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Sears Brands

Posted: Jun 13, 2017 by    

unethical behaviour and incompetance

Complaint Rating:  0 % with 0 votes
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Contact information:
North Olmsted, Ohio
United States
On May 29, 2017 store associate Carlin #141 put in a credit application for sears credit I wasn't approval for credit but I did get a pre approval lease from "whynotleaseit" in the of amount $1500, I came back into the store June 1, I purchased mattress, box spring and frame lift grand total of $2267.97. Associate Carlin #141 stated several times to me she never did a lease before and she asked several coworkers for help. I had to pay $892. it was with my debt card and a gift that I purchased. my scheduled delivery was June 10, this delivery never made it to my home. I called to inquire and was told there was no delivery for me. I called the lease department only to find out Carlin #141 put my name in wrong. they told me to go back to the store with my ID so my name can be updated. My order had to be cancel by Sears. I was told that my money will appears on my debt card. I got a call from David #, to call the "whynotleaseit for my refund. Sears was very unprofessional in this transaction. I'm sleeping on the couch, with no bed and this wasn't my fault. my check from the "lease it" wont be here for 7-10 days. why do I have to suffer from a wrong name on my account from your workers? resolve this is for me to have my merchandise by this Saturday.
Updated by bettyjj, Jun 13, 2017
I was making a complaint to a Sears Associate Anna #110503, we talked for 10 minutes I gave her all the information for the Sears store including the number, who I was having the complaint against. she refuse to give me her supervisor name and number. I don't think she put my complaint in. She wasn't hearing what I was saying. She return 3 times to the phone with the same answer. This was after I told her I gave Carlin #141 my ID and my name. Carlin #141 gave the lease company the wrong name. Anna #110503 was blaming the incident on the "lease it program" when it was clearly the associate at store 01710 in North Olmsted name Carlin #141 got this order wrong. Carlin #141 to me she didn't know what she was doing. Carlin is incompetent. This store owes me $200. They cancel my order without my consent and now they refuse to work with me to resolve this issues. To resolve this is to refund me all my money. thank you Sears
unethical behaviour and incompetance unethical behaviour and incompetance
Updated by bettyjj, Jun 14, 2017
On May 29, 2017 store associate Carlin #141 put in a credit application for sears credit I wasn't approval for credit but I did get a pre approval lease from "whynotleaseit" in the of amount $1500, I came back into the store June 1, I purchased mattress, box spring and frame lift grand total of $2267.97. Associate Carlin #141 stated several times to me she never did a lease before and she asked several coworkers for help. I had to pay $892. it was with my debt card and a gift that I purchased. my scheduled delivery was June 10, this delivery never made it to my home. I called to inquire and was told there was no delivery for me. I called the lease department only to find out Carlin #141 put my name in wrong. they told me to go back to the store with my ID so my name can be updated. After I updated my name my order was cancel by Sears. I'm a two times breast cancer survivors and one time heart survivor I don't need to be upset or inconvenience by what suppose to be a simple transaction. I was told that my money will appears on my debt card. I got a call from David # another associate of Sears to call the "whynotleaseit for my refund. Sears was very unprofessional in this transaction. I'm sleeping on the couch, with no bed and this wasn't my fault. my check from the "lease it" wont be here for 7-10 days. why do I have to suffer from a wrong name on my account from your workers? resolve this is for me to have my merchandise by this Saturday
unethical behaviour and incompetance unethical behaviour and incompetance
Updated by bettyjj, Jun 14, 2017
Associate Carlin #141 fail to put a delivery date on my receipt. I was told by her manager if she would have went over the receipt with me, which is in her job description, maybe just maybe we would caught the name different.
unethical behaviour and incompetance unethical behaviour and incompetance
Complaint comments Comments (2) Complaint country United States Complaint category Mattresses

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N  20th of Jun, 2017 by    0 Votes
I arranged for a technician to come to my home to fix my clothes washer. I took the day off of work. I stayed home ALL day waiting. Finally, at 5:00 I called to find out ETA. I was told that the tech had left my home because I was not there. What???? I waited 10 hours for the guy. Home repair services suggested I take a second day off of work and pay all but 20% of the $89.00 fee for my trouble. Really? I will not use Sears again for repairs. Now I know why they are going out of business.
A  21st of Jun, 2017 by    0 Votes
I purchased a treadmill on Saturday, June 17th, I also purchased the 3 year warranty and with the warranty the Sears would also put it together for me, so I also explained to the salesclerk that the people who were picking up the treadmill had to pick it up by Wednesday because they were going out of town after that, and they were doing this as a big favor for me. The salesperson said there would be no problem, especially since I had also purchased the warranty. Well, it is Wednesday and Sears just told me they have not even started on my treadmill because I had not set up payments, and they could not put it together until I set those payments up. The problem is I paid cash for the purchase, there is no payment to set up, everything is paid for.
Now my friends are leaving town and I have no way to pick up the treadmill because the employees at Sears seem to be so confused. I agree, now I know why they are going out of business.

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Hoffman Estates
Illinois
United States - IL60179
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