Sears
reviews and complaints

I bought a Kenmore Elite ( made by LG ) Trio bottom freezer back in April 2015. Now, in July, 2018, the compressor has gone bad. I see here on the internet, that these fridges have had these on going problems for over a DECADE. How long DOES IT HAVE TO TAKE, before the Manufacturer ( LG ), or SELLER, (SEARS) is held liable for these very costly products. They are obviously peddling these junk refrigerators, and nobody seems to care. They are not cheap to buy. What a scam on the American Consumer. It's a shame this foreign company is not forced to fix this problem/design, that they have known about for over A DECADE NOW. I wish I had known better, because I would not have spent my hard earned money on this piece of junk.

I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that. I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit card. The mattress was delivered to me on May 25th, 2018. I chose the mattress I did because Sears' mattress guide recommended it to be the one best suited for me. Within a few days I knew it wasn't right for me. I called Sears to have it returned and they told me I had to wait 30 days before I could. So for 30 days I worked, as a waitress, with unbearable back pain. I then called them after the 30 days which was June 23, 2018 and told them what was going on and to take the mattress back which I was charged a pick up fee and a 15% restocking fee. They didn't care that it was their recommendations that made me decide to buy the mattress or that I spent 30 days in serious pain. They are not customer friendly at all I realized. I was told I would have my money refunded 7-10 business days. After that time had passed I called Sears and spoke with a customer service representative, Miles #1082301, and she informed that it was 7-10 business days from when they inspected the mattress etc.. which was June 29, 2018 that the 7-10 business days started. Which by the way my mattress was in perfect condition when it was picked up and I have a copy of the driver's log stating just that. I was also told by her that the full purchase amount would be refunded to my credit card which I didn't use for the full amount just $147.72 of it. I told her I would rather the amount I charged on my card to go back on my card and give remaining balance to the Why Not Lease It company but was told it would be returned to my card because that's how it worked. By the time this call was made it was my 6th or 7th time I had been calling Sears about all this and getting the run around. I even went into the Sears store here in town because I was told I had to get my refund that way and all they did at the store was look confused and said to call the online people. I called the Why Not Lease it people on July 12, 2018 and explained everything again and at the end of the call they said that they had everything worked out and the money would be returned to them in 7-10 business days and my down payment would be credited back to my credit card. Now comes July 31, 2018 and still nothing from either company. So I called the Why Not Lease It people obviously very annoyed by this time and was told that I needed to have my order cancellation number from Sears. I have documented every single date, price, time frame and recorded all the calls and not once did Sears say anything about a cancellation number. So I waited a couple days to calm down to call Sears again plus I needed a break from telling my situation 100 times at this point. When I called Sears on August 2, 2018 I told them immediately that I wanted to speak to a manager or supervisor or anyone with authority and I wasn't going to explain what I was calling about to anyone except to someone in charge. After being put on hold again a lady with a heavy accent came on and said she was the supervisor and before we start she wanted to make sure I was aware our phone call was being monitored and recorded. I then replied right after that it was fine and I too was recording our conversation. She told me I had to stop recording or she wasn't going to continue the call. I asked her why I can't record our call for my records but yet they can record our call? She wouldn't answer my question so I continued on telling her I needed a cancellation number. She told me I have to first tell her I stopped recording and I again asked why I couldn't when they are and she hung up on me. I have been getting the run around from both these companies for over a month now and haven't got anywhere with them and don't feel that I am especially if they won't allow you to record them. What is it that they don't want recorded? If they're an honest business that wouldn't do anything illegal then why would it matter? All I would like is the down payment I made back and the financing company to have the money they gave to Sears for the remaining balance of my purchase. I'm a waitress and I don't have money to just throw away. Because of this I'm sleeping on a air mattress until I know this is settled before I try and go buy the right mattress for me. I don't know if they're going to try and say I still owe them and send me to collections or court. I feel like I'm being scammed and ripped off by these people.

On 1/16/17 I purchased a sears refrigerator to be delivered on 1/18/17. upon delivery the servicemen had damaged the interior walls of my home and kitchen as well as the product refrigerator I had purchased. I made it known to the delivery men at the time that this will need addressed. I immediately phoned sears where I purchased Ft Myers and spoke to a woman named Samantha 5:36pm who placed me on hold then came back said Adam and David are the individuals supervisors and need to address my complaint. She stated I need to go to the delivery company and it is their responsibility. I asked for the info and she was not cooperative therefore I located that and called and began getting placed on hold for the next person and so fourth. Finally I received information that there not only is a report to be made to the delivery company but insurance company. So I reported to Deborah Miner with Sedgewick as well as Carrie Davis with XPO Logistics. After much persistence and cooperation Deborah Miner was very helpful and I received payment for my damaged home however the refrigerator damage has yet to be reconsolidated. I have numerous email correspondences with Deborah regarding Carrie Davis and she was the individual representing XPO Logistics. After conversation with Carrie Davis in March 2017 she stated I need to send her pictures of refrigerator damage and she would make a report. After months of contacting and leaving messages with no return I finally got her on the phone and she said she would make arrangements for my replacement refrigerator not only for damages but it did not work and I had no water and ice. Now in come August after speaking again trying settle and get my product paid for and purchased I had a knock on my door and hour after speaking with Ms Davis and her stating I would be receiving a call to confirm day and time of delivery and there were two men asking to come in and look where they would be delivering my refrigerator. My fiancé Dr Raul Davila was present during this time as he was home going to work late that particular day. He let them enter thinking this was the case to our surprise these two men came inside walked to the kitchen area began talking Spanish to each other and it happens that Dr Davila is Spanish and translated what was stated. They were saying that they were not going to be responsible for the men delivering the product and they need to speak with them as well as Ms Davis. While they were there it was very evident that Ms Davis was aware of their presence and it was set up and planned by both because she phoned them and they again spoke Spanish assuming I would not be aware of what was said however again Dr Davila was present and heard the conversation. They handed me their phone and Ms Davis stated after speaking with them I will be getting a letter. I thought that to be odd and asked a letter? She said yes within a week. I asked what about the delivery day and time? She again said I will be getting a letter from them. I then said are you telling me they are refusing to replace the damaged refrigerator they delivered and not operable and put together correctly with loose handles and etc. She finally answered stating yes they are not. I then looked at the 2 men in my home with disbelief and wondered how can something like this happen and she send 2 strangers unannounced. Not only very scary but dangerous and unprofessional and unethical to name a few. As they were leaving they placed last shocking comment that I can buy spray paint to cover my damaged refrigerator! This was the last appalling statement I would hear from XPO Logistics to date. Since I have tried calling and leaving messages and only to get from Carrie this is my problem and if I was not happy next time shop elsewhere. I could not believe what I was hearing. I have been more than patient and should not have to accept being robbed of my purchase and hard earned money with a non operable refrigerator that is damaged. XPO needs held accountable and Ms Carrie Davis. I want my purchase and this removed from my home and this documented to prevent future consumers from this experience. Ms Davis did not appear to be concerned that there would be a formal complaint to the Federal Trade Commission and any and all governmental agencies and resources for consumers such as tv stations assisting consumers as myself against this type of fraudulent actions as well as newspapers and any other sources and legal aids. I am requesting a formal complaint and investigation into this report.

My tv shut off 7/29/18 and when it came back on it had a dark shade over the top half of the tv. I called the warranty department at least 12 times before I got someone on the phone. When I did get someone the people I had to deal with were in the Philippines. They told me that they had no service dates for my area. This is because they closed the Sears store in my area. My warranty ends on 12/3/2018 and after much arguing with them they finally sent a technician to look at it yesterday. The technician took pictures of the problem, troubleshooted it and found it needed a whole new screen. His supervisor told him that the part was in stock and would be in by 8/20/18. The technician made an appointment with me on that day to put the part in. This morning I got an email from the warranty department asking me to call. I called and they told me that they didn't have any service dates for my area again and that the part was being manufactured. They told me that it will be 4-8 weeks for them to get the part in and then to get it serviced it could be longer. So I have no tv until they decide to do something about it. I told the supervisor that the technician said his boss told him the part was in stock and if so why couldn't they next day air it. She then told me the part had to be manufactured so I accused her of lying to me and that in order for them to manufacture the part they would have to set up the process for one tv seeing it was almost 3 years old. She just kept telling me the same BS like she was reading it off a card. She also would not let me talk to someone in the USA. At the end she told me there was nothing they could do, that I had to wait for the part to come in and she couldn't give me any time frame. This means I have no tv for the foreseeable future and I'm stuck with a warranty that means nothing. Wasted money. I want a new TV and to be able to talk to a high level supervisor in the US not from the Philippines.

Purchased the product in late April 2018. It was delivered 3rd week of May 2018. When I installed the product the oven door would not open. I followed troubleshooting suggestions and contacted service when they did not work. I was informed to contact GE service. I had to wait until June 9th for GE service to come out and inform me the oven is not fixable. I contacted Sears outlet online customer service on June 9, 2018. I was assured i would get a refund and they would schedule for a pick up of the broken oven. Here we are August 7, 2018 and I have had 2 months of a run around. Everytime I email or phone customer service I am told my complaint has been escalated and someone will get back to me in 24-48 hours. Apparently for Sears that means over 60 days. I am moving from my home the 20th of this month and have no idea what I am going to do if this oven is still here. Also I have not received any type of refund!

I am again writing to you as a long time and loyal Sears customer. My family believes in Sears products and, until recently, their Protection Agreement and service.

Back in October 2016, I wrote to you about a problem we had with the service department regarding our washing machine and I was thankful that you listened and directed me to Lori Sephus who took the time to look into our service problem.

Now, in 2018, we are again having a service problem with our microwave. The timeline is as follows:

1 July 2018 - call made to Customer Service requesting service appointment for: [protected]

· Microwave, U-300
· Complaint: unit repeatedly cuts off - circuit breaker shuts off
· When circuit breaker is re-set - microwave will come back on but goes off again when operation is started

Appointment made for 11 July

· Technician checked unit, started new operation, circuit breaker switched off -- repeated several times
· Declared he would order parts and also schedule to have an assistant when he returned because of weight of above range microwave
· One part received was received August 1, so we called Sears Service and were told, after waiting quite a long time, that there would be another part coming, so

Appointment rescheduled for July 24th, then rescheduled for August 1st

· Called Sears Monday July 30 to report only one part received -- August 1st appointment cancelled
· Customer service person checked on status of missing parts and said remaining 2 parts to be shipped by Friday 3 August, to be received by 10 August
· Customer Service Rep explained that Warranty requires unit to be fixed within 21 business days of first call for service (July 1) or unit would be replaced
· I requested that she send me an email stating the parts shipping dates and other warranty info - she said she was not allowed to send email

August 3 received recorded message on answering machine that a part was back ordered - would be shipped middle of August

Called on Monday August 6th to reschedule service call

· Went over list of three parts on hand with customer service person (Leila)
· Customer service person checked on status of missing switch (WB24X10146 - another part) and said it would be shipped on August 27
· She checked with Anthony at Protection Agreement Benefits Administration and he said we could submit request for a replacement microwave, but request would be denied because the part was on order (to be shipped on August 27)

This whole situation is unacceptable. We have scheduled time off to be home for the service call, we have spent quite a lot of time on hold for the service department and then we only seem to get the "run around."

For the time spent and the cost of the parts and service call, a new microwave could have been installed.

It's now August 6 and they are telling us we will have to wait until after August 27. That's two months!

Dear Sirs,

About five years ago I purchased an LG combo (Dryer and Washing machines) from Sears. They are excellent machines. We love them! However, one thing puzzles me
tremendously, considering that your engineers must be very talented, and I would presume they seek maximum quality in their products and their materials.

To my shock, my LG washing machine is totally rusted all around the dispenser where the bleach is added when washing clothes. I never had this problem with my previous Maytag washing machine which I had for many years. Is this rust problem because you may have used inferior metals? How much will it hurt your excellent products if you allow this to happen? I don't even know how to remedy this problem.

I hope you pay attention to this complaint so that your reputation is not affected by it. Thank you.

Deacon Jose Fajardo
59 Nicole Dr
West Warwick, RI 02893
Email: [protected]@yahoo.com

less than 8 year old washer would not run. called sears for service. serviceman shows up and diagnoses problem and orders part, set another appointment and says if part comes in earlier call and they will reschedule ASAP. tech shows up and installs part. still wont run. tech goes for a different part, returns and installs part, washer still doesn't run. tech says 1st part is defective and orders a 2nd part with same instructions for next appointment. different tech this trip, installs part washer still doesn't start. investigates more and tells us the 1st tech MISDIAGNOSED and it needs a different part, calls to order part to find out that the part is NO LONGER AVAILABLE ! THAT WE WILL NEED TO PURCHASE A NEW WASHER
go to sears store on 7/28/18. after 2.5 hours at sears Northgate store wife chose a Kenmore Elite 31633 6.2 top load washer. appointment set for delivery on 7/31/18, conformation email comes 7/28/2018 confirming delivery. 7/31/2018 new email for delivery date to 8/1/2018. then new email for delivery moved to 8/10/2018, now another email stating new date is 8/17/2018.
after each email I returned calls as instructed by phone messages and was getting agitated by taking to people not even in this Country, they cant talk plain enough to understand what they saying. also called the store rep who sold this to us and he tried to help, said he found one because of a cancellation and it would be on 8/1 only to get an email moving it to the 8/10 date, went to the store on 8/4 to talk to store manager about this and the fact that on 7/29/ 2018 washer price dropped from $1149.99 to $995.95 which he took care of and credited back to my card, ( not confirmed yet on credit card web site) then said he would call delivery to see if he could help .
so this whole transaction with sears has been a cluster #### from the start of the service call to present day.
sears has signs stating TAKE HOME TODAY false advertisement sears should have told me at the purchase that this washer wasn't available . when at the store on 8/1 I asked about floor model and was told they couldn't sell floor model due to not being able to sell more of this model
this ordeal in now in the 5 th week and I see no help coming soon.
I have never been so disappointed with Sears in the 44 years I have been buying from sears until now. the inconvenience caused by this has caused 3 trips each week to the laundry mat since the start, along with the added cost to use the laundry mat, fuel and wasted time using the laundry mat!
resolution is to get washer here and installed as agreed upon when purchased! along with compensation for the aggravation caused since the start with the repairs that didn't happen to all the delays for the delivery
I will call corporate tomorrow 8/5 2018 as a follow up to this email
sales check # [protected] account # M3789
you can see emails sent to me using sales check #
feel free to call me @ [protected]
Marty T Morehead Cincinnati Ohio 45238

I bought another one of these to replace a 9 year old Gold Die hard that had finally gave out on me. It had been an excellent battery unlike this piece of crap that I just got! This new battery will not take a charge off of my Craftsman Battery Charger. Upon checking the voltage on it with my meter, it showed only 3.42 volts. That means that 5 of the six cells are completely dead! What a piece of overpriced JUNK! Stay Away from this Brand, it is pure crap!

We bought a Kenmore stove from Sears. It is under warrenty when it broke a month ago. It took 1 week for a technician to arrive, 2 weeks for the part to come in, 1 week for him to return to realize that he purchased the wrong piece, the piece I needed has been on backorderfor 3 weeks. I have called customer service repeatedly all all they will do is connect me to the company that sent the technician and all they tell me is " can't fix it without the part" . Meanwhile, I have been without a stove for over a month and still waiting on some mysterious part that apparently will ever get out of back order.

I purchased a new Kenmore Refrigerator and it is under warranty. Our tenant only moved in 4 weeks ago so it has only been running for 4 weeks. The internal temperature of refrigerator is 70 degrees! I called to schedule a repair on August 1st. The first available date for a repair is August 17th! That is unacceptable!

I called again today requesting an earlier date and when I spoke to the Sears Customer Solutions department the woman asked me how I got the number and then put me on permanent hold. I hung up after 10 minutes. When I called back to the repair scheduling department asking to be connected to the Customer Solutions department again, the gentlemen told me only he could assist me. However, he couldn't provide an earlier date either. I went on-line and requested help from the Sears Home Repair to schedule the repair sooner. They responded that Sears is having higher than normal requests for service and August 17th is the soonest date available. I was placed on a list to be called should someone cancel. There is no way I can ask a tenant with a family to wait two weeks for a refrigerator! I contacted an independent appliance repair company to resolve this problem, and they will repair it tomorrow!

Even though it is under warranty, I will have to pay for the repair out of pocket. I have been a life-long customer of Sears. I have purchased all appliances for both my own home as well as all of our apartments from Sears. I cannot expect my tenants to wait weeks for an appliance to be repaired. Therefore, I will not purchase any future appliances from Sears.

On July 27, 2018, I purchased a lawn mower online, I was asked to choose a pick up at a store near me which I did. Only when i checked out it showed that the item was not going to be able only a week later. i went to another store where the item was available and asked them to change the pick up location, they refused and was advised to buy whatever was available and cancel the online order which I did and they was suppose to send me a confirmation email which never arrived. I called everyday to hear them say that they will contact the confirmation department it will take up to 2 business day. Finally i received an email confirming that my package was shipped. Now i will end up with two lawn mowers and they won't refund my money. Every time I call customer service I got someone from India on the phone.

All i need is my money back.

Kenmore Elite is the product. The Refrigerator is a little over one year old
and completely stopped working. It took a tech a week to get out to fix it. I was told
it would take another week to get the part in. He ordered the part from my house and scheduled a return visit. The part was going to be shipped to my house and when it didn't arrive I tried calling and calling and calling and getting transferred to every non
English speaking country they could think of. I have spend 3 hours 11 transfers and 3 hang ups and still can't get an answer. They transferred me to the local repair/parts Dept. (Philippines) Local? I'm in Los Angeles. Our local sears went out of business (no wonder). I will never ever buy anything from Sears again and no wonder they are bankrupt!

On July 14 we had an appointment with Sears to repair our refrigerator. No one showed up between 8am-12pm as scheduled. At 12:10 they called to inform us that serviceman went home sick. New appointment was set up for July 17 and he did show and ordered a new part with another new scheduled date of July 25th. No one again showed up on the 25th and in my follow up call they had no record of the appointment even though I have a printed receipt showing the date etc. Another new appointment was set up for July 30th, but the part has not been received so after 2+ weeks and my waiting 12+ hours I still don't have my dishwasher repaired. Time is money and I've wasted 12 hours waiting for service and more on phone calls etc. This is above poor service!

The worst service department of this country! The refrigerator'r water dispenser was leaking and called Sears Repair Dep. Service, someone came to check the appliance and needed a part, he ordered and was scheduled to comeback today Friday 7/27/18, am (3 days latter). Well, Someone called from the service dep. this morning and said the service man got sick, and nobody could come this am. after going back and forth, that we needed to have this done am because we had and original function this afternoon, we cancelled our previous engagement and settled for an afternoon appt.
from 1:00 - 5:00 pm, it is now 6:45 and NO ONE has showed up! What kind of service iss this? to top things off, my husband called and they had rescheduled us for Monday July 30th, we are very upset, as we are paying $49.00 a month for the darn membership to cover repair of appliances and $80.00 for this Refrigerator repair, You peole need to make it up to us after THIS AWFUL ORDEAL, at least give us a discount on
those $80.00 for you service man DIDN'T HAVE THE CURTESY OF CALLING, to tell us he was leaving us standing here, waiting ALL DAY! So much for Customer Service!

April 27th I came home from work to find my food in the fridge was hot and the food in my freezer was melted and hot. I called on April 28th to schedule a home repair appointment and agreed to the 99.00 service call fees and put a CC# on file to pay for parts/labor. The tech come out a week later and confirmed that the unit was not working, and proceeded to order parts (compressor and dryer assembly) 10 days later the parts arrived and set up the 2nd appointment. 3 days later the 2nd tech came out and installed the parts and left that evening the unit still did not work, and I got a notice that my CC was charged for $368.05 yet my compressor is under a 10 year warranty (bought the unit Sept, 2015) called and asked for explanations of the charges and no one could tell me anything. Set up a 3rd appointment, 3rd tech came out made some "adjustments" and left we had some cooling on the top (fridge) but no cooling in the bottom freezer, the next morning the top stopped cooling again. Called the home services again and made a 4th appointment. This tech came out and made some more adjustments and ordered some more parts. 5th visit/tech installed the parts and left … still no working unit. called and scheduled a 6th visit this one came out order more parts, another compressor and 3 way switch/valve. waited 10 more days for parts to arrive. Parts arrived and we set up the appointment to have those installed. We are now into the 50+ days of back and forth with Sears. The 7th tech comes out and cuts out the "new compressor that was installed on visit #2" and decides he's not going to install the one that arrived because it was not going to fix it and left all the parts, cut copper and screws on the floor of my kitchen. Asked my husband for $340.00 for this visit and he told him NO because we already paid and we were told several times that we are in the 90 day mark so we would not have anymore charges till the unit was fixed. Then he proceeds to tell us that he thinks he knows what the problem is but it has to be addressed from inside of the unit and that it would cost us about 350.00 in labor. At that point we again explained to him that we are not paying again because we were already charged and it did not get fixed. He leaves and I call again. Asking why we are now 60 days into this mess and I still don't have a working refrigerator I've been charged. I have begged for them to replace this unit, I have tried to get a on a personal level with them, explained that we are living out of a cooler for 2 months now. I get the same thing EVERYTIME... I talked to a Brian and he actually seemed to hear me and made a case# sent it up for review because we can't seem to get this product fixed. I was told I would hear something in 2-3 days (it has now been 6 days since this call) still haven't heard a word. I have personally called Edward Lambert's office 4 times and left 4 messages. My husband has called 2 times and left message and NOT one return call It is now JULY 27th 2018. We had our 8th service call scheduled yesterday, we took ANOTHER 1/2 day off work to meet the tech at the house so they could fix our Kenmore but this time, the tech called and said he was not coming out because the last tech (the 7th one that left the parts scattered in my kitchen) put in the notes that the unit was not repairable. I called looking for help again, I just want the company to stand behind their product and support their customers. While on the phone with "Amy/case manager" who was absolutely useless in help listed off all the items I had bought the same day (we furnished our entire house from sears when we bought it and then proceeded to list all those that had service plans on them I told her yes I am aware of what I bought and how much I spent. I chose to put the plans on the moving items (washer, dryer, stove, range microwave, mower, even the bed we bought) but opted not to on the refrigerator because it just sits and holds food and honestly did not expect it to go out in 2 years. Now I am so upset because this has been the MOST absurd 60 days. I don't want anything for free... I paid and had no problem paying to get my unit fixed I am just asking for sears to PLEASE offer some kind of assistance to replace the Kenmore I don't even need another $2300.00 machine I just want something that works, has an ice maker and water filter. this was going no where so I asked if I could at least get my $296.05 (charged amount minus the 499.00 service fee) I'll let them keep that I just want my labor refunded and this Amy proceeds to tell me that I won't be able to get that back because they came out. I said yes you did come out and I am not disputing that … what I am asking for is the 296.05 that I was charged in labor. You can't keep that because the unit NEVER GOT FIXED. I will admit that she kept talking over me so I was upset and disconnected our call and called back so I could speak to someone else about my repairs, refund, replacement.

At this point I have been asking for some help to repair/replace the unit... all I ever heard was "you didn't purchase the extended service plan" I understand that but my unit is ONLY 2.5 years old and I hope that sears would stand behind their products and customers.
I have attached a photo of the refrigerator and the mess the tech left...

Dec 12 2017 I ordered and paid about 22 dollars including shippingfor a Limit switch for my furnace. On Dec 18 I received a Email telling me part was back ordered. Have it Jan 15-20th. Was told free shipping if I did not cancel I agree. In Feb middle of themonth or so I ask about the part, they got back to me by March. Nothing on the part, I canceled and asked for my money back . Been told 3 times there are sending me the ck they never have.

Broken refrigerator and they have no showed several times and then cancelled appointments. We have a contract for repairs etc. and he finally came and has to order a compressor and doesn't even have a time slot for someone to put it in since they are so short of help etc. We are without a refrig.l for over a week now and nothing in sight for getting it taken care of. With all their delays we lost all of our contents and then the repairman said that that model has had bad compressors and they have not been replaced with upgraded compressors so it is likely to go bad even with a new compressor. We bought it at sears and they say it is not them but their home services that is the problem but sears sold us that policy and took our money. Please call and help us asap, thank you.

Susan and Neil Silverman
2209 Seminole Ct
Santa Rosa, CA 95405
[protected]
www.silvermansphotography.com

The technician came to fix my oven on 7/23. At that time the stove worked. After much deliberation, he told me what was wrong. He discussed the cost and he left. When I came home to cook dinner on that same day the stove was no longer working. I immediately called customer service and was told that someone would call me back. I did not receive a call back so I called on 7/24. I spoke with 2 people (one of which was a supervisor) and was told that I can't prove that the technician broke the stove and that I called "too late." I was then told that I need to schedule a new appointment so they can come back to fix what they broke. I informed the person on the phone that I was not paying another 99.00 for them to come back out. I feel as though it is their error and they should come back as a courtesy. I mean I did call initially on the same day of the repair visit. The supervisor was very nasty and basically told me that I needed to pay the 99.00 or else they weren't coming out. I asked to speak with someone other than him and was told to call back to get another manager. I guess I am shocked at the way his was handled. I mean, clearly they broke the stove. I just assumed that any manager would see how upset o was and schedule a follow up appointment at not cost to fix the issue. I have been with Sears since 1999 and purchased many appliances and have had the credit. I will no longer support their business due to the way this has been handled. I explained how unsafe things were because I now have to turn on the gas and use a lighter in order to use my stuff very, but there wasn't the least bit of empathy. Needless to say I am disappointed and frustrated.

Model 795.70415.411
2 years old 2200.00
Died this week lost ALL of our food!
I've called customer care about the door issue from day 3.never helped.
Not worried about that now. Doesn't matter since the refrigerator is DEAD!
Sears is the worst company going.
This refrigerator by Sears/LG is S**T
Steal the money of hard working customers and no HELP.
Had a private repairman come in on Friday night. Could not help because LG won't allow access to help with repairs