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Sears / Gas Stove / my time wasted

1 United States

I purchased a gas stove on 6/24/07 at the Lindenhurst store in NY, I chose to have installation on the delivery date which was 6/26/07. The salesmen stated that the independent installer will be notified the following day which was Monday the 25 of June, and will be at my home a few hours after the delivery, when notified that the delivery was made.

On Monday evening i was called by the automated service and was told that delivery was set for Tuesday between the hours of 815 to 1015 am, what a surprise when there was a knock on the door at 725 am. No big deal, i figured the earlier the better. When I asked the delivery man about the installer I was told to call the store.

I called the store to notify them that the stove was delivered and after, holding on for about twelve minutes listening to very loud music, I was told that the installer was very busy and behind schedule. I requested to speak to a Supervisor, Mrs. Shayla was very helpful but unfortunately there was nothing she could do, but notify the independent installer and ascertain what time was he expected to get to my home. She also stated that the installer will call me with a time, I thanked her and waited for the call.

At 430 pm I was still waiting for the call which never came, I again called Sears customer service, I stated my problem and was put on hold listening to that loud music. I finally spoke to supervisor Dillion. He was very understanding of my problem, but he to was unable to help, it was up to the installer, the independent that works for Sears.

Mr. Dillion also stated that I was only put on the service route at 1100 am that morning Tuesday 6/26/07. that's not my problem that the someone forget to do their job I had a gas stove that I paid Sears to have installed on the day of delivery. Mr. Dillion stated that he will call the installer and either he or the installer will get back to me. It was now after 5pm, it looked like take out for dinner. At six o clock the installer Mr. Beutel called and stated that he will come the following day, after three pm. He also stated that he will call me Wednesday hoping to squeeze me into his schedule, well finally at 1130 Am I had a working stove.

I've been a Sears card holder since 1976 and I think this will be the last time I shop at Sears. I not crazy just tired of the big stores taking advantage of the little guy. I'm only one customer and i'm sure you can survive without me. I know there are many disappointments in life, we have no control of but a simple delivery and installation of a gas stove. Shame on you.

I must say that both supervisors Mrs. Shayla and Mr. Dillion were very professional and know their job, but again it was all up to the independent installer who works for and gets paid by Sears. Also Mr. Beutel was very professional and knowledgeable about his job.

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