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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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11:50 am EDT
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Sears samsung tv

My tv shut off 7/29/18 and when it came back on it had a dark shade over the top half of the tv. I called the warranty department at least 12 times before I got someone on the phone. When I did get someone the people I had to deal with were in the Philippines. They told me that they had no service dates for my area. This is because they closed the Sears store in my area. My warranty ends on 12/3/2018 and after much arguing with them they finally sent a technician to look at it yesterday. The technician took pictures of the problem, troubleshooted it and found it needed a whole new screen. His supervisor told him that the part was in stock and would be in by 8/20/18. The technician made an appointment with me on that day to put the part in. This morning I got an email from the warranty department asking me to call. I called and they told me that they didn't have any service dates for my area again and that the part was being manufactured. They told me that it will be 4-8 weeks for them to get the part in and then to get it serviced it could be longer. So I have no tv until they decide to do something about it. I told the supervisor that the technician said his boss told him the part was in stock and if so why couldn't they next day air it. She then told me the part had to be manufactured so I accused her of lying to me and that in order for them to manufacture the part they would have to set up the process for one tv seeing it was almost 3 years old. She just kept telling me the same BS like she was reading it off a card. She also would not let me talk to someone in the USA. At the end she told me there was nothing they could do, that I had to wait for the part to come in and she couldn't give me any time frame. This means I have no tv for the foreseeable future and I'm stuck with a warranty that means nothing. Wasted money. I want a new TV and to be able to talk to a high level supervisor in the US not from the Philippines.

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4:49 pm EDT

Sears ge ss wall oven

Purchased the product in late April 2018. It was delivered 3rd week of May 2018. When I installed the product the oven door would not open. I followed troubleshooting suggestions and contacted service when they did not work. I was informed to contact GE service. I had to wait until June 9th for GE service to come out and inform me the oven is not fixable. I contacted Sears outlet online customer service on June 9, 2018. I was assured i would get a refund and they would schedule for a pick up of the broken oven. Here we are August 7, 2018 and I have had 2 months of a run around. Everytime I email or phone customer service I am told my complaint has been escalated and someone will get back to me in 24-48 hours. Apparently for Sears that means over 60 days. I am moving from my home the 20th of this month and have no idea what I am going to do if this oven is still here. Also I have not received any type of refund!

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1:24 pm EDT

Sears microwave

I am again writing to you as a long time and loyal Sears customer. My family believes in Sears products and, until recently, their Protection Agreement and service.

Back in October 2016, I wrote to you about a problem we had with the service department regarding our washing machine and I was thankful that you listened and directed me to Lori Sephus who took the time to look into our service problem.

Now, in 2018, we are again having a service problem with our microwave. The timeline is as follows:

1 July 2018 - call made to Customer Service requesting service appointment for: [protected]

· Microwave, U-300
· Complaint: unit repeatedly cuts off - circuit breaker shuts off
· When circuit breaker is re-set - microwave will come back on but goes off again when operation is started

Appointment made for 11 July

· Technician checked unit, started new operation, circuit breaker switched off -- repeated several times
· Declared he would order parts and also schedule to have an assistant when he returned because of weight of above range microwave
· One part received was received August 1, so we called Sears Service and were told, after waiting quite a long time, that there would be another part coming, so

Appointment rescheduled for July 24th, then rescheduled for August 1st

· Called Sears Monday July 30 to report only one part received -- August 1st appointment cancelled
· Customer service person checked on status of missing parts and said remaining 2 parts to be shipped by Friday 3 August, to be received by 10 August
· Customer Service Rep explained that Warranty requires unit to be fixed within 21 business days of first call for service (July 1) or unit would be replaced
· I requested that she send me an email stating the parts shipping dates and other warranty info - she said she was not allowed to send email

August 3 received recorded message on answering machine that a part was back ordered - would be shipped middle of August

Called on Monday August 6th to reschedule service call

· Went over list of three parts on hand with customer service person (Leila)
· Customer service person checked on status of missing switch (WB24X10146 - another part) and said it would be shipped on August 27
· She checked with Anthony at Protection Agreement Benefits Administration and he said we could submit request for a replacement microwave, but request would be denied because the part was on order (to be shipped on August 27)

This whole situation is unacceptable. We have scheduled time off to be home for the service call, we have spent quite a lot of time on hold for the service department and then we only seem to get the "run around."

For the time spent and the cost of the parts and service call, a new microwave could have been installed.

It's now August 6 and they are telling us we will have to wait until after August 27. That's two months!

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9:40 am EDT
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Sears lg washing machine

Dear Sirs,

About five years ago I purchased an LG combo (Dryer and Washing machines) from Sears. They are excellent machines. We love them! However, one thing puzzles me
tremendously, considering that your engineers must be very talented, and I would presume they seek maximum quality in their products and their materials.

To my shock, my LG washing machine is totally rusted all around the dispenser where the bleach is added when washing clothes. I never had this problem with my previous Maytag washing machine which I had for many years. Is this rust problem because you may have used inferior metals? How much will it hurt your excellent products if you allow this to happen? I don't even know how to remedy this problem.

I hope you pay attention to this complaint so that your reputation is not affected by it. Thank you.

Deacon Jose Fajardo
59 Nicole Dr
West Warwick, RI 02893
Email: [protected]@yahoo.com

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10:46 pm EDT
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Sears kenmore elite washer

less than 8 year old washer would not run. called sears for service. serviceman shows up and diagnoses problem and orders part, set another appointment and says if part comes in earlier call and they will reschedule ASAP. tech shows up and installs part. still wont run. tech goes for a different part, returns and installs part, washer still doesn't run. tech says 1st part is defective and orders a 2nd part with same instructions for next appointment. different tech this trip, installs part washer still doesn't start. investigates more and tells us the 1st tech MISDIAGNOSED and it needs a different part, calls to order part to find out that the part is NO LONGER AVAILABLE ! THAT WE WILL NEED TO PURCHASE A NEW WASHER
go to sears store on 7/28/18. after 2.5 hours at sears Northgate store wife chose a Kenmore Elite 31633 6.2 top load washer. appointment set for delivery on 7/31/18, conformation email comes 7/28/2018 confirming delivery. 7/31/2018 new email for delivery date to 8/1/2018. then new email for delivery moved to 8/10/2018, now another email stating new date is 8/17/2018.
after each email I returned calls as instructed by phone messages and was getting agitated by taking to people not even in this Country, they cant talk plain enough to understand what they saying. also called the store rep who sold this to us and he tried to help, said he found one because of a cancellation and it would be on 8/1 only to get an email moving it to the 8/10 date, went to the store on 8/4 to talk to store manager about this and the fact that on 7/29/ 2018 washer price dropped from $1149.99 to $995.95 which he took care of and credited back to my card, ( not confirmed yet on credit card web site) then said he would call delivery to see if he could help .
so this whole transaction with sears has been a cluster #### from the start of the service call to present day.
sears has signs stating TAKE HOME TODAY false advertisement sears should have told me at the purchase that this washer wasn't available . when at the store on 8/1 I asked about floor model and was told they couldn't sell floor model due to not being able to sell more of this model
this ordeal in now in the 5 th week and I see no help coming soon.
I have never been so disappointed with Sears in the 44 years I have been buying from sears until now. the inconvenience caused by this has caused 3 trips each week to the laundry mat since the start, along with the added cost to use the laundry mat, fuel and wasted time using the laundry mat!
resolution is to get washer here and installed as agreed upon when purchased! along with compensation for the aggravation caused since the start with the repairs that didn't happen to all the delays for the delivery
I will call corporate tomorrow 8/5 2018 as a follow up to this email
sales check # [protected] account # M3789
you can see emails sent to me using sales check #
feel free to call me @ [protected]
Marty T Morehead Cincinnati Ohio 45238

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6:48 pm EDT
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Sears another completely dead gold series battery after only 5 months!

I bought another one of these to replace a 9 year old Gold Die hard that had finally gave out on me. It had been an excellent battery unlike this piece of crap that I just got! This new battery will not take a charge off of my Craftsman Battery Charger. Upon checking the voltage on it with my meter, it showed only 3.42 volts. That means that 5 of the six cells are completely dead! What a piece of overpriced JUNK! Stay Away from this Brand, it is pure crap!

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10:09 pm EDT
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Sears sears warranty

We bought a Kenmore stove from Sears. It is under warrenty when it broke a month ago. It took 1 week for a technician to arrive, 2 weeks for the part to come in, 1 week for him to return to realize that he purchased the wrong piece, the piece I needed has been on backorderfor 3 weeks. I have called customer service repeatedly all all they will do is connect me to the company that sent the technician and all they tell me is " can't fix it without the part" . Meanwhile, I have been without a stove for over a month and still waiting on some mysterious part that apparently will ever get out of back order.

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10:04 am EDT
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Sears kenmore refrigerator

I purchased a new Kenmore Refrigerator and it is under warranty. Our tenant only moved in 4 weeks ago so it has only been running for 4 weeks. The internal temperature of refrigerator is 70 degrees! I called to schedule a repair on August 1st. The first available date for a repair is August 17th! That is unacceptable!

I called again today requesting an earlier date and when I spoke to the Sears Customer Solutions department the woman asked me how I got the number and then put me on permanent hold. I hung up after 10 minutes. When I called back to the repair scheduling department asking to be connected to the Customer Solutions department again, the gentlemen told me only he could assist me. However, he couldn't provide an earlier date either. I went on-line and requested help from the Sears Home Repair to schedule the repair sooner. They responded that Sears is having higher than normal requests for service and August 17th is the soonest date available. I was placed on a list to be called should someone cancel. There is no way I can ask a tenant with a family to wait two weeks for a refrigerator! I contacted an independent appliance repair company to resolve this problem, and they will repair it tomorrow!

Even though it is under warranty, I will have to pay for the repair out of pocket. I have been a life-long customer of Sears. I have purchased all appliances for both my own home as well as all of our apartments from Sears. I cannot expect my tenants to wait weeks for an appliance to be repaired. Therefore, I will not purchase any future appliances from Sears.

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9:29 am EDT

Sears lawn mower

On July 27, 2018, I purchased a lawn mower online, I was asked to choose a pick up at a store near me which I did. Only when i checked out it showed that the item was not going to be able only a week later. i went to another store where the item was available and asked them to change the pick up location, they refused and was advised to buy whatever was available and cancel the online order which I did and they was suppose to send me a confirmation email which never arrived. I called everyday to hear them say that they will contact the confirmation department it will take up to 2 business day. Finally i received an email confirming that my package was shipped. Now i will end up with two lawn mowers and they won't refund my money. Every time I call customer service I got someone from India on the phone.

All i need is my money back.

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12:01 pm EDT

Sears kenmore

Kenmore Elite is the product. The Refrigerator is a little over one year old
and completely stopped working. It took a tech a week to get out to fix it. I was told
it would take another week to get the part in. He ordered the part from my house and scheduled a return visit. The part was going to be shipped to my house and when it didn't arrive I tried calling and calling and calling and getting transferred to every non
English speaking country they could think of. I have spend 3 hours 11 transfers and 3 hang ups and still can't get an answer. They transferred me to the local repair/parts Dept. (Philippines) Local? I'm in Los Angeles. Our local sears went out of business (no wonder). I will never ever buy anything from Sears again and no wonder they are bankrupt!

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12:26 pm EDT
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Sears kenmore refrigerator

On July 14 we had an appointment with Sears to repair our refrigerator. No one showed up between 8am-12pm as scheduled. At 12:10 they called to inform us that serviceman went home sick. New appointment was set up for July 17 and he did show and ordered a new part with another new scheduled date of July 25th. No one again showed up on the 25th and in my follow up call they had no record of the appointment even though I have a printed receipt showing the date etc. Another new appointment was set up for July 30th, but the part has not been received so after 2+ weeks and my waiting 12+ hours I still don't have my dishwasher repaired. Time is money and I've wasted 12 hours waiting for service and more on phone calls etc. This is above poor service!

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9:07 pm EDT
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Sears kenmore refrigerator

The worst service department of this country! The refrigerator'r water dispenser was leaking and called Sears Repair Dep. Service, someone came to check the appliance and needed a part, he ordered and was scheduled to comeback today Friday 7/27/18, am (3 days latter). Well, Someone called from the service dep. this morning and said the service man got sick, and nobody could come this am. after going back and forth, that we needed to have this done am because we had and original function this afternoon, we cancelled our previous engagement and settled for an afternoon appt.
from 1:00 - 5:00 pm, it is now 6:45 and NO ONE has showed up! What kind of service iss this? to top things off, my husband called and they had rescheduled us for Monday July 30th, we are very upset, as we are paying $49.00 a month for the darn membership to cover repair of appliances and $80.00 for this Refrigerator repair, You peole need to make it up to us after THIS AWFUL ORDEAL, at least give us a discount on
those $80.00 for you service man DIDN'T HAVE THE CURTESY OF CALLING, to tell us he was leaving us standing here, waiting ALL DAY! So much for Customer Service!

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1:07 pm EDT

Sears kenmore elite

April 27th I came home from work to find my food in the fridge was hot and the food in my freezer was melted and hot. I called on April 28th to schedule a home repair appointment and agreed to the 99.00 service call fees and put a CC# on file to pay for parts/labor. The tech come out a week later and confirmed that the unit was not working, and proceeded to order parts (compressor and dryer assembly) 10 days later the parts arrived and set up the 2nd appointment. 3 days later the 2nd tech came out and installed the parts and left that evening the unit still did not work, and I got a notice that my CC was charged for $368.05 yet my compressor is under a 10 year warranty (bought the unit Sept, 2015) called and asked for explanations of the charges and no one could tell me anything. Set up a 3rd appointment, 3rd tech came out made some "adjustments" and left we had some cooling on the top (fridge) but no cooling in the bottom freezer, the next morning the top stopped cooling again. Called the home services again and made a 4th appointment. This tech came out and made some more adjustments and ordered some more parts. 5th visit/tech installed the parts and left … still no working unit. called and scheduled a 6th visit this one came out order more parts, another compressor and 3 way switch/valve. waited 10 more days for parts to arrive. Parts arrived and we set up the appointment to have those installed. We are now into the 50+ days of back and forth with Sears. The 7th tech comes out and cuts out the "new compressor that was installed on visit #2" and decides he's not going to install the one that arrived because it was not going to fix it and left all the parts, cut copper and screws on the floor of my kitchen. Asked my husband for $340.00 for this visit and he told him NO because we already paid and we were told several times that we are in the 90 day mark so we would not have anymore charges till the unit was fixed. Then he proceeds to tell us that he thinks he knows what the problem is but it has to be addressed from inside of the unit and that it would cost us about 350.00 in labor. At that point we again explained to him that we are not paying again because we were already charged and it did not get fixed. He leaves and I call again. Asking why we are now 60 days into this mess and I still don't have a working refrigerator I've been charged. I have begged for them to replace this unit, I have tried to get a on a personal level with them, explained that we are living out of a cooler for 2 months now. I get the same thing EVERYTIME... I talked to a Brian and he actually seemed to hear me and made a case# sent it up for review because we can't seem to get this product fixed. I was told I would hear something in 2-3 days (it has now been 6 days since this call) still haven't heard a word. I have personally called Edward Lambert's office 4 times and left 4 messages. My husband has called 2 times and left message and NOT one return call It is now JULY 27th 2018. We had our 8th service call scheduled yesterday, we took ANOTHER 1/2 day off work to meet the tech at the house so they could fix our Kenmore but this time, the tech called and said he was not coming out because the last tech (the 7th one that left the parts scattered in my kitchen) put in the notes that the unit was not repairable. I called looking for help again, I just want the company to stand behind their product and support their customers. While on the phone with "Amy/case manager" who was absolutely useless in help listed off all the items I had bought the same day (we furnished our entire house from sears when we bought it and then proceeded to list all those that had service plans on them I told her yes I am aware of what I bought and how much I spent. I chose to put the plans on the moving items (washer, dryer, stove, range microwave, mower, even the bed we bought) but opted not to on the refrigerator because it just sits and holds food and honestly did not expect it to go out in 2 years. Now I am so upset because this has been the MOST absurd 60 days. I don't want anything for free... I paid and had no problem paying to get my unit fixed I am just asking for sears to PLEASE offer some kind of assistance to replace the Kenmore I don't even need another $2300.00 machine I just want something that works, has an ice maker and water filter. this was going no where so I asked if I could at least get my $296.05 (charged amount minus the 499.00 service fee) I'll let them keep that I just want my labor refunded and this Amy proceeds to tell me that I won't be able to get that back because they came out. I said yes you did come out and I am not disputing that … what I am asking for is the 296.05 that I was charged in labor. You can't keep that because the unit NEVER GOT FIXED. I will admit that she kept talking over me so I was upset and disconnected our call and called back so I could speak to someone else about my repairs, refund, replacement.

At this point I have been asking for some help to repair/replace the unit... all I ever heard was "you didn't purchase the extended service plan" I understand that but my unit is ONLY 2.5 years old and I hope that sears would stand behind their products and customers.
I have attached a photo of the refrigerator and the mess the tech left...

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Update by Holly Cox
Aug 09, 2018 11:12 am EDT

Well things haven't gotten any better, still no refrigerator and still no answers. However I have requested copies of the repair orders for all 8 visits and was met with some resistance telling me that I could not get copies of those and I explained to her that yes I can they are mine. They finally emailed some to me. I received 3 of the 8 orders and they had signature on them that were not mine o my husband under "customer approval for repairs" it is apparent that someone has forged our signatures. Also I have recently discovered that the parts that they have replaced and charged me for were under recall. I work in the automotive world and recalls are to be repair at the expense of the manufacture at NO cost to the consumer. So I have filed a complaint with the BBB for poor service and faulty products. I have now filed with the TDLR (Texas depart of license and regulations) for fraudulent activities, failure to document service that involved the handling of refrigerant. I have also emailed Ed Lambert DIRECTLY 2 times. I have left my 7th message in addition to my husbands 3 messages and still have not received a single word from anyone about our problem.

I have given Mr. Lambert until Monday Aug. 13th to respond or I am taking this to the news, and lawyer to recover all my cost and get them involved in replacing my refrigerator. As well as well as file forgery on the techs parts and fraudulent charges on my credit card!

Small bright side to this whole disaster is that I did get to speak to a wonderful gentleman that I was transferred to in the extended warranty (wrong department) but he saw my notes and actually heard me and justified my concerns although he was not in a position to help me in anyway it was nice to just be heard!

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4:07 pm EDT

Sears part I order, paid for never got part

Dec 12 2017 I ordered and paid about 22 dollars including shippingfor a Limit switch for my furnace. On Dec 18 I received a Email telling me part was back ordered. Have it Jan 15-20th. Was told free shipping if I did not cancel I agree. In Feb middle of themonth or so I ask about the part, they got back to me by March. Nothing on the part, I canceled and asked for my money back . Been told 3 times there are sending me the ck they never have.

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6:55 pm EDT
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Sears refrigerator

Broken refrigerator and they have no showed several times and then cancelled appointments. We have a contract for repairs etc. and he finally came and has to order a compressor and doesn't even have a time slot for someone to put it in since they are so short of help etc. We are without a refrig.l for over a week now and nothing in sight for getting it taken care of. With all their delays we lost all of our contents and then the repairman said that that model has had bad compressors and they have not been replaced with upgraded compressors so it is likely to go bad even with a new compressor. We bought it at sears and they say it is not them but their home services that is the problem but sears sold us that policy and took our money. Please call and help us asap, thank you.

Susan and Neil Silverman
2209 Seminole Ct
Santa Rosa, CA 95405
[protected]
www.silvermansphotography.com

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5:17 pm EDT
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Sears whirlpool oven

The technician came to fix my oven on 7/23. At that time the stove worked. After much deliberation, he told me what was wrong. He discussed the cost and he left. When I came home to cook dinner on that same day the stove was no longer working. I immediately called customer service and was told that someone would call me back. I did not receive a call back so I called on 7/24. I spoke with 2 people (one of which was a supervisor) and was told that I can't prove that the technician broke the stove and that I called "too late." I was then told that I need to schedule a new appointment so they can come back to fix what they broke. I informed the person on the phone that I was not paying another 99.00 for them to come back out. I feel as though it is their error and they should come back as a courtesy. I mean I did call initially on the same day of the repair visit. The supervisor was very nasty and basically told me that I needed to pay the 99.00 or else they weren't coming out. I asked to speak with someone other than him and was told to call back to get another manager. I guess I am shocked at the way his was handled. I mean, clearly they broke the stove. I just assumed that any manager would see how upset o was and schedule a follow up appointment at not cost to fix the issue. I have been with Sears since 1999 and purchased many appliances and have had the credit. I will no longer support their business due to the way this has been handled. I explained how unsafe things were because I now have to turn on the gas and use a lighter in order to use my stuff very, but there wasn't the least bit of empathy. Needless to say I am disappointed and frustrated.

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9:19 am EDT
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Sears french door kenmore elite

Model 795.70415.411
2 years old 2200.00
Died this week lost ALL of our food!
I've called customer care about the door issue from day 3.never helped.
Not worried about that now. Doesn't matter since the refrigerator is DEAD!
Sears is the worst company going.
This refrigerator by Sears/LG is S**T
Steal the money of hard working customers and no HELP.
Had a private repairman come in on Friday night. Could not help because LG won't allow access to help with repairs

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8:13 pm EDT

Sears washer and dryer

I had a technician at my house on July 3 for service on the wash and dryer, I told the technician that the dryer was not drying properly, that I had to put the clothes to dry 2 to 3 times and that the washer was leaking, the compartment where the bleach goes was rusted to the point that it is starting to break apart, it was not spinning right and the dials were going crazy and that the machine was not washing right. The technician just cleaned where the lint goes and ordered the computerized panel for the washer. On July 14 the same technician came back, he replaced the parts on the washer, the back panel, but it was still leaking: he looked under the washer and he told me he could not see were it was leaking from and he suggested that I put a cardboard underneath and to schedule another repair appointment and he suggested that I clean the back of the dryer and hose which I did. On Monday, July 16 I called again to schedule a repair appointment for the wash and dryer and they send a technician out to maintenance the dryer, On July 19 a technician came to my house, he walked in, he looked inside the laundry room and decided he needed to go, because he was a refrigerator technician, not a dryer technician, so he scheduled me another repair service for July 21 and he left. Today July 21 the same technician that came to my house on July 3 and 14 came to my house. He walked in and went into the laundry room, and told me that he did not know what to do, and said that someone needed it to go behind the dryer, but that he was not going to do it and then I mentioned about the washer still leaking and not washing right and his answer was "I do not know were is the leak coming from" and made me another repair appointment for July 26 and he left. I was very upset, I have Master protection agreement on the wash and dryer and according to the policy, if a technician has to come out more than 3 times for the same problem the master protection agreement will replace the wash and the dryer, so I decided to call the sear protection agreement on July 19 and the person that was helping me out suggested I put a claim through for replacement on both appliances. On July 21 I called back and the claim was denied because they feel that I have to have a senior technician come out on July 26 to repair the appliances. I was on the phone for about 2 1/2 hours trying to get the escalation department trying to see if they would approve the replacement for the appliances and tried to explain to them the entire story and how on the Sears protection agreement it says that after 3 times they come to repair the appliance with the same issue they will guarantee a replacement but they do not want to listen and all they do is apologize for what the technician put me through and that they understand the frustration I have been put through, but that there is nothing they can do, and that I have to wait for the next service date. I have a family of 9 and I do 4 to 5 loads a day and they do not care. This is going on for one month with a wash and dryer that are not working. So why have a sear master protection agreement on the appliances if they can not help you.

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4:16 pm EDT

Sears warranty

In January of 2018, our refrigerator broke. We called Sears Repair. The person on the phone told me I could purchase a warranty for a ONE TIME fee of $99. This would enable me to have someone come look at the refrigerator. It would cover up to $500 of repairs ... so I thought it sounded good and gave my credit card info. The repairman came out, and was able to fix it quite easily. I did not have to pay anymore than the $99. Then, I started to see recurring charges on my Discover card of $53. I called Sears and they said I signed up for their warranty service which would cost me that a month! NO WAY DID I SIGN ANYTHING FOR THAT! I never received anything in the mail or even realized this until I saw the credit card statement. Unfortunately, my credit card sided with them since I didn't have a ton of evidence. It is kind of a he said/she said situation. So beware if they offer you this warranty. The person explaining to me obviously wasn't looking to explain anything to me. It was hard enough for us to communicate with the language barrier. SEARS IS A SCAM! And I am extremely angry!

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8:45 pm EDT

Sears warranty department

Sears complaint number:5863372

2 years ago we had an a.c./ Heat pump installed by a Sears installer. Just recently we had to get our property inspected. The inspector told us we needed to level our heat pump. Because we had no idea that a heat pump was not suppost to be angled, we called Sears to send a technician to level the pump. The technician refused to level the system. I called Sears and was told that even though Sears had installed the pump wrong they would not come and fix it

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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