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I purchased a wedding ring from Sears in Oct. of 2009, yeah I know first mistake was purchasing a ring at SEars, however financially I could n't afford much. Anyways, when I got the ring I also purchased the extended care plan, well good thing I did. A few months after I bought the ring a stone fell out, I took it down there and waited a week for it to be repaired, to only find myself back ther a few months later with another missing stone. Again, I had the ring repaired, to again find myself back another couple months later. At this time I was quite upset, my wedding ring, the ring that is suppose to last forever, has now been repaired twice and is needing a 3rd repair, all in less then 1 year. Sears agreed to replace the ring, sadley I replaced it for a duplicate ring. Well yet again, a few months later the ring needed repair, again I waited had the stone fixed and got my ring back. Well I am now missing another stone, this ring is only a few months old, and the original purchase is still less then a year! I went to Sears tonight with my dilemma, and was told, they will give me back 50% of what I paid for the ring. 50%! How is that fair? This is MY ring, it has more value in the sentiment. Why should I lose money because they have crappy jewelery? I need a ring that will last forever, not one that will be in repair every 2 months, at least until the care plan expires, you know since it's not lifetime. ( wonder why that is? )
Stay away from Sears Jewelry department. Brought a wedding set for 3, 000 to find out 2 years later that the ring was gold plated. However, the diamonds were real with poor quality. If anyone can't afford expensive jewelry go to JCPenny instead.
The first diamond ring I received when I was 19, I did not take it off. I did everything with my ring. I even garden with my ring. I am now in my 50's. I learned how to take care of jewelry. In my lifetime I have had approximately 20 expensive rings with no problems. Engagement rings should be built to last a lifetime. I was very careful with this ring. I took the ring off to take a shower, to wash dishes, working out etc. I received my engagement ring (bought at Sears) at Christmas 2016. I noticed the one of the diamonds was missing in March 2017 (3 months later). We did not get the extended warrant because engagement rings last a lifetime and I travel a lot I did not have time to take it in to be serviced. I just don't understand. We have been friends for 10 years. My children are finally adults. Our lives are ready for the next step. My heart beaks very time I look at my ring and one of the diamonds missing.
This actually isn't limited to August 2, but has been going on for a few days now.
I want to purchase a ring. The retail price for the ring is $1079.99. The first time I saw the ring (on sears.com) it was $539.99, with an extra "unseen" discount of 15% that became clear only when you tried to check out. I attempted to use Sears' online layaway option so that I could make two payments, as I didn't have the full $500 or so that the ring came to after warranty and tax in my account.
No luck. The online layaway did not work, but it gave me no error message. I clicked on the box, navigated through the transaction and then it just tried repeatedly to charge me the full (sale) price. Eventually I figured it was a website hiccup and I'd come back another day soon (since at that point I didn't "need" the ring for almost a month).
Go back a little less than a week later and, to my disappointment, the 15% hidden credit is gone. Online layaway also still does not work, so I tried to contact a customer service associate to explain the problem to me. The website gave me a number, which I called and was told this was not the right department. That associate gave me a number, which I called, and which turned out to be out of service. Eventually I had to give up on this and go back to work.
A couple of days later, I make one final attempt to setup online layaway. The hitch? The item's price has increased by over $100, to $647.99, but ONLY IF YOU TRY TO BUY IT. If you search the item (or a similar product by the same manufacturer/supplier) on the Sears.com page, it appears in the jewelry list as still $539.99. If you navigate to a similar item, there are small icons at the bottom of the page of "other suggested items" that appear in a graphical crawl. In that crawl, the item I wish to purchase is still $539.99. Again, I contact support--this time, I choose online chat support since I've had bad luck with the phones. After putting me on hold numerous times, the Sears.com support rep finally told me that he would not honor the lower price, and was at that moment changing the search results to reflect the correct price. As it was still a substantial discount, but no longer what I was budgeting for (by this point I had the $539.99 ready), I asked this person for assistance setting up an online layaway so that I could have the item delivered (it's now getting urgent--the ring needs to be resized and I need it shortly after my next paycheck). The representative told me to have a nice day and vanished.
After several more attempts to make the online layaway work, all of which failed, I called the local store. They did not carry the item and referred me instead to a store over 100 miles away, which had one. While that store allowed me to set up layaway over the phone, they would not ship to me, they would not transfer the inventory into a more convenient store (a pretty common practice among large retailers) and they will not ship it to me once the transaction is completed. So now, I'm paying $108 extra for the ring, plus tax now that I cannot buy online which comes to about an extra $50, plus the time, money and inconvenience of driving all the way out there to pick up my purchase. It's after hearing this part of the story that my mother says, "Maybe I can pick one up locally so that we have time to get it resized." I fire up the Sears website to see whether there is a ring closer to where my mother lives than there is to where I live--and the price has reverted back to $539.99. Bear in mind, this is a possibility that I specifically addressed with at least one of the employees, since once before the price of an item on Sears.com had gone up for a day, and then back down before I bought it. This now means that I'll be driving a hundred-plus miles to pay almost $300 more for the ring than if I simply purchased it online today at full price, which I cannot do now because I put a substantial amount of the money earmarked for this purchase, down on the layaway.
Just from a company stand point, the company doesn't know the conditions that are causing the stones to come out and there's no way to prove it isn't negligible behavior. And keep it mind, you're way outside the return policy so you're lucky they would do anything for you. That's why you only get offered half of your money back. And the plans aren't lifetime because just like most services people offer, they cost money. If you wanted to extend your service getting your jewelry properly maintained every 6 months, they probably can do that. And if you don't want to, don't do it, simple as that. And just like I tell every customer who dissatisfied even after I try helping them and they refuse help by having the almighty self-entitlement attitude, if they don't like what we have to offer and strictly refuse it, they can simply go somewhere else.
And to point out a couple of problems
Just like I tell people with cars, but with Jewelry: Only pick 2 out of 3 of the following and that's what you get: Cheap / Attractive / Reliable
"I purchased a wedding ring from Sears in Oct. of 2009. Yeah I know first mistake was purchasing a ring at Sears, however financially I couldn't afford much"
- I see Wedding Ring so something Attractive is Desired, but you couldn't afford much, so its gotta be Cheap.
"Why should I lose money because they have crappy jewelery? I need a ring that will last forever"
- And you "Need" something Reliable and Attractive. Well its not gonna be cheap then.
Thats why I use it as a reference.