[Resolved] Sears Home Improvement / liars
I work for Sears Home Improvements too and everything said is 100% true, they just know how to cover their butts that's it. All the sales managers seem lazy and no one wants to do anything!!! It's very disorganized and nothing is thought through by these higher-ups. No raises for the past 3 years and the benefits suck! They do not value employees at all and it's very stressful. They want you do a lot for nothing and want blood from a stone. It use to be a great company but it's not anymore. It's a real chore to go in. They have some decent people (like myself) but, they drive them away. They lie and try to sweettalk you and promise you this and that but it's not true at all. Very disappointed, I used to be proud to work for Sears, but not anymore. It's more for less. The contractors are hit and miss. We have some good contractors at our location. Whoever makes these decisions in upper managment (like Chicago) are idiots, I can run it better off of common sense with no college degree. Their service techs suck too. I have gotten so many customer phone calls about them and the stories are BAD. I do go out of my way to help them because that could be me. They don't invest in their offices/stores, our equipment is CRAP and they are so cheap, they pay their employees cheaply too, for our company to be highest price, we should be paid high especially for the amount of work we are doing. I'm so burnt out, I want to quit, but I can't. I have to pay bills. I do appreciate Sears for the start, but I won't stay until the finish. The sales reps goes through 3 weeks of training and sent out. Some of them might have prior contracting experience, but a lot of them don't. A lot of the reps don't know what they are selling, you should hear some of the installers complain about that too. It's not what it used to be, I think this company will go under, I'm surprised I haven't been laid off. I hate that they outsourced (a lot of complaints about that too) when I call HR and I can't even understand the person I'm talking to which sucks as well. They constantly through things (like new products are way) they dump them on us and expect us to do it (example: Monday: we are selling roofs and Tuesday: goes live) it's like trial and error. At time I feel like I'm stuck there. They screw people over big time and it's not right.
PS) I don't care if someone from Sears found out I said this (I don't care if it's Eddie Lampert), because it's all TRUE and you know it! Save it for someone else who will believe your lies. I hate to say this, even with this bad economy, you can FIRE ME for all I care, I would take the umemployment and someone can glady have my job because they wouldn't want it, they will quit after 3 months!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Jul 20, 2011
I apologize for the negative experience that you had with Sears Home Improvement. We would like to know more about this situation and we are happy to help resolve this and any other Sears related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at firstname.lastname@example.org. Please send us an email providing a contact phone number and the phone number the estimate was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (bloojean) for reference to your issue and we do look forward to talking to you soon.
Social Media Moderator
Sears Social Media Support
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