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Sears review: terrible company! 187

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12:00 am EST
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Purchased Kenmore Elite Oasis Washer in April 2007. It is now Jan 08 and I cannot get the washer to work. I purchased Service Contract for washer at Sears and have called in that it is not working. Sears cannot get a service repair person to my home for at least a week. No one seems to want to help with this repair even though we purchased the contract.

Received Alywin Lewis's at Sear's mail address but did not receive an e-mail address. His mail address is: 333 Beverly Road, Hoffman Estate, IL 60179.

May 19, 2011 6:38 pm EDT
Sears customer support contacts
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3333 Beverly Road, Hoffman Estates, IL, 60179, US

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To JPSMITH,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your washer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with you regarding your washer and make sure everything that can be done is being done on your behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JPSMITH) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Nov 02, 2011 5:17 pm EDT
Sears customer support contacts
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3333 Beverly Road, Hoffman Estates, IL, 60179, US

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To R and J,

I'm sorry to hear about the issues that you are having with your washer. I can certainly understand your concern with a pricy repair bill and your desire to have a less complicated machine. We do value your business with Sears and would appreciate the opportunity to discuss your concerns and to ensure you faith in our products. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the washer is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (R and J) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Mar 19, 2012 9:39 am EDT
Sears customer support contacts
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3333 Beverly Road, Hoffman Estates, IL, 60179, US

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Dear Roninson,

We have just come across your post and we would like to apologize for the multiple repairs you have encountered with your Kenmore Elite Oasis. We understand your time is valuable and having to continually put aside time for repairs can be frustrating. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to contact you and look into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your Kenmore Elite Oasis was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Roninson for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Sep 05, 2012 3:14 pm EDT
Sears customer support contacts
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3333 Beverly Road, Hoffman Estates, IL, 60179, US

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To: disappointed/washer,
We are sorry to hear about the problems you have experienced with your washer. It is our goal at Sears to provide our customers with the highest quality of service, customer service and products that exceed your expectations. This is clearly not the case for you and we would appreciate the opportunity to assist you. My name is Dianne and I work for the Sears Cares Escalations Team and we want you to know we are here for assistance. At your convenience, please contact my office at Smadvisor@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, please include the screen name (disappointed/washer) that was used to post here in your email so we can reference to your issue.
Thank you,
Dianne D..
Social Media Moderator
Sears Social Media Support
Sep 28, 2012 4:14 pm EDT
Sears customer support contacts
Address

3333 Beverly Road, Hoffman Estates, IL, 60179, US

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James_09

My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with the repair on your Kenmore Oasis and it is a re-occurring issue. Per our records, I do see that we have received your contact information via email. We have forwarded this information to our Case Management Team and will be in touch with you soon.

Thank you,

Liz R.
Social Media Support Team
Sep 28, 2012 5:27 pm EDT
Sears customer support contacts
Address

3333 Beverly Road, Hoffman Estates, IL, 60179, US

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Dear James_09,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issue which means that we handle issues start to finish with one dedicated case manager. We are very sorry that you are having continuing problems with your Kenmore Oasis washer. We understand your frustration with not wanting to repair a washer that will continue to possibly have problems. I know that I would also be concerned with googling this machine and seeing so many remarks similar to mine. We would like to offer our assistance to help you resolve this situation. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (James_09) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Feb 11, 2013 12:17 pm EST
Sears customer support contacts
Address

3333 Beverly Road, Hoffman Estates, IL, 60179, US

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carlitosway, I saw your post here and I want to apologize for the problems you’ve had with your washer for the last 6 months. We can understand how frustrating it is when something you purchased does not perform as expected. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and it appears we have not met that goal here. Please send the following information – contact #, screen name (carlitosway ), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Mar 05, 2013 5:48 pm EST
Sears customer support contacts
Address

3333 Beverly Road, Hoffman Estates, IL, 60179, US

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Dear carlitosway,

Thank you for your update. We appreciate your kind words and we are happy to know your experience with us went well. I will forward your information to your case manager and we thank you again for working with us.

Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
Mar 07, 2013 1:42 pm EST
Sears customer support contacts
Address

3333 Beverly Road, Hoffman Estates, IL, 60179, US

Website
File a complaint Write a review
View all Sears contacts
21...SADD, we do apologize for the ongoing issues with your washer. We can understand your disappointment with your washing machine’s performance and would love to help you! With your permission, we would like to connect you with a case manager to investigate and personally work with you to resolve your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which the items were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (21...SADD) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,

Christine R.
Social Media Moderator
Sears Social Media Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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187 comments
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wanted clean clothes
Rochester, US
Feb 07, 2011 9:36 pm EST

I have had nothing but DISAPPOINTMENT with the Kenmore Elite Oasis washer and the dryer. Do not buy these machines. We've had service here who can't do anything to correct the problems. It's "just the way the machines are made."
1) Clothes, especially sheets, come out so tangled, I spend several minutes trying to get them out of the machine and untangled
2) I can't wash anything on the warm cycle. Water comes out either hot or cold, so in order to get warm water, I have to run back to the machine as its filling and change the temp setting to hot.
3) The washer is very hard on clothes. I've experienced ruined clothing and towels.
4) the dryer wads everything into a ball. My clothes come out so wrinkled and/or still wet in the middle of the ball.
Energy efficiency is a joke. I end up re-washing and re-drying loads of clothes.
In 30+ years of doing laundry, I've never had such laundry problems. If I hadn't paid way too much for these machines, I'd drop them out on my curb for the garbage collector. I couldn't in good conscience re-sell them to anyone by listing in the want ads.

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cnc002
Acworth, US
Jan 20, 2011 11:34 pm EST

Joe:

I am an electronics/electrical engineer and software programmer who minored in mechanical engineering, at Georgia Tech. I am 64 yo and just retired from designing, installing, repairing, servicing, etc., computer numerical controlled industrial machinery. I tell you this so you will know my qualifications for the comments I make here.

My wife and I purchased a Kenmore Elite Oasis HE washer and the matching dryer. First, it DOES wrinkle and tear clothes NO MATTER WHAT YOU DO. Second, the electronics on the machine is basically garbage and most of the problems have nothing to do with "computer crashes" but with sub standard wiring and components. Third, no matter WHAT the problem is, Sears simply does not service the machines properly, either because they don't know how or because they don't care. The machines are made by LG, in South Korea and have been for several years. These machines are just not dependable and it has nothing to do with what the owner knows or doesn't know about the machine. The very first thing I did when we got our washer was read the owner's manual, it made NO difference in how the machine performed, based upon the comments I have seen on here, because we continuously have similar problems. I have ordered a new motor control module because we constantly get an F51 code which indicates a problem with the motor positioning. When I was diagnosing the problem I realized how cheap and poorly made the wiring harness was as well as the module itself. I have been told by more than one service person that I might want to keep an extra module on hand because that is one of the most common problems. At around $80.00 each plus shipping, that is not something one wants to hear about a machine that cost well over $1200.00. No matter what you think, these machines are lemons and LG and Sears should be recalling every single one and replacing them with a decent machine. By the way, the ONE thing we have not had happen is anything getting stuck in the pump, I really don't see how that can happen in normal use even without putting bras, etc. into a mesh bag so there must be something wrong with the machines that are doing this. There is nothing misunderstood about these machines except that they are supposed to be top of the line washers when, in fact, they are pretty much bottom of the line. In the past, we have gotten over 20 years out of a Kenmore washer and they were made by Whirlpool, the old Whirlpool. You knew they would work and they did. These new generation machines just aren't any good. Either they are being sold well before the technology has actually been perfected or they are simply being manufactured on the cheap, I go with the latter analysis.

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susana.samorano
San Leandro, US
Jan 17, 2011 11:36 pm EST

I have the same problem with Sear Kenmore Oasis Elite. I t just stopped working. I heard they had a recall on these machine, I think they shold have replaced everyone who had purchased one of these machines free of charged after all ( a recall) no instead there letting people still buy these machine like nothing is wrong! Time to gather and sue SEARS BIG TIME! I spent all of money on my machine! I shouldn't have to go through this kind of bad business after all without us the consumer they wouldn't a business at all!.

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K Nak
Stockton, US
Jan 16, 2011 3:49 am EST

The Kenmore Elite Washing machine I purchased in '06 ran fine until about 8 mos. ago when it started to take longer to drain and just sounded like it was draining continuously and the pump got louder and louder. When I checked the drain hose nothing was draining, so I thought the pump was bad. But also at the same time I kept getting the 'LD' code and it also seemed to be stuck in a cycle at 23 min and/or 7 min., sometimes it jumps from 19 min to 16 min, also at times on the spin final it ends 2 or 3 minutes early, sometimes I get black marks on my clothing, or soap lines that never rinsed out, not to mention the bad odor sometimes that smells like mildew. Sometimes while wearing the clothes just after washing, it gave off this smell that wreaks, as if it was never washed. Kind of embarrassing because that is the same smell you get from the laundry mat if you happen to pick a washer that is bad or going bad and not draining the water properly leaving some of the dirty water in washer to cycle again. I ended up changing the water pump and the circuit board. It ran good after for about a month and started doing the same thing all over again. It really sucks having to have paid all this money and to read all the bad treatment all of Sear's customers have received. I was just browsing to see if anyone might know what the problem is until I ran across this section. I never received any notification of a class action, or any recall. This is unsat and needs to be brought to someone's attention that cares. I don't know who to call or contact. But I guess I have to start somewhere. We should not have to put up with this crap. Look what happened to Toyota, they took a beating now they are building a plant that specializes in safety for their vehicles, that is taking responsibilty, but only at the cost of their customers after pushing the issue. By the way their kitchen refurbishing program is also too expensive and unprofessional take my word for it I went through their program and the contractor's are below professional and the salesman will not deal with you even after they say contact me if you have any questions or problems. What a crock.

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Josie JW
Williams, US
Jan 13, 2011 10:26 pm EST

We purchased an Oasis in late 2006, it quit giving us the F51 error, the serviceman replaced the time for abill of approx $400.00, with the first load of clothes the machine squalled like a belt was slipping, then it made a noise like wheels rolling on a wooden floor, the main spin sounds like a roller coater running on a track and the noise almost runs us out of the house now trying to get Sears to return to redo whithout chargeing again is almost impossible. The dryer also has a timer issue where it says 25 minutes left but it may run for 45 or not shut off at all. It has to be watched, think Sears appliances should be avoided in the future.

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Albert Bernshine
Winnipeg, CA
Dec 26, 2010 10:12 pm EST

We purchased the Oasis in Sept 13, 2007 we are having the same problems, the clothes ane not clean and are even dry in some spots. I too have to use the additional rinse cycle and the prewash just to get the clothes somewhat wet. We will be buying another machine, it won't be a Kenmore and we won't buy it at Sears because the service is terrible.

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Prosperity 2011
Louisville, US
Dec 20, 2010 11:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

This machine is eligible to be repaired via a recall. Check posts above. We called in, got the recall part ordered and sent to us FREE OF CHARGE, they set up the Sears repair person FREE OF CHARGE and the water transducer part was installed. It is now a few months later and the machine is working well again. btw, our machines are 4 years old, we did pay for the warranty and the machine broke down after the warranty expired. Still the parts is covered under the recall.

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warrenk82
Waipahu, US
Dec 20, 2010 9:22 am EST

piece of junk oasis F1 code, stop, start, runs, F1 code, stop, start, runs, F1 code, stop, start, runs, F1 code, stop, start, runs, then when it gets to rinse cycle, F1 code, stop, start, runs... I want to sue sears for such a worthless expensive time wasting machine. I think I know more about fixing this piece of junk than all their trained personnel put together, and I dont know anything about it at all! pure rubbish sign me up for the class action lawsuit, they deserve to lose every cent they profited from selling this loser.

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warrenk82
Waipahu, US
Dec 20, 2010 9:12 am EST

my oasis sucks! we have laundry for 7 adults and 1 child and the F1 code is punishing our life! Spent over $3500 on the w/d set in 07 and worked fine for 1 year 11 months and 28 days. they must have some kind of genius who figures out how to make the machine break right after the warranty ends! after starting it, the thing stops running, beeps and pops up a F1 code. then I have to press stop, start, and wait for 10 seconds till it stops running, beeps, and pops up the F1 code. I press stop, start, and wait another 10 seconds, till it stops running again. beep. F1. 10 seconds. stops again. beep F1. 10 seconds. most of the time, it will continue running til it hits the rinse cycle. then its stop, beep, F1 all over again!
What a PIECE OF JUNK! The salesperson sure made it sound like the greatest invention on the planet. After reading all the negative blogs, I decided not to even waste my time calling their repair man because it sounds like they don't have a clue how to fix it. I could probably fix it better myself if I took it apart. I probably will run it till it just dies, then I will give it an autopsy and do their job for them cause they are all a bunch of losers at Sears. I would gladly join a lawsuit against them because this expensive complicated piece of crap is nothing compared to the lack of knowledge and integrity of such a well known brand name that seems to enjoy tormenting their customers with runaround and irresponsible business practices, designed to keep their pockets lined with the hard earned cash of honest, hard working Americans! Sears Sucks!

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Judy in San Antonio Texas
San Antonio, US
Nov 12, 2010 6:33 pm EST

We purchased this washer thinking it was a step up from all other washers. In our 52 years of marriage I have never seen a washer where at the end of a cycle the clothes are twisted and twisted as if being rung out. When the twisted clothes are shaken out to put into the dryer the shaking out does not work. They are a wrinkled mess. I have never been disappointed in a Sears product but this washer has to go. A pair of my long pants were so twisted that the dryer could not even get the wrinkles out. I recommend that Sears takes this washer and discontinues making it. I can also say, I have never written a complaint about anything we have purchased at Sears. Use to be the best place to buy appliances but, this washer is crap. Judy

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Prosperity 2011
Louisville, US
Oct 25, 2010 7:49 pm EDT
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October 25, 2010~Prosperity 2011

Aiyeeee! We are a large extended family who have been loyal Sears customers for 4 generations. I'm talking over 40 people. Excitedly we purchased the Calypso washer and dryer in 2001 and then spent hundreds of dollars for repairs twice to the washer (washer leaked all over and ruined kitchen floor) and once to the dryer all within the first 18 months of use. We are a two person household so light use. We were never compensated for these machines.

We tried Sears one more time in November 2006 with the Kenmore Elite Oasis HE washer and dryer $799 each, paid for a 3 year warranty (which expired Nov 2009 of course) and they were delivered November 14, 2006.

Off and on we have had issues with UL. Current issue is the F1 code which comes on at beginning of each cycle and then again at start of rinse cycle. We just called recall line [protected] (they are call center who take calls, arrange for parts to be shipped and set tech appt). Technician # is [protected]. IF you speak to tech center ASK for a technician who is familiar with the KENMORE ELITE OASIS HE - NOT ALL TECHS KNOW HOW TO SERVICE THIS MACHINE!

Our machine is covered under a recall of the control board (water level transducer) which is now an upgraded version to THE manufacturer placed control board. FREE UPGRADE parts and labor they tell me. UPS ships out the part then a service tech is to arrive to do the repair AT NO CHARGE AT ALL. I'll write again with outcome.

Control board supposedly enhances the way it spins. RECALL is on Serial # CT 01 through CT49 to best of my knowledge. I'll keep you posted. btw, I owned a Maytag for 15 years, 8 people doing laundry weekly and had only 1 service call. Whirlpool (who is the manufacturer of this Oasis HE machine) now owns Maytag I believe. People should be aware that just because a brand says "Kenmore", "Kenmore Elite" etc it is JUST a KNOWN BRAND NAME. The manufacturer on each machine may be different so check it out thoroughly.

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Asean
Ladson, US
Oct 18, 2010 8:02 pm EDT

The Kenmore Oasis washer is a piece of crap...I've had the computer replaced, and now the tub squeaks when it runs. It also throws water on the floor and doesn't drain the water all the way; it leaves some in the bottom of the tub. I've only had it since 2007...what the crap?

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wetwash
, US
Sep 07, 2010 5:59 pm EDT

Kenmore Elite Oasis HE TERRIBLE, dryer TOO. My set was purchased 8/2006, repairmen have been out 9 times so far & I need one again since the washer won't drain. First time repairman thought something was stuck in drain, worked for his diagnostic run. Funny how 30 minutes later with wash in it IT DIDN"T DRAIN. Another appointment needed, he replaced the pump today. worked again for his diagnostics. FUNNY didn't drain for my wash load again . PIECE of Cr--.Also have same problems with wrinkling whether load is large or small

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Bob in FL
Cassel, US
Sep 05, 2010 9:02 am EDT

I have had problems with the pump and coins getting in it. I have had the input pad replaced and the brains replaced. On light loads it goes unbalanced. It puts holes in clothes. It rips buttons off of clothes. It tears the hooks on the front of trousers off. It is supposed to save water by recirculating it, but that gets defeated by it going unbalanced and attempting to rebalance; it uses more water to do this. It also takes longer and uses more energy to do this. It is supposed to be quieter but when it goes unbalanced, you can hear it from the other end of the house.
It was expensive to buy and expensive to fix. I have had more repairs on it than any other washer I have ever bought. It requires more attention to get it to work right. It is black in color but it is a lemon!

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djshore
Statesville, US
Aug 31, 2010 9:25 am EDT

I bought a Kenmore Elite Oasis washer in November 2008. I have had nothing but problems with it. If I leave it plugged into the wall it will come on an run when no one is around. I got to the point that I started unplugging it. It is hard to believe but when I would unplug this washer from the power for turning on own it's own, the washer would run for a minute or two without power.
Now it will not run at all . Just had a repairman in last week. He hunts for thing to blame it on other than the computor system in the washer. The repairman will be returning again this coming Friday.
Do not buy this washer! The technelogy does not work . Sad but true. Tears your towels if it works at all.
I won't be buying ANYTHING from SEARS again.
Buy Whirlpool. I gave my son a tweny year old whirlpool washer when I bought this junk. Wish I had it back. Still run's great.

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Kenmore junk
Scottsdale, US
Aug 28, 2010 12:52 pm EDT

we origianally purchased the Kenmore Elite (doon't believe it!) Oasis Washer in February 2007. We have had numerous problems with it. In short, we have had 7 sevice calls, many to replace the broken cheap plastic components Sears now uses and other calls to replace the controll board which constantly malfunctions. This washing machine is a poor design and needs to be recalled.

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allwashedupinfla
, US
Aug 25, 2010 9:11 pm EDT

i too bought the sears oasis elite washer and dryer and i have had nothing but trouble since day one, i thought they were good products because on the endorsement of extreme home makeover show, normally i do not shop at sears. i will never shop there again. I HATE THIS WASHER AND DRYER...AND THEY COST WAAAAYYYYYTOO MUCH I WISH I HAD WENT TO LOWES AND BOUGHT A SET FOR WHAT ONE OF THESE COST...I AM SO TIRED OF THE CLOTHES GETTING TIED UP IN KNOTS SOMETIMES YOU CAN'T GET THEM UNDONE...SMELLLY CLOTHES...DINGY CLOTHES...UNEVEN LOADS...UNEVEN LOADS...UNEVEN LOADS...I AM READY TO TAKE A SLEDGE HAMMER TO THIS WASHER...I WANT A PLAIN OLD WASHER WITH A AGITATOR AND A PULL OUT BUTTON I CAN SET WHERE EVER I WANT...BEFORE I GO NUTS!

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whbar
Lafayette, US
Aug 15, 2010 6:37 pm EDT

I bought oasis washer and dryer in may 08. no extended warranty. water leaks - hose split. electrical board out. flashing F1. tech ordered wrong electronic board. month later right one come in. machine down 2 months all this time to repair. $500.00 for board. this does not sound like sears. i was raised on sears and roebuck. this machine is nightmare and Sears seems to be oblivious to problems. the problem i've had from beginning and have not read anywhere in gripes is the machine, will not complete a wash job to the end without having to re-balance load. when it finishes wash cycle and start to spin, the load is out of balance and knocks machine sideways and then shut down. the machine is approx. 2 yrs. old and i can't remember one successful wash job with out having to re-position the clothes for spin cycle to complete.
i talked to sears salesman in appliances at sears the other day about all the problems and he said "no one, to his knowledge, has ever complained about machine. he knows of no problem. there is one sears in my town and 5 walmarts. walk thru sears and its like a ghost town. at walmart you can find parking place. this will be my last time i waste at sears.

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vbuskirk
1721 12th avenue, US
Aug 11, 2010 11:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased the Kenmore oasis washer and dryer in 2006. I too have never spent so much money on a washer and dryer. It started giving me problems in the 13th month. I have put in 2 new water pumps and the electrical "brain". Now it won't drain or agitate. Sears is no help! I think they made this machine to get out of debt not only were they expenses but they continue to eat away at your pocket book with all the service calls for repairs. If this was a car it would have been recalled a longtime ago.

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Disappointed with Kenmore oasis
Madisonville, US
Aug 04, 2010 4:27 pm EDT

I also purchased the Kenmore Oasis HE washing machine about 3 years ago I loved the machine until about 6 months ago it started beeping crazzy when we started the wash cycle then would stop with a F1 error code, then about a few weeks after this the machine started to overload even when it only had 2 small pieces of clothes, I did some research and found out there is a recal on the main board that is what was causing the F1 error and the machine to turn off and beep like crazy, the repai man just left my house, he was great he did fix the uncontrollable beepiong and stopping but I was told as for the overload that the machine needed a whole new tub something about balancing rings in the machine. The good news was the part had a ten year warranty, the bad news was the labor was not covered, it will be around 140.00 for something that was to me cause by the part that was recalled, I never overload this stupid machine, I purchased it because it was suppose to be able to handle bigger loads than my 300.00 washing machine, ha thats a joke. I call kenmore and was told to call back tommorrow because they couldnt see the tech's notes yet, we will see what htere excuse will be tommorrow. I URGE EVERYONE THAT READS THIS TO PASS ON THE INFO, MAYBE IF ENOUGH PEOPLE START TO BOYCOTT KENMORE THEN THE WILL GET THE PICTURE! OH BY THE WAY THE NUJMBER TO CALL FOR THAT RECALL IS [protected] you will need to have the model number and serial number on hand.

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lee dalk
prince george, US
Jul 30, 2010 3:19 pm EDT

I purchased a Kenmore Oasis Elite washer and dryer in Aug 09.
I started noticing a funky oder coming off the clothes when I would iron them with the steam on. When I would hit the steam button I could smell a bad odor when the steam rose off the clothes and hit me in the nose. I can sometimes smell this funky odor when the clothes are being dried in the dryer from the exhaust air being vented outside. I can smell this odor coming off the clothes after body heats up SLIGHTLY and have to change clothes 2-4 times a day. I have NEVER had this problem with another washer that gives a sufficient amount of water to clean the clothes. I had the repair person come out to look at washer and told him of the funky, nasty smell problem. He went through the wash cycle and showed me the maximum amount of water that goes into the machine which with no clothes in the machine is about 6-8 inches of water. No damn wonder the clothes won't get clean. He also told me to cut down on the amount of clothes which are being washed. Did that, same problem. Sears is coming back out next week to check machine. I WILL keep posting results.
First we get toilets that use a very small amount of water to get the job done. Now we get washers that use a tiny amount of water to try to clean clothes. Hey, mabey i should wash each load 3 or 4 times to see if that helps.

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disappointed22
Quesnel, CA
Jul 18, 2010 6:14 pm EDT
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My husband also bought me the Oasis HE, 3 years ago, and we have had nothing but problems with both the dryer and the washer. Th pump has gone 3 times now and the lock broke. The dryer takes 2-3 times to dry. These are supposed to be high efficiency machines but they have only cost us money on repair and now money on new flooring. The water has damaged half of me basement flooring on top of the repair bills to fix the machine. I am so not happy with these machines. We bought a used washer just to have around in case the machine broke again and it is old but works better then the new machine...

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DeniseFLA
Orlando, US
Jul 15, 2010 9:11 am EDT
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We bought the Oasis set as well. I have had problems since the washer went out of warranty. We had Sears come out and paid to fix the machine before they finally recalled it and then had to fight to get our money back on the repairs. That was a nightmare. Then the exact thing happened again a few months later and they came out again because it was still the recall issue and this time replaced the board for free. The machine was fine for a few months and then it started to act up again with this UL and it got worse over time. Now it literally takes us hours to do one wash because it keeps becoming unlevel and stops. I can't afford to fix it or get another one. I thought spending this kind of money on a set of washer and dryer would last me a long time but my sil bought a cheap set and has never had an issue. Washers should last more than a year without problems and I am sitting here with junk. Many people are having these same issues with this set so I don't know why Sears won;t stand behind thier product. I have been a loyal customer, everything in my home is a Sears product.

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KimberlyE
Savona, CA
Jul 07, 2010 11:48 am EDT

I agree this machine is a piece! I have had mine for 26 months and have just arranged my 6th service call. Bought it replacing my 22 year old MAYTAG. I want my old machine back soooo...Bad. I have had the pump "cleaned out" 3 times and then replaced 2 times and the control board replaced. Now the problem I think is obviously the pump again but I think it also took out motor. 2 times this machine broke down and has ruined my new flooring (sears gave me $100 gift card for inconvenience). And, the next time someone tells me that I do NOT know how to do laundry properly or run a washing machine properly better be wearing some protective armor! Now I am told that if it is deemed non-repairable that they will no longer replace it but give me a pro-rated payout. What the hell is that about? I thought I bought the "replacement" warranty so that it would be replaced!

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Wildgoody
Beaumont, US
Jun 24, 2010 1:04 am EDT

I'm a service tech, first time I have come across this machine, not a F code but
the UL, which is due to the lack of ant sort of motion dampening, not a spring or a
shock absorber to be found, but the basket is so loose, I thought this was an easy fix
for a service call...not

I'm doing the research now, but I think we are going to design a 4 point dampening
system for this POS washer, but I will also tell the client what you all now know, and
what the troubles are or will be coming.

I think the main board problem could be resolved with a tightening of the sensor
feedback wires under the motor disk and windings (direct drive motor) I will post
the results of my dampening system and will offer it for those that want to fix the
UL problem, that is the few of you that don't have dead or F-ed out machines

Darrin

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Sears sells lemons
Santa Clarita, US
Jun 23, 2010 9:03 pm EDT
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I too own this piece of junk washing machine. I purchased the Kenmore elite, canyon capacity washer and dryer. After about a year and a half, I got the F1 code. I called Sears who would not help me unless I paid for service. I had purchased the one year warranty but had passed that date. I then looked on line and found many complaints with this exact machine. I called number after number for them to tell me my serial number and model were not part of the recall. After calling many, many times, I was told I was under the recall and they sent someone to replace the mother board. Now a few months later, I am experiencing other problems. At the last 6 minutes of the cycle, it sounds like there is a tornado ripping through my house. This happens every load. Yesterday, I experienced a new problem. I put a load in the washing machine but it never finished it's cycle. For three hours, it kept saying unbalance load. I would move the clothes around and start the machine, only for it to stop and say unbalanced load. This went on for 3 hours. I finally took the clothes out and squeezed the excess water out and put them in the dryer. It took twice as long to dry the load because I couldn't get as much water out as the spin cycle.
I am very dissatisfied with Sears. The set I had before this was also Kenmore. I had the set for 15 years, having to service the washer machine once in that time. So when it was time for a new washer and dryer, I did not hesitate to buy Kenmore. I will never buy from Sears again or purchase anything Kenmore. I cannot believe that Sears or Kenmore do not stand by their products. Lookout Sears, I'm thinking about taking my washing machine back where I bought it and standing outside and let customers know about your lemon washing machine and how you won't fix my problem.

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JRJett
Huntington Beach, US
Jun 19, 2010 10:26 pm EDT

I am totally going crazy with this Kenmore Elite Oasis HE, I spend more time babysitting this washer mashine so it stay's in balance, than washing. It tangles all my clothes into knots. I has been 2 hours that I have been trying to wash this load. This is ridiculous and this washing machine is totally not for this time. We are living in a world where time is most important, I am a professional employee for a world wide aerospace company and this is unacceptable.

Do the recall on all these washing machines get them working properly or take them off the market Kenmore.

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KenCS
Jupiter, US
Jun 02, 2010 9:42 pm EDT

As with most others above, our Oasis Washer has been a major pain since shortly after purchasing it in 2007. My biggest complaint is the "UL" message for an uneven load. I can't get through a single load of laundry without the message appearing. I must open the lid and adjust the load (sometimes many times) to complete one load of laundry. The start button quit working properly shortly after SEARS replaced the main control board due to a recall. This enrages me the most - Sears sends me a letter telling me about the recall, the service tech comes out to replace the board at which time I tell him about the "UL" message. He simply laughs and says its "normal" for this machine but the recall and new board are going to fix it. guess what, ZERO improvement! what's the deal with that? Anyway, shortly after the control board is replaced (2 - 3 weeks) I start having trouble with the start button, it needs to be pushed several times until contact is made and the machine begins the cycle. I call Sears about the problem and they have the nerve to tell me the machine is out of warranty and I need to pay to have it serviced! I have had several coorespondences via email with the customer service dept. without sucess. They simply will not do a single thing for me. I am ready to drag this thing to the street and just go buy a new washer. I have been a loyal Sears customer for many years, have all Kenmore Elite appliances in my home but can tell you the buck stops hear! Sears has lost my business forever due to their lack of service and not standing behind an obviously defective product. I have also cancelled both my Sears rewards mastercard and my Sears charge card. I am done with these people. Oh and I won't ever shop at Kmart, Lands End or any other Sears Holdings company again.

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janet schwabe
Milwaukee, US
May 13, 2010 11:41 pm EDT

I agree with everyone, my Oasis is a nightmare. Sears tells me I abuse the machine and will not replace it. Filed a complaint with the BBB. Where do I file a lawsuit. There is sludge that gets under the drum and smells, clothes go into a ball, small objects get stuck under the drum and rattle. The machine rattles so much it moves. I have had the technicians out 11 times.

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The Frog Pond
Martinsville , US
May 02, 2010 9:42 pm EDT

I guess I'm one of the lucky ones, from reading all the complaints. You guy's have had your machine for a couple of month's, me I just bought a new Kenmore Oasis Elite washer and dryer. may 2/10 hauled it home myself spent a couple of hours wiring and hooking up hoses, turned the machine on, it did nothing except light up, no water ran in, no machine start up, no nothing, hit start a couple of times still didn't crank. Hit stop nothing happened, hit everything I could find still nothing. Finally I did the smart thing, I unplugged it, it was still lite up, finally after a couple of seconds the lights went out.
I said I was a lucky one, well, I'm taking it back in the morning first thing. One guy said we needed to read the manual and see how it works, guess he's the lucky one, I didn't even get a manual with mine, they gave me one for a different machine, didn't matter cause the machine didn't work anyway. They probably already knew this so what difference did it make what manual was with the machine. I've dealt with Sears for probably 50 years but their products are getting worse and worse. Thanks for letting me bend your ear.
David King Martinsville, Virginia

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Not a happy Mother.
, US
Apr 27, 2010 9:07 pm EDT

I bought this Oasis washer & dryer in 2006, sad to think that I sold a 10 year washer that worked better!
started having trouble with the dryer 6 months after purchasing the dam thing than like everthing the washer felt neglected and decided to act out too, Had repairman out to our house for repairs at least 10 times always for for the wahser and than 5 for dryer these washers SUCK ! n Tobad they are not honest when they sell them to you and after somany problems you would think that Ears would replace these instead of spending more money than they are worth in the first place . At this time the repair we are waiting on is going to cost 950.00 I think it is DUM that they wont replace them they seem like they had an overhaul and they won't except that this things should not be on the market specially whe I purchase them @ sears for 2450.00 I will never ever buy from Sears again.
Of anyone want to but one of these ENERGY EFFICIENT WASHER N DRYERS, STOPPPP ! they maybe energy efficent but consumer stress and when they work they take forever to go thru a cicle. well I hope that Ears reads these complaints because it is sad that loyal custumers got blind sided by a company that portrays it cares about its the customers, really sad. If you ever get one buy the waranty cause you will need it...

washer proble suspension, loss bearings and springs needed to be replaced.
washer had to have lid replaced worped.
washer had to get new barians.
washer had to be serviced 6 times for loss of balance.
washer main digital computer went out and did not want to respond, replace.
dryer had to have the drum adjusted several times.
dryer door had to be adjusted,

should I go on, , , , , ,

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tina8525
, US
Apr 16, 2010 10:10 pm EDT

Hate it! It ruins, wrinkles, twists clothes together, doesn't clean, constantly becomes unbalanced. If I could have my old machine back I would trade in a second and my old machine was only working on one cycle. Even with that problem my old machine was far superior to this piece of crap. After reading the comments I have hope that the thing will break down and I can eventually get rid of it. I don't think it will last 17 years like my old one did. My husband bought the Kenmore Elite Oasis without even consulting me. My only recourse is to vent on sites like this one. When it does quit working I will be picking the next washing machine and it will be the old-fashioned kind. I won't go through this again. Time to go rearrange the clothes since the stupid thing is unbalanced again. After that I get to pull the clothes apart from one another to get them into the dryer. When they come out of the dryer they will be wrinkled because no dryer can get out the wrinkles this thing puts into clothes. My advice: stay away from it. It's one headache after another. Thank goodness I didn't have this washing machine when my kids were little. Nothing would have gotten clean.

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turner_cheryl
, US
Apr 16, 2010 10:51 am EDT

We purchased the Sears Kenmore Oaisis he in May of 2009. Right away we experienced problems with the control panel. Error messages at first. The repair man told us the washer was so new he had to consult his computer and then had to order a part. Since then I have had some one out three times for the same problem. Sears today told me that you have to have three calls on the same system failure in order to request a new unit. I told them that's what the last guy told me when he was just out a few weeks ago. That was my third call! They say there's no record of the third call, just two. So what happened to that record? How convenient! Now this service next week will be my third official for Sears, my un-official 4th for me. They are telling me I have to have one more failure after this call to request a new washer and it has to happen by June 8th, 12 months from the first official call. So the way I see it is in order to keep having a working washer that cost us over $1000, we have to keep getting the extended waranty which we have to pay for. I guess I'll be buying a new washer after this, probably a Maytag. My last one lasted almost 20 years. If any smart attorney wants to take on Sears for the terrible customer service and lousy washers, let me know, I am ready!

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CKHocky
, US
Apr 11, 2010 9:34 am EDT

Purchased new in fall of 2008, by Fall of 2009 I was having ther same problems mentioned numerous times above. I purchased a new electronic cotrol board and installed it in January. Just after installation I began getting the same code errors and erratic light flashing on the panel. I called and was sent a new board that was I installed; Two weeks later same thing. The parts department will not send a new part (even though still under warranty) until a serviceman comes out to look at the oasis washer, which will be in a week or so.

During the process the women with whom I talked at Sears were in general very nice. However, I was unable to talk to a manager about this situation and it wasn't until I mentioned a class action lawsuit about the Oasis Top Loading Washer that suddenly they would send a service man at no cost to me (unless they find something wrong). We'll see how this goes.

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akcita
Fairfax, US
Mar 18, 2010 2:26 pm EDT

We bought ours, 3 years ago, and then had the recall done when we got the F-code issue, and now 7 months later the damn thing dies. I honestly think they just emptied out their inventory of faulty parts as part of this recall, so we were just given another faulty board. I can't argue with these guys about their crappy products and service.

I'll probably buy one more controller, and hope it works, but my next purchase will not be a Kenmore.

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RBDB970
Flemington, US
Mar 16, 2010 4:50 pm EDT

We're also having problems with our Oasis as of today - started flashing the F51 code. Like John73Chicago (above) we had problems with the fins shredding our clothes - went back to Sears (believe it or not 2 days after the 90 day warranty) and told them to come pick it up, we want a new machine. They said no. I brought a shredded tablecloth with us, and told the manager I was going to start waving it like a flag in their appliance dept. (which, to my benefit, was packed with shoppers that night). They agreed to replace it with a newer Oasis model that didn't have the fins. We paid the difference in price. A year and a half later we start getting the F51 error code. We've had other problems as well, most notably the machine constantly going off balance. I tried calling Sears today - first they tell me they don't know what a F51 error is; then they say they've heard of the F51 error but they don't know what it relates to. When I told them it was all over the Internet that F51 was a control board she said she "remembers" that now, but that they couldn't help me without purchasing a warranty.

What I'm going to purchase is a new washer. The Sears of old, the Sears that used to sell appliances that would last 10-15-20 years, is gone. I wouldn't bother with them anymore. Hubby is downstairs now, trying to fix the POS. Short of that, Sears has lost another customer.

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Kelly Richard
Cheshire, US
Mar 16, 2010 12:35 pm EDT

I am so sick to my stomach reading these I purchased my Elite washer and dyer in 2009 and have nothing but trouble - I ahve had service techs out at least 9 times and now they are telling me there is nothing they can do they ahve already replaced 3 parts Sears tells me thay cannot replace the washer until I have 4 failures - I said I ahve had service techs here over 4 times(9) htey said well they don't show 4 failures I am ready to bring this badk to sears in a milion pieces and drop it at the sales desk which I have already made a scene in two weeks ago.
The only place to go now is a lawyer. I love the dryer.

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John73 in Chicago
LaGrange Park, US
Feb 05, 2010 2:16 pm EST

This washer is the biggest POS I have ever had the misfortune of owning. It started with destroying our clothes. Nothing with a drawstring stood a chance due to the "fins" on the bottom of the agitator. Then it would twist the crap out of anything put in it and stretch everything out while tying everything into a knot. Of course, then it would be out off balance. Wrestling with soaked clothes tied into a huge ball and caught on the bottom of the agitator sucks. Over and over. Then, code after code after code. I got so upset due to the amount of clothing that was destroyed I literally cut the fins out so I could safely wash clothes that had drawstrings. Then we got the recall letter, and were thinking "DUH!". Called the number, and they said they were so overwhelmed with response that they could not even schedule the service at that time and said they'd call us. Three months later we called back and of course they had no record of our call. Set up the replacement. Now there's less codes, but the machine still goes out of balance. Newest issue is that the machine is just dead. Will not turn on at all. I will never EVER own another Kenmore or Whirlpool.

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jshain
Douglasville, US
Jan 11, 2010 4:02 pm EST

Why won't my Kenmore Elite Oasis HE washer fill with water?
I need it to FILL & SOAK! simple! Why won't it do it?
It only fills about an inch. I'm fed up with it.
Also, the clothes do not smell clean.
I compared 2 dirty socks with 2 socks that just came out of the washer/dryer... no visible difference. They still looked dirty!

Is there a class action suit?
J Shain

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dirtyclothes
Morrison, US
Jan 04, 2010 7:26 pm EST

We're having the same trouble with our Kenmore Elite Oasis model 110.[protected]. I am frustrated beyond measure. Started with the F-1 code about a month ago. At first it would beep and I could go in and manipulate the buttons to make it work. Now it doesn't work at all. I've called sears and remained on the line forever. They say they don't have a repairman that works our area - and it's out of warranty - purchased in 2007. I can't believe that a company is so negligent about standing behind their product. Our serial no starts with cu so I guess at this time we're not eligible for the recall. I'll call anyways... arrrggghh!