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Sears / problems with restocking fee

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I was shopping at Sears and saw a box with a hardwood floor cleaner inside. My daughter just bought a home and had asked for something to clean her hardwood floors. I obtained a salesperson and asked about the product. None were on display. He said it was not a vacuum. It dispensed a liquid on the floor and wiped it with a pad. Since I was buying the product for someone else I asked the salesperson if I could return it and he said yes. My daughter did not like the product and I brought the product back to Sears and was charged a restocking fee. No one ever disclosed the restocking fee when I asked if I could return the product nor were there any signs posted saying that Sears charges a restocking fee. I called the store manager the next day (he was not in that evening) and my phone call was unreturned. I called the Sears Home Office and they said they do not reimburse restocking fees. The only time that a customer finds out about the restocking fee is on the receipt which is AFTER the product is purchased and it is too late. They lost a 20 year customer.


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D  1st of Jan, 2011 by 
Agree Disagree 0 Votes
It is not Sears job to teach you to read. It clearly states on the receipt that you can return the product, if new and unused for no penalty.

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Sears Brands Logo Sears Brands
Customer Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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