also told me that if I wanted for the service man to service it at my home it would be an additional charge of $50.00. I put the 200 pound + t. v. back into my van and returned to the store to drop it off for service. the store refused to take the t. v. for repairs telling me to take it home and call for a repair person to come to my home for repairs. after an hour of arguing they finally looked at my contract and the t. v. and decided to take it in for the repairs. this all happened on 12/31/2017

I have been trying to have an issue resolved since 12/16/17 through Sears and not only has Sears refused to attempt to understand the issue and attempt to resolve it appropriately, I have been harassed and lied to by Sears chat personnel, Sears telephone personnel and through the email continually since 12/22/17 and especially throughout the holiday and still the matter remains unresolved and Sears refuses to even attempt to 1.) understand what the issue is but 2.) not even attempt to resolve the issue. See Case No. 5456507

I want to file a claim for moneys already paid to Sears and for the total cost of the repair still not yet fixed. Compensation should also be made for the harassment, stress and the additional money it is costing me in order to address this issue.

My son in law received two shirts for Christmas that were purchased on Oct 29, 2017, however he did not receive them until Dec 25, 2017, the shirts were not the correct size. I went to the store today with the original receipt & explained that these were given for a Christmas gift just to be told that it was over your 30 day return policy and that your extended return policy started on November 1st, you are talking about 2 days. The shirts don't fit and you all will not exchange the shirts for a larger size and nor will you refund the money, so from what I can see as a consumer you all are a thief. If I had not had my receipt I may could understand better why it could not have been done but for someone to tell me when I asked what I was suppose to do with the shirts because they are too small I was told that I could give them to Goodwill. Just one problem with that and that is not supporting Goodwill this gift was for my family member. I would you like it if someone told you that if you were in my shoes. Sometimes rules should be bent and this was one of them considering how much business I have done with your company and now I fully understand why Sears and Kmart are in the financial trouble that they are in. I will never shop or patronize your stores again and I will strongly encourage anybody that I know not to deal with you all by what was done to me. Whatever happened to customer satisfaction OH let me guess it went in the greedy thieving pockets of Sears Corporate Officers so they can further sit back eating they steaks and taking their cruises. Your so called acting manger by the name of Susan and the sales clerk Mica at the Danville Sears Store 01025 at 325 Piedmont Dr. Danville should make you proud, while Mica that was at the Jewelry counter was making a very sarcastic remark and look on her face. If you all do to all of your customers as I was done today then you deserve to loose your customers and in the end the store will close and that should make you really proud. I am out of the product and the money thus making Sears nothing more than an everyday common thief.

The oven control seems to have no relationship to the actual oven temperature. I had a Sears technician come in to calibrate it soon after I bought it but he said it was fine. After a number of baking failures, on Oct. 23, 2017, I paid a Sears technician $94 to check the temperatures. He again said it was fine even though when it was set to 350, the ready buzzer went off at a much lower temperature. He said I should just wait 5 minutes past the buzzer. This does not work either. The problem seems to be that the oven just doesn't reach the temp that it is set to. I have been trying to compensate by setting the temperature higher, then watching things closely, turning the oven down when it gets too hot. This is all guesswork and not at all what I expect from any oven. And by the way, I am 79 years old have been baking successfully since I was 10 years old. Carol Crouse
([protected]@gmail.com)

On 3/12/16 our BMW Suv was serviced at Sears Auto for a break repair job. Needless to say while driving vehicle weeks later the brake system failed, causing damage both exterior and interior as it crashed in order to stop in parking lot wedged between garbage disposal barricade. Company has compensated for all exterior damage to be repaired, however vehicle has had electrical issues from warning lights coming on, to failure of emissions tests and not starting properly at all. I was informed by agent that Any further issues with vehicle would be taken care of at companies expense. I reported the above mentioned and was instructed to have it towed to be inspected back on June 29th 2017 at my expense of 533.35. This inspector not met me in person and the diagnostic test due to be performed was denied by Sedgwick. So only a visual inspection took place verses complete check up. On 7-8-17 we had to tow the vehicle back to cedar rapids again at our expense 533.35 Bot tow receipts have been faxed and one was left inside vehicle upon inspection. A letter was sent stating there was no proof of Towing so I was never compensated. At present our vehicle has been sitting for almost 2 months due to not starting properly and losing power while driving, either battery, alternator some electrical issue. I am in the Military stationed in Korea E-8 status Capt. our vehicle had no known issues prior to incident and we are second owner. It obvious when vehicle crashed that internal damage was done not just exterior. I want and demand that our vehicle be returned back to its original working condition prior to incident before further legal actions take place. I trusted in both your company and Sears to handle this situation without involving my attorneys a Life could've been loss due to this if not others affected. While in the states I was assigned to duty via wounded warriors event, yet had to leave my post in order to have vehicle towed a second time from dealer due to your company not covering a mere diagnostic test which cost 175.00 and would be specific about anything wrong internal via air bag lights indicator etc. etc. This needs to be addressed and handled by a supervisor immediately.

I just wanted to say that 2 days before Christmas the sears store in Tyler TX can't have sales people on the floor in clothing dept but have people standing around in appliance dept is really stupid. I asked the person behind for some help on the floor and she said that they had no one to help, only cashiers and no one was on the floor? I will try to NEVER SHOP AT SEARS AGAIN. Then I walked to Pennys and found what I wanted with help on the floor

I bought a Kenmore Elite in September 2015 because it was top ranked by Consumer Reports. Electronics went bad and had to be replaced in August 2017. Now, December 2017 the electronics are bad again - "Service code F2E2." Kenmore service's "Niki" says 90 day warranty expired, she is the highest supervisor I can speak with, and best she can do is 20 percent discount on service. Wow, what a scam - do not buy. I refuse to repair the electronics again just to have it last another short while after the 90 day warranty. Sham on Sears/Kenmore for not standing behind their product and having some business ethics to do the right thing. No wonder they are repeatedly on the verge of going out of business.