Sears Carpet Cleaning / Ruined carpets

Apex, NC, United States Review updated:

Sears cleaned my carpets and sprayed bleach on spots that ruined my carpet. They told me to not walk on it for a few days so I was unable to see the bleached out areas. We were going on vacation so it was two weeks before we noticed the problem. Do not let them use the spot remover!

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  •   Aug 06, 2011

    To Richard l Lamb,

    I apologize for the negative experience that you've had with Sears Carpet Cleaning. I completely understand you frustration and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at [protected] Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Richard l Lamb) for reference to your issue and we do look forward to talking to you soon.

    Thank you,
    James H.
    Social Media Moderator
    Sears Social Media Support

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