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Sears

Posted: Jul 10, 2017 by    

kenmore air conditioner (window unit) model#25370251015

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Baton Rouge, Louisiana
United States
I purchased an air conditioning unit on 01/01/2013 that came with a 5-year warranty. On May 16, 2017, I called to have the unit serviced as it was not cooling properly. A serviceman was scheduled to come out on June 6, 2017 and no one showed up. It was re-scheduled for 06/07, 06/07. They came on 06/14/2017 and it was determined that the compressor was bad. A compressor was ordered and delivered to my home, but no one has come out to replace the compressor to this date. I have been promised several dates to install the compressor, but I continue to wait as of this date. Please assist me with this installation as I do not want to go to the BBB with this problem as I feel that it can be easily resolved.
Complaint comments Comments (0) Complaint country United States Complaint category Appliances

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Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
Illinois
United States - IL60179
+1 847 286 2500
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