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Sears / women's apparel / return

1 Canada Review updated:

I had purchased a dress from sears catalogue for my sister's wedding. the dress was origionally purchased in january. the wedding itself was in sept. i had tried the dress on a total of 3 times (never had it altered it fit like a glove). the day of the wedding...no problems unitl i started to walk up the steps to sign my sister's wedding license. the zipper let in the dress and i tripped in it tearing apart of the lining. very very very upset i went back to sears that following day. the lady at the counter had tried the zipper and lo and behold it worked. she looked at her co-worker like i was lying to get my money back cause it was torn. i obiviously debated. the other lady told me that the dress was worn. ( uh...yes....) and that the tags were missing ( uh...who's going to wear a dress with the tags on it...) and she also mentioned the purchase date. (well im not going to shop for a brides maid dress the week befor the wedding...(DUH...) i wore the dress a total of 3 hours. if i had knwoen that the sales lady was going to tell me that the dress "fufilled it's intended purposes " and that i couldnt get store credit or another dress i would have spent the $200 elsewhere!!!!!!!!! i had all the necessary paper work the slips and bills, etc. i even had the tags that came off it.... so with out a dress and the embarrassment to my sister im out $200 and i can guarantee you that all my friends and family are horrified with sears especially the statement that it "fufilled it's intended pourposes". i can safly say that neither me / my firends / family will ever purchase anything form sears ever again.

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Comments

  • No
      23rd of Nov, 2007
    -2 Votes

    you are absolutely right you had all the correct paper work all the bills but what ya didnt have is a case OR A LEG TO STAND ON hahahaahahaah you CAN NOT RETURN DRESS'S AFTER WEARING THEM PERIOD DUH! do not remove the GIANT TAG THAT SAYS DO NOT REMOVE ! until you have inspected and fitted the dress sevral times walk around in it etc ,,,,,,,,,,wearing something....... using it and then trying to return it is just down right repulsive ........... it doesnt matter if you are telling the truth or not there are to many people that abuse retail chains nationwide so now what do we get YUP THATS RIGHT a standard policy for all retailers on dress's BUYER BEWARE! (:

  • Ka
      24th of Dec, 2007
    +1 Votes

    I work for sears. Everyone tries to return dresses, clothes, etc. that have been worn, tags taken off, broken, everything. We have a ninety day return policy. you have 3 months to bring the dress back. I am not sure if you know anything at all about retail but after ninety days the dress has had 3 markdowns and has went into the clearance section. After that is it zereod out which means it is worth nothing and the company loses money on it. It then must be pulled from the floor and sent back to the manufactuer. You're dress was worth nothing. They can not take it back because they are unable to sell it for a profit. Before you complain, understand how retail works.

  • Cu
      27th of Aug, 2008
    0 Votes

    You wore the dress and tried to return it many months after purchase. Sears was correct in not refunding your money, even though what the sales person said was out of line.

  • Ra
      7th of Nov, 2008
    -3 Votes

    OOH PLEASE YOU ARE JUST SAYING THAT BECAUSE YOU ARE A SHEEP FOR THE BIG CO., AND BTW SHE WAS NOT THE ONLY COMPLAINT ON SEARS SO YOU SHOULDNT GO RUNNING YOUR MOUTH WHEN YOUR NOT THE ONE PAYING FULL PRICE FOR ANYTHING AT SEARS(MEANING YOU PROBABLY GET AN EMPLOYEE DISCOUNT ) EVEN IF YOU DONT GET A DISCOUNT YOU STILL HAVE TO TAKE UP FOR YOUR COOPERATE TIT BECUASE THEY SIGN THOSE PAYCHECKS. THIS IS A COMPLAINTS BOARD NOT A TAKE UP FOR THE ONE BEING COMPLAINED ABOUT HUNDREDS OF TIIMES BOARD. SO, LEAVE HER ALONE !SHE WAS SOLD A CRAP DRESS BY SEARS AND SHE WANTS TO VENT SO LET HER WITHOUT YOUR SARCASTIC REMARKS.

  • Mi
      22nd of Nov, 2008
    +1 Votes

    You tried to return a dress TEN MONTHS after you purchased it and are surprised they didn't take it? Wow. I don't work at Sears either, and I think you're being ridiculous.

  • Br
      8th of Jul, 2009
    0 Votes

    I as A Sears worker also agree. We have a STRICT 90 DAY return policy which is explained in detail on the bottom of the receipt. And if you come in with a tear in it... we can't take it back cuz A DUH... how are we supposed to know you're telling the truth genius? And the return policy only covers if there's a malfunction with the dress that was NOT caused by the buyer. Yea, it sux you fell, but hey, learn to walk!

  • Mz
      26th of Jul, 2009
    +2 Votes

    People commit retail fraud everyday. It has made it hard for all the honest customer in the world. In the last five years most retailer have a strict return policy. It just the risk that you take.

  • Wh
      16th of Aug, 2009
    -1 Votes

    You wore the dress, you tore the dress, you removed the tags...how is Sears at fault here?
    Stop whining and own up to your own carelessness!

  • Fa
      30th of Aug, 2009
    +2 Votes

    Sears is not at fault for you falling down and tearing your dress. Out of return period, damaged product why should they give you anything for a worthless item?

  • Al
      5th of Jan, 2010
    0 Votes

    Staff at the three SEARS Stores in Oahu HI are courteous and I always tell folks how I've yet to see any store provide better customer service and benefits to their customers who shop with the Sears Credit Card. I cut up my card to spend less but I still remain a content customer. The blogs with complaints should mention which city the Sears Store is located when they blog so management and customers are made aware and service may improve once they have been targeted.

  • Am
      20th of Feb, 2010
    0 Votes

    The comment that it fit like a glove, may be the problem. Most gloves are skin tight and perhaps this was the case. If it was skin tight, there is no a large margin for error, such as falling or catching stilettos in the hem. Sorry about your money spent, but unfortunately the retail store was right. No one was able to confirm the fit from the store, so no one is really sure if it was the correct fit that would allow room for proper movement, twist and turns e.g. dancing, etc. by the way I do not work for Sears, but do shop there, and have never had problems with the merchandise, just the billing process.

  • Th
      2nd of Jun, 2010
    0 Votes

    I don't understand the mindset of people like you who feel that they can buy a product, get the use out of it, then return it. I work for Sears and I've seen this over and over again. Men are guilty too, they will buy a tool to get their car fixed, then when they no longer need the tool, they return it. Sears then becomes like a RENTAL SERVICE, thus losing money. I know it's not easy these days, with the economy like it is. I understand all of that, but there are some who do it to the extreme. Don't you feel the tiniest bit quilty?

  • Mi
      15th of Jul, 2010
    -1 Votes

    What the frick??

    1.) Bought and kept a tight dress for nearly a whole year before wearing.
    2.) Zipper slips because the dress is tight (not due to factory error).
    3.) You slip and tear the dress.
    4.) You try and return something you tore up.

    And you're shocked they wouldn't process the return??
    The entitlement issues people are suffering nowadays is damned ridiculous.

  • Ka
      31st of Jul, 2010
    -1 Votes

    You wore the dress and tore it. So how is that Sears' fault?

  • Ga
      2nd of Jul, 2011
    0 Votes

    As far as I know there is like a 30 day return on dresses and intimate wear and stuff like that right at sears and most department stores? How can you expect to wear something for 3 hours tear it and return it? who the heck does that? You shouldnt have expected to return it lol. maybe next time you will go to a garage sale or salvation army and spend $2. Sounds like what you did was planned out I mean come on who even keeps a receipt that long without intent for it? You cannot expect the store in which you purchased the dress to pay for something that you were at fault for that was completely out of there control that is rediculous, sorry.

  • Th
      29th of Oct, 2012
    0 Votes

    plain and simple, you cut off the tag. that makes the product used or damaged (depending on which tags cut) and they cant resell something used or damaged. they make these rules to prevent the bad people from wearing the items for a few months then trying to return it for a full refund at a time when the clothing is no longer sell-able, is out of season, and is worthless to the company. also most stores do have a limited time in which you can return an item. 3 months is extremely generous. some places only give you a week. imagine how many times someone could wear something in 3 months then try to return it. also its not sears' fault that it the zipper was faulty or that you tripped. you could try contacting the dress company for a refund or replacement but i highly doubt they'd give you something for a dress you've had for so long. in the end you'd have to ask your self, do you ever want to wear this dress again? if yes, then get it fixed and maybe replace the zipper. if no, then donate it to value village or a friend, let someone whos willing to fix the dress have it. Maybe in future if the tag is somewhere you can hide it in the clothing, dont cut it off. i know its annoying but if your afraid something like this might happen again its better to be safe than sorry.

  • To
      1st of Jan, 2015
    0 Votes

    Bought outfit at local sears without trying on. Took tag off pants upon puttin on, too small. Did not wear. I have the tag and receipt. it was purchased 12/12/2014. Will I have problems returning the outfit?

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