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Sears / kenmore air conditioner (window unit) model#[protected]

1 Baton Rouge, LA, United States

I purchased an air conditioning unit on 01/01/2013 that came with a 5-year warranty. On May 16, 2017, I called to have the unit serviced as it was not cooling properly. A serviceman was scheduled to come out on June 6, 2017 and no one showed up. It was re-scheduled for 06/07, 06/07. They came on 06/14/2017 and it was determined that the compressor was bad. A compressor was ordered and delivered to my home, but no one has come out to replace the compressor to this date. I have been promised several dates to install the compressor, but I continue to wait as of this date. Please assist me with this installation as I do not want to go to the BBB with this problem as I feel that it can be easily resolved.

Jul 10, 2017

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