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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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2:22 pm EST
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Sears eyewear

I purchased a pair of glasses went back 2 days later to have adjusted and employee broke frames. The employee removed a sample pair of frames from wall and installed lenses, it has been 2 months and my glasses are still not correct. The employee refused to order new frames for which I paid $ 217.00 . Also Sears will not do anything about the issue because they don't own or operate Sears Optical space is operated by Luxottica. They should have this posted in the store so consumers are aware they are not dealing with Sears.

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Sears damages never paid

We signed up with Sears for a new roof for one reason, their promise to handle the entire project, including is fomething goes wrong. This was in October of 2013--
The roofers slammed shingles on our roof, knocking all kinds of ornaments off the shelves in my kids rooms, this ruined the furniture that was below the shelves, as well as destroyed the ornaments. They also destroyed our front yard flower beds because they were too lazy to put up a deflector (like they did in our back yard). The First guy Sears sent out and took some photos and said he would handle it. When I called a couple weeks later to inquire about it- I learned that he was fired. And I had to re-explain everything. I sent in photos of the damaged furniture, etc... and waited a few more weeks before calling them back- I got the run around, was sent to their 3rd party "administrator" whom I had to send the photos to- my claim sat for a month- then I called again and was told I needed to contact the installer. When I called them on their BS they sent me the number of the installers insurance company- I spoke to them today and surprise, they have no information or photos. I have to send in everything again and wait who knows how long... Sears will not back up anything they do/say, and will not handle anything the way they say they will

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Sears 9 dryer delivery failures

Sears appliance delivery gross incompetence is hard to imagine without experiencing it as i unfortunately had to go through. 8 failed delivery attempts for one kenmore dryer. Only one delivery mistake was triggered by the otherwise very supportive sears sales office giving mis - information to the sears warehouse. The other 7 delivery failures were caused by the sears warehouse mis - management and carelessness. The errors ranged from failure to keep appointments (4 times) to placing the dryer vent in the wrong location prior to delivery (3 times) . As some know, sears delivery protocols include notice of next day delivery time after 6pm the night before delivery. They then give themselves a 4 hour delivery window where someone (Me or my handyman) must be available to receive delivery. That equals 28 hours of our time, plus the time being there during the failed deliveries, plus the time to set up these failed deliveries with my renters.
The colorado sears warehouse is independent from sears stores. I appreciate the sears sales outlet for giving multiple price discounts to compensate for the incompetence of the sears warehouse.
Recommendation: if you buy a sears appliance, pick it up. Don’t depend on sears warehouse to do a competent delivery even if it is free, which it usually isn’t.

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Sears lousy customer service

I will never use Sears Home Improvement again nor will I ever recommend them. Although the sub-contractor they used was excellent, the services provided by SEARS themselves was completely lousy. They advertise that they take over all the project management-wrong. I finally got so disgusted I took it over myself. They don't answer messages or emails in a timely manner. The sub-contractor informed the so called project manager that some of the carpet had to be ordered from the manufacturer and that would delay the start of the project. The so called "project manager" was supposed to notify me about that. He did not. When I complained and asked for consideration (in the form of a discount) for all the work I put into the project, I was told by the office sales manager that the district sales manager would review the file and contact me. I never heard from him. I filed a complaint through the Florida office and after the first contact I never heard from them again. Not responding to the customer seems to be the operational standard for Sears Home Improvement. To top that off, the project manager called when I wasn't home and my husband backed up the fact that I did so much of the work myself. What did the project manager do? He threatened my husband stating that he would send the bill out the following week and if we didn't pay he would send it to legal. NEVER ONCE did we ever say we weren't going to pay. SEARS-A name you can trust? Forget it.
DH california

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No to Sears Home Improvement
Lewis, US
May 05, 2014 5:08 pm EDT
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Did anything get resolved? I would be VERY shocked if it had. I have pretty much the same problems. We got new windows. Since JANUARY of 2014 they still are not completed! Can't get a call back either. The sales man flat out lied to us. He said our payment would be around 360.00 because that's what we said we are comfortable with. Our payment is over 500.00! They got our 21k now they could care less. I have a list of the un-returned phone calls, emails, and social media that asked me to email my full name and number. Nothing. Not only will I NEVER do business with Sears, I just found the card of the people we turned down so we could go with Sears. I will be calling them so they can warn other customers. Sears IS NOT a name you can trust.

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Sears Horrible Customer Service

I have been dealing with Sears since January 17, 2014 on the repair/replacement of my 2009 Maytag Washing machine which I purchase their protection agreement. This was a $1400 machine in 2009 and was top of the line. I called for service as it was making an awful noise as if it was out of balance. When I made the service appt. it was a fully automated system I never spoke with anyone. Entered all of my washing machine information into their system and completed the call with an appointment for the next day between 1-5pm. When the technician arrived he said he was here to fix my Kenmore 1996 washer? He proceeded to call wherever it was he called to get the correct information. They told him my machine was not under warranty. The technician did not take my machine apart or even look at anything other than the model and serial numbers. There was nothing he could do and left me with the option of a bill for $1092 if I chose to fix the washer. I dug back 4 years of warranty information to find my protection plan and that it would expire on June 14, 2014. Shame on Sears trying to pull the wool over a customer and not pay for this repair or replace my washer! When I called Sears back they say"Oh here it is I see the agreement we can get a technician out the following Monday between 1-5pm." Why do I need another technician just order the parts off the technician that just left repair receipt and then make a repair appt. No couldn't not waste anyone time. So out comes the next technician and puts the part order in. Never opens the machine or looks into anything. Fast forward to 1/28/14, phone call from Sears how 3 of the remaining parts will not be here as they are on back order. When will they arrive from back order? Customer Service doesn't have that information. Yes you do, you have an order invoice for the parts and tracking numbers if it was shipped. Oh one of the three remaining parts in not available until March 7th. At this point I am beyond fuming. I call Maytag myself. one part is no estimated time of arrival. One part they found in some warehouse and last part BO until 3/7. I am not waiting 3 months to have my washer fixed. I call again. We can have you rent a washer at your cost and put a claim in to reimburse when your washer is repaired. How is the washer going to be repaired if you can't get the parts? And I have to wait 21 days to make a claim to replace the washer. OK you want to play that game. So I rent a washer and send my unhappy customer letter to Sears that this is ridiculous to draw this out when the same conclusion is going to be you need to replace my washer. I call and make a complaint with our local attorney generals office. I again call for an update on the parts we have not update and now they are saying I need to wait 28 days before I can make my claim for a replacement. You think they would cut their losses and give me a new washer and shut me up. No they are going by the book and they are going to drag this out until the protection plan runs out and they are not responsible for the replacement. They are dealing with the wrong consumer. BE AWARE SEARS DOES NOT HONOR ANY REPAIR AGGREEMENT AND WANTS TO AGGRAVATE THE CUSTOMER TO ALIENATING THEIR BUSINESS. SEARS-YOUR COST TO JUST REPLACE MY WASHER WOULD HAVE BEEN LESS THAN WHAT YOU ARE DRAGGING ME THROUGH AND LOOSING MAJOR BUSINESS. I WILL NEVER SHOP IN SEARS AGAIN AND WE WILL BE CLOSING YOUR EXTREMELY HIGH INTREST RATE CREDIT CARD!

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Sears deceptive installaton tactics

Over the holidays I ordered a hot water heater from Sears on line. The installation fee seemed reasonable to I ordered that as well. They promise next day installation but since my existing unit is still functional I was not worried about it. The installers contacted me about doing a pre-installation evaluation and I agreed. Where they found several items that nearly doubled the cost of the install. A couple of things seemed over priced but reasonable. However they told me that the pipe that exited the pressure valve could not have more than 2 90 degree turns in it by "city code" and would have to be reworked. Takes minimum of 4 to go in and out of the wall outside and they were only eliminating one? So the next day I contact the city and a house inspector that is in the family only to find out this claim is bogus. I also take the time to price some of the accessories that Sears insisted that I needed to buy to find that they sold me a $20 drip pan for $80. So I return everything but the water heater without issue planning to hire my own plumber. Someone who has a busted water heater an is desperate would most likely have been ripped of for several hundred dollars. To add insult to injury I go to pickup the water heater from Sears and after an hour they tell me that they cannot find it. After another 30 minutes I get a very nice store manager to ensure that the water heater is also removed from my credit card.

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nikalseyn
Alpena, US
Feb 02, 2014 12:20 pm EST

I see more and more complaints about Sears. In your case, the main problem was the sub-contractor they hired to do the install. As long as people continue to remember what Sears, Roebuck & Co. used to be and shop there, nothing will change. Only when Sears begins losing customers at an increasing rate will they finally wise up---or, go under. Best to warn people about Sears and it's shoddy practices.

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Sears repair tech never showed up

I made an appointment to have sears come and check my washing machine that quit working. I was told the tech would show up between 8 am - 5 pm..., apparently I wasted my whole day for nothing because the tech never showed up.. I called sears reair customer service several times to verify if he would show up and customer service always had an excuse for him being late and kept showing up and said he will be there soon or he is on his way. I never received a phone call from the technician. I gave up when I realized it was 8:30 pm and the tech still wasn't here. I can't be how unprofessional sears is and how they allowed this kind of behavior! Now I have to waste more of my time trying to find someone else to repair my washer and pray I won't have to go through this all over again!

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Sears damaged radiator/fan

I took my vehicle to Sears in Bowie, Maryland on 08/08/13 to have 2 sensors replaced, was advised that I needed a tensioner pulley. When I returned on 11/30/13 to have the pulley replaced, the mechanic informed me that the vehicle needed a harmonic balancer amongst other repairs. Upon returning to pick up the vehicle, the car was now inoperable. I had to have a tow truck, at my expense, tow me to the Chrysler dealer to have the mistakes made by Sears rectified. The Sears mechanic somehow put a hole in the radiator and damaged the fan. They replaced the radiator, so they say, but, did charge me for labor. I spoke with their Corporate office and received no response. Spoke with their insurance co, Sedgwick, and of course as they have done with other customers, refused to pay for these damages citing that Chrysler said it was not Sears fault. I have read many complaints about other Sears Auto Centers and have spent my last dime at that business. No vehicle should be driven into a service center and have to be towed out. Totally ridiculous. The mechanics as well as the manager are incompetent and need more training. I will and have advised everyone I know to by pass Sears and take their vehicles to a reputable service center. In the future, I will patronize a reputable auto service center such as AAA which warrants all repairs for 2 years/24, 000 miles which they have put in writing.

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Sears dishwasher bad - customer service worse

I purchased this item (Kenmore Elite 12789) in September '13. It has a leaking problem. A technician has been to my home to service this product twice. The first time he found nothing but tightened a few screws. The second time the technician "fixed" the float. The third time ... well, we will see.
It is a tremendous waste of time to wait for a technician. It is a pain in backside to wait one to two weeks for a Saturday appointment.
I am not a happy customer. I asked Sears for a refund - that would be a no go. The "customer service" at Sears explained that we did not have any parts replaced; that was the technician's call. Anyone else see a problem with that? (In short, to qualify for replacement the technician must order replacement parts a fixed number of time within a given period of time. That is so bogus it boggles the imagination.)
It used to be - way back - that Sears was a company that one could count on. Those days are long over. I have had problems with other Sears products (tractor, snow blower, &c) along the lines of finding replacement or maintenance parts at my local Sears. The "BRICK AND MORTAR" store no longer carries the parts necessary to maintain the products I purchased from them. When I called Sears they told me they could get the products in question to my local store within a week. BIG DEAL! I can order replacement parts through amazon.com for up to 66% off the Sears price and have them delivered to my door for free!
I am done with Sears customer service. I am done with Sears. I am going to have to look into an alternate method of getting a refund for this product.
Meanwhile I will just have to wash dishes by hand ... Oh well, at least I do not leak.
BTW, after looking through the internet a bit I found an unexpectedly high number of complaints about Sears. I guess I should have done more research before buying the product. Fool me once ...

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Logicisyourfriend
Moose balls, US
Jan 22, 2014 9:56 am EST

Can you tell where the leak is coming from? I ask because you mentioned the float. Is there any chance that a piec e of silverware or something is slipping between the rack and resting on the float? This will cause the DW to overfill and will leak at the door (door gaskets are meant to keep out the spray but will not seal rising water) Just a thought based on years of experience. You might check that out. Another possibilty is the soap - too much or the wrong kind will cause foaming which will carry water above the door level.

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Sears appliance not hooked up by deliverer.

I bought on line a washing machine and paid for delivery and installation, an extra $69.95. The online description says that the deliverer will hook up / install electric clothes washer (top load) . The deliverer refused to hook up either the drain or the water supply. He claimed that the hoses were "old" ones and would not fit the washer. Since I had not ordered "new" ones, he would not connect the washer to the water supply. I connected the existing water hoses myself, it took 15 minutes. The "old" ones were Maytag hoses and fitted perfectly. I complained to customer service about the lack of installation and was told repeatedly that Sears would not connect "old" hoses for reasons of health and safety. I was told that I had to order installation separately and to buy new hoses. None of this is specified in the on line description. The customer service representative just kept reading the same script and refusing to accept the on line version.
My mood was not helped by the inability of Sears to deliver the machine on the day promised. They claimed that my address was "bad" though it is the regular mailing and parcel delivery address. After 3 phone calls, I got delivery 3 days later.

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Sears false promises

Sears claims on their website that they will deliver and install a hot water heater the same day if ordered before 12 noon. My purchase was completed by 9:30AM and was told that someone would contact me to set a time for installation before 12. No calls so I called the dispatch department at Sears they place me on hold and told me that although they could not contact the contractor on the phone that they left a detailed message that I must be contacted so they could install the product. They gave me his number and I tried several times each time being told that the mailbox was filled therefore no message could be left. When I finally got in contact with the contractor he told me he was not the installer and gave me some other guy's number. I called the other guy and he said Sears does this all the time and they should have never said he was coming today the earliest would be Monday. Again another call to Sears Customer Service and they claimed to have another contractor ready to do the installation. This contractor also told us it would not be done same day. Yet again a call to Sears where I was treated to 3 hang ups and when I did talk to someone who wouldn't hang up they came up with every excuse imaginable why it would not be done same day after telling me in the morning that it would be done. Finally spoke to a team manager who I proposed several reasonable solutions which she turned down unable to come to a compromise (she wanted to offer me a Sears gift card for $75 as if I would actually shop again at Sears after all this) I stopped my order found a plumber who came at 8PM tonight and beat the Sears price with a better rated Hot Water Heater. Sears took what should have been a restful day off and turned it into the most stressful consumer experience.

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Sears circuit board fire - kenmore electric range stove 790 series

I have a Kenmore electric range that I bought about 4 years ago - model # 790.[protected]. I was cooking a casserole today when I heard a "pop" and smoke started pouring out of the back of my stove. I immediately turned the stove off and turned off the breaker. I then pulled out the stove from the wall and unplugged it and smelled a horrible electric burning smell. My husband came home early and took the top panel off the back of the stove and parts of the circuit board are burned and melted. One of the connectors on the board is all melted as well. I paid over $1000, and more for this stove and the circuit board is burned out? I called Sears and they tried selling me a warranty over the phone for over $250? Are you kidding me? My house could have burned down and they're trying to make a sale? Sometimes, If I am at work, I'll have the kids put a prepared casserole in the over for dinner before I get home. Luckily I was there today, as it could have been tragic if I had been working. I am VERY DISAPPOINTED in Sears and Kenmore. I cannot believe the amount of similar stories that I am seeing regarding this same situation. Is there a recall on this stove? There should be! I could have paid $85 for someone to come out and look at it, along with paying for the $250 warranty, but this is not a misuse situation. this is a serious fire hazard situation and faulty manufacturing on Kenmore and Sears part! Sears should back their service up by fixing this or replacing the unit. However, after reading all the stories, I would be nervous to even use this stove again after the fire. Can anyone help me to figure out the next step? I cannot afford to buy a new stove. This stove was barely 4 years old and this should not have happened for this new of a stove. I have a husband and % children that I prepare meals for and I need a working stove. I did take several pictures of the damage for proof. Any suggestions? Thank you!

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Monica Lindsay
Lethbridge, CA
May 23, 2014 3:05 pm EDT

I have the same range and had burning wires, sparks and popping noises from my range last week. Now is unplugged and useless because it is unsafe! I want it out of my home and Sears to replace it for FREE!
According to this video link, Sears did replace these ladies ranges.

Links to check out:
http://www.cbc.ca/news/sears-customers-raise-alarms-over-erratic-stoves-1.1021701

CBC's Go Public team includes Kathy Tomlinson and Enza Uda.
There are two ways to reach us with your story.
You can email us directly at gopublic@cbc.ca, with your name, contact information and details of the story you would like us to look into - or - you can use the story submission form below.
Your identity will be kept confidential, unless we do a story and you agree to participate.

https://www.sears.com/community/questions/kenmore-electric-range-model-790-control-panel-burned-out-in-less-than-5-years/#

Please let me know if you have any luck getting the service all consumers deserve! Without us, these places are out of business. Sears is already having financial difficulty from what I understand. No wonder! They don't value their customers.

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ihatemykenmoreeliterange
Rigby, US
Apr 15, 2014 4:10 pm EDT

I'm so sorry to hear this - I am facing the exact same problem with a Kenmore Range #790. Every time I cook anything at all there is a burning smell (definitely electronic) coming from it. Sears tried to tell me it was a special coating in the oven that is burning off. Anywho - 3 years later and the thing just died on me and a repair person is in route to fix. I'm sure this will be at least $300-$500 to repair and I only use the thing once or twice a month.

Sears was absolutely USELESS and offered me a 10% discount on my next purchase. WTF! I want my $1, 800 3 year old stove to work - I will definitely NOT be using their discount coupon. I will find a different manufacturer to purchase from. Unfortunately I did not do my due diligence when purchasing this thing and checking out reviews. Expensive mistake on my part - but will NEVER happen again. They have lost a customer for life...

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Sears dishwasher leaking, repair delays

Purchased dishwasher and protection plan. Dishwasher installed 12/18/2013. On 1/5/2014 dishwasher has a major leak. Called for repairs but nothing could be scheduled until 1/14/2014. Past experience tells me that parts will then have to be ordered and another lengthy delay for final repairs. This delay is unacceptable for a brand new dishwasher, and customer service on the phone was non-existent.

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Sears Customer Service

My parents purchased a Kenmore Elite dishwasher for me last Christmas .A couple of weeks ago a small rubber fitting blew out.

I called 1-888-Kenmore to see about getting a new piece. I was told to get that piece I would have to purchase the entire pump assembly for $200 because it was (barely) out of the 1 year warranty. This didn't sound correct so I called back again the next day. Another rep verified that the dishwasher had a 2 year warranty on the part, but required a $75 service call to fix the dishwasher.

I called back again to schedule said appointment and verified again the part was under warranty and the repair cost was $75. The rep did confirm this information and made an appointment. Several days later when a repair man arrived he informed me that the service call was entered incorrectly and it showed that I had to pay approx. $250 for the parts and $250 for labor.

I then called 1-888-Kenmore back immediately to correct the situation. The rep that I reached had a very thick accent (foreign) and couldn't comprehend the situation. She then asked to speak with the repair man who was still at my home. After he tried to explain the situation to her, she told him she couldn't help and to "have the lady call back tomorrow" and hung up on him.

Then the repair man left. So I called back immediately and spoke with a supervisor. She informed me that the previous reps I spoke with gave me false information and that the parts were covered, but I had to pay the entire labor cost. I told her that was not an adequate solution as I have already spent countless hours on the phone with Kenmore and wasted an entire afternoon on a service call that didn't fix anything.

She said she would escalate the call and someone would call me back to resolve the situation. I never got a call... I posted about my frustrations on Sears and Kenmore's Facebook page and the page administrator did respond and ask for me to email her the details. I did and she replied saying it was forwarded on and I should receive a call by the end of the day.

Nobody called... So I emailed her again the next day, and she told me again that I should be getting a call... Still no call. I then contacted the store manager where the dishwasher was purchased.

He told me to try 1-800-4-my-home to see if they could help. HA! After being transferred a dozen times and disconnected several times I finally reached a gentleman by the name of DeAndre who claimed to be a senior advisor with customer solutions. He listened to my details as I have told a multitude of other reps and finally said "Mam, I understand and I am going to make this right for you." He told me he was entering a new service call that was coded correctly as warranty and was putting in both the notes on my purchase info as well as on the work order that the charges were to be the $75 like I was told twice.

I even got a phone number for him should I have any problems when the repair man arrives... After a little disbelief that the problem was actually taken care of, I called back the number that he gave me and asked for DeAndre. I was informed by the rep who answered the phone that she didn't know who that was and that there was over 350 reps so I couldn't reach him. I then had her check the service call to make sure that it was entered correctly and that the notes were there...

NOPE. He lied! Call was not entered as warranty, no $75 labor charge notes, nothing. I tried explaining what all I have gone through to the rep, but she didn't care.

She said she couldn't help that I had been lied to by previous reps and that there was nothing she could do to help me. I asked to be transferred to someone who could, and the call disconnected, AGAIN. Now let me say this- I didn't yell, cuss, or get nasty with any of the reps. I just kept simply stating my situation over, and over, and OVER again.

I wasn't asking for the moon, just for Kenmore to make right on what they told me twice (no wait, now THREE) times and fix the part under warranty and charge me the $75 to do it. They have no customer SERVICE, just folks who answer the phone and tell you whatever the want and to *** with the results.

This is the most unbelievable experience I have ever had and will never set a foot into another Sears ever again. ...And it is now my mission to tell everyone I possibly can not to buy from Sears or any Kenmore products EVER!

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Update by SarahB123
Jan 08, 2014 1:19 pm EST

Don't bother. She was as unhelpful and unpleasant to work with as the other 20 reps I spoke with. She said she was calling from the "executive offices", but the background noise of the call was loud and distinctively that of a busy call center. No one within the "call center" has any authority to make this situation right and it is apparent that Kenmore and Sears do not support customer service as a business practice. The purpose of this post is warn others from purchasing ANYTHING from Kenmore or Sears.

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Ariseman
, US
May 28, 2010 3:42 pm EDT

We purchased a Sears Kenmore Elite dishwasher 2 1/2 years ago and it is making a buzzing noise. Had a repairman out and the bearings need to be replaced at a cost of $400.00. This appliance is not even used every day to have this happen so soon. Would not recommend this product.

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Sears layaway

I am looking for anyone who has had a problem with a refund check from sears layaway. Also with there horrible customer service. I am currently having major issues with them waiting for my 500.00$ refund check for two months! So I have called help me Howard and am trying to bring a lawsuit to them. I will need to start a partition to bring to a lawyer! Please email me with contact information if you would like to be apart of this. [protected]@yahoo.com

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Marcia Weston
Saint Joseph, US
Dec 16, 2013 10:02 pm EST

I currently have problems with my sears layaway. I have made 3 payments with a total of $300. I'm unable to make a payment online or in store. I can't even cancel my layaway because they can't find it. I have been trying to get my issues resolved for 4 weeks now. Sears Customer Service has been giving me the run around and have been very rude. The items I have on layaway are for my Children's Christmas. At this point I'm not sure if they will have anything under the Christmas Tree since Christmas is only 8 days away. This was not part of the layaway but I also ordered a pair of size 7 shoes on sears.com for my daughter as a Christmas gift. I received them today however one of them was a size 8 and one was a size 9 1/2. What am I going to do with that? Sears has caused me to have extreme stress and anxiety! If my tree is empty due to sears lack of caring for their customers then I will file a law suite!

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Sears michelin primacy mxv4 tires

Consumer beware of sears use of mismatched manufactured dates for a set of 4 tires. — consumer reports recommended michelin primacy mxv4 -225/60r 16 98h for my 1998 lexus ls400. I had a credit with sears of $152 which I decided to use in the purchase of these recommended tires before the credit expired.

I went to the website (Sears.com) to purchase the tires on-line. Even though the local sears was 7 miles away their website (And customer service on the phone) required me to drive to lithonia, georgia to pick up the four tires, over 50 miles from athens and almost 1.5 hour drive. I contacted sears by phone twice (Waiting over 45 minutes on the first call and 22 minutes on the second call), however, they would not allow me to pick up the tires in the athens sears location (And they even confirmed that athens had the tires in stock).

After driving to lithonia and inspecting the four tires, the following manufacture dates appeared on the tires:
Dot # [protected]). The first number being the week of manufacture and the second number being the year of manufacture. The tires even looked different... However, the facility was willing to install them without one mention of the mismatch. I asked the dealer if he could get a matched set... He asked me to come back later in the week. When I told him I lived in athens, ga, he said to check with athens sears to see if they had any of the dates of manufacture matching any of his dates. On the way back to athens I stopped in sears to see if they had a matching set (No), or did they have any tires with dates that would match the ones in lithonia (No). So the athens location said they could not honor the sale of the tires since the website had required me to pick them up in lithonia, otherwise, I would need to request a credit back to my account and then pay the athens sears direct... At a higher price…they are not allowed to match the internet price. — this is a complete failure to communicate and a total failure in customer service.

I have been in the manufacturing business for 45 years and I know that changes will occur in the manufacture from one lot number to another lot number of every product we purchase. When there is a problem, the first thing the manufacturer ask for is the lot number. I am always concerned while driving 65 to 70 mph on a 5 lane highway — is there any other vehicle passing me that may have a tire problem and cause an accident?

Now, my consideration for any future sears auto center purchase and recommendation to go to sears auto center has been totally destroyed!

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3:54 pm EST
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Sears worst company

I feel like the company doesn't consider the employees so its a sales job right? every call that we get we are suppose to ether offer a protection contract or sell them one. We are SALES department so the company gives OUR phone number to ALL customers so that they would call if they have any concern! why is that? because they want our sales scores to go down and not give us the commission we deserve. Anyone can just call in regarding to ANYTHING example broken appliances, credit card inquiries, replacement under contract or warranty, even car services our company offers and its not fair because we have to transfer the call 85% of the time because they aren't even calling for the protection program. The company has set it up that people that have been there longer ALL the calls that they get all day is people wanting to RENEW their contract with a credit card over the phone. What the new people or people that haven't been so long get is all the remainder calls and occasionally one that wants to renew. Last month they lowered our pay, raised our goals and raised commission saying that they are doing a good thing. How can they do a good thing by raising the goals we weren't even meeting to begin with. So all the people that are getting that nice pay are the ones that have been there longer! Makes me sick then they wonder why people are looking for another job!
We have a bunch of departments in my company... when the customer calls all of them transfer it to us SALES. Why I don't know, repairs issue SALES dep, service issue, Sales dept, and most of the times when the customer is having a big problem they transfer them without knowing. WTH so when I answer "thank you for choosing Sears how can I help you?"' the customers like "oh I was just talking to _______ where is she/he?" its so wrong bec my dep is Sales if they aren't renewing that will lower my score and I have to transfer them again to the correct dept which will get the customer angry because they are getting the run around. Im highly upset because I don't know if its lack of training or if the company does it to again ruin our changes to actually get Sales but the people have no clue what they are doing in the other departments and we end up suffering the consequences. The management is horrible! I tried to tell them what is going on and why im not meeting expectations and its because all the cold calls im getting that are unrelated to what I was trained to do. I know life is unfair and we cant expect to be perfect but at least be honest to yourselves that the system set in place is horrible. I already got my first warning and I was in a 60 day probation period and my manager didn't even tell me! I found out 2 weeks later about it. And Sears does not have any customer service nothing has a resolution, people who call are expecting us to do something about their 1 year old fridge that broke (again not my dept) and expect us to do something so when we cant because the company doesn't stand by their products (which btw are mainly Kenmore) they get mad at US? The people there curse all the time and are very loud and don't have our own work stations which means that its pretty much a turn stile job in there people come and go all the time. And I don't blame them ether. Customers have to be transferred at least 3 times before they resolve their issue and sometimes more times and that makes me angry as well. Their health benefits is a rip off! and commission sucks now that we aren't getting commission if we don't meet expectations you know how much money I made for sears and got ZERO commission they are truly ###s and my paycheck is decreasing which means so is the quality of employees lives. They should fix the toilets pluming problems too one day I got off just to see a huge puddle of toilet water in the halls because the toilet was over flowing. Every time I go to the bathroom is stinks like poop because people cant flush because the broken toilet systems its quite disgusting.

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Sears employment discrimination

The Tucson Mall Sears Manager Melissa Fox is discriminating and verbally abusing us. 1. She has major problems with younger female employees, 2. she constantly "bets" with male employees, if they win they can go have lunch with her. Melissa Fox is now a professional bettor. Nobody wants to win the challenge! The sexual tension is compromising our daily business. That's not though management she is just hurting the company in the long run.

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Sears inefficiency

i was looking to upgrade my furnace for a more efficient model late in 2012. the sears representative said my current furnace was operating at about a 50% efficiency, and he would recommend a 80% efficient
furnace for a savings of 30% of my propane usage.

after getting the furnace installed 1/13 i made numerous attempts to contact someone about the continued high usage and failure to heat the house the way the old one did. i spoke with a representative about my problem and he sent a contractor out to check the system. they said it was working fine. i continued to have the high usage and tried to contact them again, now i get an email address to send my info. back and forth-back and forth and still no resolution. now it's time to shut off the furnace and use a/c. i can not make any decision until i am using the furnace again. all i can get is email and no solution.

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Sears entrace door installation

The worst home improvement I've ever experienced in my life. After giving a deposit on May15 2013, I still do not have a door. Ordered the door wrong three times. The people I am dealing with act like this is business as usual. They never call you back when they say they will. Then when I call them, of course always voice mail, I leave message, and when they finally call you back they act as though you making a call thats wasting thier time. Mean while wind and rain are coming thru the old door. When they said they were coming to install the door the first time, July 5th, later than promised by the way, we removed the strom door did some brick point up and prearations for the installation. I don;t know how they stay in bussiness . More to follow.

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Update by chevelleking
Jan 10, 2014 11:41 am EST

Sears is the worst ! Doing work like this they will be out of busssiness soon.

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sherry Heacock
Chesterfield, US
Dec 07, 2013 8:56 pm EST

I will never hire Sears again after the dishonest sales reps and the lack of concern about completing my job. I will surely not recommend Sears to anyone after the horrible customer service I received. Hired Sears for a kitchen remodel...took six months to complete. Could not get the valance in they ordered, it took 3 months. Could not get anyone out to install the dishwasher that I purchased or do my calking work. I was told by the dishonest sales rep that what ever new appliances I bought that Sear would install them for me because they had to remove the old ones and this was INCLUDED in the job. The dishwasher stayed sitting in my kitchen for 6 months. When I finally received a copy of my itemized bill THAT I HAD TO CALL TO OBTAIN ...I noticed a charge for a installation of an electrical appliance for $170 and there had been NO installation of any kind! I called them and advised that the sales rep said that Sears would put my new appliances in for me because she said this was included. When I called for their explanation for charges that I disputed they told me that when their sales reps uses the words...IT IS INCLUDED IN THE JOB...that does not mean there will not be a charge for what is included. WHAT A JOKE! I would love to hear what other people out there think about that. You may email me at Sheacock@msn.com. I could not get anyone to return my calls. In a time frame of 3 months I documented I called 23 times with no return call, When they finally called me they made me as a paying customer feel like it more important to them to start other jobs before my completion. As soon as they get your money they don't care about the customer. I have never been treated so horrible for spending $10, 000. They would not take the $170 charge off my bill but they offered me a $100 gift card. I told them to keep their gift card and what would make me a satisfied customer would be for them to train their sales representatives not to lie to their customers and not allow them to tell the customer that something is INCLUDED in the job when it is not! Thank God I did not tell her I was getting ALL new appliances. I could only imagine what I would have been charged for. MY ADVISE TO EVERYONE OUT THERE IS TO STAY AS FAR AWAY FROM SEARS AS POSSIBLE. EVERYTIME I WALK INTO MY KITCHEN IT MAKES ME SICK. I contacted my local news channel but I have not heard back from them yet. Feel free to email me at the above email if you are considering hiring Sears.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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