Sears
reviews and complaints

I will never buy a sears appliance product ever again! They are horrible my brand new refrigerator went out the second week of July it took them two more weeks to send a technician out to tell me that it is broke! So they ordered the part told me it would take two weeks to be in called me one week later and said it was on back order! They said August 14 it would be here it was not here so I called them back they could not find the part that they have shipped because it was no longer on back order but they did not have a tracking number told me to call back in a few days! Called back they told me it would be here August 26 it's still did not show up so they told me on the phone it would definitely be here August 28! It finally showed up August 28 at 8 o'clock at night called and told them I had the part they told me they can't send a technician to my house till September 15 now! Wow � so now I've been without a refrigerator since the second week of July and still won't have one until after September 15 who really lives like that I've been storing my insulin at my neighbors house that's real nice � what good is a warranty if it takes that long to get service?! And then they want me to pay $400 to have it installed but the part is covered after waiting this long I don't think I should have to pay it should be free now!

I ordered several dresses from their store and only one out of five had arrived. It's now been 3 months since I ordered them and I don't know what to do. It doesn't matter that I told them about writing to BBB, they tried to be polite, but the problem hasn't been resolved. They are not interested whether I got my stuff or not.
I will not recommend this company to anyone.

So funny that now sears in Colorado Springs is down 35% on their sales in just 2 weeks after they let go their top employee who took pride in making their store one of the top 25 in the company. Serves them right! All due do the lies of a lowly employee who knows how to lie! Remember what goes around comes around, justice will be served! Why they would let their store fail all to please a poor employee is beyond comprehension. Serves them right if the store closes within one year!

9 wks ago I called because my less than 2 yrd old washer stopped spinning out, again. This first happened 2 months after purchasing. They replaced the door lock and the mother board. Its been 9 wks and 3 repair visits and still my washer isnt working. Yesterday, the repairman came and the parts that were ordered 3 wks ago were damaged. He gave me an appt 3 wks from now. That will be 12 wks waiting for repairs. They have already ordered almost $2, 000.00 worth of parts for an $850.00 washing machine. They refuse to give me a new machine. Please help.

I cannot understand a company such as sears who employ's a female who is a conniving, lying [censor]! They also keep her after she has phone SEX with another employee who lives in San Antonio, tax. Proceeds to lie under oath in the justice system in order to ruin another employee who is the only that has made the sears store in Colorado Springs profitable. This will get out to the news media and rest assured she will have her day in court! I would advise everyone to avoid the auto department at sears in Colorado Springs and definitely avoids the sheep in wools clothing, the only female in that department!

Went to the Sear's carpet cleaning site to schedule cleaning of my two bedrooms on the second floor before my new tenants moved in, as it was only two rooms that are carpeted I went with the "build your own package" each room was quoted as $42 total of $84 then tax and $8 service fee. Order was accepted at $97.55 but when I called they said the rooms were $49.50 a room because there was a minimum order required but this was NOT said when I placed my order and it was accepted. It is a consumer rip-off - paying for something you are not using. If there is a minimum order required then order should have been rejected at the low amount of $84.00 and not processed as it was. Paying another $15.00 for the same service. Cancelled order don't like companies who take advantage of hard working consumers.

I was looking for a new dryer and chose their website to check what they offer. My internet connection is fine, so it was your fault. Your website could not stop loading. New and new pictures. Many errors, hard to look at interesting pictures, it always got back to the previous one. Hey, guys, fix your crap! Why does your website work like the cheapest one?

I am extremely dissatisfied with the Sears Home Plan. I signed up for this after a repair on my GE fridge in August of 2016. The repair person from Sears recommended I take this warranty because it will save me 50% on that particular job which normally would be $500, and for all future calls I would be charged only $60.00
I have now paid for a whole 12 months at $54 per month.
2 months ago I called Sears because of a dishwasher problem. After dealing with a "menu", I was given a date 2 weeks away. I found that unacceptable and finally was able to talk to a live person, who informed me that the warranty did not cover my problem with the dishwasher.
Then last week I called for a new problem with the ice maker in the fridge. Again I was given a date that was over 2 weeks away. This was on a Friday. I was able to contact a live person, who told me he could not help me because it was a weekend, and to get an earlier date I would have to call on Monday. When I called I could again only go through a menu that basically said someone would call me within 48 hours!
A person who spoke extremely bad and broken English that I could barely understand, left a voicemail that said they had no one to send for repair, and I should get my own repair person and send the bill to Sears.! I find this unbelievable! Even if I did this I would never be reimbursed by Sears.
The biggest mistake I made in all this was to believe the initial repair guy, and not read all the negative reviews that I have found on this website.
This company is taking all of us to the cleaners by their promises of timely repairs. You pay monthly, and IF YOU TRY to cancel your contract for non performance- which I did-, I was told they would charge me $300! So I am stuck.
I feel I have paid for nothing in return, and I should be credited ALL my payments to date. Sears is failing company, and everyone knows it.
If anyone is thinking CLASS ACTION, count me in

T. Malik

On July 11, 2017 I decided to purchase a Zero Turn Lawn mower from Sears. Local store had to order the one that I wanted that was on sale and it would be a week to deliver to store or two weeks to deliver to my house. I opted to pick it up at the store rather than wait. I picked up the lawn mower and checked it over and immediately began mowing my yard. Within 20 minutes smoke began coming from the deck. I shut the mower down and looked at the belt and the belt guide had been misinstalled at the factory and had destroyed the belt(I have pictures) I called Sears Service and they said its covered we will fix it but it will be 9 DAYS before we can get to you. I said ok how long to get me another lawn mower...7 days. great. Ill wait for the service tech I suppose. Two days before the service tech was scheduled to arrive I called to Tech Dept to ENSURE they understood the belt was ruined and would require a new belt. Yes Sir we see that in the notes and the driver will have a belt...The tech arrived on Thursday morning and said I doubt I have this belt on my truck...The tech desk should have ORDERED the belt and sent it to YOU so it would be here waiting for me! I will have to order the belt and come back. Ok how long on that. 5 DAYS! So now we are up to 14 days to repair a lawn mower with 20 minutes on it. I loaded the lawn mower up and returned it to sears. The Manager at the sears store was great and did a awesome job on cutting me a deal on a larger floor model for less than I paid for the one I had. I was pleased with that.
Meanwhile...I had points to use so I had ordered the oil and filter for the original lawn mower since oil change is due at 8 hours...Sears Parts Direct had the parts and they were a bit higher than other places but I was paying with points so oh well. The chat person placed my order then said that will be a $12.99 delivery fee...what? that's more than the filter! Wasn't happy but paid it. After I returned the lawn mower I contacted Sears Parts Direct to cancel the part order as they will not fit the new mower. Not a big deal they sent me a pre printed label and I returned the package. Two weeks later I have to contact Sears Parts Direct AGAIN to have the points added BACK to my account...why? Then I had to request that my delivery fees be returned as well! WHY? why does your customer have to do this? So I decide again to use my points to order the new filters for my new unit. Sears price $15.73 for oil filter and $19.73 for air filter. Shipping $10.99. I mention to the chat person that Tractor Supply has the SAME oil filter for $5.99...why would I pay three times as much PLUS shipping to get it from Sears Parts Direct? His comment was that the filter is coming directly from the OEM manufacturer...THat doesn't make it worth more plus shipping. So I cancled my order completely. I will be paying off this mower shortly and I will NEVER deal with SEARS in ANY aspect again! This includes cutting up my Sears Card which has been a total fiasco due to the purchase return and repurchase at sears with extra mysterious $300 dollar fee that NO one could explain and took three weeks to have removed. DOES SEARS EVEN KNOW WHAT CUSTOMER SERVICE IS ANY MORE? Not ONCE has Sears contacted me after repeated written complaints and phone calls even though the information was taken with a promise to have someone get back to me

On July 24, what I thought was a repairman came to fix my Kitchenaid stove because the oven had uneven heat distribution. The person who arrived was a diagnostician, not a repairman. He said the motherboard needed to be replaced, so he ordered one, charged me $488 for it, and set up an appointment for August 3 for a repairman to come install it. When he arrived, he asked us if we knew where the part went since he didn't know anything about Kitchenaid stoves. He couldn't fix it, so another appointment was made for August 8 for another repairman to come install the part. On that day, the new repairman said that there was nothing wrong with my oven and the part wasn't needed. He wrote a refund ticket and said it would be credited to my card within 10 business days. With no refund received in that time frame, we called to inquire as to when it would arrive. After being transferred numerous times and an hour plus into the call (obviously in a foreign country), we were told they had no record of our refund. We finally reached someone who said they did have a record of it but it would be another 10 business days before it came. A few minutes later, I got an email saying it would another 21-28 business days before they could issue a refund. Funny, their charge to me for the unused part showed up immediately.
I am beyond frustrated. I will never use this service again.

Used to always buy online. Unless I experienced a need in returning stuff. I was said I can come to any store and return, but it was a lie. They don't stand behind their products and sellers. The CS is always useless and they never hep. Don't even try to call them and explain. You know, no wonder why your stores are shutting down, it's all because of your careless attitude. People just don't want to go to your stores and give you their money. There are so many options to choose and you won't be on the list.

Today, 8/21/17, after repeated calls to Sears and them arguing with us that our refrigerator isn't still under warranty, we proved that it is! Then, reading the warranty to them over the phone, we finally (after having to talk to supervisors) convinced them that the problem was a refrigeration leak (covered) and it had already been diagnosed. The issue now was that the warranty said it would be repaired "at no cost" to the customer but they claimed they had to charge for a repairman to come to the house. We told them if it proved to be another issue and NOT low on refrigeration fluid, we would pay! They finally agreed! They surprised us saying a guy would be in our area and come this evening. We said that was fine. He came and after examining the refrigerator, said it was exactly what had been diagnosed. Low on fluid. He said though that in order to find the leak he needed to run dye through the unit and we agreed. He also said that they have been having compressor issues with them and we may also be having that problem too. But, he confirmed, we were covered by our warranty...After we paid him the close to $100 for the "priority call" we had asked for (but had never heard of). He told us that if we refused to pay, they would NOT repair it, warranty or not! We had been loyal Sears/Kenmore customers for years. That $100 is going to cost them more than it costs me! It was interesting too that the supervisor laughed at my husband when he said we'd been told it was low on Freon. She said that wasn't used anymore. But that us the final diagnosis of THEIR repairman! Low on Freon.

Unbelievable! This company deserves to close its door! They let treat their loyal employees with disrespect! They employ a young lady in colorado who has lied under oath and ruined a person all because he broke up with her and moved on. This young lady gets to keep her job even after she sends nude photos to a manager in the auto center in Texas, she has lied to the justice system and she will eventually get sued for defamation of this young mans name around the sears store. I would NEVER recommend any one to work for sears!

Not that long ago I ordered the dryer from them and after 3 months of using it broke. I called them and scheduled a repair. That was important to me and I took a day off at work. In the morning they called and said that they have to reschedule. I was very angry because didn't offer anything for me to fix this problem and didn't see what else they could do to help me.

We purchased this refrigerator for our new home in 2012 and the ice dispenser stopped working right about 3 months ago. Then the refrigerator ' s temperature was too warm so, following the book's instructions, we turned the temperature down. But that didn't last long. The ice dispenser stopped working completely! A repairman came and said we have a freon leak and need to purchase a new refrigerator! This is ridiculous! This refrigerator has only been in use since brand-new in our home 4 1/2 years! We have depended on Kenmore for years for quality but I guess things have changed! This is a Kenmore Elite Model number [protected]. This is a very large expensive refrigerator. Don't purchase a Kenmore Elite!

I ordered an item from them. I was said they would deliver it on the next day in the evening. On the next day, they called me and said they were on their way. I wasn't at home because I expected to see them in the evening. And they canceled my delivery and asked me to choose another day next week. This wasn't my mistake and why they couldn't just find a way of delivering my order in the evening?

Three years old with a paid protection plan
Started leaking Saturday, August 11
Called emergency telephone number, was a call center out of country with representatives who didn't speak English well. Told call center who schedules repairs is in Illinois and didn't work on weekends. FYI, I am in Connecticut. Today, Monday, August 14 water heater is still leaking. It's an 80 gallon tank., was told a technician would be out August 24! This heater will need to be replaced. I want a tech now so they can go back to Sears and issue me a refund since they no longer sell 80 gallon water tanks. From all the sites with Sears complaints similar to mine and their untimely desire to satisfy just complaints, I'm afraid I am going to eat the cost of this water heater.

We have a service warranty for our LG refrigerator we purchased at Sears. The refrigerator is two years old and it stopped cooling, I called Sears and the said it would be 15 days before they could have someone service it, This is ridiculous, so I can't cool anything for over two weeks? What is the point of a service warranty? I will spend a fourtune on dry ice - no wonder they are failing.

If I had purchased the agreement directly from LG - it would be fixed.

I purchased a new car battery that got out of order after 2 years.
The display says that it’s got a 3 yrs. warranty period and I was sure I could exchange the battery as it still was under it.
So I brought it to the store for replacement and I was said there was no warranty guaranteed by the store. It’s pretty awkward they ignored the description on the battery. So all that's left to do was just to buy a new battery.

I am sure there was some resolution, but no one cared.

Purchased a Laundry center - stackable washer/dryer in Dec. 2015 along with a MPA which expires 2018. Since May 2017 a tech has visited our home 6 times to fix or install parts. So far the unit still does not work. I have complained, tweeted, messaged corporate etc. to no avail.

I am told we have to reach some magic number of repair visits before we qualify for a replacement. I've been told 3 or 4 depending on which CSR I speak with. We are at 6 but somehow Sears doesn't count all of them.

Meanwhile we are without a washer still. Using a laundramat - NOTE: we live 45 minute from the nearest one.

How do I get to someone who can actually help me other than just scheduling another service call or ordering another part?