Sears
reviews and complaints

Had contract install bike installed it incorrectly stripped screws on mount, console with fan was not blowing on person. Called them back they sent another guy out who had an attitude, I told him to leave, I called Sears and told them to come pick up bicycle the whole experience was terrible want my money refunded

Wrong mattress delivered (cheaper than one ordered) returned. partial refund charged 15% restock Case Number 3942656

19 Dec Sears Store in Mesa. Ordered St. Martin w/box springs
$1517.01.
30 Dec 2015 Mattress delivered and set. I told the delivery people at that time “wrong mattress”. (Turned out they delivered a Melrose model vs. the St. Martin we purchased). They told me to contact Sears. Took Photos of
mattress tag and went to Sears store where purchased. Sears clerk contacted a representative at the Sears Mattress call center and established a case number on my behalf.

Jan 9th - Call center representative issued a request for full refund of $1517.01. Instructed me to contact store to arrange haul away. I went to the store and was told it needed to be arranged through the delivery group- they put me in contact.
Jan 23rd The Mattress and Box spring set was picked up. I contacted Sears delivery at [protected] and was told they would process a refund.

Jan 26th My bank account was credited with a refund of S1306.41 from Sears.
Jan 27th contacted Sears [protected]) was informed by representative that records showed that I had been refunded $1517.01 on the 9th of Jan.
I told her I was online with my bank and there was no record of any deposit in that amount. I did see the $1306.41 deposit on the 26th. She told me that I needed to contact my bank and verify my account information.

On Feb 1st I filed a claim with Wells Fargo who verified that my account had not be credited with the $1517.01 claimed by Sears and that I was owed $211.00 Wells Fargo Claim number [protected].

On Feb 9th I contacted Sears call center again and spoke with another representative who also argued that their records indicated that I had been credited $1517.01 on 9 Jan. She wanted me to contact Wells Fargo, I responded that I already had and was issued claim number from Wells Fargo stating that no deposit of $1517.01 had been made to my account. She told me that she would send over a request for review to their internal office and they would be in contact with me by 2pm on the 10th. No call back so I contacted the call center again and reached another representative. She said process takes 24-48 hrs –but she was also telling me that their system indicates they refunded $1517.01 on the 9th and there is nothing further they will do. She goes on to say I need to contact my bank – again? I refused to accept her finding and after much discussion and being on hold for some time. She changed her tactic and indicated that Sears is charging me a 15% restocking fee hence the $1306.41 deposit to may account. This charge in spite of the fact the mattress delivered (Melrose model-few hundred $$ cheaper) was not the model purchased (St. Martin). What I am being told has changed from "We refunded the full amount $1517.01 to we refunded your account $1306.41 and charged you for our mistake". Now I am a month out and still getting heart burn when talking to these representatives (never ever the same one). All I want a refund totaling $1517.01.

I purchased double pane windows from sears and within a matter of months fog and mold began growing in between the two glass panes. I called Sears and they told me they would have someone out to replace the window, then asked me which window I was having a problem with.

I wondered if they didn't need to send someone out to look at it and was told there was no need, just tell them which window.

The front room has a large stationary picture window with a sliding window on each side, I explained to the woman that it is "the window on the North side of the picture window". Also trying to clarify by explaining if a person stands in the house and looks out, "it is the window on the left".

The Sears installer arrived and unpacked the replacement window and informed me it was for the wrong side...

I asked how long it would take to get a replacement and he informed me he would just "hang it upside down" instead of waiting for a replacement.

Now the window doesn't close properly, it does not lock at all and even after calling Sears Home Services numerous times they tell me there is nothing they can do about it.

Buyer beware...

This is the worst experience I have ever had. I purchased a fireplace in Dec as a Christmas Christmas gift and later I got an email that it was going to arrive feb 4th. I called feb 4th and I was told it was there and I can go pick it up I was there 2 hours for them to tell me they could not find it and they would escalate it to find out were it was and I called on the 5th and nothing so I get an email today on the 6th and it said they were out of stock and on back order. So what am I supposed to say to my mother's gift? And now I have to wait 7-10 days for a refund so I can't but another one. I love sears and I'm a veteran but this has been the worst experience of my life I will never buy on sears.com ever again and I will discourage it I would rather buy at home depot. Com

Bought mine after Katrina...been having it since Dec. 2006. Had to replace the ice machine motor...now today 2/2/2016 went home to a smell in my kitchen..opened frig and wow...light was on and had melted the plastic around it. the sockets were black and the top of the frig now has little bubbles from melting. Unhooked the light and took it completely out. Thank goodness I came home or my house would have burned to the ground. Now gotta get a tech to come out and check the frig to see if I should still be using it since it is still cooling. For some reason the little switches that push down when the doors close to turn the lights off stopped working.

I have been a regular customer since they opened for business, many years ago. Customer service there has become increasingly problematic, apparently due to poor management. On the morning of 2 FEB 2016, I went in to by tires and was told I needed an appointment, so I returned at 2PM as appointed. There was only one employee at reception who had the task of answering non-stop phone calls and taking care of many walk in customers, as well as completing obviously excessive paperwork. The poor man did his best to be polite and efficient at a clearly impossible task while various other employees wandered around leisurely chatting and oblivious to the problem. It took almost three hours just to buy two tires (all day actually). This problem has been increasingly unacceptable to the extent that Sears is loosing reputation and customers, including me. I tried to phone management, but didn't get a call back that day and when he did call he offered no explanation or apology and refused to give me contact information for his superiors. He identified himself only as "Shawn."

On 12/29/2015 I went to Sear outlet in Webster, TX to purchase an oven with my husband.I paid $500 and my husband was going to pay the $84 dollars, but something was wrong with his card, so we decided to cancel the transaction and purchase it later that day, and come back with cash.
Well when i ask the guy named Hector to cancel the transaction he said he did, then I looked at my bank statement and $500 dollars was still pending, so I decided to talk to the manager, she said that there was no receipt of cancellation because I did not purchase anything, and that she could not help me. Yet my bank statement shows then Sears Outlet in taking out $500 dollars out of my bank account. So I went to Chase Bank and I put a claims into to matter to have them look into the matter, well in has proven that Sears has taken out $500 dollars out of my account and yet Sears Outlet says that they do not have my money.
So someone at your company is lying or stealing my Money and & Sears . Because yesterday $500 dollars again was trying to be removed from my bank account from SEARS after I thought the matter was already taken care off.
All I wanted was an oven, but instead I got a headache, with no receipt and no product and nothing a big fat nothing I have out of all of this except for this company still taking money out of my account.
Your employees have the worst customer service I have ever seen.

I contacted Sears Service Department in December 2015 because the steering on my riding tractor malfunctioned. A service technician came out in January 2016, attempted to repair the problem, but said he needed to order parts. The parts were ordered in January 2016 and arrived two weeks before my next scheduled service appointment on February 1st, 2016 between 10am & 2pm.

At 20 mins. Before 2pm, I received a call from the technician (ID #0717744) who informed me he was running late and didn't have the tools to fix the problem anyway. He did say he could come out, but I asked him why would he come out if he couldn't do anything? He said I would have to place another service call.

I called the [protected] number I was given and then redirected to Arizona to speak with a scheduler down there by the name of Debbie. She told me that I would have to wait until my order terminated before anyone could help me. I told her it was already terminated since the tech did not get here by 2pm. She said I would have to wait until after midnight because that is how the computer is set up before I could get a new service date.

I decided to call back a third time and finally got rescheduled for February 8th between 8am & 12noon.

I have been a premier Sears' customer for over thirty years and am a business owner myself. I have seen a tremendous decline in the service and competence with respect to Sears personnel. I used to also shop at Montgomery Wards and experienced the same service prior to them closing. Based on the reviews I have seen from Sears' customers, it appears Sears is following in Montgomery Ward's footsteps.

Sincerely,
Ross E. Farley

I bought a washer/dryer scheduled for Thursday, 12/30/15 delivery (salescheck #[protected]). Told the salesperson I needed them to be stackable, but he forgot to add a "stacking kit" to my order. Attempted to add the stacking kit to my order. Called customer service. I had to call THREE TIMES - once they just hung up on me after I had spent about 15 minutes explaining my issue. Spent 90 MINUTES on the calls. When the delivery men finally got to my home (they called FOUR TIMES to get directions to my house, said they weren't familiar with my neighborhood, and said they didn't know which way north was), of course there was no stacking kit. The delivery men insisted I had to take delivery of the washer and dryer (or else they would not get paid, and/or they would not be able to redeliver them in a timely manner) and could NOT remove my old ones, so the washer/dryer are stuck in the middle of my hallway. Not connected. I asked the delivery service rep, who I talked to “live” on the delivery man’s cell phone, for Sunday delivery of the stacking kit and hookup of the appliances. She said, “What time?” I said I didn’t care as long as it was all done Sunday, 1/3/16. She assured me this would happen.

Friday, 1/1/16, I got a call asking me to confirm Saturday delivery. SATURDAY? The only 2 response choices the automated message gave me did NOT include that I wanted to change the delivery date. I then tried to call the Woodfield store directly (they were open), but was transferred somewhere where it rang about 10 times and then they disconnected/hung up on me.

Saturday, 1/2/16, at 7:03 a.m. (REALLY? WAKE ME UP? For a delivery I didn’t want?) a person from the delivery service asked if I wanted my appliances delivered that day. I told him I ALREADY HAD the appliances, ONCE AGAIN DID NOT WANT SATURDAY DELIVERY but wanted Sunday delivery. He said he couldn’t do that, and said somebody would get back to me. I tried to get back to sleep. It didn’t work.

Sunday, 1/3/16, at about 9:05 a.m. I called the delivery number and talked to Nick first. I figured they had the WHOLE day ahead of them and certainly would be able to get my washer and dryer hooked up, since I had to go back to work Monday. Nick told me the next available delivery date was Thursday, 1/7/16. I told him that was unacceptable since 1) Sears had made so many mistakes and needed to fix this immediately, 2) I have a little thing called a job and can’t be home to accept delivery during the week, and 3) I was already tired of tripping over the washer and dryer in my hallway. Nick said Thursday was the best he could do. I asked to talk to a supervisor and got Joseph, who was extremely condescending and unhelpful. Repeatedly. He said he could get things fixed on Monday, 1/4/16, but I told him about the little thing I call a job and said I could be home by 6:00 p.m. to take delivery. He said that was not happening. Then he told me the next possible delivery date was Wednesday. Perhaps he didn’t understand, after repeated times of telling him, that I work and can’t be home during the day. He asked me (in his condescending tone) how I thought I could have a Sunday delivery when the warehouse is closed on Sundays and Sears doesn’t deliver on Sundays. I told him AGAIN that Meegan promised me a Sunday delivery. I asked how I was supposed to know that SEARS WAREHOUSE ISN’T OPEN ON SUNDAYS AND SEARS DOESN’T DELIVER ON SUNDAYS. He had no answer for that. We went around and around, him offering Wednesday or Thursday delivery again and again. He offered me 100, 000 Shop Your Way Points for my trouble, which he said equaled a $100 value. I said that was meaningless to me since I WILL NEVER EVER SHOP AT SEARS AGAIN. He became quiet and waited for me to speak several times. I was never abusive, although I certainly wanted to be. I told him I was done arguing with him, and that I expected his supervisor to call me the next day (Monday, 1/4) with an acceptable solution to this issue. He said that would be fine, but it would just be him calling because he was the highest level employee to deal with this issue. I said everyone has a boss, and I want yours to call me, but he again told me it would just be him calling me. I had to tell him that I was going to hang up several times before I just did it. He would NOT give up. He called me about 2 hours later to schedule delivery – for NEXT SATURDAY. I was so beaten down by this time that I said ok, but that I was going to escalate the issue on Monday, 1/4.

One of the delivery teams (there have been 4!) sent to my house managed to unhook the hose from my water softener to the drain, so when it regenerated it flooded my laundry room, powder room, and kitchen floors. Plus damaged the drywall. From then on, the water softener leaked water constantly as well, so I had to trudge through a wet laundry room for 2 weeks until Sears FINALLY sent a plumber to fix this issue.

The next issue was despite there being many teams out, my appliances STILL were not hooked up correctly and moved 6-8" each time I used them. Lo and behold, some large shipping bolts had been left in.
Now I'm battling with Sears to get them to fix the floors and walls they damaged. (Oh, and the dryer doesn't work for more and 5-10 minutes at a time; have to constantly restart it.) They really don't care about all of the damage and stress they have caused me, which is what makes me the maddest. DO NOT BUY FROM SEARS. EVER!

This washer is garbage. It only uses about an inch of water. The clothes never get completely wet or agitated. The just sit there in a lump and barely move at all. The washer itself smells, the clothes come out smelling even worse. You can only us about a tablespoon of soap, otherwise you get other problems. You cant get clothes clean by just getting them damp, I dont care what you say.

The entire design of these washers is flawed. I want this piece o garbage machine replaced by a reliable (Older) unit.

Purchase a Sears Kenmore Elite 795.7205 in mid 2012. I started experiencing problems mid 2015 of loud fan motor noises and then complete loss of freezer compartment. A tech defrosted my frig and replace an evaporator fan motor. Total cost $243. He indicated he checked the main board and it was fine. The same problem occurred in early Nov 2015. I lost my freezer just before Thanksgiving. The tech said I did need a main board and defrost sensor. Total price. $433.35. In early December, the same problem occurred again but now I have lost my ice maker. Getting code of Er 1F. Now I need a new Defrost Heater. I am very suspect of the sequential repairs being advised to my tech by LG's Tech Support Center. I am paying the price for them to guess what is really going on. Other posts on this sight. I am willing to join into any class action suit regarding the energy rating scam. It clearly appears to be a root cause to design flaws. I am reaching out to the rest. I am at [protected]@hotmail.com.

I have sent a complaint to sears couple of days after this experience. I guess customer's voice is nothing to sears nowadays. I never heard back from it. My friend and I drop off both our cars at 12pm for our 12pm appointment. We asked separately on when we going to get the car back. The longest estimate was like 3 hours max and said they would call us when the cars are ready. We went on to have lunch and shopping at the galleria. As the sun was setting, we decided to go back at 4:30. While, we were walking back, I got a call saying my car's ready. When we arrived, my friend's car was at the same spot as she parked at 12, they told us that her car hasn't been worked on. That's horrible. Some of my paper works are lost. There are other customers there that were very upset about their similar situation. Some staffs have attitude as if they don't care. My time is very valuable. If we got our car back by 3 as promise, we could do a lot more other things in other area. I am no lawyer or anything. But my hourly rate for my work is $30, my friend is $50. We could have done so much more with the time that we have wasted on trying to get oil change. Why did we go with Sears? Because it's a big brand. We thought it's big brand, quality must not be too bad. It's even more horrible than the small shop that I used to go to. I had my wiper to be changed that day. Frankly, I don't even see the difference from before. I highly doubt if they are new ones.
Service satisfaction guarantee? Am I going to get a refund on this horrible experience? And my friend whom wasted good 5 hours for it (we started walking back at 4:30, after we arrived, we waited for a long time before someone show up, and it took them a long time to get us checked out. It was actually 5:30 when we finally leave)
What can you do for her? What in the world is happening with Sears? My elderly relatives have this trust towards sears, always recommend Sears for everything. This experience is worse ever.

SEARS I beg you. Please follow through. I have never had such poor customer service in all my life. EVER! On 1-18-16, I placed an online order which got sent to 2 different distribution centers. One that outsourced was shipped immediately. The other consisted of 2 items and were sent to be fullfilled by a Sears store in Manchester, CT. The store processed a return for those items the same day, and I received an e-receipt showing the returns. However, they generated a UPS label which appears to have the items pending for shipping. I have spend 6 days, over 10 hours, calls, email, and chats, trying to resolve the issue. I have been hung up on twice, lied to, diverted, etc. I can't begin to tell you, how stressful it is to try to resolve a problem your store created. I fear fraud and wanted this to be expedited. I was assured that my order was not cancelled, and given a $5 gift card for my inconvenience for it being delayed. I called and requested that I pick up items in my local store, since they were sitting right there on the shelf, and I was told this could be done, but I had to wait for an email from online customer support. Email told me the items were shipped and I had to wait for their arrival. I called the CT store and was told they were on backorder not cancelled, even though I gave her the receipt information. She gave me a phone number that was higher up in the corporate chain. Called spilled my story again, only this young man said he was in appliance repair, she gave me the wrong number, and redirected me to the very department that has been giving me the run around for days. No one there speaks fluent English. Emailed and got a response from Twila Mamoth. She said my order was cancelled and they deducted the $5 customer serivce gift card from the total. I never requested my order be cancelled and asked to be forwarded to corporate. Are you serious, refunding a CS gift card from my refund? Also, the total refund amount did not match what I paid, even without the giftcard. Called in again, told my order was not cancelled. I need these items, so I ordered and paid for them again, and had them delivered to store. Called shop your way, because this fiacso altered my points. I had called on earlier and was told, all I have to do was call in, once the order was staightened out, and they credit my missing $20 points. The shop your way associate refused. Said I had to talk to Sears. She was rude. Back to a online order manager, he said he could help me and hung up on me. I cried. I spent the whole day, trying to fix this. Worried about fraud at store level, wanting answers...etc. Last effort, called shop your way again. Spoke to Rochelle, she was great. Saw my previous notes, and added the points immediately, she sympathized my situation and was the first to connect me to the coporate office. I have requested to speak to coporate 7 times. Told no number or emails, never forwarded. Got to speak to Matt from California, who now works in Texas corporate office. Smooth talker, made me feel like he would handle my situation. Told me that my order was not cancelled, and he could cancel it on his end, so I could receive my refund, but his "system was down." Told me to call back in an hour or the next morning. I called the next morning and got hung up on. I called again and was told by Judson, that there were no notes stating that Matt specifically, spoke to me or that Matt planned to process a refund. I asked to find Matt, to please find the person who placed the notes on my account. I think there should be at least 6-8 calls that I have placed? Judson, basically refutted everything I was told the prior evening. Said a refund couldn't be done on his end, I had to be transferred back to online orders Had to wait 24 hours for a response. Got an email today, stating I got a refund send back 1-20-16 and to wait 10 business days... What is going on? Order is not cancelled in my history and the phanthom tracking number still exists. What is my refund amount? I have had dealt with Sears for over 20 years, but we are done.

Placed on Mar 19, 2015
Order #[protected]
APR28
Delivered
Total: 2 Items

Best Home Furnishings Bradley Space Saver Power Recliner $1199.98
Qty: 2
review this product
HOMEDELIVERYCHARGE
$69.99
$1, 092.67
Ordered two recliners in March. They were delivered about two months later. When delivered, one arm on one chair was falling off the side. They ordered a new one and delivered it about six weeks later.

Now, both arms are falling off both chairs, both chair reclining mechanisms are broken, stuffing in both chairs has compressed in backs and seats and we are sitting on the frame boards.

Called Customer Disservice. First hardly speaks English says 30 day warranty, you are out of luck. Passed onto the next level, same exact thing. Passed to the NEXT level and talking to an American girl in “Sears Online Customer Service.” She reiterates “only 30 Day Warranty.” I explained it has only been six months and both chairs have disintegrated. She said “You shouldn't have bought them!”

Finally she gives me the number for a company that is supposed to provide service AFTER the 30 days. I call them immediately and the number is DISCONNECTED!

I feel that I have been robbed!

I went to Sears.com to order a two-pack of replacement filters for my fridge's water dispenser. The website won't let you order parts to have shipped directly to your home, it will only let you order parts shipped to a local store, unless you call the 800 number. All my local stores were out, so I called the number where I spoke to a very unhelpful, unqualified person who asked me for my phone and info and and name and zip code at least three times. Upon telling me the total price of my filters with shipping and tax, it was close to $30 over the price listed on the Sears website. I asked her why. She said the parts come from Sears Direct and *not* Sears, hence the different price. I told her that was false advertising, and I asked to speak to a supervisor. She got very huffy with me and told me that that the only thing that would happen is I would be transferred to another line with Sears Direct. I immediately went online to Sears Direct's website while she put me on hold, where, in fact, the price of the filters was way less than what she told me over the phone, and with faster shipping, so I hung up. I'm livid; I spent 45 minutes trying to order a fridge filter online and then over the phone, and it should have taken me 5.

Lesson learned: order parts from Sears Direct's website, and don't ever call Sears directly. You will get a much better price, and you won't have to deal with incompetent people.

Bought Cooper tires at Sears Auto in Matteson, Il in March, 2015. Went back many times in 8 months complaining that the low tire pressure warning came on every 2-3 weeks, and when I checked the tire pressure, one or more tires lost 5 pounds of air. I would put air in since I hated to wait the 3-4 hours at Sears Auto and be told nothing is wrong with the tires. I didn't think there was...I emailed Cooper and they said it must be the valve stems or the beading on the rims. Sears charged me for one tire pressure gadget for 66 dollars, did not help. I think after the 2nd visit I noticed new stems which were not put on when I had the tires first put on. Still get loosing air. So last time I complained was the last week in Oct, 2015 and they rebeaded the rear two tires and said they were fine. 8 days later I was at the post office and the warning light came on again. I was livid. Wanted to go home and called corporate office. Thinking it just was telling me one or more tires lost another 5 pounds I continued driving it to the expressway where the car went nuts. I heard metal, noise, thought I saw smoke, but the car was still driving straight...so I made it two exits to my mechanic. I was a nervous wreck. Half of the rear drivers tire that Sears just rebeaded was gone. I was told to have the rim checked out by the garage right next to my mechanic which I did. They checked the other rear tire...soaked it in water for bubbles and said it was the rim. Also check what was left of the drivers side rear tire and said it was not a problem with the tire which I knew. So I called Hoffman Estates twice...they gave me two claim numbers and I was told the mgr, tina had to call me within 48 hours. She didn't. I called back and they called her mgr. She left a message to call and I could not get through to her for a week...phone would ring 4 times then go to busy signal. So then she said they decided to give me 4 new tires...I am sure not Cooper which that is what I wanted. I told her there was no problem with the tires but with their mounting of them. So she gave me a claim number to called Sedgwick, Sears Insurance company. They asked me to send photos, emails, everything I had, which I did. So then they send out an inspector from Vanguard. Now there is half of my tire missing, but apparently, Sedgewick called me back after 5 weeks to tell me Sears was not responsible for this. I paid for a new tire and had the other 3 tires rebeaded by another garage and it is going on 3 months and the tire pressure gauge has not gone off and I have no loss of air in any of my tires. Sears made me feel like a criminal when I spent over 300 dollars, almost got killed going on the expressway since they said nothing was wrong with the tires 8 days prior to this event, and wasted hours at the auto center and on the phone. So you know what I think of Sears? I hope they go out of business. that would make me happy. They don't deserve to have a business. And I think how I bought all my appliances in the past through them make me ill. And I had A &E, their appliance repair place come out and fix my dryer recently. The guy put on a belt and removed the felt from around the door that had partially been coming out and I told him to replace it. Then he had me write the check out to him and said he cancelled my service call with Sears. Sedgwick asked me to email them a copy of the front and back of this check, which I did. Heard nothing. So they have repairmen that are dishonest that work against Sears. What does that say for the place? Can't trust who you let in the house when I thought I could rely on Sears honestly. Can't. Janet

Hi,

My name is Jean Moise, my wife and I bought a refrigerator from sears June 2011 and we also purchases the extented warranty on the fridge, they were suppose to come over my house to do service in the fridge every six months, one year later after we bought the fridge we called and scheduled an appt for service, the appt. morning someone called me and told me they will be over my house in 15 minutes it was 7:oo am when they called, that mean they will be at my house at 7:15 am. we waited and waited no one showedup that day, we called many time while we we waitting for some one to come, customer service couldn't tell me why they called to tell me they are coming in 15 minutes and never showed or called to let me know they are not coming. Later on in I called sears ustomer service and cacelled my extended warranty even thou they took half ot it,

In July 2015 the fridge started to give me warm air I lost all my food, I called sears, they came over they found that the compressor is not working, they ordered the part, when the part came I called them they make an appt. they came over and fix it, it was working until first week of December 2015, they changed the same part 3 time in December the fridge is still not working. On December 23 I had an appt. scheduled between 1 to 5 o'clock that letf my work at 12:00 pm to come home and wait for them at 4:45 I called customer service to let them know that no one showed, they told me that my appt. is between 1 and 5 pm, it is not 5 yet, i waited until 5:15pm I called them again, they told that they are very sorry all the technician left for the day. it was two days before Christmas I had Family coming over and I had to cancelled my christmas dinner. off cuse they offer me to get ice and they will pay up to $50.00 for the ice. They someone over on the 26th of December he ordered another part not put it in the fridge is still not working, I called them, they told me that they have to ty to fix at list 4 times. the part have 5 years warranty and it still under warranty. so far they sent 8 technician over my house to try fix and it is still not fix. every someone come over they told me to call the next day. every time I called them they scheduled an appt. in one week they send technician over. the technician told that the problem can not be fix, they told them to try something else.I can not deal with your cutomer service anymore.
I haven't have a fridge for over a month, I have three children in the house I need a fridge. I am tired of loosing time from work. so far I lost 6 days from work. I feel nothing is being done they are just playing game I am tired of that game.
I been insulted and harassing by your customer service, any time I called them and asked to speak to a manager who ever pick up thet told me that they are the manager, I never know that a company can only hired manager only. many of them hang up the phone while I am talking to them, one of them name Savana put me in time out beacause while I was taking to her she told me that she is going to put me on hold to calm myself down, which she did put me hold for about 20 minutes. I am very tired of that situation and I need some answer. I called 3 days ago a lady convince me that some will contact me in 48 hours, no body called, when I called them today, they told me they scheduled for another technician to on January 29 to look at again for 9th times, it is very frustrated. please stop playing game and let me know when they are going to replace the fridge.

October sixteenth 2015 a Sears repairman came out to fix a tube on the back of my refrigerator that connects to the filter. He cut off an end and reconnected it assuring me the tube was fine and would not break again. On October twenty eighth while I was in Italy I received a call that there was water coming out of my garage. I sent a neighbor in and he shut off the water supply and found my house under three feet of water. Little did I know this was just the beginning of my nightmare! I immediately called Sears and they told me to call their insurance company Sedgwick. I did that and was told there was nothing to be done that night but when I returned on November seventh to call and file a claim. Needless to say my entire expensive trip had been ruined! What I should have been told was a remediation company would be sent in to dry out the walls. On November seventh I called Sedgwick and filed a claim and was assigned an adjuster Carlos. He called me and our conversation on the phone was not the most pleasant. You would have thought I flooded my house on purpose! I was told to get an estimate which I promptly did. I was told that there is a three day window for mold which had obviously passed and now my entire house was covered in MOLD! After many unreturned phone calls my claim was reassigned to another adjuster. I am still battling this claim. We have had to take money out of our bank account to repair the house ($58000.00). Now that the refrigerator has been returned to the house it is no longer working because the mother board is rusted. I am told I will only be given depreciation value...I had a working refrigerator and would have had no need to replace it at this time! I am sure Sears must have an extra refrigerator they could replace it with considering it was their doing that set this horror story in motion! If you need repairs call any one else but Sears! I refuse to ever allow then in my house again and if you are wise you will do the same!

Let me get specific on Jan 12 my ex wife left house to go to work at 7AM on the way out of the plat she heard a loud sound on the right front wheel area at that point the car stalled she got the car re-started and continued to the expressway to head to North Kingston RI to work on the way down the battery light came on. When she arrived at work she decided to make some calls on getting a battery for the car. She decided to go to Sears about seeing to replace the battery her boss said to go then and get it resolved. She went to Sears Auto Center in Warwick RI. Through this whole process the car continued to start including when she arrived at Sears. She went in and explained what had happened and that she might need a battery. They took the car in and told her the battery way replaced. She paid in total $169.06 and was on her way back to work. She was no sooner off Sears lot and the battery light was on, she had to get back to work. She called me and asked what she should do. I being a former truck mechanic many years ago told her I would take a ride down to her work and look at the car. When I got there I started the car the light was on as she indicated from when she left the house in the morning and as when she left Sears after the battery install. I proceeded to check with my meter if the battery/alternator was charging. It was not which explained why the light was on. I looked on the belt side of the engine and saw no serpentine belt was on the alternator or any of the pulleys. The belt was no where to be found. The next day she had the car towed to a local repair facility in the area of her work and left it with them for repair. They installed a new belt checked all pulleys and tension pulley all were fine and picked up car the next day. The facility told her there was no sign of the old belt in there which indicated to me that the noise she heard leaving her plat near the house was the belt coming off. I went down to Sears on the Jan 12 after on the day she had it installed and after I looked at it I spoke to Christensen Soccocio and explained that they installed a battery in my opinion they missed something like not checking to see if first the car was charging and second that the car was missing the belt. He told me that the tech that installed the battery was gone for the day at this point I am convinced they didn’t diagnose anything just installed the battery and sent her on her way. He said I would should speak with the Asst. Mgr or Manager and they would be in the next day. The next day I called and asked to speak with Lenny the Asst. Mgr I explained to him what I felt what was going on and that they didn’t check this car out in any way either prior to installing the new battery or for that matter after the battery was installed reminding you there was no belt on the car. He read from his script and was of no help and offered nothing. Later that day I went in to speak to I believe his name was Mike the Auto Center Manger by this point he had been made aware of what had been going on with this issue. I asked him did the car get checked out as far as seeing if the car was charging when it was brought in before installing the battery he was all over the place with his answer well she told us she wanted the battery replaced but I again said did your tech do any checks first on charging etc.well, well I don’t know, we replace d the battery so I said did you check after the install well our policy is to check to see if it was charging. At this point I am more than sure they threw in the battery and checked nothing and sent her way. He indicated to me there was nothing more he could do. In my more than professional opinion someone dropped the ball my ex-wife instead of needing a battery needed a serpentine belt but no one bothered to check this car out properly. If I had known she had this issue I never would of sent her to Sears the word tech should not be used at this place they are nothing more than parts changers. As far as the cost of the battery & install $169.06 was highway robbery for a 2002 Chrysler Sebring a basic car not a loaded optioned out luxury vehicle. I believe she is entitled to some type of credit of at least a $100.00 for this incompetence and inconvience. I will not let this go on her behalf and in research to this issue online I have seen Sears track record at there auto centers isn’t great. In the event you look into this it happened in store # 6483 on 1/12 2016 Reference # IN 6431208 I expect a reply to this and if I don’t get a solution I will take it higher. This is the kind of actions that give good auto tech a bad reputation in the business. I expect a reply.

We purchased 3 Kenmore elite appliances back in 2011. It was the first time for appliance purchases from Sears. Last yr we encountered a terrible odor coming from frig. Like everyone else cleaned everywhere in and outside. Threw out food, repackaged things and in time it went away. Never knew what caused it. Now we are moving and thinking about new appliances in our next home. Sears, of course. Wait what is that smell coming from my frig? Again...well I have to see if anyone is having this problem. The question should be who isn't having this problem with their frig...Now that I see Sears has turned a blind eye to this poor design in frig and continues to peddle a defective product. I cannot in good conscience purchase any Kenmore product and will make my purchases elsewhere. .