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2.6 125 Reviews

Craftsman Complaints Summary

49 Resolved
76 Unresolved
Our verdict: Engaging with Craftsman, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Craftsman reviews & complaints 125

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8:04 pm EST
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Craftsman poor repair & poor customer service

Sears used the wrong part on my Snowblower. Repair lasted 5 minutes. Then they would not refund my money. Actually, they waited just over a month to tell me that last part. My theory is that they try to bypass the credit-card charge-back period (which I have now proceeded with).

I have noticed that Sears does not seem to care about the hundreds of blogs I have seen complaining about things. I have decided to take a different tactic - a catchy rap about my various problems with Sears on YouTube:

http://www.youtube.com/watch?v=kj9NnUocvtw

I think some media attention would turn up the heat.

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1:44 pm EST
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Craftsman Missing accessories

Today, my husband bought a Craftsman Air Compressor Inflator at a total cost of $47.24 including Va tax.

Upon opening the box, all accessories mentioned outside the box was NOT inside the box - 6 items as follows:
1. 8-ft/2.44M air Hose
2. high flow attachment
3. 3 nozzles
4. collar
5. inflator nozzle
6. sports needle

I already called the store where it was purchased, we have 90 days to return with original receipt. I am sending this email to serve as record of the incident.

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9:33 am EST
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Craftsman snowblower life expectancy

We bought a Sears Craftsman Dual Stage Snowblower from sears in Nov. 29/03 we paid 1799.99 + tax totalling 2069.99 (400.00 per year). We've been trying to get a part for it since Nov 2009 ...backordered... today we received a call (Jan 25, 2010) that the part is no longer manufactured by the company and the life expectancy of a snowblower is 5 years and therefore the snowblower is rendered useless . So by my calculations...snowblower..400 per yr + gas + oil + extra parts + time...it would have been way cheaper to have my driveway plowed by someone trying to make a living at it @ 20.00 per storm. Sears will never sell me another item...

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8:18 am EST
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Craftsman throwing oil and has been back for repair this will be the forth time

To whom this may concern

I'm Jim Turner and i purchased a craftsman snow thrower back in 2007 from sears hardware located on Dorothy ln in Dayton Ohio, since i've had this thrower it has been back to the repair center this will be the fourth time for the same problem throwing oil wont stay running.

I used it twice this season on my g-friends and a friends moms concrete driveways, it throw oil all over these two driveways i didn't notice that is was leaking and throwing fluid until after the fact, i don't know how i'm going to get the oil out of these two driveways the driveways are not that old.

All i'm asking is for someone on a corprate level to please help me with this problem they won't replace the thrower they just want to send it out for repair again, i have only ever used craftsman products and am a long time customer of the sears stores.

The manager at the store was very helpful but her hands are tied, can someone please help me with this problem i don't feel comfortable using the same thrower anymore, i would like for it to be replaced and help with cleaning the two driveways. Please help me.

Thank you for your time and consideration in this matter. Jim Turner p.s. i don't have pictures the only proof i would have would be the repair centers records.

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9:13 am EST
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Craftsman Stay away

Hello, I have a Craftsman 10" Table Saw model number 137.248830. This saw cost me about $180. I bought it to do some work on my old house, since then it has been in storage. I have always had trouble with this saw making square cuts and so I decided to try to align it so that I can use it for wood projects.

I have followed the alignment procedure in the manual and it turns out that this saw is sooo far out of alignment that the alignment screws won't turn far enough to align the saw blade and there seems to be no way to adjust it further. It seems to me that the dentition of a table saw is a device that cuts wood squarely. This unit is an utter failure since it is incapable of performing even the most basic job called upon a table saw.

I have tried to get help from Sears but they referred me to another number for repairs who told me I would have to pay them at least $90.00 for a technician, which is half the price of the saw. This repair line isn't even with Sears, but is an outsourced company. I asked them if they at least have a customer support/technician number so I can talk to someone on the phone regarding this. They said 'no' and referred me to a website that only has manuals and doesn't answer technical questions.

I think there should be a new definition for Craftsman: tools that are completely incapable of doing the job made by a company that just doesn't care.

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12:24 pm EST
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Craftsman Snowblower

I purchased a Craftsman Model#[protected] Serial# 754712521268C approx. 2 years ago. It worked for 1/2 the first winter. Mechanically it was fine. The outside of this snowblower is made of hard plastic and the scapper blade has broken twice which requires the entire housing that incases the motor to be replaced. Sears repair says they have had this problem on lots of these snowblowers but there has been no recall issued so they want to charge $232.00 each time it breaks. I have paid for this to be fixed twice so I could have bought a new snow blower already. This is not acceptable. This is a defective product and I want a new all steel unit or my$ 400.00 back. I will keep after Sears management untill they do something to make this right. I am in sales and this kind of thing is what I do om a daley basis. I am going to bring my defective snowblower back to Sears Oakbrook and tell everyone in the store not to buy thier defective crap. It will be on full display so everyone can see just what Sears is trying to get away with. I have purchased quite a few appliances from Sears over the years and now that all comes to an end because of the crappy service I have recieved.

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5:47 am EST
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Craftsman Lifetime warranty scam

I broke a craftsman "professional" magnetic screw guide. It costs all of about 6 dollars brand new. I tried to return it under the Craftsman lifetime unlimited hand tool warranty. Sears hardware tried telling me it is not a hand tool? Well it certainly is not a power tool! Left in disgust went to another Sears. Was told oh that is a high impact item so that has no warranty? That was the whole reason I went to Craftsman in the first place and didnt spend more on a Dewalt was for the warranty! Drive to Sears number 3 and was told "Craftsman lifetime warranty is no longer honored like it was before. Since KMart has bought them out they have become really cheap." So basically from what I get is really Craftsamn is KMart now? Wow wasnt there a reason they went bankrupt? Anybody want to buy a huge load of Craftsman tools? They have a lifetime warranty of convenience! So mad I ever bought ANY of their tools now. Im sure I will be back when I try to replace my broken craftsman shovel.

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Sdevlin
Centreville, US
Apr 06, 2011 6:44 am EDT

actually i believe craftsman has never applied their Lifetime Warranty to ANY drill bit, insert bit etc. Basically if it attaches to a power drill or the tool is expected to break (insert bits) or get dull (drill bit) then its not covered. imagine how much money they would loose if every insert bit they ever sold could be replaced once you have stripped it out...
Rule of thumb is to look at the package, EVERY tool that is covered under their well known lifetime warranty has an emblem that says guaranteed forever on the front or a statement of the warranty on the back
"craftsman Full Lifetime warranty: if this product ever fails during normal use return it to any craftsman outlet for a free REPAIR or REPLACEMENT"
If you do not see this it is NOT COVERED.

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JKDE
, US
Jan 26, 2011 3:30 am EST
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Same type situation here. A manager tells me my Craftsman snow shovel is not a stick tool so it's not warranteed. Had to prove it with their own warranty site. When manager went on line and found it, he tried to hide it from me. It is disgusting that a place like Sears treats their customers like dirt.

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woodrench
Greenville, US
Dec 30, 2010 10:44 pm EST

Had the exact same situation happen today. I just raised hell until they gave me a new one.

Mine was a compact screw guide. Was told it was a power tool.

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5:03 pm EST
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Craftsman Paid and never completed our fence

We had a contract to complete our wood fence that they did not honor. Craftsman Fence and Deck Dallas took our money then after working the agreed number of days we were told it would take to complete the job they came back asking for almost twice the amount to complete the work. They never came back leaving us with an unfinished fence and the yard full of trash.

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Update by Alan Chester Nenni
Sep 02, 2010 1:27 pm EDT

Here are some facts on the Internet

http://www.bbb.org/dallas/business-reviews/fence-contractors/craftsman-fence-and-deck-in-dallas-tx-23002479

http://craftsmanfenceanddeck.com/Blank.html

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spots
Dallas, US
Feb 10, 2011 6:19 pm EST
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We had looked at fences for close to a year before deciding Medina / Craftsman was worth the money, because we wanted a sturdy fence and retaining wall that also looked good. Other fences around town clearly weren't as strong and long-lasting. We were aware of this guy's complaints by the time we hired him, and did it anyway. Excellent decision. He takes pride in his work, and did a beautiful job, even adding in little details that will help our drainage problem near the gate.

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NLBRANDT
Euless, US
Nov 10, 2010 2:19 pm EST
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Your facts you found on the internet are things you have put up about this company. We know who you are and if we were the type of person you are we would bash your company as well. Your a motivational speaker? What to you speak about? How to sue people? And if you lose then continue to harrass? This company has received one complaint on the BBB in 19 years of business (from you, probably done because you lost your lawsuit)

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Lizeam
Dallas, US
Sep 02, 2010 4:47 pm EDT
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Yes, those are interesting facts. hmmmm. Failure to respond to 1 again ONE complaint. Was that yours?

The other is the website you purchased. To which we are seeking legal advice on how to handle.

Again, Consumers...Please note, there are two sides to every story. Mr. Alan Chester Nenni is not someone we have EVER engaged in a business contract with. Feel free to contact us if you would like further information.

Our business is alive and thriving and Mr. Medina is as creative and business like as usual.

Mr Alan Chester Nenni is not who he says...he does not want to post under his real name!

Thank you
Liz Medina

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Lizeam
Dallas, US
Sep 01, 2010 4:23 pm EDT
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Mr. Prosen (aka alan chester)

I hope that consumers are aware of the fact that there are two sides to every story. I am sure Mr. Medina would be willing to share HIS side of this story to anyone interested.

The fact that you sued and lost should mean something. The only way you have to lash out is to post misleading information on websites such as this. Why don't you post the whole truth and nothing but the truth?

His reputation is excellent...

P.S. Love how you added the Nenni to the end of this name...it sort of reminds me of ninny!

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NLBRANDT
Euless, US
Sep 01, 2010 12:25 pm EDT
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DO NOT TAKE A REVIEW FROM THIS GUY SERIOUSLY. He sues everyone! He did try to sue Craftsman and he lost! Armando would be more than happy to explain the situation with this guy to ANY potential client! Take your trash talking reviews and websites down. Their lawyer has been contacted about every site we find you on! If you are serious about a Craftsman fence go for yourself and check out the work and ask any normal client, it speaks louder than the words of this lunatic!

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9:25 am EDT
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Craftsman 2 of them did not work and were hazards

On 10-13-09 my boyfriend and I went to the Westgate Mall in Amarillo, TX to Sears in order to purchase a brand new 18 in gas powered Craftsman chainsaw. I did just that, verify salescheck # [protected]. We traveled the 20 miles home only to find that the new saw leaked oil bar oil like a sieve and would not remain running. We made the 20 mile trip back to town to exchange the saw, a disappointing and frustrating incident for the time wasted and the gas used in making a 40 mile round trip. We went to exchange the saw BUT I also wanted a replacement for the $4.99 can of premix fuel we had put into the defective chainsaw...apparently there was a problem with that since the cashier said an opened item could not be exchanged or replaced...the ITEM was open because it was IN the product we had to bring back. The cashier attempted twice to get a manager to make an appearance in order to ok this procedure...the manager never showed up. The cashier did an exchange on the saw verify salescheck #[protected] and also a replacement for the premix gas verify salescheck #[protected]. As you might guess, I was not about to drive 20 miles to the boyfriends house only to find a problem with THIS saw so we went to your automotive garage where the gentlemen working there were EXTREMELY nice and helpful...apparently they understand customer service? Anyhow, once again the saw leaked oil everywhere and not only did it not remain running well but TWICE the chain actually came off the bar...if you have ANY clue as to how chainsaws work, you will realize this is a safety issue? Being totally disgusted with Craftsman at this point, we took the saw back and got a cancellation on my credit card for the purchase of the saw, verify salescheck # [protected]. I did not even ATTEMPT to retrieve the $4.99 for the can of premix fuel in the SECOND saw since it took an act of Congress to get the first one replaced. I filled out the feedback form, and not in a positive way which was on one of the receipts and got a call from someone saying he was a manager at the Amarillo store, although not the department (Home and Garden) where this incident occured. He called me on 10-17-09 and I told him what I am writing you. He apologized but that was about it. Being a "follow-up" kind of gal, I went back to Sears last week, 10-19 or 10-20 to see what, if anything had happened. There were two big signs on the doors to the bays of the automotive shop warning non-employees not to enter. Apparently the chat with the manager got those automotive employees in trouble for trying to assist me? We went to the gentleman who had sold us the original saw and my boyfriend asked him, "I suppose you heard about the problems with the chainsaw we bought here last week"? and the cashier looked perplexed and had not heard a word. I am assuming no investigation or follow up was done there either? Seeing as someone, myself or my boyfriend, could have been seriously injured, and for sure we were not thrilled with the product, I was just expecting a little more other than chastizing the few employees who attempted to help us.

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Craftsman bad quailty control

I received a Stainless Tool Box brand new from Sears on July 3, 2017. I sent an email about this issue the same day and have not heard back fron Sears. On the Craftsman website it says that they will respond in 24 hours. It's been almost 1 month with no response.

There are many issues with the tool box I received.

Bad Quality Control.

1. There is a ding on top of the box.

2. The Craftsman logo was broken on the left side. It was hanging.

3. There is a noticeable spot weld showing on the right side towards the bottom.

4. There is a big dent above the handle on the right side top left.

5. The sticker on the front left is the wrong sticker. It should say " Ball Bearing" not Ball Bearing, Grip Latch". This is not the "Grip Latch" model.

This should have been sold as a "seconds" or "slighty damaged". I paid for a new tool box. This looks like a "C Conditon Model".

It took me about 26 days to receive this tool box. I do not want to return this box. It would be to much of a hassle to return the box. This item does show out of stock on the website. I do not want to wait another 26 days plus how ever long it will take to receive another tool box.

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Update by erns
Jul 23, 2009 6:15 pm EDT

These are the attached pictures of the Stainless Roll Away Tool Box.

I also sent these pictures to Sears / Craftsman.

Bad QC!

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Anthony L Gould
Jupiter, US
Feb 15, 2010 2:12 pm EST

I purchased Online, a 10" Craftsman Table Saw from Sears on 09 Feb 2017, the sales #: [protected]. As part of my puchase I also purchasted a (3 YR, ) In-Shop Master Protection Agreement For a price of $24.99. The total transaction costed me total of $227.33. The next day I went to pick up mechandise at the The KIOSK. THE Sync Printer went down so there there was no ticket/reciept; addtionally, no warrenty was issued either! I attempted to contact Sear on line 2-3 times ... no results or reply! All I want is my 3 year warrenty

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Don Snyder
,
Mar 23, 2007 12:00 am EDT

Sears Store 2311 N State Rd 3
Greensburg In. 47240

This Sears Outlet on a regular Basis never has what there sales circular advertises. Just Today I went in to buy a toolbag and an air compressor that was on sale in there ad. The bag was $9.99 and the compressor was $299 for a 2.5 horsepower 33 gallon tank. The bag they had in store was half the size of the one in ad and it was green, where as the one in the ad was red. They didn’t have the air compressor in there ad, however they did have one similar it was a 2 horsepower 26 gallon tank. Its price was $279, I asked if they would deduct $30 on this compressor, since the one in there ad for $299 was being sold $30 off, the Manager said he wouldn’t touch the price, and I could drive to Columbus Indiana and buy the advertised Compressor There, Columbus is 40 Miles from Greensburg. These things happen on a consistent basis in this store. And one has to wonder why this outlet is in Greensburg If One must drive to Columbus to buy what they advertise. Im trying my best to find phone numbers of someone in Sears to call about this ongoing problem, so far no luck!

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Edward Hess
Hollywood, US
Jan 20, 2010 9:29 pm EST

At 21st of November 2017 at approximately 5:00 p.m. I was of mowing my lawn. The grass was about 12 in. tall and was dry. Some of the grass got wedged between the muffler and a muffler shroud housing, the hot muffler gases ignited, and started a fire. I was in an open field and couldn't get to a water supply so the entire lawn mower went down in flames. And was totally destroyed. I burned my fingers a little bit trying to put the flames out. I do believe that it was a manufacturing defect, because the muffler went out the bottom instead of the side of the riding mower. The mower had six speeds and 14 horsepower and was six years old.

I spoke to the manager of the Sears store in Palatka Florida and he said a customer of his had a similar event a few years ago. My lawn mower is 6 years old and I've been happy with it up to this point I do believe craftsman makes fine products and they always stand behind their product. I enclosed some photographs of the riding mower after the event I feel that if you sent me a voucher or coupons for 50% off of the price of a brand-new one this would be a fair adjustment

Edward Hess edwardap@lycos.com

Poor customer I am looking for a lawyer I sent a letter to Government consumer products
safety division

edwardap@lycos.com

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Craftsman battery does not last over 15-20 minutes and will not hold a charge

Year befor last I purched their elect trimmer and the warranty. The trimmer would not hold a charge, so I took it back the next summer and was told they were having lots of problems with them...so they exchanged it, but the warranty would be used to get a New One! This summer got it out(haven't used it but about a dozen times altogether), charged it up and it was dead in 15 minutes! So I thought it was in need of a longer over night and next day charge...wrong! Charge lasted maybe 15 minutes and it just gave up. I called the store 9 times before I got "The Store Manager" who assured me he'd call me back in 30 minutes. That was over 3 hours ago and no call! All they have to do is pull up my information and check it to see which one I have etc. NEEDLESS TO SAY, I WILL NOT BE BUYING ANOTHER FROM THEM~~! They have gone to a "fully" automated system and it's like pulling hen's teeth to talk to a person. I have never been so frustrated...Sears has really been a disappointment the past few years with purchasing their Craftsman items. And the Service is NO longer there. Customer Service is a thing in the past for these guys! ...STILL WAITING FOR A CALL~

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Craftsman new lawn mower in shop more than home

I bought a 22 inch Craftsman Pushmower with a Briggs & Stratton 5.5 horse motor. I have had it in the shop four times. I bought a new mower so I would not have this problem but have had nothing but problems. I am getting very frusterated with the hole process. The first time the rings did not seat correctly from the factory and they replaced it with another new mower. I was not able to use it but once before I had to return it because the starter for rope motor was bad. The third and fourth time it was carberator troubles. Again now I can not keep it running and am going to have to return it to be worked on once again. This new lawn mower has only been used five times and has been in the shop more than it is home. I really wish I could get a lawn mower that I can depend on. I am not recommending sears or craftsman to any one as I am very dis-satisfied.

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daoshao
Brooklyn Park, US
Jul 06, 2009 3:30 pm EDT

If it was 'new' why didnt you just return it for a different one?

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Craftsman repair of lawn mower

I have had my lawnmower in the repair store for three weeks. I call after 1 week and the store replied that the tech was reviewing. The repair store then said it has a crack crank shaft, I told them a wanted to make sure they are goning to repair the wire that broke off, and that is why the mower was in there and I will pay for the other repairs. No tech call me back. I called the store another week and they said the mower was not in the store. I spook with karen in the port jeff store and she said the trucks come in on tues and thurs and said my mower was not in the store. I spoke with john 5 days later he said he had call, on thursday that my mower was done. I did not receive a call on thurs from john and I had been on the phone with karen on thurs and she informed me that my mower was not in the store, but if I wanted to go pick it up in melville, I can do that. I am a very unsatistfied customer, I will no longer ever shop in sears and I will also make sure I tell every one I know of the very bad treatment I received as a customer.

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Craftsman dangerously flawed customer service

A few weeks ago, my new father-in-law graciously gave me his Craftsman 6.75 Lawn mower to help manage my new lawn. The mower was shed-kept, and stored 2 seasons ago. While it looked to be in great condition, and he assured me it would fire up right away, it would not initially start for me so I took it into the Sears repair facility in Springfield. I was informed they were running a “special” on tune-ups ($40.00). I explained that it likely needed some cleaning and a spark plug etc., and asked if they would install a new blade as well.
I received a call a week later stating the estimate was $135.00 and it would be ready for pick-up on or before the 12th. A few days later I received a second message stating the estimate was now $385.00 – for a lawnmower that costs $369.00 right off the show-room floor!(?)
I declined the estimate, and being a life-long devotee to Craftsman equipment and tools, bought a new craftsman 6.75 mower from the local Sears. I picked up the ‘un-repairable’ mower and brought it home. I’m new to my neighborhood, but I noticed that my next-door neighbor seemed to be working on mowers or weed-eaters often. I called him over and explained that the mower was likely shot, but gave it to him to use for parts and went about cutting my grass with my new mower. 15 minutes later, my neighbor rolls my “un-repairable” mower back over and it’s running like a top. He explains that the fuel line was simply clogged and demonstrates how it starts on the first pull every time. He insisted I take the lawn mower back and would not accept compensation for the effort.
Now, all of my colleagues at work strongly suggested that I register a complaint with Sears regarding this matter. I balked at this suggestion and decided I would store the new mower and use the old one. LAST EVENING, WHILE CUTTING MY FRONT LAWN, THE NEW BLADE (THE ONLY PORTION OF MY ORIGINAL REQUEST FOR SERVICE PERFORMED BY SEARS) FLEW OFF THE MOWER AND WAS LEFT EXTENDING APPROXIMATELY 8 INCHES OUT OF THE BACK OF THE MOWER!
Having just purchased our first home, it’s unfortunate to think of how much patronage, business, equipment and tool purchases Sears and Craftsman will now forfeit as a result of this COMPLETELY FAILED CUSTOMER SERVICE EXPERIENCE!
Regards,
JimG

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SearsCare
Chicago, US
Jun 25, 2009 5:19 pm EDT
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Dear JimG

My name is David and I work for the Sears Cares Team. I would like to apologize for the unsatisfactory service that you have received. We would like to speak to you regarding you experience with our service. You can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (JimG) in your email so we can reference your case.

Thank you,

David V.
Senior Case Manager

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Craftsman defective product

Chain saw was bought for christmas present and used one day and quit working, looked in manual then removed cover the air filter was in wrong and on looking further metal shavings through out. Took back to Sears and they would not help me refered me to service department store. Once there they say can not do anything for you because passed 90 days. Plus if there is metal shavings not covered anyway. I Ask WHY !, I was told passed 90 days, I explained was bought in cold of winter and spring is time to cut trees. Ask what about life time warrarnty was told its for tools only. A chainsaw is a tool for landscapers and wood cutters just because its not a wrench and I am not a mechanic my chainsaw is not covered. Its not like its been used months on end and cut hundreds of trees I CUT 3 small TREES ONE Day. Why is it money is spent to buy a product and if its NO good it doen't matter.

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mike di paolo
Cathlamet, US
May 04, 2012 12:11 pm EDT

This is in addition to my comment posted on JUne 10, 2009. I was disappoinedt with Sears original response to my problem. I still believe that particular model chain saw is defective and the original people I talked to were not helpful. I wrote a letter to Sears maagement and management responded and replaced my chain saw with an up graded model which works perfectly well. I am very happy with Sears final response to my problem. I did post an update, I am not an expert on how to use some parts of the web, but my update was that Sears responded to the problem and I am pleased with the result.

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Tony Harrington
Yakima, US
May 04, 2012 9:48 am EDT

I think Seare has did craftsman a great disservice by taking on the craftsman product and iowing their standards of
craftsmans service to the publice. And by changing the return policy to a 90 day warranty, they have killed the trade mark
and lowered the true value of the belife that craftsmans get the JOB done. Because we paid good money for a weed wacker
which has not work right since we paid for it .
It has also made me alot less pleased with Seare customer service, and the chance of us shopping there alot less.

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mowerman41
Newport, US
Sep 22, 2010 9:02 am EDT

Do not worry all i am in the process of moving from north carolina to lawton oklahoma been in the ope business since 1988 once i get there you will know im there cause i will find a newspaper and put a ad in there that we are open for business i will be glad to help customers where these box stores wont help

thank u calvin

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Bruce Porsche
, US
May 12, 2010 10:19 am EDT

I believe Sears has changed their policy on warranty products. I purchased work boots and the soles on the boots cracked so I brought them back. Sears told me there is only a 90 day warranty on them, so I'm out of luck. Their products seem cheaper now. I bought another pair but didn't work out, they did let me return them for a new different pair. The new pair did'nt work out, so I returned them, and got my money back. I went some where else and bought American made Thanks Bruce

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Mike DiPaolo
Cathlamet, US
Jun 10, 2009 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also bought a Sear 18" chain saw. Shortly after using it failed to start. They repaired it and stated I didn't use oil with gas. I disagreed and stated I used 40:1 as stated in manual. Chain saw again failed. Sears states cylinder is scored. To repair will cost $146 dollars. I told them to keep chain saw. I have a Farmer Partner chain saw which is over 30 years old and it still runs and has never been serviced.

This Sears chain saw does not the job and I strongly recommend not buying one. Sears will not stand behind it!

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12:46 pm EDT
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Craftsman lawn mower discount

On Monday I went into the Sears store in Shelby NC 28150. In search of a lawn mower. The sales person Shannon Holland worked very hard in finding me a mower that would help with my disability. I explained that I was a Disabled Veteran and need a push lawn mower with electric start and self propelled. Shannon found a mower that was a used returned mover that was on clearance for $299.00 Model-71-[protected]-3524 Key start. Shannon checked the register and found that on the 14 of April they could lower the price by 10%. I said that if sears would give me 10% more off the push mower that I would by it. The problem is that I will be in the VA on April 5th and would not be back until the April 17th. Shannon was supposed to get manager approval to sell me the mower before Sunday April 5. Shannon was out sick today April 2, so I went to the Store Manager and explained my situation and showed Karen Manning the sears Lawn and Garden the customer preference card that explain the situation on mower. The store manager would not give me the 10% off knowing that I would not be around during the mark down of mower. I have been a good customer and all my purchases have been thru Sears for over 30 years. This store has been the worst ever in customer service. Would someone from sear approve the discount so I can pick up this mower before my operation? And if you have any other discounts that I can apply to this sale would be appreciated. Thank you and hope you can help me out to resolve as soon as possible.
Sincerely,
Gary Dickson
1218 Meadowood Dr.
Shelby, NC 28150
[protected]

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10:47 pm EDT

Craftsman Order cancellation

Below is a reply to my complaint I emailed to customer service. I was referred back to the source that was unable to help me originally. It made me wonder if the guy even read my email. What has happened to customer service?

Dear Mr. Simpkins:

Thank you for visiting Sears.com, we appreciate hearing from you.

In order to obtain order information for parts, please contact Sears
PartsDirect at [protected]-PART [protected]) or order online at
Sears.com.

Thank you for choosing Sears for your product needs.

Jonathan L.
Sears Holdings Corporation

Original Message Follows:
Comments: To Whom It May Concern,

I recently purchased replacement parts for my Craftsman Lawn Tractor
Order # here. I made the order over the phone and spoke with an
associate. The parts I ordered were replacement part I thought I had
lost or may have been removed during a warranty repair. At any rate
after making the order I was out cleaning my shed and found the missing
part. I immediately called back to cancel the order but no one could
help me. I can understand in this day of technology how easily they
could enter my info on a pc and order it but could not cancel it in the
same day. I've cancelled orders with less established businesses with no
problems whatsoever. I realize if I had received the order and wanted to
return it the cost of shipping etc. but I would think if I called back
the same day it would be possible to cancel it. So now I have $63.00
worth of brand new parts in the box that have been shipped to me with
the only option being returning one $20.00 item (only item returnable)
and pay the shipping say $10.00 and recoup $10.00 of my $62.00. Needless
to say I am not a satisfied customer.

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Craftsman Fraud and scam

I have a set of stack-able Quiet Glide Craftsman Toolboxes. I had them for about a year and really only put them through light use. They sit in my utility room and store all my tools. Well the other day I go to turn the key on the largest box and the lock assembly fell apart. The part the key inserts into came right off the box, and the rest fell inside the box. Now all my tools are locked inside the box with no way of opening it.

The store first said to bring the whole box in. Do you know how heavy that thing is full of tools? Then they say there is no warranty on the unit. Now I'm stuck trying to figure out how to get my tools out without completely destroying the box. Once I do that, I doubt I will be able to repair the lock.

Great stuff from a brand that is supposed to mean "quality" huh?

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Craftsman - defective 4 ton floor jack

In august 2007 we purchased a craftsman 4 ton low profile service jack.In march 08 we returned the jack because it was leaking oil and would not hold the weight of a small car. The jack was replaced, but just this week (9/13/2008) , the replacement jack was also leaking and would not hold weight. Luckily the we had already placed jack stands under the car...

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Craftsman lemon craftsman lawnmower

On October 4, 2007 I purchased a Craftsman Lawnmower from Sears/Oxmoor Center. This was a returned and refurbished mower but I was assured by the sales person that the quality and warranties were the same as a new mower. I also purchased the extended warranty at that time. Because the mowing season was over when I made the purchase I had no occasion to use the mower until the spring of 2008 by which time the 90 day return policy had expired.
The first time I mowed the mower veered left and right and you could not mow in straight line ( I have a flat even lawn) and at the same time the wheel height adjustments kept jumping out of place causing the mower to drop to the ground. I returned the mower to Sears for repair for the first time in April 25, 2008. It was returned to me on May 6, 2008. When I asked what they did to it and employee told me she couldn’t read the paperwork but that they had changed the oil. It was a new mower, so it didn’t even need and oil change.
I returned the mower again on May 20 and was told at that time that on the original return the mower was actually checked for shaking. I never told them it shook and in fact my paperwork verifies I told them the mower would not mow a straight line when the self propelled mechanism was engaged. I asked for my money back at that time and was refused so I let them take it back again.
My son picked the lawnmower up again on 6/3 and that time they replaced the front wheel drive. After trying the mower out at the Sears Repair Center he was unsatisfied but was told by Michelle the Manager that there was nothing wrong with mower and nothing more they would do. My son explained to them that I was a 73 year old widow and the reason I purchased this self propelled/key start mower is so that I could mow my own lawn. Michelle told him I should have purchased that model lawnmower. I wish the sales person would have told me that when I bought it.
I tried again to mow my lawn and the same thing happened so I returned it on 6/5. Since then I have been in an endless struggle with I couldn’t begin to tell you how many people and departments I have been shuffled back and forth through and the store manager at Sears/Oxmoor will no longer even return my calls!
Please help me to resolve this. I am a 73 year old widow on a fixed income and I cannot afford to pay someone $25.00 each time I have to return this lawnmower to Sears.

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brenda pendleton
Columbia, US
Jul 29, 2014 7:31 am EDT

i brought a riding mower 2 years ago the warranty ran out they wont talk to me the brake cable came of when you start it youare suppose to hold the brake but it takes off with you i have just about got hurt twice on it. i would not recomme nobody to buy one of there mowers at all. brenda pendleton

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