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Sears Gold Master Card / charge on my credit card

1 United States Review updated:

In April, a charge was put on my credit card that was not mine I was told to "remove it" and pay only the balance since it would be "put in dispute" and removed before my next billing.

I have received finance charges ever since I did the above, and was told (6) different reasons by (6) different people, including supervisors... each telling my the one prior gave me incorrect information!

I wrote the dispute department at Sears, and am getting the runaround...but still receiving finance charges I did not incur. What a bunch of untrained, rude, uncaring people. I am told because of their "screw-up" I was put into a revolving charge account, with daily interest added... DUH! Then... why don't they fix it????

Any advice or help you can give me before I see my attorney would be greatly appreciated.

Thank You,
Myrna
Painesville, Ohio 449077

My
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Comments

  • Ja
      11th of Jun, 2008
    0 Votes

    I need help with my card. Someone has been harrishing about my card. I would like to pay some on it but have cut up the card 2 years ago. We have had no statement in a long time. Please can you helpme.

  • Ka
      19th of Jun, 2008
    0 Votes

    I recently received a letter from Citibank notifying me that my Sears gold MasterCard account will be closed due to account inactivity, plus "serious delinquency" and "collection" actions found on my credit report. I have never had collections actions or serious delinquency on any account. I am especially concerned because 2 years ago my identity was stolen and I am concerned that this person is still using my information. The only thing that is true in the letter is that I have not used my Sears MaterCArd in a long time due to the high interest rates.

    I am so frustrated that there is no place to call about this. I am concerned about my account being closed since this will negatively impact my credit score.

    Please help. Thank you.

  • No
      13th of Aug, 2008
    0 Votes

    Please do not make any payments to Performance Health USA LLC from my account They sent me a product that I did not order, and I have requested that they credit my account with any charges.
    Norma Mouser
    5411 Shad Drive
    Jonesboro Ar. 72404

  • Le
      28th of Sep, 2008
    0 Votes

    I need to know if a charge of 997.00 has been on my account#5121079670692984

  • Le
      28th of Sep, 2008
    0 Votes

    How can I assect my sears gold mastercard?

  • Wi
      29th of Sep, 2008
    0 Votes

    To Whom it may concern, I was not sent my payment statement on time . I will not be using my card if I am charged interest on my balance . I usually pay it off monthly . Sincerely, William Gancarczyk

  • Su
      16th of Oct, 2008
    0 Votes

    THE SEARS COMPANY AND CITI CREDIT SERVICES IS THE REASON FOR THIS E-MAIL TODAY. I UNDERSTAND THAT THEY ARE THE ONLY WAY TO ACCESS, PAY OR ASK A QUESTION REGARDING MY CONCERNS, ABOUT MY CREDIT CARD ACCOUNT WITH SEARS COMPANY.. AND ANY OTHER INQUIRES THAT I NEED TO KNOW AS A SATISFIED CUSTOMER WITH A GREAT COMPANY LIKE" SEARS."I HAVE DOCUMENTATION OF A MOST UPSETTING EXPERIENCE THAT OCCURRED WITH THE MANAGERS IN VARIOUS OFFICES IN THE CUSTOMER SERVICE RELATIONS FIELD, THEY ARE TRANSFERRED BY A REPRESENTATIVE THAT CANNOT OR DOES NOT KNOW THE INFO. I AM ASKING. EACH ONE WAS UNBELIEVABLY UNPROFESSIONAL AND DOES NOT REPRESENT CITI OR SEARS IN A HIGH REGARD THAT I KNOW SEARS OR CITI WOULD DEMAND OF THEIR WELL KNOWN REPUTATION FOR EXCELLENCE IN ALL AREAS, ESCPECIALLY THE CUSTOMER. WITHOUT THE CUSTOMERS SEARS WOULD NOT BE A LONG TIME, TRUSTED STORE THAT MILLIONS OF PEOPLPLE LIKE ME LOVE. UNFORTUNATELY YOUR CITI CREDIT CARD SERVICES MANGERS DON'T FEEL OR CARE IN THE SAME WAY. IF YOU ACCESS THE RECORDED CONVERSATIONS I HAD ON OCT. 15, 2008 FROM 3: 00p.m. TIL NEARLY 9:00p.m..YOU'LL UNDERSTAND WHY I AM E- MAILING YOU. SEARS WILL ALSO BE CONTACTED. IF I HAVE TO SPEAK TO THE C.E.O. OF BOTH COMPANIES, THEN I WIIL. I URGE YOU TO LOOK INTO THIS AND PLEASE RESPOND IN A TIMELY MANNER. I APPRECIAQTE YOUR TIME AND ATTENTION, I BELIEVE THAT CITI, SEARS ARE HIGHLY SUCCESSFULL BECAUSE THEY STAND FOR QUALITY AND SATISFIED CUSTOMERS ARE HIGH ON THE PRORITY LIST. TODAY YOUR MANAGEMENT IN THESE CALLING CENTERS JEOPARDIZED THE INTEGRITY OF BOTH COMPANIES AND MYSELF THE CONSUMER. BY THE WAY I HAVE RECEIVED AT LEAST FIVE CALLS ON MY CELL FROM SUSPUICIOUS TOLL FREE NUMBERS THAT called at 9, 10, 11 and 12 at night. that is harrassment. i will take it to consumer affairs if the calls continue. or the better business bureau. or the c.e.o of citi in new york that your manager told me that he was the only access .i was madeto feel like a fool or idiot. your arrogant, and rude, corporate climbers that don't give a damn about me, only in covering their butt and saving their two faces, i can smell a phony, $$$, ALL ABOUT ME PERSON. IT SMELLS LIKE A RAT. AND WILL CONTINUE TO TARNISH AND RUIN THE EMPL0YEES THAT I RATE A 10 . your cust. serv. reps that initially answer the phone. they know how to treat a customer and work hard at it. they deserve validation for a job well done!!!. please contact me a.s.ap. thank you sincerely, Ms. Susanna Escher

  • Su
      16th of Oct, 2008
    0 Votes

    this is suaana escher. i wanted to be assured that my complaint was sent to whomever contacts the mentioned companies. SEARS AND CITI CREDIT CARDS SERVICES. IT IS IMPORTANT TO ME THAT I AM INFORMED OF THE STEPS TAKEN TO RESOLVE THIS MATTER AND HARRASING CALLS. I DESERVE AND WANT A RESONSE ANS ANSWERS AS TO "WHY?".

  • Ve
      5th of Nov, 2008
    0 Votes

    I called an advertisement for peticure on TV and got a recording and was given a request for their product at a certain price I then gave them my sears mastercard information after that the recording went on to say I needed more products I was unable to talk to a real person to explain that I did not want all they were selling and to cancel my order so I called my sears gold master card customer service and told them I did not want the pedicure product to refuse the charge. When the Product was delivered I refused it. I was charged for the product anyway. I was unable to cancel the order and should have no charges for this product

  • Ri
      20th of Nov, 2008
    0 Votes
    Sears Gold Master Card - fraud
    Oregon
    United States
    Phone: 541-566-2363

    fraud victim. please remove me from account asap..i did not ask for sears gold master card nor do i want it. i did not authorize any charges to this account. rich lieuallen

  • On
      13th of Mar, 2009
    0 Votes

    Sears Master card (Citigroup) has a reputation for bullying consumers and putting false and erroneous charges on credit cards. They pay no attention to the regs and rules as put forth by the FTC and others. I have been fighting them for over three years now and am in the process of sueing them for more violations than I have time to write about. If anyone else has had problems of this nature with Sears Master Card or Citigroup (Citibank), please post here so that I can give the info to my lawyers.

  • Wo
      11th of Feb, 2010
    0 Votes

    All credit cards are like this.I had a disputed charge on my Capital One card over 5 yrs. ago.Something I did NOT order & did NOT recieve.Thay too, said don't pay this until its resolved.I paid everything BUT, because I pay my bill completely every month & they continued to charge me interest on what THEY said I shouldn't pay.I finally just paid for it and then cut up my Capital One card and never charged on theirs again, BUT that incident, where I was just paying the interest is on my credit report...even tho it was not my charge to begin with.It will stay on my report for 7 years too.Good thing I don't want to borrow any money or it would be a black mark for me.I was on the phone...HOURS, plus I wrote several letters to Capital one, and all the time I was put on hold..was ridiculous.No on has any Customer service anymore!!!

  • Ba
      22nd of Feb, 2010
    0 Votes

    Please be advised that I would like to have my Gold Sears Citibank Mastercard cancelled immediately. Since the new law will allow you to charge me for any inactivity on my card, and I do not use my card, I need for this card to be hereby cancelled as of this date.
    Thank you. Barbara C Kaplan
    It expires on 06/10 anyway and I DO NOT want a new card. Thank you.

  • Ba
      23rd of Aug, 2012
    0 Votes

    Sears Customer and Billing management departments have become completely fragmented to the point that any information or misinformation a Sears Credit Card has noted to be incorrect or possibly, simply fraudulent. I have been billed on my Sears Gold Mastercard for items simply identified by quantity or a department I have never purchased an item from. I have since sent letters to the Credit Services of Citibank, Sears Customer Service and now will engage Citibank's administrative officers who, after all, are the source of the lack of responsibility that their employees display. As of this day, 8/23/2012, I declare Sears and Citibank guilty of deliberate carelessness, and negligent service toward their customers. The many complaints noted against these companys have been ignored, and no action ever taken to correct.

  • Do
      9th of Apr, 2013
    0 Votes

    My husband and I have Sears Mastercard for years, one in his name and other in mine. Have dealt with Sears stores for years also.
    My husband passed away Feb 1, 2013. I called them and told them about his passing..they immediately cancelled the card plus the 17, 000 reward points which one is eligible for gift card. My husband never used the card..All purchases and bills payed were strictly made by me. I have other charge cards I could have used, but chose Sears. I (not my husband) had redeemed the rewards in the past and received a gift card for purchases at Sears or Kmart...after talking to 3-4 different people, all I got was I'm sorry over and over again...If I hadn't been honest about telling them of his passing I could have requested the rewards card.
    All information password, etc was set up initially by me..I have used this card many many times and have never been late on a payment! They never even offered me a card...Being a woman and a wife I feel this is definite discrimination..I earned the rewards and should receive same..I'm in a depression over losing my husband and they certainly made it worst..All I could hear from them was your husband was the 'primary' holder, but THEY GAVE ME A CARD ALSO, and the treatment should have been equal!!! I not about to give up on this unfair treatment!! D. Kiddell

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