Sears
reviews and complaints

I am in canada and I an so upset thet I can't buy a part from sears parts direct, the part is not available from sears canada but it is from sears perts direct this part is important to make my km70 dehumidifier work it cost $ 300.
We buy products from all over the world and can't buy a silly little part from the usa. Please help me to get this part it is j3150004240 pcb for 70 pint for a deshumidifier.

Regars

Yvan gauthier

I scheduled an appointment to have my car serviced for wheel alignment, balance and rotation. I purchased the "Lifetime Wheel Alignment" last year as I have with all of by vehicles in the past. I scheduled an appointment for Thursday March 16th at pm (One pm). Upon arrival I was told that i would be completed by 2:30 pm. I sat in the waiting room and I noticed that at 2pm my car had not been looked at, moved, absolutely nothing had been done. I asked the manager and he said that "I told you it would be done at 2:30". By this time it was almost 2:20 so I knew that the services would not be completed by 2:30 and had a prior commitment that I would not get to on time due to the service not being started yet. I asked the manager for his managers phone and the manager refused to give it to me, He told me to call customer service. I called them around pm on that day and was told that a complaint had been filed and that the district manager would be contacting me within 3 business days. NO Call Back as of yet. Every time that I visited in the past, It seemed that the manager was not pleased that there would be no charges for my service. I also made an appointment so that I would be able to get in and out in a timely manner. Each Time that I schedule for my alignments, I am not treated favorably because I will not be exchanging revenue.

I had a second service appointment scheduled today (the first one, the part sent did not fix the problem). I called Sears to let them know that my part had arrived and was told my appointment was a week later than what was scheduled
. I physically spoke with the repair man as he was rescheduling my appointment and 3/27/17 was agreed upon as I was getting ready to leave town. On my receipt, 4/3/17 was printed out even though he new I would not be here. Sneaky. So, after multiple calls to China and or Puerto Rico, I am still waiting for an answer. I was transferred multiple times to a supervisor that would go check on something and I would conveniently be disconnected.
Handy!
Tried yet again and am waiting to see if I get a phone call from a service person… Terrible service, but not their fault. The fault was the appointment not the Call Center people. They apparently do NOT have a chain of command there and cannot connect you with anyone that can help you. I even asked for the phone number if they needed to call in sick. Nope no number available.
Handy!

I will never buy another thing from sears. We purchased a dishwasher not even two years ago with a maintenance agreement. The protection agreement department is worthless. You stay on hold for 30 minutes ever time you call. They also cut you off and you have to start over. If they put in a case number wrong, they have to re-start. Worthless! I'm now calling every day until they replace this piece of garbage. We are replacing all our major and large appliances — but it won't be through sears. Guaranteed.

I simply don't recommend Sears because of their terrible and poor quality and of course because of their so called support.
If anything happens be prepared to be treated terribly by their support, these people will not help you and you will be left alone with all your problems. There is no way to return, no matter what your reason is, but these clowns simply deny all return and refund requests. My items arrived all damaged and broken due to poor packaging and no one from Sears offered me help.
I wasted a lot of time trying to get at least a discount or something, but they made fun of me and later stopped replying. Please, beware of Sears! They used to be good, but that was a long time ago. Avoid!

I got a pair of craftsman work boots a couple weeks ago and I am very very disappointed with them I have them laced as tight as they can be and which is making them curl where the laces start and they are getting looser every day and there not even broke in yet I have never had this problem with any other work boot I have bought and these are the most expensive ones I have got I'm a roofer and its getting to the point that the looseness is getting dangerous ! I don't want to have to go buy another pair of boots already my boots usually last a year this is not the quality I would expect from craftsman my email is arlen.[protected]@gmail.com and my phone number is [protected] I tried to enclose pictures but it said their to big

We ordered washer dryer through sears erin mills centre and it was delivered on time but delivery guys were extremely rude and no cooperative. They made 2 dents on our stairway while during their work. They had no manners how to talk to the customers. They asked us to stay away from them and do not over look what they are doing. I complained on the survey call received soon after the delivery.
Please see pictures.
Our order number is 05303 and contact number [protected]

Here's the email I sent yesterday morning at 4:53am pacific time to james politeski, the vp of home appliances. I know it's a shocking thing to say but no response from this once great company that has disintegrated into a mockery of itself.

Mr. Politeski,

I ordered a hot water heater on sunday, february 26th, 2017 for my sister and brother in law whose hot water heater went belly-up that morning. I have confirmation that the hot water heater would be delivered yesterday, wednesday, march 1, 2017. You blew it. Not only did they not call the night before of which the order and the information given to me said would happen, my sister had to deal with some no-nothing “customer service” reps, i’m guessing in the philippines where perhaps hot water isn’t quite as critical as it is here. First, they couldn’t even find the order and when they finally did (I mean, she had the order number for god’s sake) , they said it couldn’t be delivered until monday, march 6th.

Unacceptable. I was texting my sister while in the middle of an important meeting myself telling her to tell them to bump some other person who ordered after I did and get the damn thing delivered today. Well, that didn’t happen and now it is supposedly scheduled to be delivered tomorrow between 7am-9pm. Their installer who they had already booked is leaving first thing saturday morning to go back east for a week. So your company’s error has exponentially compounded the problem of them still not having hot water despite a guarantee of delivery yesterday.

Under separate cover, I am sending the order which you are welcome to click on and see the delivery date as I scheduled it (It was the first available delivery date, by the way. )

I expect there to be recompense in the form of an upgraded low nox 40 gallon water heater and/or the 6 year in home service agreement that I also purchased be sent back to me in the form of a check so I can pay for someone else to get out there and get the unit installed.

It is 4:45am my time and I have been at work since 3:30am. That is my normal time of arrival. As my email is publicly available, unlike yours, and my company is much larger than sears is, it infuriates me that I have to go through this most likely pointless exercise to try and reach you.

I will expect a reply by 12 noon pacific telling me what you are going to do to make this right. If not, sear’s doesn’t need any more negative reviews but I am a social media fanatic and believe me when I say I will be posting many, many reviews about this incident if it is not made right.

You may also notice my title. I am in charge of affiliate sales and customer service here and if one of my customers was treated the way my sister and brother in law were treated, someone’s head would roll or, at the very least, they would be written up and I would have already interjected myself into the situation to make it right with the customer. I guess that’s why i’ve been doing this for 34 years.

Make this right today, please. There is no other option.

And i’m forwarding the order to you next.

My older model heavy duty Maytag recently started leaking and I had a Sears repairman come out to take a look. He promptly and correctly identified the problem as a leaky hose. He just as quickly informed me that the washer was too old and he could not get the part to fix it. He was a nice guy and gave me a coupon for 10% off a new washer (at Sears of course) and a bag of detergent. He also tried to sell me a warranty for $40+ a month for all the appliances in my house. I quickly refused. To be fair, he did tell me that I could maybe find the part in 'an old shop' and fix it myself. HE CHARGED ME $85.

Shortly after he left I went on the internet to see if I could find the part. Within five minutes I had found the part on three different websites, one of which was Maytag. I don't understand the disconnect between what he told me and the availability of the part. It seems to me that he was more interested in selling me a warranty and or a washing machine than fixing my perfectly good but for a hose machine.

I don't mind the sales pitch so much but I do object to the $85 that it cost me to hear it. I spoke to at least three folks at Sears, one of which hung up on me...real professional.

As I told at least two of the folks that I spoke to, it is no wonder that Sears is on the ropes given these type of business practices. I really have to wonder what percentage of their calls actually result in repairs. It seems to me that their repair service is just a way to funnel customers to their store or try to sell them a stupid warranty that everybody knows are rip-offs.

I am writing to report scamming activity/identity theft related to Sears Holdings Corporation, which was advertised as a job on Upwork. Someone online is pretending to be Stephan Zoll, representing Sears, and offering editing and writing jobs through Upwork. Clearly this person (or people) knows a lot about your company and the way it is managed. The job description is Editor/Proofreader for Sears Holdings Corporation and is as follows (pasted from Upwork):
Job duties:
Reads and evaluates material for grammatical errors and style consistency.
Confers with writers and/or editors to resolve problems or questions.
Formats text on a word processor.
Maintains list of material to be edited while it is being processed.
Maintains and updates mailing lists.
Maintains schedule of deadlines for printing and mailing projects and makes printing and mailing arrangements.
Assists in compiling and formatting bibliographies; performs basic library research related to project.
Knowledge, Skills and Abilities:
Knowledge of language skills necessary for proofreading and editing written material.
Knowledge of publication formats.
Compensation:
Due to your level of experience and communication skills, the company has decided to give you a chance for you to work for the company and will like to see your diligence, Charisma, Commitment towards this job. Congratulations!

You will Earn $38.72 per hour, You will receive your pay via Direct Deposit Bi Weekly

Benefits are:
Medical, Life Insurance, Vacation, Paid Time Off, Tax-Deferred Annuity 403b 401K, Tuition Assistance, Comprehensive Training Program, Employee Assistance Program, Sign-On Bonus.

The person getting the job reports to Stephan Zoll on Google Hangouts. Someone on Google Hangouts in pretending to be Stephan Zoll, giving out job duties. They send out a check for $4990 to the “editor” in order to purchase software and a laptop for the job. The check comes from an address is Riverside, CA and is mailed overnight by Fed Ex.
I received the check and was instructed to deposit it in my account. As it takes at least three days for it to clear, Staphan Zoll (the scammer) told me to send $530 from those funds to Ms. Lopez Lopez in CA in order to order one of the software. I paid this money out of my own pocket as the check had not cleared yet. This morning, I went to Citibank and they told me that the check was fraud and that I should report the scammers to both the FBI and to Sears Holdings Corporation.

I have receipts and further information to provide to you, but I would like to hear back from you in order to resolve this serious matter as it is not good for Upwork to be advertising fraudulent jobs. I would also like to be compensated by you for the $530 I lost through this scam.

We bought an oven from Sears three months ago and it was of a very poor quality. We tried to return it for a refund but Sears refused to accept it back. They claimed it was no longer their responsibility and said that there was nothing wrong with that oven. As I said before we bought it three months ago and it already broke. When we contacted Sears and explained the situation they said that there was nothing they could do. We had a warranty but they simply did not care and said that in our case warranty could not be used.
Very poor service and terrible support. We had a bad experience with Sears and of course we will not buy from them again. This store is not to be trusted! Beware of Sears!

Went to Sears to get some decent boots had purchased a pair a couple years before and was hoping to have the same good and comfortable boots to work with. First problem I had was I couldn't try on the shoe due to the placement of the security dye connecting the two shoes together. So since I have liked previous shoes because of quality And comfort. I took a size 10m up to cashier to purchase. Second problem or the night the cleric did not or forgot to remove that dye pack holding shoes together. So I get to the car and me being the man I am said I'll get hat thing off I got tools it can be done. Well about ten minutes later it busts, ink every where over my hands, door panel, dash, and at time I didn't realize but in both boots. Third mistake that night I put boots on, well that's why I bought them. Next day.my left foot devolped a corn and was in too much pain to wear boots, which problem one would have soulved. I had rubber boots to wear and was raining so just left boots off. Well cpl days later my feet swell up like an elephants foot and the burn was too much for me to bear, so off to hospital i go not knowing why. They diagnosed it as cellulitis poor blood circulation, I'm not getting younger so I accept that. A cpl weeks go by and finally get that corn off so time again to try on boots. Only wore for about ten minutes before pain set in. So off again, and then a cpl days later my ankles and feet were all swollen like before. So I think what did do in common both times before foot swelling. Only two things came to mind one was taking a shower and the other was putting on those boots. Pain and burning sensation for so bad it was back to hospital. Well this time I had a better idea what caused my feet to swell it wasn't circulation it was an alergic reaction to ppd from the security devise. Well long story short I'm allergic to ppd. Today I'm going to Sears to return those boots even though they are well past the 30 days, over double and hoping they will because I didnt pay good money to not to ware.

On February 15, 2017 a Tech was sent to my home to diagnose a leak with a dish washer. The tech could not open the kick plate door at the bottom of the dishwasher because the screws were rusty his tool would not open the door, he sprayed something from a can and tried again and it still would not open. He said it was a copper pipe problem for a plumber big job put his finger under and got finger wet we were both on the floor trying to see if water was leaking I saw water on the edge of the tile nowhere else and some cobwebs and dust. He ran the washer a few minutes nothing leaked.He did not have a moisture reader. At the end of his time here he charged me 169.00 to tell me that I needed a plumber he did not screw the plate back on the dishwasher correctly it is overlapping the quarter round and I can put my finger into each side of the place where the plate is supposed to be flush I want a refund for the 110.00 dollars he charged me for saying he check the valve he could not even see the valve, and I want him to come back with the proper tools to put the plate back correctly. His flash light was too dim to see and I had to use my larger flash light and the tool he was trying to use to unscrew the screws did not loosen them. He could not even pull it out far enough to see to make a definitive diagnostic.

I bought a washing machine for $1259.00 on Jan 17. I cancelled the order the next day. I was told they could not credit my debit card that I used and Sears would send me a check with in 2 weeks. I did not receive any check.
I called the store and spoke to Ivan whom I bought the machine from, he said he would look into it and get back to me. He never got back to me. I called the store and spoke to Greg the appliance manager who told me to come to the store and see Ivan and Ivan would refund the $1259.00 to my card. I went to the store and Ivan told me he knew nothing about it. I asked
to speak to the store manager. He was on vacation. So I talked to the asst store manager and he said the warehouse had not released the credit.?
This game of lies they are playing is inane. Why are they doing this to me?
Any other store (ii) Loews, Home Depot would have credited my card on the spot and been done with it. Do I have to take this any further? I'm sure seven on your side would love a compliant on this. The Store was the one in Santa Rosa Ca. When talking to Greg (Appliance Manager) He said he told Ivan to take care of it as mentioned above and Ivan denied knowing anything about it, I could hear them laughing over the phone. I want my refund back, I don't want to go to the extent of complaints to agencies beside the store but I will if that's what is going to take.

Richard Bray
Christine Bray
[protected]@comcast.net
[protected]

Reporting a call center employee for the austin round rock area,
Chelsea villarreal, she works as a call center agent in the austin, round rock area. I recommend her being drug tested, not only does she smoke marijuana/weed on her days off as well as selling marijuanna, she also smoke on her breaks during work.
She is a short, cubby hispanic girl with a mole near her mouth.

The reason she passed her first drug test is she was given enough time to go to planet k, to buy fake urine.

My item didn't arrive and no one from Sears is able to help me. It actually looks like they don't want to do that and don't want to waste their time on me. I contacted Sears support service many times and heard nothing but empty promises. They said they were working on my issues and said that they'll contact me as soon as possible. But time passed and I didn't see any results and felt like no one actually cared. I'm very disappointed with Sears. They are such a huge and well known company and that kind of attitude is terrible and unaccepted! I will not shop there again and will tell everyone I know about what Sears really is.

I bought a Kenmore Elite Refrigerator 3 years ago. It quit working the week before Christmas, when I was expecting my family for Christmas. The Repair man was scheduled for January the 16th. That was as soon as they could get to us! Then, they recalled and had to reschedule the appointment to the 23rd of January. All this time I'm paying weekly for a rented refrigerator. It was fixed on the 23rd only to last 1WEEK! Now, they can send a repair man out on Feb 13th. So, I'm renting a refrigerator again when I own a $3, 000.00 one. I will never by a kenmore again or buy anything else from Sears. When you call you speak with someone from another country that can only schedule appointments and do NOTHING else. Read ALL the complaints before you buy from Sears!

This is the third Kenmore canister vac I've owned in 15 years. I purchased it in 2014 at Sears for $479.99 plus the 5YR warranty for $84.99.

I've had the vacuum for 2 yrs 8 months. Two parts have broken and been replaced, and now one of the replaced parts has broken again. Here's a timeline that explains why I'm so upset with Sears.

5/11/14 - Purchase Date

5/9/15 - We were told the 5-yr protection plan included coverage of yearly maintenance, so I called to find out where I could take the vacuum for this maintenance. To my shock, I couldn't take it anywhere. If I wanted to take advantage of the maintenance, I would need to drop it off at Sears and then it would be shipped to Texas for the maintenance! Texas! (We're in WI.) I decided not to take it in because A) I wouldn't have had a vacuum for 3-4 weeks, and B) I worried that it would get damaged during shipping. What I requested instead (and this took A LOT of phone calls) was for Sears to provide me with filters and bags that I could use over the next 5 years, because those things are supposed to be changed out during the yearly maintenance. Luckily, they obliged.

7/16/15 - Part number 33 of the Powermate base unit (the furniture guard that wraps around the unit) fell off. Now, without this part, you can't vacuum along woodwork or near furniture without fear of damaging these things. The part is basically a bumper to protect items in your home and the base unit itself. Since I have the 5-yr warranty, I called to see if a new furniture guard could be sent to me. Instead of sending just a guard (which would have been difficult to attach to my existing base), the service rep sent an all new powermate base unit. I was off the phone in 10 minutes and received the new base within a week.

9/9/16 - Part number 6 of the floor brush (the swivel pipe) broke, causing the wand to separate from the base whenever I was vacuuming. This made it impossible to vacuum. Again, I called to request a replacement. The call did not go as smoothly as when I called in July 2015 to request a replacement for the furniture guard, but when all was said and done, I was sent a new swivel pipe. Great, right? Wait for it...

1st person - I called the number (for PARTS) I'd called two times previously regarding replacement parts covered under warranty. The person I got this time said I called the wrong number. She gave me a different number for WARRANTY and then transferred me.

2nd person - Said I was transferred to the wrong department and transferred me to the PARTS PROTECTION DEPARTMENT.

3rd person - Said I was supposed to call the PARTS department, which I called in the first place! **I should note that each time I got on the phone with someone new, I had to re-explain what I was calling for.** So I get transferred again--back to parts!

4th person - (At this point I start asking names.) Armin (said his supervisor's name is Spencer) with Parts Direct tells me the part I need cannot be shipped. Instead I have to schedule for a service tech to come to my home to fix it or verify that it's broken at which point a replacement would be ordered. BUT, if I need a new part, I will have to pay for it and will only get a 25% discount courtesy of my 5 yr parts warranty. Excuse me? I've had to have this part replaced once before, and at that time, the service rep sent it to my home. So why isn't it covered now? Armin tells me the two reps who'd previously sent me replacement parts should not have done so, that they did so erroneously. That made absolutely no sense to me (how could two separate employees make the same error a year apart?), so I asked to speak with someone else. Armin gladly transferred me.

5th person - Austin, a technical specialist, listens to my issue. He informs me that the actual reason why a replacement part cannot be sent out is because the price has increased since 2015, so it is no longer covered under the 5-yr master protection plan (warranty)! Seriously? He mentioned some prices while we were talking, and then I realized at one point that I should be writing everything down. I remembered that he'd said the 2015 price for the part was $69 and asked him to repeat the 2017 price, which I know he stated was over $300. But then he told me he never said how much it was now and that he isn't even allowed to tell me the prices. What? Why? He'd already told me the prices previously but then when I asked him to repeat so I can jot them down, he says he can't? I was so confused at that point and probably should have let it go, but I needed answers. So I asked to talk to someone else.

6th person - Ana tells me that I should take the vacuum back to where I purchased it for an exchange. Yes, to exchange the entire vacuum. Since I'd already received two replacement parts and now need another, she says it qualifies as a lemon. I tell her I don't want a new vacuum, just the replacement part, but she maintains that the part is no covered. So, I ask her for the number of the original store and she gives it to me. Then I request that she calls the store to explain my situation and verify that they will in fact exchange the vacuum. Ana hangs up on me. I'm not making this up, folks.

7th person - I call back and get Angela. She listens to my entire story and then proceeds to explain how/why the part I need may no longer be covered when it had been covered in the past. She says it doesn't have anything to do with the price going up but that maybe it actually wasn't covered way back when a new one was sent to me in 2015, that the person I spoke with might not have checked the approved parts list. When I asked her about the second replacement part I was sent "in error" she did agree that it seemed weird for two reps to make the same mistake. Then she then went off on a tangent explaining to me that since the two parts I'd previously received weren't actually covered under the protection plan that Sears would have had to pay the warranty company for the parts. Sorry, buy I couldn't care less about any of that. Anyway... Since it sounded like there was no way I would be getting a new Powermate base unit, I asked if she could just send me the cheap rubber furniture guard. She puts me on old and comes back to inform me that even that part isn't covered anymore! So then I asked her if she could tell me exactly which parts are still covered. She put me on hold and then 10 minutes later a DIFFERENT person asked how she could help me. Angela had transferred me AGAIN!

8th person - Once again, I have to explain EVERYTHING to Dawn. When I get to the part when I ask Dawn to tell me exactly which parts are still covered, she puts me on hold. I was relieved when she came back and started naming the covered parts. So since I can't get the part that I actually need and it seems that Sears will be going out of business soon, I ask her if she can just go ahead and send me all the parts that are covered. Yeah, kind of a ridiculous request considering none of those parts are broken on my vacuum, but after the ridiculousness of the situation--the maze of people I've been transferred around to--I don't care. So she tells me to hold so she can transfer me to someone who can send me all the parts. I wait, and wait, and wait...

9th person - I explain what I need to Kathy and she stops me and asks, "Wait, are you talking about a vacuum?" Yes. "Oh, well, I don't deal with vacuum parts. I work with large appliances and garage doors. Where are you calling from?" Turns out, Kathy is located at an actual Sears location in Phoenix, AZ and she has no idea why Dawn transferred me to her. OMG. So Kathy apologizes for the hassle and tells me my best bet would be to call the store manager of the Sears location where I purchased the vac. She assures me he will help. She also gives me the direct number to the warranty department, so I try calling that number first...

10th person - I waited on hold for 61 minutes before someone finally answered. I didn't even bother to write down her name because I had just had it. Besides, will the names even matter anyway? Clearly, Sears doesn't care anymore because if they did, customers would not go through this type of situation. Anyway... I tell the girl how long I was on hold and that I now have very little time to explain my situation to her because I need to take my son to piano lessons. She says, "Oh, I'm so sorry about that." Then, as I'm responding, the call disconnects.

11th person - (next day) Around 9 a.m., I called the local Sears to speak with the manager as Kathy in Phoenix, AZ suggested I should do. The operator takes my name and number and assures me Jim Day will return my call. It's now 1:20 and I still haven't heard from him.

Despite the broken parts, I still like the vacuum. The motor still runs fine, and I still like all of the features, such as the dirt sensor, the extendable wand, the swivel head, etc. It's just so frustrating when exterior parts break and when a company doesn't stand behind their product by honoring protection agreements. It's also terrible the way I was transferred from person to person and none of them had a cohesive understanding of how to handle my situation. I feel like most of the people I conversed with simply chose a number from a master company directory and transferred me. Something has happened to Sears, something bad. The company is no longer customer friendly and will likely suffer terribly as a result.

I remember going to Sears with my parents when I was a kid. It was always *the* place to buy appliances, tools, and lawn care items. Sadly, this experience has tarnished my feelings for the company and Kenmore products, and I will never purchase the brand again.

I have a Sears 4 my home extended warranty when I began having issues with the washer. Sears has sent the same repairman 4 out of 5 times
I have called for service. I load my clothes add detergent and push start .

The machine gets stuck in detection mode and spins for an hours off and on without pumping in water. I or the Sears repairman can manually advance the washer to fill with water. After it fills with water, it washes for hours until I manually force it to drain. I have had Sears out a total of 5 times. It always runs through the cycle for them, but they test for codes which their are never any. I have requested a technician to just observe, not check for codes or touch the machine. Just observe the machine and see what I see. I bought an automatic washer not a manual one. It is warranted for $500.00 They can't fix the machine, but have replaced a circuit board and the pump motor.

Since they cannot fix the machine and will not observe it without pushing buttons to see what I see. And since they won't replace the washer or pay me the $500.00 in the contracted value of the washer. I want to film the technician manually advancing the washer and being dishonest about the washer. I want either a replacement washer or for Sears to pay me $500.00 for the washer

About 1 month ago my Kenmore Elite bottom freezer refrigerator started emitting a terrible smell. It was first noticed in the water and ice but now the whole refrigerator smells and it's making the food taste bad. I had a Sears technician here 2 days ago who said there was really nothing that could be done and he couldn't find the source of the smell. We can't drink the water use the ice or store food in the refrigerator as everything takes on the taste of the awful smell and extended warranty but I think that is up soon. I plan on calling Sears again on Monday hopefully they can set another technician out and get this fixed. Other Kenmore Elite appliances in my kitchen and I've never had any issues them. So I'm feeling very frustrated at this point. The fridge is only not even 2 years old.