Sears review: Employee complaint 110

I bought items on sears.com with Sears gift card but there's no confirmation e-mail received. Sears must had canceled the order without noticing me. Calls to Sears and to customer service managers were no help. They all told me there's no record of that order whatsoever. So I checked to see if they had charged my gift card even though the order was canceled. It turns out that there is no way I could find out what transactions had occurred on the gift card. I called the Sears headquarter, the numbers listed on the gift card and even went to the store to talk to the manager. They all told me they couldn't find out what transactions had occurred. The only way to find out was to find a store manager and have him called a number but it would take at least 48 hours.

I am so mad and you are talking about hours spent on the phone and driving to the store dealing with this issue.

Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze then whistle then clink changing gears. Called in repair new clutch, gasket, gearcase, support was needed. There sure were alot of parts going out then in, oh but I had purchased the MASTER protection plan when I bought the machine. Of course the machine had greased up some of the clothes before the repair. Should I get a refund on the machine to pay for my ruin clothes.

The machine started its wheezing and whistling and clinking last month Dec 2008 called in the repair service, oh thank god I bought another year of MASTER protection.

When the repair man showed up oh I remember you now from past repairs, just what I want to be known for. Guess which part, the clutch! Well that fix lasted maybe 7 days. Due to the time of year I decided to wait until the holidays were over, so the repairman is coming in two days almost a month later to the day. Guess they don't have, pay the customer day of pay for all their MASTER protection plan days.

Moral of the story is I will never buy anything from Sears as they have no value in their products.

I have a warranty with sears when I purchased my washing machine last year. Last week my washing machine broke. I called sears on 7/26/08 to schedule an appointment to fix my machine. They told me that the next available date would be 8/2/08. So I had to drag my clothes to the laundrymat for 1 week. Then I get a call on 8/1/08 from Sears to tell me that they have to reschedule my appointment for 8/8/08 because there are no availabel techs. I told them that I wanted to be compensated for my gas and the cost of washing my clothes for another week. They said that that is not in their policy. I then told them that I no longer wanted the product since I am still paying on it on their credit card and they told me that they would not do that. I would have to get a rent-a-washer that they would pay for. I told them it would cost me more money to hire a plumber to disconnect mine and connect the rent-a-washer. Would you please help me to get some reimbursement for my inconvenience and the cost of washing my clothes and not to mention the gas it is costing me to go to and from the laundrymat.

I have just started a few weeks ago with Sears, an employee saw me take prescription pain meds and I said I had a bad back. the person then went on to tell another person in our dept that if management found out i was a drug addict they would fire me. I talked to one of the managers, he just said not to pay attention to the person. the meds I take aren't even a narcotic. The manager I spoke to said that he had already heard about it. and not to worry they weren't going to fire me or anything like that. I did not have to disclose a disability to the employer, but someone else did. I need advise. Anyone?

Bull excretment.

In theory they should be able to cater for all sizes for all seasons, but sometimes that is not possible. Maybe Sears has dresses all year round for the most common sizes. I have read that the most common size for American women is about a size 14 or 16 (although my sources may be dated). It may be that Sear is catering for the more profitable market and does not have room in the Plus Size department.

It may be that it costs too much to produce the dresses (more material) and they want to stock them only when there is guarentee of being sold. May be when Sears does have the dresses in stock there is too much of a lack of interest

Return it back to Sears if it is defective. If you paid for delivery, return delivery (if item is defective) is included. That's what they have printed on the receipts from my store.

Just like CapedCrusader said, Kenmore/Sears do not manufacture anything. CapeCrusader is absolutely right. Sorry.

I am having the same issue with my freezer not freezing. I have jumped through all the hoops they have wanted and still do not have a resolution. My fridge is only 3 years old and Sears is not doing anything about it. I am so upset and do not know what to do anymore.

An update they set the employees up so they can get rid of them cause they can not afford to pay them. Managers get away with anything. Your not allowed to ever call in sick they use it against you. A person I know was set up buy them. They put in two weeks in advance for a day off. the manager oked it said they woulsd get another person to take the shift., the store manager refused to let the girl come over and take the shift so they call this person a know show. They demean and put down their emplotess. The reason customer service is bad is becasue the employees are treated like crap. The store managers make up anything to write up just cause they do not like a person. Another person I know was hired part time and it only schelued for one day a week. She complained to the complaints phone number nothing happens. That manager told her she schedules her like that cause she can. Sears is run buy natzis. its a dictator ship needs to go out of buisness real bad.

Disgusting is putting it lightly. I was visiting my son at the Sears in Md and over heard the stores head manager really treating one of the women there very badly. He had the lady in tears because of critit haps. My son said she is the manager for the cash wraps and this goes on 24 seven. My son wont let me tell which store it is because he's afraid of trouble. This manager has been heard many times yelling at the women workers for some time now, I wouldn't be bothered by this but, I've been there and heard the man befor. Sears really should check out some of these head managers and see how they treat thier assoc. Sad to say i'm going to make this my business and check in more of this guys ways. There's alot more to it but, I said I would keep the lid on it for awhile. Very soon people will know who this joker is! Sears needs to do some cleaning up with there managers!

what brand were they?

You should have a full 90 days to have it replaced if it isn't working FROM THE ORIGINAL DATE OF PURCHASE ON THE FIRST ITEM. You should only call the technicians when it is outside the return policy, because after the return policy is when you HAVE to go through the warranty process. And AGAIN, If its within 90 days, you can have that option to have it replaced, no if's, ands, or buts about it. If you talked to your original associate who helped you and he told you needed to call service, DO NOT do that, get it replaced and talk to their Brand Central Manager about it.

Hate to be the one to tell you, Sears does not have "its own products". Sears is a store just like your local grocery store. Does your grocery store grow the fruits and veggies? Does it raise the cattle to milk and make burgers out of? Does it can the Spam? Nope. Your grocer buys products from their makers and sells them to you. Sears does the same thing. There is no Sears factory somewhere turning out appliances in some third world country. Sounds like you have a problem with GE, LG, Whirlpool, Electrolux, or someone else.

I cannot believe how little the Customer Service "dept" cares about ANYONE or ANYTHING. It's bad enough that they send out ANY technician even if the guy has very little service experience on your appliance!

I've had lots of little things go wrong with my 2003 Kenmore side by side - this last round - the food freezes up and can't be controlled by the settings - you think that would be an EASY FIX? Think again.

Now we're in the rounds of waiting for 2 more parts as my food freezes over. I'm going out to buy ice cream for dinner for the week, that's all I can keep init.

Sears is a scam. We spent good money on Sears' Kenmore/Whirlpool range ($1, 186.40) and immediately had problems with the unit and even more problems trying to get Sears to stand behind their product. They never fixed the problem and we are stuck with Sears' garbage. DON'T SHOP SEARS. - 563.326.2495 I called again today only to be told that it was my fault for not buying more (KenMore) PROTECTION ! FRAUDS...

I have been complaining about my Sears Oasis washer and dryer for over a year.
I don't even bother calling for service anymore, since the tech said there is nothing he can do.
I also called that number, but all I get is "The service technician reports that the machines are working under manufacturers guidlines.
So what does that mean, just because the manufacturer says the poor quality is accecptable, I should accept that?
My clothes smell, they are wearing prematurely, towels are tearing, and my clothes are never completely dry, I have to put the dryer on 2 and 3 times.
It's terrible, especially after spending so much money on new and improved so called energy savers.

I feel that sears should be doing a better job of servicing its remaining customers. especially the older ones that still shop at sears.

It doesnt matter if u you have a service agreement or not. It is FIRST COME, FIRST SERVE. Gotta wait your turn.

it doesnt matter if you have an agreement. it is FIRST COME, FIRST SERVICE. i work for sears

LunaTec, He called you because he has a dozon other refridgerators or large appliances to deliver on that same day. He also called to confirm that you'd be there because if you weren't there when he showed up, he would 1. Have to load the thing more than once, 2. Waste his time after loading it up and driving to your house, and finally, 3. His performance stats actually go down when inconciderate customers aren't there when they say they will be.

As for getting rescheduled? He probably requested it after you threw a fit on the phone. He's only human and even though, just an installer, he deserves a little bit of common decency...

At 7am on Monday morning I received a call from Sears delivery to inform me of the window of time I would be receiving my refrigerator. It was pitch dark out and I had to run up a flight of stairs to get the phone. I have a heart condition and honestly almost had a heart attack. When the phone rings in the middle of the night you think someone has died. When I found out it was just the sears delivery man I couldn't believe it. I told him that he couldn't do that. Wake a customer up at the crack of pre-dawn like that. I told him a robot had already called me days before and provided a number for me to call if I wasn't OK with the time period. But I was Ok with the time period. Then the delivery guy hung up on me! So I call customer service and have to endure a very loud recording of a woman saying the same sentence over and over again. Finally a human comes on the phone and tells me I've been rescheduled. No one informed me of that. Apparently the children are running the business over there unsupervised. So retaliation is their store policy? I then call another number, the national customer service number. I ask for a manger and get a "delivery specialist" instead. He hangs up on me. He pretends I'm too upset for him to endure. I recorded the call. Let's let the jury decide if I deserved to be hung up on, again. I of course canceled my order. I informed my credit card company to withhold payment. And I will be seeking legal action. I have never been treated so poorly by a company before. I will never ever buy so much as a nail at Sears again. The man's number who initiated this nightmare is [protected]. He should be fired. If Sears' policy is to wake people in the middle of the night and give them heart attacks, then hang up on them and exact revenge by rescheduling the delivery without permission from the customer, then he's doing just fine. I, on the other hand, am going to Lowe's. :)

Contact Sears/Visa or Mastercard and dispute the charge or inquire with them?!

You think anyone else can fix it faster? Sears owns the parts distribution regardless where you bought it from, buy from someone else and just wait longer since you're on the bottom of the totem pole good luck!

Washing machines are the subject of at least 7 class actions. Most of them are relating to front loading machines. Here is the list. I hope it helps you. Good Luck.

http://www.classadvocate.com/?direct=y&category=product&product_level1%5B%5D=1220%3A1546

Legal action against Sears? I am so sick of the run arounds they have given us for months! We too have had the worst possible responses to getting our rebate and after being assured after many phone calls to them "that everything was straightened out they keep botching it and going back to the original excuse of "duplicate receipt." What I would like to know is what legal action is available against them? Could enough of us file a lawsuit?

thats horrible..did u finally get it

I worked for Sears in appliances from [protected]. If a customer was refused a rebate after following proper procedures and had their salescheck (or I looked it up if they used their Sears credit card), I would perform a sales adjustment on the original sale for the amount of the rebate. No problem. Done. Happy customer. If this happens to you, ask your salesperson to do this. They can.

many areas have limited servicers. those limited area have a servicer in a specific area ONLY on a certain day.
WE (Sears Service CONTRACTOR) have areas we see ONLY once a week . To go there 5 days a week would mean customers would pay more (mileage fee) and less customers would be served.
It's a tough one.

We purchased a top of the line Kenmore bottom freezer refrigerator in 2000. Also purchased the MA for 3 years. Well, the month after the 3 years of the MA expired, one of the bin side bracket arms (plastic) broke. I went to Sears and purchased a replacement bracket. Installed the bracket and it failed again IN THE SAME PLACE less than 90 days later. Replaced it again and it FAILED IN THE EXACT SAME PLACE AGAIN!

Now, 2008, I have replaced this same bracket over 12 times and each time it failed in the EXACT SAME PLACE each and every time!

I have written the CEO for Sears 3 times to no avail. We had continued the MA all these years and have had other problems last year where the refrigerator started to warm up and had maintenance to repair it. A couple of months later, the ventilation fan started to fail (bearing made a lot of noise) and other plastic parts of the interior have cracked.

In December 2007 after my second letter to the CEO of Sears, I received a phone call from a person in at the National Customer Service department for Sears. I was told that the next time I had a problem with this refrigerator, Sears would replace the refrigerator. I was give a case number, name and phone number to call. I did this last month only to be told that there was nothing in the case file stating that Sears would replace our refrigerator. So, I wrote my 3rd letter to the CEO and never heard from Sears.

I went to the local Sears store yesterday and spoke with the Store Manager who listened to my complaint and to some degree, understood my fustration. She took my information and said I would receive a phone call within 24 hours. A few hours later, I did receive a phone call from Sears. I was told that I needed to have 3 MAJOR failures in one year before Sears would replace the refrigerator! And, I did not have one major failure! Lets see - refrigerator not cooling food is not a Major failure? And, I guess the bearing for the main fan going south for the winter is not major?

Needless to say, nothing I could say would change this persons views on what I was told by one of their National Customer Service personnel who was calling in response to my writing the CEO for Sears.

Bottom line - I no longer will purchase anything from Sears! They do not stand behind their product nor their word! DO NOT PURCHASE ANYTHING FROM SEARS!