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Sears Brands

Posted: Jun 12, 2017 by    

service maintenance agreements

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Have Sears appliances at two different homes with maint. agreement on all of them for many years. Had first maint. check on May 18, 2017 and fridge needed gasket. Tech didn't order. Another tech came May 30th and ordered gasket. Still waiting. Gasket supposed to be mailed to our home. Keep getting e-mails and phone messages from Sears to contact and/or call but still no gasket. Was disconnected on phone the last two calls made. Last information I received was that order should be received this week and then WE need to call again to make appointment. Tried to get another tech out to resolve a water problem that started after the first visit on May 18th. Customer Service seems to be a low priority.
Complaint comments Comments (0) Complaint country United States Complaint category Appliances

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Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
Illinois
United States - IL60179
+1 847 286 XXXX
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