Sears
reviews and complaints

On December 30 of 2015 while using my Kenmore Elite Dishwasher the unit started on fire. The flame was coming from the right side of the control panel. I was able to shut off the power to the unit and the fire was confined to the unit. Had we not been home I cannot imagine what could have happened. Sears will not do anything as they advise that there is no recall on the machine.

I ordered a refrigerator from this company. It was damaged so I decided to change it for another. I sent the damaged one back to them, but never received an exchange. I made at least 10 highly painful calls, before customer service finally answered. All of their customer services have call centers overseas and none of these agents have good English skills. They continually apologize but are unable to assist. The reception is so poor that the agents can hardly be heard. I asked them to speak up repeatedly because I cannot hear anything, but they just dropped the phone. Few days ago I talked to the one agent who in broken English refused to give me a refund and insisted I received my order. It has been a waste of my time and money! Shame on you, Sears!

Went to sears auto in Clarksville, TN on monday for an oil change. went through the check in progress and agreed to have them text me when the car was ready. I asked how long the car would be. I was told 90 minutes but no more than 2 hours 15 minutes. at 208 pm i got the text asking me to respond with Y to get text messages from sears. 3 hours later...yes i said 3 hours later I told them I wanted to speak to a manager because I had been waiting 3 hours and my car still had not been taken into the garage. I was told there was NO MANAGER in the store. shortly after 5 pm they took my car in and completed the oil change. There was no offer to knock off some of the cost of the oil change because of the long wait. after I got home i got looking at the receipts. the one i signed when they checked me in said the car was promised at 4:15 pm. when i checked out THAT receipt was printed at 5:26 pm and at the top it said the car was promised at 6:00 pm. way to go sears changing the time on the receipt to make it look like you got my car done in a timely manner.

On Dec 6 2015, I received an email from Sears advertising a Champion generator on sale. I purchased it from Sears the payment was made to Sears, the invoice came from Sears. Being closed to the Holiday the return policy on the invoice from Sears said that if needed, it should be returned by January 26. A week after delivery I called to return it and was told that it was sold by a third party that Sears has a contract with. I called this third party and got a answering machine, someone with a heavy foreign accent, which is typical of this day and age. I left a message asking them to return the call. They never did. Today I called Sears again, told them what happen and they promised I'd hear from the seller. The seller emailed me and said they wouldn't take the return after one week or if the box had been open. I repeat - I purchased it from Sears the payment was made to Sears, the invoice came from Sears. Being closed to the Holiday the return policy on the invoice from Sears said that if needed, it should be returned by January 26.

My parents bought a washing machine 6/17/14. They have a 3 year warranty. They have had nothing but trouble with the machine and the repair people. They have been to the house 3 times and scheduled 3 times with "no show". My mom is 76 and has cancer and my dad is 80. They have been to the laundry mat once--when I found out they did that, I was upset. My mom does NOT need to go to a laundry mat. I have washed their clothes for them since. The lady from sears said they would reimburse their money for the laundry mat, but the point is--if they would fix the washer, they wouldn't need to be reimburse. Sears use to be a GREAT company, but I don't know what has happened, they act like they could care less about their customers. Salescheck# [protected]

On August 01, 2015 I purchased a riding lawnmower from Sears. Model # [protected]. In November the mower wouldn't start. I called the service department and was sent a solenoid. That I had to replace/repair. The mower still wouldn't start. Today January 5, 2016 a technician came to the house, he stated that the motor was siege. He stated that even thought we have a warranty it doesn't cover that. I am pissed. How can a determination be made just like that. The mower could've been defective from their factory. We only used the mower 4 times. The technician stated there was no oil in the motor, we checked the oil and there is oil in the motor. This is the 2nd tractor brought from Sears that I had problems with. I will not buy another one from them. I am seeking a resolution that this tractor be repaired or a refund. I am not going to pay over $1000.00 placed on my Sears charge for a non-working tractor. I will be contacting the Better Business Bureau. And if have to a lawyer. Sears closed down their repair centers leaving the consumers with limited resolution. The technician arrived with a serious attitude and left with a even worst one. I once brought a new truck in within months a new motor had to installed. Why factory defect. I hope that this matter will be resolved.

I bought a Stearns and Foster from sears for $2400.00. It was delivered with two sagging impressions down both sides and a large hump down the middle (I believe it is used). It was deemed defective and a new one was delivered in two weeks. The second one has no support along one side and the springs in the bed make constant noise when there is any movement. Sears won't honor their comfort guarantee stating we used it up with the first defective mattress. I will never set foot in a Sears store again. I have a bad Stearns and Foster and I am out $2400.00

This will be simple and short version... Washer was bought on 11/13/14 and installed on 11/29/14. Several months later (June 3, 2015) while retrieving a stray sock from behind the washer, I found that the washer had been leaking which left floor and wall damage. Several phone calls/letters/emails/inspections were exchanged to rectify the issues to no avail. Sears nor subcontractors seem to not want to take responsibility for shortcomings involved with the incident. My family has always testified to the upstanding quality and service from Sears for many decades and find it somewhat insulting that this one incidence cannot be resolved.

Kenmore fridge caught fire in the compressor area on the morning after Christmas. Thank God I was awake and through the main circuit breaker. I could not see where the smoke was coming from. The fire department determined the fire was in the motor. I will never buy another Kenmore product in my life.

I purchased a dishwasher less than two years ago, I decided to spend more in an attempt to purchase better quality. I spoke to the sales staff and was assured that the dishwasher I was purchasing was the best they offered and high quality. We spent over a thousand dollars on this unit and it having major problems. Outside of our warrant we are now looking at paying service calls to diagnose problems and given an estimate to fix. Either way you have to pay for the service call. Then there is the additional cost of the return visit and parts all of which is given to you when the technician writes up an estimate. Customer service is terrible with Sears, we were told that the service call would be waived, then we received an email that we were going to be charged the fee. Prepare for the run around, as well as dealing with rude, obnoxious and flat out mean customer service staff.

Ordered on line a GE washer described as "Floor Model" on December 17th. Washer was delivered on December 22nd. After further examination it was event the washer had been used. Not what I would call a "Floor Model". Called store twice to have washer picked up, left message for store manager to call me, no return call. Called on December 23rd and was able to talk with Brad, said there would be a charge of $90.00 to pickup the washer. Under protest I agreed to have it picked up on December 29th between 6:30 and 8:30PM, no show.

We bought ours in 2009. Worked great for about 2 years. Then the noise started. Called Sears appliance repair. They cleaned it and left. $150. Then UL every stinking load. Everyone! Called Sears. They replaced the drive shaft. Not charge! Yea! Within a few months F1 codes. Constant. Had Sears again. Cleaned (so they said) $150. UL, F1. Called a local company. Found the drum was not set in correctly. Wire loose in control panel. Worked great for about a year. Then UL codes. Found online that the machine should be cleaned about 1 once a quarter with strong bleach (also cures the odor problem). Worked well for a while. Drum froze up. Called local service. Found a screw had. Come loose. 2 weeks ago. We had a huge noise in it. Now it is leaking. We have put more money into this junk than buying new one. Never again. No more Sears products. Customer service stinks. Products are junk.

Never will I buy sears again and the service is not like it used to be! The refrigerator is only 4 years old. It quit cooling. It took 2 weeks to get a repair person to come out, another 2 weeks to get the parts (Really, amazon can get things shipped in 2 days). One week after it was fixed it defrosted and quit again. Called the repair department and they first scheduled it for another 2 weeks. Got them to move it to 1 week. Oh and by the way, the cost for fixing it was 500.00. I asked if they could credit me that amount to buy a new refrigerator. They offered me a 50.00 gift card to purchase a new refrigerator.

I purchased parts for my refrigerator from Sears Parts Direct. I have indicated the serial number and the model, but when I received these parts I noticed that they were different. The repair guy told me that these parts didn’t fit my refrigerator and they were completely different. I explained it to the owner of the company, who insisted that the parts were correct. I don’t know how to persuade this man and change the parts.

The dryer we have now a Kenmore HE3 had a fire within in it and so we ordered a new washer and dryer. A month later, We are currently on delivery #7, which was still was incorrect, and we do not have an operable dryer. Between each scheduled delivery we were never a priority. We could not receive next day delivery and had to wait several days in between each failed delivery. Almost a month ago we ordered a washer and dryer. Delivery #1- we were told the associate sold us a dryer that did not have "right side vent" although the associate said it was. We went back to Sears and ordered the correct machine, Delivery #2- washer broken was broken. We did not accept delivery and did not accept delivery. Delivery #3-dryer came without right side vent. It came rear vent and did not accept delivery. Delivery #4- dryer came rear vent. We purchased right side vent and did not accept delivery. Delivery #5-dryer came rear vent. We purchased right side vent. (We were assured next delivery would be correct as Sears manager and delivery were paying special attention to our account) Delivery #6-Dryer came left side vent and did not accept delivery. We were also told washer would not fit in the location of our laundry machine as the matching washer was too deep. We had a contractor come to our house and modify the area of the washing machine and dryer on a Saturday so our next delivery (#7) on Sunday the machine would fit properly., Delivery #7- After being almost an hour late with the delivery, man said the washer door was broken. We told him we would take the dryer to be delivered and installed and have Sears come back with the washer. He said OK, had delivery service call us to verify we would accept only the dryer to be delivered. He then packed up his truck and left our house! Sears claims they had no way to reach him, and we would have to wait 2 days to get back on the schedule. This is truly the most disgusting display of customer service I have EVER witnessed. I have never seen such a lack of integrity from CSRs or delivery men. SHAME ON SEARS DELIVERY

The Right door closed by itself for 3 years no problem - then one day it would no longer close by itself, and when I manually closed it, if Left door was opened and closed the right door would pop open. Called Sears and tech came and stated all he could do was elevate front of the fridge and hoped gravity would keep door closed. Waste of time - Right door still popped open when left door was pushed close. Self google web search found Center Hinge needed to be replaced, which is located on the lower corner of the French door. Here is the part needed for the Right French door. AEH36821902 http://www.searspartsdirect.com/kenmore-elite-refrigerator-parts/AEH36821902/0046/795/model-79571043010/0583/0161000.html or http://www.searspartsdirect.com/model-part/79571043010/0583/0161000/F1004050/00005.html Don't take lame excuse from Sears that 'Nothing else can be done to fix door".