SUBMIT A COMPLAINT

Searsdelivery service

The following is a list of the emails documenting the original problem, phone calls made and no results from Sears. I have deleted my name and address from the emails.


Hi,

Our phone number is 608 xxx-xxxx.

Here is the list of emails

Hi,

I called the delivery specialist and David said he could not help me and
gave me the phone number of [protected] to call. I called and Christopher
answered and said he could not help me and told me to call the delivery
number again. As I started to complain, he hung up!

WHAT KIND OF BUSINESS IS THIS!

Do I have to go into the store with a sign telling people to ask me about
Sears and how they handle problems? Why the run around?

Getting very frustrated and ready to start going to every site on the
internet that I can find and start telling my story.

Do something!!


Bill

-----Original Message-----
From: Sears Feedback
Sent: Tuesday, March 15, 2016 12:50 PM
To: Subject: Re1:Re: Your Sears.com Feedback (KMM57559866V11618L0KM)

Dear Bill,

Thank you for getting back to us. We are sorry to hear that you haven't
heard anything back from our delivery team.

We have sent your information into our damage claims department to look
into and assist in resolution. We ask that you allow 3-5 business days
for our team to research this and reach out regarding an update. If you
have further questions, concerns, or comments, please e-mail us back, or
contact one of our Delivery Specialists directly by phone at
[protected].

Once again, thank you for contacting us and have a pleasant day.

Sincerely,
Travis B.
Sears Holdings Corporation


Original Message Follows: ------------------------

We have not heard from HDL. Please resolve this.

Bill

From: Sears Feedback
Sent: Wednesday, March 2, 2016 10:36 AM
To: Subject: Re: Re2:Re: Re1: Your Sears.com Feedback
(KMM57005552V20187L0KM)

Dear Bill,

Thank you for contacting Sears. We apologize for the inconvenience you
have encountered with your washer and dryer delivery. A damage claim has
been created regarding reimbursements for the property damages. You will
be contacted within three business days from the delivery carrier HDL If
you would like to speak with one of our Delivery Specialists directly,
you may do so by calling [protected].

Thank You,
Nisa L.
Delivery Offline


Original Message Follows: ------------------------

Here are the pics in a smaller format.

Bill


From: Sears Feedback
Sent: Saturday, February 27, 2016 9:14 AM
To: Subject: Re2:Re: Re1: Your Sears.com Feedback (KMM56965500V38171L0KM)


Dear Bill
Thank you for contacting Sears.

I am sorry to inform you that we are unable to view the attachment sent
by you.

I request you to compress the file size less than 100000 bytes so that
we will be able to resolve your issue as soon as possible.

You also have an option to fax the receipt at [protected] and please do
mention the case number on the top of the attachment.

I appreciate your patience in this regard and look forward to serve you
again.

Sincerely,
Ace S.
Sears Holdings Corporation
[protected]

Original Message Follows: ------------------------

Hi,

Attached are photos of the valve and wall where the valve was broken
off.

Bill

From: Sears Feedback
Sent: Friday, February 26, 2016 4:15 PM
To: Subject: Re1: Your Sears.com Feedback (KMM56768857V96661L0KM)

Dear Bill,
Once again, I apologize for the inconvenience you have experienced with
your recent delivery. So I am able to look up your order information,
could you please provide phone number, zip code associated with your
order and we will gladly be able to help with your delivery issues. The
information given was not able to pull your order up.

If you have further questions, concerns, or comments, please e-mail us
back
Or contact one of our Delivery Specialist by phone at [protected]

Once again, thank you for contacting us and have a pleasant day.


Sincerely,
Kesharie S.
Sears Holdings Corporation

Original Message Follows: ------------------------


Comment:My name is Bill and we recently bought a new elite washer
and dryer. Sales check number [protected]. The units were delivered on
Thursday (2/18/2016) When the installers came they only had to install
the washer as I had to convert the dryer to lp first. While attaching he
hose for the washer, the installer was over zealous in tightening the
hose with his large pliers. He broke off the valve from the wall! As
water went everywhere, I rushed to shut it off. We dried up the water as
well as possible but it still sat below the platform that I had just
built for holding the washer and dryer. (I did not buy the platforms).
With the fact that the pipe and fitting had to be redone, I would like
to ask for a return of the delivery charge on our units. I replaced the
parts and did all the labor myself but a plumber would have been more
expensive. Let me state that I was not pleased with this situation. I
have purchased many items from Sears over the years.
Name:
Response ID:R_5z2KYO1TcOaREqJ

From: [protected]@trtsapprsa2.kih.kmart.com
Sent: Thursday, April 14, 2016 9:31 AM
To: Subject: Concerning your recent survey with Sears


Dear Valued Member,


We have reviewed the feedback you provided on your recent concern.


Unfortunately the phone number you have provided does not pull up any service information. If you would like my assistance please respond to this e-mail with the phone number associated with your account, delivery zip code and details regarding your experience.


Sears Member Services

Members Original Feedback:

Two months, emails, phone calls, told to call another number and then that number tells me to call back the first number. Service was terrible. Installer broke off valve while attaching hose to washing machine. The cost of hiring a plumber to come out and fix it immediately would have been very high. I am asking for the delivery charge to be credited to my account. I went and bought the pieces and repaired the break myself.

Bi
Apr 18, 2016

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