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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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M
12:00 am EDT

Sears service center is a joke!

Upon returning from a week long vacation we discovered our new 6 month old Sears Trio refrigerator stopped working. The freezer section was fine. Everything in the refrigerator section had to be discarded. We called Sears, [protected] (July 15, 2006) for service as the product was under warranty. We were told they could have someone there on Tuesday - July 18th, 4 DAYS LATER! This infuriated me, it's the middle of summer, and we have no refrigerator for 4 days. The service technician arrives 4 days after our initial call only to tell us we need a new motor, which he doesn't have and he'd have to place an order for the part. I asked him if he has dealt with this problem before and he tells me yes, it is common with this particular model refrigerator and Sears has since replaced the newer models with the motor he has to order. (MY BLOOD PRESSURE IS RISING!) I email my complaint to Sears that night (7/18/2006) via their web site. "If a consumer has to wait 4 days to have service on a refrigerator and Sears is aware of the service problem, why wouldn't they send a service technician with all the possible parts that could repair the consumer’s problem? Especially a problem that Sears knows is common with that particular model refrigerator” I requested a phone call response to my email. Instead Sears sends me an email response the following day, thanking me for my suggestion. I phoned the customer service department to complain again on Wednesday 7/19/2006. Response: “We understand your frustration and our records indicate the part required to repair your refrigerator is being shipped today (Wednesday). When you receive the part call the service hotline to schedule a repair.” (BLOOD PRESSURE RISING HIGHER) The next day the part arrives and I call to schedule a repair. They will be able to send someone on Saturday - 7/22/2006, between 8 am and 12 PM. (We have been without a refrigerator for 1 week now). Saturday morning I get a call saying the service technician had an emergency and they need to reschedule service on our refrigerator. The first available date they can come out is Wednesday, July 26th! I lost it and said a few nasty words to the phone representative, which I regretted at the time. I asked her to connect me to her supervisor and she responded “I don’t have a supervisor.” I asked whom she got her orders from and she responds “from the computer.” Again she says "our first available date for service would be Wednesday, July 26th, is that good for you?”. My response: “NO I demand service today and explain that we've been without a refrigerator for a week.” Again I ask to speak to her supervisor and again her response was: “I don’t have a supervisor”. Then I ask to speak to the person who told her to call me. Response: “I get that information from the computer”. Okay then I say, let me speak to the person who gives you your paycheck, or do you get that from a computer to?” Her response: “As a matter of fact I do get my paycheck from the computer. Would you like me to schedule you for a repair on Wednesday, July 26th? I respond: “NO” and slam the phone down. (I don’t regret the expletives I said to her initially) I immediately call Sears home repair 800 #, and ask the representative to connect me to her supervisor because I know she won't be able to help me. She responds that “supervisors are hard to find on weekends” but she'll connect me to that department. After a few attempts she connects us to another department. We waited for one whole hour for someone to answer our call, listening to a recorded message saying "thank you for your patience; someone will be with you shortly". After one hour of listening to this recorded message we were disconnected. We never spoke to anyone. We then decided to call the Sears store where we purchased the refrigerator. The salesperson listened to our complaint and assured us he would have a customer service representative contact us immediately. Someone returned our call within approximately 10 minutes and said they would change the service date to Monday, July 24th! It is the best they could do. I'm so frustrated at this moment I feel I have the strength to haul this refrigerator on my back and carry it back to the Sears store. Instead I came to my senses and found this site to vent. We could have called a local appliance repair person a week ago and had the refrigerator serviced and running but why should we pay someone else? You can bet we won't be purchasing an extended warranty contract from Sears once the warranty runs out. In fact I will never purchase another product from Sears every again! Thanks for allowing me to lower my blood pressure by posting my complaint. MG.

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J M C
Bryn Mawr, US
Sep 23, 2009 4:44 pm EDT

On Saturday, September 12, 2009 my side by side refrigerator stopped functioning. I called Sears to set up an appointment for service. ( I have a "Master Protection Agreement" which began in 1983 when we purchased our home and bought ALL Sears appliances for our home.) The service rep set me up with an appointment the following week Monday, September, 21st, which was more than a week after my call. I begged for an early appointment since it was my refrigerator/ freezer. Food was being stored in neighbors' refrigerator and I had to throw out some frozen items. I have never had to wait so long for service from Sears She said that September 21st was the only available time.

The technician came out this Monday, September 21st. He said that the appliance needed two parts, one was on his truck and one would be sent as an "emergency" repair item. He told me to call immediately after the part came in and that they were not busy and someone could probably come out that day. Meanwhile, he made an appointment for this Thursday, believing that the part should definitely be in my home by then. The part arrived on Tuesday. I called immediately and the technician did come out that afternoon. He asked for the parts (note plural). I told him that he said to me on Monday that one of the parts was in the truck and I was to get the other one in the mail. He got indignant with me and said "I never said that." I said "why would I have you come out if I knew that two parts needed to be here?" He walked out in a huff. I called Sears Home Service yesterday to make sure that my appointment for Thursday was still on. The prerecorded message confirmed my appointment. Meanwhile the second part arrived today.

I called Sears Service this afternoon to confirm my appointment for tomorrow. This time received a prerecorded message stated that the appointment is for next Tuesday, September 29th. I immediately connected with a customer representative who said that the appointment is for next week. I explained to her that the technician made it for Thursday and that it had been confirmed over the phone. I got nowhere. I spoke to a supervisor and got nowhere. I called our local Sears store and asked to speak with the store manager. The operator said that the store manager was out. I asked to speak with the assistant manager. I was put on hold for several minutes. The operator came back on and said that he did not answer the page. I gave her my name and phone number to give to him. He never called me back.

I am so frustrated because I will be without a refrigerator for over two weeks. Someone changed my appointment for tomorrow without my knowledge or consent. Service is unwilling to help me with this problem. I don't know what to do. I have been a good customer for over 26 years. I have never been treated so poorly. Where do I take this problem? Is it in the contract that service will be rendered in an appropriate amount of time? Any advice? So much for Sears Service.

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Gary Kurk
Delafield, US
Nov 04, 2009 12:23 pm EST

Bought a three season cabin in Northern Wisconsin. The fridge was old so we bought a new one from a local Sears store. Had the best price. The purchase and delivery went very well . Since I am a few hours away, I have my daughter keep an eye on the cabin. Last time there she noticed the items in the freezer portion were not frozen. Fridge part was working.
Interstingly, the people in the cabin next door also bought a fridge from Sears a couple weeks after me. After a couple weeks they had the same problem, freezer stopped working. Ended up getting a new fridge from Sears.
I am now working on getting them out there to check mine out. Did not buy the extended warranty but am within the one year standard so hopefully OK.
What is the problem with their refrigerators that they can't correct this?

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M. Brightman
,
Jul 26, 2007 1:17 am EDT

I purchased a fridge last year the 10 day of July and the fridge upper area dose not cool any more and because the warranty is over the one year by two weeks I have to pay for repair, meantime all the food goes bad. I have dealt with Sears for at least 40 years and if they cant at least be good enough to back date the warranty I will be cutting up my card and not shopping there any more and I think their appliances are made to break down within a certain time. I am toughly disgusted with Sears.

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Candace Morehouse
,
Apr 05, 2007 11:10 am EDT

I totally agree with everything you said. I just went through the same thing myself. Sears, their policies and their consumer relations division just suck! I will never shop there again.

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12:00 am EDT
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Sears - no such thing as sears customer service

Sears company---hard to find which corporate headquarters is relevant and their phone number In June/July 2005 I purchased 4 sears appliances (built a new home). I have had several problems. I will list them below, in the order they occurred. 1. From a Sears retail store in Oneonta, NY I purchased a ceramic glass topped range, a side/side refrigerator and...

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Sears - charge on my credit card

In April, a charge was put on my credit card that was not mine I was told to "remove it" and pay only the balance since it would be "put in dispute" and removed before my next billing. I have received finance charges ever since I did the above, and was told (6) different reasons by (6) different people, including supervisors... each telling my the one...

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12:00 am EDT

Sears seriously affecting credit

I am an attorney who represents a Maria Sealy who has for several months tried to clear up an Sears Home Improvement debt charge off that is apparently now carried by Citicards, in Kansas City. Despite repeated phone calls and letters both from her and from me we have gotten no response.

How can we get a HUMAN BEING to respond to clear this matter up. It is SERIOUSLY affecting her credit.

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Carmen Forrester
,
Mar 17, 2007 12:19 am EDT

I can empathize, as I am having a window problem with Sears too. Poor customer service, not delivering on promises, lies and pushy practices from the salesman, unreturned calls, missed appointments. Yeah, I'm right there with you and still not resolved either.

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Catherine Brown
,
Oct 16, 2006 4:56 pm EDT

I have an addition built onto the back of my home which I purchased two years ago. There were two support beams that were rotted and in need of replacing prior to installing the new windows. The salesman that came out told me that the repairs would need to have been done prior to measuring the opening for the windows. This process drug out for at least two months because the “job” wasn’t big enough for someone to bother with. Once I finally got a contractor out to look at the repair work the damage was more extensive then expected – carpenter ants were discovered. The entire back/first floor of my home had to be ripped out and repaired. My home has been open and exposed to the elements since last summer.

I explained this to the salesman and told him once I got the repair work done I would be contacting him to come out to take the final measurements. Every time I called the salesman he never answered his phone nor did I receive a return call. Due to an illness with the contractor and a death in my family this process took some time to complete. Once they were done with everything they could do, work came to a standstill. They couldn’t proceed until the windows were installed. I called the salesman to have someone come out to measure the new opening. This person never came. I called to inquire as to what happened and they had no record of my appointment. Another appointment was made and I was told the individual would be at my home within a certain time frame. This didn’t happen and I had to get back to work. I called the installation once I got to work and they said they were planning on coming after the originally discussed time. But, they never bothered to call to tell me of their new plans. So, we arranged for them to come back out the following day. I left work again to meet them at my home and they had already come and gone by the time I arrived. Again not bothering to call me. REMEMBER ---I’m taking off work for this each time! WHY?

Several weeks went by and I finally called to inquire as to where the windows were. The same gentleman Larry who came out to make the measurements told me that they would be arriving within days and they would call me to set up a time to come in and install. More time passed and I called back – I kept asking to speak to someone other than Larry because he was difficult to deal with and clearly not trustworthy. The gatekeepers at various numbers I tried kept giving me to him. I was told by Larry that they were on “the truck” ready to be unloaded in the warehouse and again they would call me when they were ready to be delivered. I called back days later and THANK GOD this Larry character was on vacation and his boss spoke with me – after leaving me on hold for a considerable amount of time, he came back telling me he couldn’t find any evidence of my order. HUM! The windows were not on any truck and as far as he could tell they had never been ordered. I proceeded to tell this man that “Larry” needed to be fired! He blatantly lied to me about everything. What did he expect to gain? Did he think I was going to disappear and never call back?

Moving right along – the windows came in and were installed. I had to let my original contractors go due to the time it took to get the windows delivered and installed. They had nothing to do and went on to other jobs. Once I got two quotes from building contractors to have the repair work completed and the windows enclosed I was told that the frame that was installed by Sears which would be the knee wall was too wide for the windows. I didn’t even want a knee wall. I wanted floor the ceiling windows. I also asked to see what the windows would look like before they were installed. By the time they came I didn’t care. I just wanted the room enclosed due to safety and energy efficiency reasons. The wood frames were wider than the windows and they didn’t have a lip at the bottom of the frame to catch water fall off. I needed windows for vinyl siding not insert windows. The way the windows and siding are installed there isn’t any place for the water to run off except for inside my home behind the siding. This obviously isn’t acceptable. I was told that they could caulk the windows and this also isn’t acceptable – caulk doesn't last and I’d be dealing with rotted wood and insect infestation once again.

I called the customer service center on February 27th, and a very rude Indian woman said that I signed for the windows so there wasn’t anything they could do. Yes, I did sign for these windows, but I am not a contractor or a builder. I hired a ‘so called’ expert in the industry to make the right decisions for me. A window is a window to me…. I was told that someone would call me back within three business days. I am most confident given my past experience with the local store that this matter will never get resolved much less me receiving a phone call from them. I am sending a copy of this letter and any other documentation I have to the Kentucky Attorney General’s office and I am prepared to get the local media and or an attorney involved if necessary. These windows aren’t cheap! ...Still not resolved.

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12:00 am EDT

Sears central air conditioning unit installation problem

I had a new central air conditioning unit installed by Sears in my home in June of 2002. For some reason, it shut off. I was thinking maybe the condenser pan was full of water. (it happened a couple of years ago) This time however, it was 100 degrees here in Washington with a heat index of 105. I called Sears on Saturday, July 15 and was told to call back on Monday July 16 and someone would call me a let me know when a technician would be coming out. First of all, it's really unusual that you all don't have 24 hour emergency service. The water company, gas, electric and local telephone companies all have this service. Heating and air is vital for survival for some human beings like my mother who is a senior citizen, diabetic and high blood pressure among other illnesses for which she takes medication.

By 10:00 am, I had not heard anything from Sears, so I called them, the person who answered the transfered call, told me that someone would definitely be back in touch with me that day. I had to stay in a hotel, because the thermostat on my a/c unit had gone past the 90 degree mark. It was truly unbearable. I got no call on Tuesday and I called again this morning (Wednesday, July 19) only to be told the same thing. As soon as they locate a contractor technician for my area, they would call TO SET UP a time as to when they could come out. Still just waiting for someone to even call and THEN have to actually wait for them to come out, which could be another 3 days or so. I had to drive my mother to her sisters house in Maryland, so she wouldn't be in the heat. There was not enough room for me, so I stayed at a hotel and left from there to go to work. I truly know that summer is the peak season for air conditioning repairs, etc., but not even get a call back since Saturday? HAVEN'T FOUND A TECHNICIAN YET? This system cost me $9,700 and now I can't get anyone to even call me back let alone show up to help me. I still have part of the free 5 year service maintenance left, so maybe that's why. It's free.
The lady I talked with this morning told me that I could have someone else repair it and as long as they were licensed, they would reimburse me. She said she would email me a letter stating all of the criteria, and that I would received it by noon today. Well, it is now 4pm and I haven't even gotten that yet. When get they invoice from the technician that will repair my system, I am just going to fax it over and I full expect to get reimbursed, despite the fact that I was told that the estimate would have to be approved. Why would it have to be approved by a Sears technician? The lady I talked with said to make sure it isn't some far fetched figure. What it costs to get fixed, is what it costs to get fixed. How can Sears not approve something when they don't even know what is even wrong with the a/c? Even new cars, still with the paper tags on them cut off, so just because my unit is only 4 years old doesn't mean something major won't happen to it. So nothing is far fetched, as long as it's a legitamite estimate and receipt. This is really getting out of hand. I guess they haven't been without air for 5 days with the temperature in the high 90's and 100 degrees. No one should have to wait 5 days for a simple phone call.

I also fully expect to have another year added to my service maintenance, since no one has shown up. I should not have to loose a year due to your poor service.

When I start shopping around for a company to set up a service contract with, you can believe me, it won't be Sears. Now I wish I had never purchased my air conditioning unit from you. You have my money and now I get no service.

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Ellen Wilkins
Republic, US
Mar 20, 2011 11:28 pm EDT
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We had gone to Concordia Ks. today to go to the Sears store and it was close, we looked and could not fined a signe that the store was to be closed. There was the signe that stated the hours for everyday and for Sunday was 11am to 4pm and we was there at 12:45pm . Please help with this problem because we drove 39 miles one way. Thankyou Dennis and Ellen Wilkins

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Sears sears dishwasher destroys counter top

In November 2003 we purchased a Kenmore Elite Dishwasher Model #16473. Within the year we noticed that the counter- top just above the dishwasher was bulging out due to the steam which went straight up into the countertop. I called the Sears in Glendale, AZ that we purchased it from and was passed from one person to another for months. In June 2005, Sears sent a technician out who wrote "Vent damaged counter refer to manager and selling store" Goldwing Appliance co. determined that it was installed correctly. I was referred to Sears Incident Center, Sedgwick claims, and they sent me to Whirlpool Corp. Dawn Outwin requested Photos and estimates for the cost of repairs and said to wait 60 days. It actually took longer than that for her to respond. Whirlpool said that because I have laminate countertops they will attract moisture and Whirlpool cannot guarantee that every product will work in every application and therefore they must deny responsibility for the claim. We were never told not to buy this product if we had laminate countertops.

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kdp87
Ortonville, US
Nov 02, 2011 1:34 am EDT

Same problem for the past year. Didn't do it at first. There is some aluminimum sheet that looks like it ripped. I tried to put a thick layer of aluminimum foil but it still is warping the counter.

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Jim Metheny
Cort, US
Nov 06, 2010 6:20 pm EDT

We had the same thing happen! Someone should start a sort of petition. We had Whirlpool quiet partner 2 dishwasher installed in March, 2010 and the other day I noticed the pressed board protruding from the bottom of the cabinet and the top of the counter top (directly above) bulging. The steam vents from this dw directs the steam upward which causes it to warp. We installed it flush according to the directions and were not aware it was going to damage an expensive counter top. For as much as you pay for the dw you would think good customer service and foresight would dictate that they advise you of this at the start of the manual and provide a cheap fix, if needed. I am hoping someone with experience can get a petition or massive complaint filed so we can get it fixed. I'm afraid it will continue to get worse. Tell your friends or anyone contemplating buying a dw not to get the Whirlpool one!

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maxglitz
, US
Sep 09, 2010 7:57 pm EDT
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I'd like to organize the masses with torches and pitchforks, tar and feathers for companies that sell us this stuff without taking responsibility for problems. Anyone who has a dishwasher shouldn't have to suffer time loss and expense to repair countertops. And countertop makers should understand that we have dishwashers that create steam under THEIR products. I think that Sears (dishwasher) AND Home Depot (who installed my laminate counter top) should send someone out to do the repair job FOR FREE.

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RMMO
, US
Sep 09, 2010 7:16 pm EDT

We had a GE dishwasher ruin our granite countertop. We have an undermount sink and the granite manufacturer always places steel reinforcement rods in the granite around weak spots like an undermount sink. The steel rods extended past the sink and went over the dishwasher area. The rods are placed in a groove in the underside of the granite. My dishwasher vented so much air out the top that it caused the apoxy around the rod to deteriorate and then the steel rod to rust. When steel rusts it expands -- it is called iron or steel jacking. When the rod in the groove expanded it cracked the top of my granite all along the steel rod. We have a straight line crack along the steel rod above my dishwasher. I had just had the top keypad panel replaced by a GE repairman before it started cracking. Apparantly, the seal was bad on my dishwasher which caused steam and water to accumulate along the granite above the dishwasher (exactly where my steel rod was). The dripping then destroying the key pad. The dishwasher repairman did not even check to see why the key pad had failed on a newer dishwasher in the first place. Because it he fixed the symptom of the problem and not the problem and got it running again, it kept accumulating water on the steel rod every time I ran it and caused my granite to crack. I called several independent granite and other contractors to discover this problem and they all agreed that this was the cause. I called GE to come back out and fix the seal. They laughably tried to tell me that hundred of droplets of dripping water off of my granite countertop overhang over my dishwasher is normal. I said what if I had a formica countertop -- it would be destroyed with all of the pooling droplets. They said that they would not repair it, even at my expense! So now I have an enormous problem. There is no really good way to repair the granite and my dishwasher is still pooling water on the steel rods. GE treated me terriably. The GE repairman finally told me that they "are not allowed to say anything that may make GE liable for anything." Great service GE. Ruin my expensive granite countertop and don't even fix your broken dishwasher because it may be admitting that it was the cause. All I got out of this was a claim number and a refusal to do anything. Whatever happened to standing behind your work/product and doing the right thing?

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maxglitz
, US
Jun 17, 2010 7:20 pm EDT
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I have Sears Kenmore model 665.15789 and have noticed the particle board backing swelling and hanging below the laminate. I hope there's a follow-up here with a solution.

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bigbelt
Vancouver, US
Jun 08, 2010 1:40 pm EDT

Why can't they just make a small steam deflector to direct the steam out towards the front of the machine and beyond the counter tops. Seems like a cheap easy fix to me, but I can't find one either. I am trying to have one fabricated, because this machine is supposed to be counter flush and not stick out at all. Sears or Whirlpool or "whoever" made these units needs to take responsibility for their product and offer a cheap fix for the consumer.

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Unhappy in Berkeley
, US
Aug 19, 2009 10:30 am EDT

Wow--Well, we also have the same model with a laminate countertop. The countertop has not bulged out. However yesterday we had a Sears service person out to repair the door and he repositioned the dishwasher so that the top vent is out beyond the countertop. The whole thing looks so wrong I couldn't believe a professional had done it. My husband was home the whole time and said that the service person had made several calls to verify what he was doing. I came home to find the dishwasher jutting out into the kitchen, with two screws connecting the dishwasher to the counter visible on the front edge of the counter. I then went looking for the original paperwork that came with the dishwasher and found the installation guide. It clearly says that the front of the dishwasher should be aligned with the other cabinets, and the screws should be on the inside of the cabinets or the countertop. So, yes, it seems like the top vent is a big design flaw and I am going to see what can be done about it.

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Steve
Ramsey, US
Mar 05, 2009 9:07 pm EST

I found this after googling the model number because we have the same problem. I can't believe that I actually never saw this when we bought the dishwasher. I don't normally sit there and watch the dishwasher and one day my wife showed me the countertop. The excuse that they gave you is bogus because if you go into any Home Depot or Lowes and look at the countertops for sale they are always laminate tops with pressedboard backing. The steam destroys the pressed board chips and the substance that they are held together with. All of the dishwashers that I ever owned and even others currently have vents that vent out horizontally into the room, not straight up. Apparently they think that the entire door thickness should stick out past the edge of the countertop and the steam would blow straight up. If you install it that way it would look ridiculous and you would hit it if you walk past the d/w. The other thing that leads me to believe that they designed this this way is the placement of the touch controls. They said that they were hidden controls and are only accessible when the door is opened past the countertop lip but if you were to install the d/w to vent the steam straight up you would also be able to push the buttons. So of course somebody goofed when it was designed and of course no one wants to take responsibility. So we both have ruined countertops. The only thing I can tell you is to put something that is heat resistant under the laminate but over the door to direct the steam out past the edge of the countertop. If you are reading this and are contemplating buying a new d/w make sure that the steam vent at the top of the door vents into the room, not up into the contertop or you will have a ruined countertop. I guess unless you have marble or granite or some composite lookalike. But even in those cases the stam is not good for the cabinets plus mold grows where moisture and darkness are abundant so you don't want that either.

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Sears women's apparel / return

I had purchased a dress from sears catalogue for my sister's wedding. the dress was origionally purchased in january. the wedding itself was in sept. i had tried the dress on a total of 3 times (never had it altered it fit like a glove). the day of the wedding...no problems unitl i started to walk up the steps to sign my sister's wedding license. the zipper let in the dress and i tripped in it tearing apart of the lining. very very very upset i went back to sears that following day. the lady at the counter had tried the zipper and lo and behold it worked. she looked at her co-worker like i was lying to get my money back cause it was torn. i obiviously debated. the other lady told me that the dress was worn. ( uh...yes...) and that the tags were missing ( uh...who's going to wear a dress with the tags on it...) and she also mentioned the purchase date. (well im not going to shop for a brides maid dress the week befor the wedding...(DUH...) i wore the dress a total of 3 hours. if i had knwoen that the sales lady was going to tell me that the dress "fufilled it's intended purposes " and that i couldnt get store credit or another dress i would have spent the $200 elsewhere! i had all the necessary paper work the slips and bills, etc. i even had the tags that came off it... so with out a dress and the embarrassment to my sister im out $200 and i can guarantee you that all my friends and family are horrified with sears especially the statement that it "fufilled it's intended pourposes". i can safly say that neither me / my firends / family will ever purchase anything form sears ever again.

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Tooooolittle
Wadesboro, US
Jan 01, 2015 7:53 am EST

Bought outfit at local sears without trying on. Took tag off pants upon puttin on, too small. Did not wear. I have the tag and receipt. it was purchased 12/12/2014. Will I have problems returning the outfit?

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the jinX
, US
Oct 29, 2012 1:59 am EDT

plain and simple, you cut off the tag. that makes the product used or damaged (depending on which tags cut) and they cant resell something used or damaged. they make these rules to prevent the bad people from wearing the items for a few months then trying to return it for a full refund at a time when the clothing is no longer sell-able, is out of season, and is worthless to the company. also most stores do have a limited time in which you can return an item. 3 months is extremely generous. some places only give you a week. imagine how many times someone could wear something in 3 months then try to return it. also its not sears' fault that it the zipper was faulty or that you tripped. you could try contacting the dress company for a refund or replacement but i highly doubt they'd give you something for a dress you've had for so long. in the end you'd have to ask your self, do you ever want to wear this dress again? if yes, then get it fixed and maybe replace the zipper. if no, then donate it to value village or a friend, let someone whos willing to fix the dress have it. Maybe in future if the tag is somewhere you can hide it in the clothing, dont cut it off. i know its annoying but if your afraid something like this might happen again its better to be safe than sorry.

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gabbynaiyana
Rapid City, US
Jul 02, 2011 10:32 pm EDT
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As far as I know there is like a 30 day return on dresses and intimate wear and stuff like that right at sears and most department stores? How can you expect to wear something for 3 hours tear it and return it? who the heck does that? You shouldnt have expected to return it lol. maybe next time you will go to a garage sale or salvation army and spend $2. Sounds like what you did was planned out I mean come on who even keeps a receipt that long without intent for it? You cannot expect the store in which you purchased the dress to pay for something that you were at fault for that was completely out of there control that is rediculous, sorry.

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KatherineC
Waterbury, US
Jul 31, 2010 10:30 pm EDT
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You wore the dress and tore it. So how is that Sears' fault?

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midge87
Seattle, US
Jul 15, 2010 2:05 pm EDT
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What the frick?

1.) Bought and kept a tight dress for nearly a whole year before wearing.
2.) Zipper slips because the dress is tight (not due to factory error).
3.) You slip and tear the dress.
4.) You try and return something you tore up.

And you're shocked they wouldn't process the return?
The entitlement issues people are suffering nowadays is damned ridiculous.

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thoushaltnotcommitfraud
Elk River, US
Jun 02, 2010 3:37 pm EDT

I don't understand the mindset of people like you who feel that they can buy a product, get the use out of it, then return it. I work for Sears and I've seen this over and over again. Men are guilty too, they will buy a tool to get their car fixed, then when they no longer need the tool, they return it. Sears then becomes like a RENTAL SERVICE, thus losing money. I know it's not easy these days, with the economy like it is. I understand all of that, but there are some who do it to the extreme. Don't you feel the tiniest bit quilty?

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AMCH
Parma Heights, US
Feb 20, 2010 1:31 pm EST

The comment that it fit like a glove, may be the problem. Most gloves are skin tight and perhaps this was the case. If it was skin tight, there is no a large margin for error, such as falling or catching stilettos in the hem. Sorry about your money spent, but unfortunately the retail store was right. No one was able to confirm the fit from the store, so no one is really sure if it was the correct fit that would allow room for proper movement, twist and turns e.g. dancing, etc. by the way I do not work for Sears, but do shop there, and have never had problems with the merchandise, just the billing process.

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Aloha Shopper
Mililani, US
Jan 05, 2010 3:50 pm EST

Staff at the three SEARS Stores in Oahu HI are courteous and I always tell folks how I've yet to see any store provide better customer service and benefits to their customers who shop with the Sears Credit Card. I cut up my card to spend less but I still remain a content customer. The blogs with complaints should mention which city the Sears Store is located when they blog so management and customers are made aware and service may improve once they have been targeted.

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fail
hamburger, US
Aug 30, 2009 7:45 pm EDT

Sears is not at fault for you falling down and tearing your dress. Out of return period, damaged product why should they give you anything for a worthless item?

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Wheelguy
Burnsville, US
Aug 16, 2009 7:35 pm EDT

You wore the dress, you tore the dress, you removed the tags...how is Sears at fault here?
Stop whining and own up to your own carelessness!

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12:00 am EDT

Sears the mess started after I had signed the dotted line

In May of 2006 I decided to have a new AC and Heater put into my home which I had just purchased. I swallowed the over inflated Sears Price because I thought that I was purchasing peace of mind as well! The total bill $5,652.32. Trust me the zero percent financing isn't worth the hassle!

The mess started after I had signed the dotted line. I had to wait and wait before anyone would call me back to install the equipment. Then when they did call they called the house after specific instructions to call my cell phone. Then after getting the message I could only call their central new jersey office between 9-5. And no one ever answers the phone. You just leave voicemail after voicemail.

Then came the inspection for the work done to the house. The township was backed up and I had to wait a month before I could get an inspection. I called and told sears this. I started received delinquency notices that I was being fined. I called every day for two weeks hoping to get a hold of someone, but nothing. And the main Sears number which they supplied on the failure notices couldn't help me in anyway because I live in NJ. After repeated calls to the customer service number which couldn't handle my account because I live in the state of New Jersey I finally got a hold of someone.

I will never purchase from Sears AGAIN. For anyone who is having difficulty with reaching anyone regarding work done by Sears in the State of New Jersey...this number is gold [protected] you want to speak to Tom Haggee (who hates his job and his life). He is a project manager for Sears work done in the good old state of NJ.

I am posting this because this has coasted me many headaches and I want to relieve the trouble for anyone else!

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ihatesearscustomers
Kenosha, US
Jan 01, 2011 9:29 pm EST

So this is Sears fault because you couldn't work out scheduling for an inspection?

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12:00 am EDT

Sears repair schedule

I purchased a Sears refrigerator as a wedding present for my son 4 years ago. Now at the end of the warranty period (compressor has a 5 yr warranty on this model), it went out. Called and was given a repair date 2-1/2 weeks out but was left with no choice since it was a warranty item. They have a newborn and a 2 year old - Sears didn't care anything about circumstances and they were given a Sept 9 date. At 4:30 on that date, today, they were called to say repair would be rescheduled to September 25. I called the Customer Service line and people listen but do not seem to care. We were told to call on Monday and see when they could come. I will never purchase anything from Sears again nor will I frequent their stores. I am fed up

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ericka
,
Dec 30, 2007 12:01 am EST

for the first lady ... sears schedules their appointments as a first come first serve basis, the only time they'll make an exception on refrigerators is when it stores medication for a sick person. if u have the contract u can rent a refrigerator, save the paperwork and u'll get reimbursed. now for the second lady, i agree with you, what SEARS did was wrong. the heater is what they consider an HVAC unit, those are indespensible especially w/ the elderly. theres a department in sears where they handle escalated calls such as yours, it's named TSRT ... u need a complaint first ... but once you reach them they'll do anything to help you.

as an ex-employee of sears i can stand behind their service, its just a matter of people reading terms and conditions, understanding the magnitude of service they provide, AND understanding the fact that if their appliance doesnt get fixed or the technician doesnt arrive it's because of his work ethics. these tech's go through special training and NEED to use it, so if people dont complain against these tech's useless then they'll continue providing poor service.

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Frank Mann
,
Dec 11, 2007 6:37 pm EST

I had to have my lawyer send them a letter to get their service people moving. I purchased an oil furnace from Sears and purchased the full service contract. Well the thing died in the dead of winter. I had two elderly people in the house, one terminally ill. After days of living in front to the fireplace and space heaters, and calls; It took a threat of legal action to get their attention. They sent in a repair person from out of state. They didn’t have anyone in the state to service the unit. How do you sell a service contract and not have the personal to honor the contract?

I set up an appointment to have the TV serviced today and the guy was a no show. I call the service line and was told, they had no record to the appointment. So it must have been a dream, that conversation I had with the service department last week.

Sears is not the company my mother knew and loved. They are so busy cutting the bottom line. Their service personal are leaving for better paying companies. I will never buy another big ticket item from Sears.

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Sears - I will never buy anything from sears

I called Sears about windows, they sent a guy out and I ask him how much for 17 widows to be replaced. The price was for double ply was about $15,000. He stated for a little more I could get the 3 ply Weather-beater with a film in it. This was about $1000.00 per window. I told him I was worried about acts of God, Vandalism, or other stuff like transferable...

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12:00 am EDT

Sears customer service at sears leaves something to be desired!

Today I found a tool set on the Sear.com website. Shortly after 10:00 I phoned the local store to see if they had this tool set in stock at the store so I could shop locally. My first complaint is that the automated phone system is NOT user friendly! My second complaint is that when I specified which department I wanted, it rang... and rang...and rang... (you get the idea)...NO ONE answered and it put me back to the automated system to start over again! AAAARRGG! I tried dialing a direct phone number to the department I wanted...and you guessed it, same thing, no answer, blah, blah, blah. I finally go an operator at one point who transferred me and THE SAME RESULT! So I called another non-related department who hand carried a cordless phone to the tool department. I finally found out that, no, they didn't have the tool set I wanted in the store, but I could order it online. Shees! One simple question turned into a half hour of my time wasted. Customer service at Sears (at least in Salem, Oregon) leaves something to be desired!

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carroll2010
cortlandt manor, US
Sep 18, 2010 8:26 pm EDT

@RishaDeary, Risha you don't even work. you didn't take the day off twice, you had 2 willing and able children and your nieces and nephews up for thanksgiving they can be your dishwashers

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Ernie Hutson
Normal, US
Jun 25, 2010 2:04 pm EDT
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To Sears Customer Service Dept. I have a Sony Wega TV. I have an upto date service contract convering this tv. I called in for service and repair. Service man came out and checked the code and ordered corresponding parts. They arrived the day the tech was to be there to install. After installing the part another code showed up so part was ordered. Shown to be in stock. Day of service mans return received phone call part was not available so oldpart removed from tv to be sent in for rebuild.

1st service was Jun 10, 2nd service date was Jun 16, third service date Jun 24. Service man stated it will probably be 2 weeks before part is returned. I received a call today Jun 25 that it will be the middle of July before serviceman is scheduled to return to fix the tv. Over a month of watching the backend of my tv waiting for parts to fix it instead of watching the front of tv. It has already cost Sears over a thousand dollars to fix a tv that still doesn't work and all I see is the backend of it.

Serviceman has been a good worker, but his hands are tied due to parts unavailability.

Thanks a lot sears.

E Hutson

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WIGGLY DICK
East Meadow, US
Jan 06, 2010 8:33 pm EST

### SEARS STRAIGHT TO THE POINT

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Cremy03
Vernon, US
Dec 19, 2008 1:03 am EST

I agree that sears phone system is flawed. I worked there for two years and don't bother with the automated system as it doesn't really work, no matter what department you say you always go to the operator phone. The operator is just a low level manager who can't always answer. Even with a departmental transfer, there are not always employees in a department, and many times there is only one employee there as sears is a fairly slow retailer without a ton of business. When I worked as a salesman I knew I would rarely walk away from a customer to answer a phone, as to that alienates the customer who is right there right then. I understand the pain, but it is not necessarilly the fault of the employees.

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Jim
,
Sep 23, 2008 5:41 pm EDT

Whaaaa, I am a big baby! I can't wash dishes by hand. If you can afford a vacation house the why don't you get a maid... better yet have the kids do them.

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Chris
,
Aug 08, 2008 11:14 pm EDT

Wow. Instead of wasting the half-hour on the phone with an automated phone system (which, if you actually LIVE in the 21st century you'd understand NEVER works), why not drive your car over to the nearest Sears store? Mhmm?

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noobcycle
,
Nov 23, 2007 4:08 pm EST

so lets get this straight hmmmm you call a store and what ? they are just sitting there waiting for you to call? u think this world revolves around you? its because of lazy people like you that companies cut payroll dollars and try to automate everything in the first place one simple question you say yea thats right your one simple question in the good old days was get off your ### and go shopping ! browse the store ask all the quesation you want in person ! wow what a concept! no instead you expect the employee's to drop whatever customer they are with in the store who isnt lazy and talk to you on the phone ? ya people like you is why the automated phone system was invented to IGNORE YOU (: HAHAHAHAHA

Valerie
Valerie
, US
Nov 27, 2006 6:08 pm EST

SEARS DOES NOT CARE ABOUT YOU AND HAS INCOMPETENT WORKERS. I bought a BOSCH dishwasher from SEARS. The dishwasher has broken after only three years. It is very obvious that the motor that pumps the water out is broken. I called SEARS service and made an appointment for the following week to have a service man come to fix it. They said that they would be there between 12 and 5. I took the afternoon off from work and waited only to get a call at 4:30pm that they were stuck in traffic and could not make the appointment. I had to call the service center back and reschedule for the following week. This time they were to come between 9 and 12 so I took the morning off. At 11 I get a call that they will not be at my house because the service truck has broken down and I needed to reschedule for the following week. AT this time I thought I was on candid camera, I was furious and told the scheduler how I felt and she said she would have customer service call me. I NEVER GOT A CALL, EVER! The following week a sears service man came as scheduled to inform me that the pump was broken a new one was to be ordered and he would come back in 10 days. I recieved the part directly and the service man arrived 10 days later which was 5 days before Thanksgiving. He opened the box with the part in it and said "oh boy, this isn't what I ordered they sent the WRONG PART" I was in shock, you can't be searious! I told him I had 20 people coming for 3 days to my house for Thanksgiving and after washing dishes for over a month I was not going to have a dishwasher. I called sears and they said they would call me back. I NEVER GOT A CALL. I emailed Sears and all I got was a form letter reply. I had to buy a new dishwasher that I don't like. I want my old one fixed ( which sears told me was 5 years old and Bosch told me was 3 years old like I thought). Unfortunately for sears I just bought 20,000 in appliances for a new vacation home and they lost out on that sale. I have since gone in to the store to let them know that I never got a call back from the appliance manager and guess what, I NEVER GOT A CALL BACK!

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12:00 am EDT

Sears kenmore deep freezer

My husband and I purchased a deep freezer from the on line Sears Store in March 2006. On the morning of June 23, my husband went out and noticed there was water on the garage floor coming from underneath the deep freezer. When he opened it up, he discovered that not only was the food not frozen, but it was rotten. Apparently the deep freezer had not been operational for at least a day, but we had no way of knowing it because the power light was still on.

I call Sears Service on June 24 in the morning, and the nightmare began. They first told me that it would cost me $59 for a service call. I corrected them on that because ti says in the manual for the deep freezer that it is under manufacturer warranty for one year with no service fee. The supervisor ( yes it had escalated to one at this point because I was not happy with the first agent I had spoken to. ) The supervisor prompted to tell me that someone would be out Wednesday. I advised him that it would have to be Thursday because I was already off that day and could not take Wednesday off. He told me that I had no choice that it would be Wednesday because of where I lived and that I would have to live with it. Trying to remain calm, I told him point blank that was nothing more than discrimination because of where I lived ( I live in a small town south of Wichita, Kansas) and that Sears did not have a problem delivering it a convenient time for me , so I didn't see why this was such an issue. We went back and forth and the conversation ending by the supervisor ( his name was Lawrence) stating that he would see what he could do and would call me on Monday, and that if he could not get any other day we would get it scheduled for the following Friday.

No call came on Monday, so I called on Tuesday June 27Th, and the real nightmare began. After 3 phone calls and a wasted lunch break, much to my surprise, there was a service call scheduled for the following day. I tried getting it changed to another day, but they refused, saying it had to be that day.

Fortunately, my husband was able to get off work. But this in itself was an inconvenience to his employer, because they were under mandatory overtime and really could not afford to lose him for an entire day. Not only that, but Sears stoutly refused to give me anything but a window of 9am to 5pm. I again told them that this was unacceptable. They were inconveniencing us and my husband's employer, and that the least they could do was to give me a smaller time span. After going back and forth with this , ( yet again another wasted lunch break) they finally told me that we were third on the list, and that he would be there about noon.

The repairman arrived and quickly discovered the problem. A connector linking wires to the thermostat had disengaged. He went on to say that it was in fact faulty workmanship that was at issue because it was not put together properly at the factory. The repair man also attempted to make a claim for the food that was lost. Sears promptly denied that. My husband called me and told me that it was repaired, and that the claim had been denied. At this point, I had had it with them. I called the service number yet again and asked to speak to a supervisor. Four phone calls later, I still had not spoken to a supervisor. I was told :

1) that there was no supervisor
2) that they were in a meeting
3) that they did not have supervisors in that department
4) I stayed on hold for so long that I got a recording telling me to hang up because my transfer would not go through.

Needles to say, I was irate and angry at this point. I called the Executive Offices of Sears, and the nightmare got worse. I was told that a claim could not be made for the loss because it had to be made under the extended warranty. I explained to her that was not possible to do because the deep freezer was still under manufacturer warranty and that I had been advised that the extended warranty was not applicable until one year had passed from the purchase date. All I wanted was compensation for the food that we lost. Through a lengthy, aggravating conversation, I explained that I had been:

- lied to
- given absolutely nothing but the run around
- inconvenienced in more ways that I could count ( this including the fact that I had to go to the store every day for portions of that nights dinner because I no longer had the space to store frozen food for 2 adults, 2 teenagers and an 11 yr old)
- my husband lost time from work, and had to use the last of his vacation time

Sears offered nothing more that what amounts to a slap in the face. A $20 gift card.. Yes, a $20 gift card, which by the way, I was advised, I would have to use at the store in Wichita because it was not usable on line. I firmly advised the representative, that she could keep her gift card because I, my family, nor my extended circle of friends, had any inclination to set foot in a Sears store again.

Someone from Sears contacted my husband the week of July of 3rd, with nothing more than an attempt to keep our business. At point, she explained that claims of this nature had to be made against the manufacturer.

I returned from a week long business trip on July 9Th. I attempted to do a web search to do just what she suggested, contact the manufacturer. Every contact source leads right back to Sears, and quite frankly I'd rather not repeat the nightmare all over again.

All I'm asking for is compensation for the food that was lost. $300.. that's all.. $300.
But you would have thought that the amount was the yearly operating budget for this company based on their reaction. And that is just not right.

Sincerely,

Cara

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tech
Vancouber, CA
Jan 01, 2009 2:05 pm EST

In canada the maintenance agreement (service contract) cover losses the term of the contract and includes the first year.
hmmmmmmm

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12:00 am EDT

Sears sears catalogue, sears card and other discriminating stuff

I purchased through your Sears catalogue, picked up the item, paid for it, then proceded to try it on. Upon neither of the two items purchased fitting, I then returned them to the counter, same day, didn't even leave the store. Upon being reimbursed the sales clerk informed me that there was a $2.00 handling charge. However, prior to paying for the item I was asked if I would like to get a Sears card, and have $10.00 off the purchase, and then was informed that if I had a Sears card that I would not have to pay for the handling charge. Also, if I had a Sears card, I could have the purchases sent to Lorraine Ave Depot, where I could walk from my home and pick it up. I had a Sears card for years, so therefore, I never knew about these things, I find it very discriminatory, that I would be forced to have a Sears card in order to have purchases sent closer to my home, and also not to have to pay for handling charges, isn't it the same amount of work to put packages together and load them onto a truck whether or not it is on a Sears account or not? I feel that you are forcing people to have an account with Sears in order to be served to their best interest, and also that my cash money isn't good enough. Also, I find it odd that your department won't put stuff back onto your debit card when returning a purchase, and I had to take the refund back in cash, good thing it wasn't a $5,000.00 dollar purchase! I am very upset over this whole situation, so much so, that I will probably never purchase anything from your department again. Also, I will recommend to my family and friends, and co-workers that they do the same, unless they want to continue having a Sears account or wish to purchase one.

Nelza

Kitchener ON N2B 2N2

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ngiddy
Ocean Shores, US
Mar 20, 2010 10:21 pm EDT

It is Sears policy to return the money in the form that it was paid, with the exception of checks. That's odd that they only gave you cash because when I worked there they did not give cash back for anything unless you originally paid in cash.

And the poster above me, Check your percentage rate that may be why your balance is not going down. Also, look at the statements. They do not have a set date that the payments are due. Months have a different number of days and the billing cycle just goes by a certain number of days, so you may have a few months where the due date is a few days earlier than usual. If you call them AS SOON as you are late, you may be able to work something out with them. They have programs to drop the interest rate for a certain amount of time in exchange for closing the account in the meanwhile. BUT they will only negotiate with you if you are late. That's the catch. They bumped my interest rate to 29.99% and I had a $3, 000 balance. There was NO way I was going to be able to pay that off. I called them right after I was late and they dropped my interest to 0% for one year and took off my late charges. They do have different programs at different times, but the trick is to get to where you are late, or they won't work with you.

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Nancy Lopez
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Oct 27, 2008 12:23 am EDT

I have a sears credit card, and i'm paying and paying and i don't see my account going down. They charge me late fees when i pay on time. They told me that they couldn't do anything. They charge a late fee of $36.00 that's crazy.

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Maureen Gormley
,
Mar 17, 2007 3:22 pm EDT

I have just ordered some summer clothes from the catalogue I have not been able to go out due to a nasty bug and I will need these clothes to go away in 2 weeks the person taking the order ( Name Maureen) questioned me in an unfortunate manner as to why I was ordering so many pants and could I not go out into the stores to try these things on as Sears was cutting back on returns. I told her that was not this the purpose of the catalogue to enable you to shop at home. Yet she still pursued her conversation re shopping at the store. I told her I was unable to go out. I have been a Sears customer since 1977 and have never been spoken to in this manner before. Regardless where I make my purchase at the store or catalogue Sears is still getting my money. Maybe a little word in Maureen's ear before she turns off another customer.

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Sears - ridiculously unsafe craftsman lawnmower

On 05-19-06, Ii purchased a Craftsman LT100 riding lawnmower. I used the mower twice w/o incident. On the evening of 06-19-06, my wife awakened me to tell me that there was a problem with the mower... As the mower had been sitting idle on my carport, I had trouble envisioning what sort of problem there could be. She then informed me that it was leaking...

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.