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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears Maytag washing machine inadequate diagnostics

Please read below my complaint and thus far the not so timely responses from Sears. My issue in a nut shell is that I did not received the diagnostic service I was charge for. The repair person did not used any diagnostics tools, did not put the machine through it's cycles to observed the machine's behavior just looked at a few error codes and told the control pwb $500.00 was bad and install of the pwb $300.00.
The root cause of the washing machine failure was erratic voltage input from the house electric panel, which I figured out myself and repaired it for $17.00 circuit breaker.

Jaso,
Thank you for your reply.
Please note that the “trip fee” as you refer to it, is supposed to be a diagnostics fee. Not just a home visit, but to troubleshoot, diagnose a problem, find the exact cause and provide a proper solution. The service provided was completely useless and had no value to me whatsoever. Ha I accepted his findings and followed his advice; I would had purchased a new machine and would had had the same issue.
I don’t want to be sent in a wild-goose-chase. Please provide me with the email of a higher authority who can resolve this matter or forward this email.

Regards,
Marco

From: Sears Home Services - Solutions [mailto:[protected]@searshomeservices.com]
Sent: Wednesday, June 7, 2017 11:01 AM
To: Marco King
Subject: Re1: Dissatisfied with appliance diagnosis (KMM78070494V47610L0KM)

Dear Marco,

Thank you for writing back to us.

I realize that your are concerned about the trip fee.

I wish to inform you that the trip fee is charged for our technician to visit your house.

Since our technician has visited your house, you will be responsible for trip fee.

To help you further, I request you to contact our Repair Solutions at [protected] to file a billing dispute against the trip fee.

The hours of operation are Monday-Friday 8:00am to 9:00pm, Saturday 8:00am-9:00pm and on Sunday 10:00am-6:00pm. One of our advisors will surely help you in every possible ways.

Sears values your business and looks forward to serve you in the future.

Regards,
Jason. S
Sears Member Services

Original Message Follows: ------------------------
Dear Sir,

My Maytag cloth washing machine was behaving erratically stopping between cycles, blinking LEDd’ and losing power (code PF), etc. I had Sears service technician to come over to diagnose the problem. After looking at some diagnostic codes and talking to someone over the phone, he concluded that the main control board was the issue and need to be replaced. The repair estimate came to $844.98 for parts and labor. Needless to say I was not ready to just fork-over that amount of money for a repair. So I decided to try to see I could figure out some way to mitigate the cost by finding the board on line and installing it myself. I have some troubleshooting knowledge so I began with visual inspection of the main board components, then unplugging connectors one at the time and taking voltage readings. I Could not find anything that called my attention. So I then checked the voltage input from power outlet and found the voltage was not stable (readings from 50, 90 100 volts). I replace the breaker switch in electric panel box and problem was fixed…cost $17.00 for the breaker.

Diagnosing the main control board I would have expected to be done with a little more sophistication, like a PC running a diagnostic run routine or at the very least with a volt meter.

Basically I believe no real diagnostic was done and I like the diagnostic fee $85.32 to be refunded.

Regards,
Marco

Jason,
Thank you for your reply.
Please note that the “trip fee” as you refer to it, is supposed to be a diagnostics fee. Not just a home visit, but to troubleshoot, diagnose a problem, find the exact cause and provide a proper solution. The service provided was completely useless and had no value to me whatsoever. Ha I accepted his findings and followed his advice; I would had purchased a new machine and would had had the same issue.
I don’t want to be sent in a wild-goose-chase. Please provide me with the email of a higher authority who can resolve this matter or forward this email.

Regards,
Marco

From: Sears Home Services - Solutions [mailto:[protected]@searshomeservices.com]
Sent: Wednesday, June 7, 2017 11:01 AM
To: Marco King
Subject: Re1: Dissatisfied with appliance diagnosis (KMM78070494V47610L0KM)

Dear Marco,

Thank you for writing back to us.

I realize that your are concerned about the trip fee.

I wish to inform you that the trip fee is charged for our technician to visit your house.

Since our technician has visited your house, you will be responsible for trip fee.

To help you further, I request you to contact our Repair Solutions at [protected] to file a billing dispute against the trip fee.

The hours of operation are Monday-Friday 8:00am to 9:00pm, Saturday 8:00am-9:00pm and on Sunday 10:00am-6:00pm. One of our advisors will surely help you in every possible ways.

Sears values your business and looks forward to serve you in the future.

Regards,
Jason. S
Sears Member Services

Original Message Follows: ------------------------
Dear Sir,

My Maytag cloth washing machine was behaving erratically stopping between cycles, blinking LEDd’ and losing power (code PF), etc. I had Sears service technician to come over to diagnose the problem. After looking at some diagnostic codes and talking to someone over the phone, he concluded that the main control board was the issue and need to be replaced. The repair estimate came to $844.98 for parts and labor. Needless to say I was not ready to just fork-over that amount of money for a repair. So I decided to try to see I could figure out some way to mitigate the cost by finding the board on line and installing it myself. I have some troubleshooting knowledge so I began with visual inspection of the main board components, then unplugging connectors one at the time and taking voltage readings. I Could not find anything that called my attention. So I then checked the voltage input from power outlet and found the voltage was not stable (readings from 50, 90 100 volts). I replace the breaker switch in electric panel box and problem was fixed…cost $17.00 for the breaker.

Diagnosing the main control board I would have expected to be done with a little more sophistication, like a PC running a diagnostic run routine or at the very least with a volt meter.

Basically I believe no real diagnostic was done and I like the diagnostic fee $85.32 to be refunded.

Regards,
Marco

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9:34 pm EDT

Sears refrigerator repair

Our refrigerator broke 2 1/2 months ago on March 29. Sears has sent 3 different technicians out on 5 different trips and it still isn't fixed. Each time a technician comes out it takes 2 weeks to get them here and then 2 weeks to get the part to fix it. They have replaced the compressor twice and the condenser once. They were supposed to replace the evaporator last Thursday, but the parts weren't here. The rescheduled appointment was supposed to be today, but the technician did not show up. Now they are telling us it will be 2 more weeks before they can reschedule us. We have rented a refrigerator and will now have to pay another month's rent. The people in the call center do not care about our situation and seem to have no ability to schedule an appointment any sooner than 2 weeks. They have promised us a gift card for our trouble, but have not sent us one. They said it would be 3-5 days, but it has been 6 weeks. We want our refrigerator fixed immediately or a new refrigerator.

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9:57 pm EDT

Sears free palestian shirts

I am very disappointed that Sears has gone political and fallen out on the wrong side of the issue---selling shirts with the untruthful 'Free Palestine' label. Israel belongs to the Jewish people...not the Palestines. Why? Because GOD says so!

I have been a customer for 50 years...that's right, 50 years. What were you thinking?

I will not set foot in your store --or KMart--again until you apologize and withdraw these offensive shirts.

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1:38 pm EDT

Sears refrigerator

I bought a Kenmore Elite Refrigerator from Sears only 10 months ago.
The refrigerator is now generating heat making my food spoil extremely quickly. I have 4 kids to feed. I called the Sears repair center only the only emergency repair date available was 5 days later!
Their customer service center stinks and did not make any exceptions to the rule. Absolutely terrible/horrible service!

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7:09 am EDT

Sears sears kenmore microwave

I purchased a warranty contract in 2016. My microwave was serviced in 2016 and broke again in 2017. It was serviced 2x in may 2017 and is still broken. The service man said, "it cannot be repaired". Fine. The contract provides that I receive a new replacement. I have called 3x and they keep telling me from the phillipines, that they are waiting for the repair report to come in. This is nothing more than a delay tactic. My attorney tells me that I have a good case for small claims. I want a supervisor to return my call...[protected]. I have now been without my microwave for over a month! I want a new one installed within a week.

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11:20 am EDT
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Sears sears home service - technician error, horrible customer service

On 5/19/17 I had my Craftsman riding mower serviced by a Sears technician. Used the mower on 5/20/17 when noticed oil spewing out from under mower. We could see that the steering link had been pressing up against the oil drain plug that the technician replaced. Called for appointment only to be told next available appointment was not until 6/14/17. After several days of multiple phone calls found rep who was willing to listen to the problem and escalated the complaint to quality assurance. Within a short time, service mgr in Newington CT called me to schedule an apt for 5/25 to correct problem and assess mower for further damage. Tech #2 confirmed that tech #1 installed wrong drain plug. Of course, correct plug not available and had to be ordered. Asked tech about options for lawn mowing (I.e. loaner mower, lawn service, etc.) until next appointment and was told the service manager would call me next day. Of course service manager did not call even after I had left messages to call me back. Holiday weekend came and went, lawn had to be mowed, no call back. This was now the 2nd mowing needed since the original service call. Had to purchase used walk-behind mower to cut the lawn (.75 acres) myself (62+ senior female). On 5/30 get a call from Sedgwick (insurance) stating they needed pictures of oil spills on lawn and driveway. The service manager filed a claim without my knowledge. To make a long story short, after many hours on the phone with district manager and strategic member support rep, appointment is scheduled for 6/5/17 to assess and repair damage. Having lost trust in Sears Service, how do I know they will be truthful in assessing damage? In the meantime Sears will not provide any assistance for loss of mower use telling me I need to take it up with the insurance company. After 3 days of leaving messages and several emails for Sedgwick asking for assistance for loss of mower use, I get a reply that liability has not yet been determined because Sears has not submitted paperwork as requested. Called Sears district manager again to inform him that Sedgwick will not help me because Sears failed to provide paperwork, I am told that their liaison will call me "when he gets a chance". When I asked for the liaison's phone number, I was told by the district manager that I can get it from the liaison when he calls, if he chooses to give me his phone number. I have never experienced so much stress, frustration, and disrespect from a company. All of this has placed a toll on my health. I would discourage anyone from buying any big ticket items from Sears. Before buying an appliance from Sears, please visit mysears.com community page and read the discussions. It's one complaint after another. It will turn your stomach.

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4:15 pm EDT
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Sears sears hvac repair

On Friday, June 2, 2017, I was scheduled to have my HVAC unit repaired. When I called to get an estimated arrival time, I was told that the repairman had arrived. He listed in his notes that he knocked on the door, but I have an iron gate and a brick exterior, so there is no way I could hear a knock on a gate. But I do have a working doorbell and I guarantee you that he did not ring the bell. Sears also had the wrong contact phone number.

Now I have to wait until Tuesday for the repair. The customer service is inexcusable, I waited for an appointment and it is not my fault that Sears had the wrong number on file. Which I do not understand how that happened since every time you call Sears, the first question they ask is your phone number. I had to take off from work today and now I have to take off work again. My time is just as valuable as Sears! Order # [protected]. I need an emergency repair service today.

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4:08 pm EDT

Sears diehard platinum 31m marine battery

I bought the battery end June 2014 and it has 3 years warranty. The battery does not hold its charge. I went today to get a replacement (same specs) or refund as the product is discontinued. I was told that the battery is fine. I am using this battery on my boat and it needs about 1000 CCA to start. The Die Hard Platinum 31M is rated at 1150 CCA. The boat's engine doesn't start anymore. I decided not to wait to get a replacement out of the warranty and bought a new battery at WallMart. Boat's engine now starts no problem. I am extremely disappointed by the service. Sears is clearly trying to dodge its responsibilities.

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4:15 pm EDT

Sears samsung dryer / electric

Dryer continues to stop when trying to dry wet clothes. Dryer trips circuit. When circuit is re-set, dryer goes back on but after 10-15 minutes, it stops and trips circuit again. Technician unable to move dryer due to installation, but suspects electrical issue.

I was charged the diagnostic fee of $79.00 plus a fee of $15.00 attributed to technician unable to verify complaint. I did not realize I had been charged the $15.00 until after the technician had left my home.

I do not understand why the examination of the complaint was not included in the diagnostic fee. of $79.00. I reset the circuit breaker and stood next to the technician to see if the dryer kept running or shut off, per my complaint. At approx. 15-20 minutes, the dryer shut down and the circuit breaker had been tripped. This was my complaint. Technician agreed and suggested I have an electrician look at the problem.

I should not have been charged the additional $15.00, as the technician definitely saw and verified my complaint about the dryer.

Please advise how I will be refunded the $15.00.

Thank you very much.

Carol Cashman

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2:55 pm EDT

Sears appliance service

I have been trying to get my dishwasher repaired by Sears Service Technicians for more than 3 months. They have sent the same incompetent technician out to my home twice and rescheduled pushing two appointments out by over a week each. More over when I call customer service during the day from the United States I get agents out of the country. VERY DISAPPOINTING!

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6:08 pm EDT

Sears damage to my appliance/failure to bring appropriate part

Date of Incident: Friday, May 26, 2017
Technicians: Nathan F. and Joe
Nathan F. was careless and allowed the motor shaft that was removed from my mother's washer bang into my mother's beloved washer. She has had her washer/dryer set for 18 years and they are beautiful and she absolutely loves them. There wasn't a scratch on them. Now, we have a nick on the front of her washer. If it weren't for me assessing any damage, both Nathan F. and Joe would have ignored what happened. Nathan F. had no remorse. In fact, he tried to be funny about the situation since mom has had that washer for 18 years. What you do understand is that she was put into tears because of what happened. Both technicians think getting some cover-up paint will fix it. No, it will not. 18 years my mom has taken such good care of her washer with no damage at all. And your technician can't take the extra measures to ensure a product is taken care of properly so damage doesn't occur. I would like to know what kind of compensation you can give to my mom. Mind you, her washer and dryer cannot be replaced. They aren't made anymore. She absolutely treasures her machines. On top of this damage, the other technician (Joe) came after over a MONTH of still not getting the washer fixed, and failed to bring a new sealant required for the official repair. Thus, my mom had to be told AGAIN that she can't get her washer fixed. How about next week Friday, June 2...as if nobody's time or needs matter...just make customers wait and wait...weeks and weeks...doesn't matter to Sears. I am extremely upset over my mom being in tears because of the nick in her washer. There are also no excuses to be had for any technician to show up to complete a huge repair for a washer not making sure first that all bases are covered and all parts are with him. It's not like he can just go to a local Sears store and pick it up! I would like compensation for what has happened today...failure to fix my mom's washer AGAIN...over a MONTH now...on top of the nick in her beautiful washer that can no longer look as wonderful as it has all these 13 years. And it makes me so upset that Nathan F. thought nothing of it that he nicked mom's washer. He did more than damage my mom's washer...look what it did to mom emotionally. How do you compensate a customer for creating such emotional distress I would like to know. I do expect compensation...monetary, for sure...and whatever else you feel is appropriate to make this better for my mom. She certainly has not deserved any of this. No one should be waiting over a MONTH to get a washer repaired...and then to damage the front of her washer and then to say sorry, we need to reschedule...another week with no washer. I want some action on this and immediately.

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5:01 pm EDT

Sears jewelry

My fiance and I have been together for the past 3 year's and we are struggling to make ends meet, we have 3 older children between us, and my eldest son is stationed in Misawa, Japan serving in the USAF so I have been waiting for my sweetie to get a ring iwas so excited to finally get one, Paul had purchased a sweet promise ring that he was working hard for, I received the ring a day before Christmas 2016, he was not asked about the extended warranty which I think is absurd, I grew up shopping at Sears and even my fiance worked at Sears in Hayward CA while in high school, so we believe in Seats but when we noticed that 4 of the small diamonds had fallen out we took the ring back to Sears in Hayward CA and the lady who was working there said that we were out of luck because of the extended warranty, ?!? So she sent to the jeweler for the store and called us 3 wees later and said it would cost over 300.00 to repair, well my heart is heavy because this is so sentmental, and today Paul picked up the ring now missing more diamonds then previously and now what are we to do? No money to pay for the repair, mind you that Sears should stand behind their products and I don't know what to do? I would like to think that you would make sure that this was taken care of, but perhaps it is not like back in the day, sincerely Paul and Jessica Rosenlind p.s.they also just handed him the ring with no box and not even cleaned

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7:50 am EDT
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Sears refrigerator

I purchased a refrigerator from Sears online; my delivery date with was Thursday 5/11 between the hours of 1-3. They called and told me that the refrigerator was damaged and that they would deliver me another one Saturday 5/13 between the hours of 4-6 pm. I took all my food out of the
refrigerator several hours earlier; because I had to work and didn't get
off until 4pm. I waited until 6:30 pm to find out when would the delivery people be there. They didn't bother to call me to let me know that they
woudn't be there. I had unplugged the old refrigerator and when I plugged
It back in; I realized the next morning it was not working. All my food had spoiled. I called Sears corporate office and they can care less. The delivery department ask me if I want to cancel the order. They have given me 5 different delivery date and I still don't have a refrigerator. I have been
a customer of Sears since 2000. They have horrible customer service and
delivery people. I can see why they are closing stores. They don't care
about their customers.

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12:16 pm EDT

Sears frigidaire gallery

I had a appointment scheduled for 5/15/17 the window between 1:00 p.m. to 5:00 p.m. I looked at my clock it was after 4:00 called the Warranty Center the first your lady Jamie hung up me. Called and got Amy explained I had been waiting all day the automated machine said it was rescheduled for 5/16/17 No one called to inform me of the change. I told Amy I had doctor's appointment that week she wanted to give me different days. I insisted on speaking with the a supervisor finally got Edward # 801030. He informed me the technician got sick that was the reason for the rescheduling. And someone spoke with me at 12:04 which was a lie repeated the numbers he had on filed. He was apologetic and said he would speak with Jamie on her behavior also send a message to technician so I would be his first stop however when the technician called I was his 5th stop I felt like that was a punishment for being upset and calling them out on their poor communication skills ! No Wonder Sears sales are down and before you go completely Out of Business! Hire Competent Workers after all We the Customers pay your Salary!

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2:00 pm EDT

Sears customer service

I bought a pair of boots in the Rock Hill, SC store on 4/5/2017. After several weeks, I decided I probably needed some other items more than I needed the boots so I proceeded to return them when I had time in my very busy schedule. I brought them back to the store on 5/13/17. The boots had never been out of the box and the box itself was in excellent shape. I also had my original receipt.  The person at the register said they could do nothing for me because it was over 30 days. I asked to see a manager. I explained to the manager that I would just like store credit to get other items, the boots are obviously in brand new condition, and it has only been 8 days past the 30 day policy. She said sorry there is nothing she can do. I asked her if 8 days on the return policy was worth losing a 20 plus year customer of the store. She said yes because that is the store's policy. I have been a long time customer of Sears as well as Sears auto center. This is how I'm treated after years of loyalty. 

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12:14 pm EDT
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Sears parts from sears corporate

On March 5th, 2017 sears came out to look at my washer, the tech said he could fix it but I have to order it thru him (sears) I gave him $300.47 in cash, he gave me a receipt for that amount, a week later he came back to instill the part and he couldn't said something else was broken and couldn't be fixed. I said ok, he gave a yellow form with my refund amount of 300.47 and to expect the check in 21 days, not its been over 5 weeks later and no check. I called the sears customer solutions and they keep giving me the run around, I called back today and now they said the tech nevered turn in any money! WTF! not my problem I have 2 receipts showing I paid and now they have no record, CUSTOMER SERVICE SUCKS! If I got a receipt for my payment and a receipts for my refund, how in the hell they don;t have a record of it. I called 15 times and still can't get a solution! I am going to corporate in Hoffman estates, this doesn't make sense! THE TECH EITHER STOLE THE MONEY AND PART OR sears customer service record keeping in mess up.

DO NOT BUY OR USE SEARS SERVICE DEPARTMENT FOR ANYTHING! THEY HAVE TECH STEALING CUSTOMERS MONEY.

THEY WONT GIVE ME MONEY BACK EVEN WITH MY RECEIPTS

KARL BLACK
5/10/2017
[protected]

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12:59 pm EDT
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Sears refrigerator repair/diagnosis

I had a 3-year old refrigerator that was not getting cold. I had Sears Appliance Services Greensboro NC technician came to my house and charged me $99 for diagnosis and he simply pushed me to purchase a new Sears brand refrigerator and he said my three year old refrigerator is out of repair and if I buy a new refrigerator from Sears he will waive the $99 diagnosis fees.

The refrigerator was not owrking properly due to the temperature control failed and it would be $45 to replace it.

Sears' $99 diagnosis is a scam! They ALWAYS tell you that your appliance is bad and out of repair and it is better to buy a new appliance from Sears.

Sears Appliance Service techs are Sears Appliance salesmen dressed as "service techs"!

Never get ripped off by Sears again! I will never use Sears service in my life time.

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Update by julie2017
May 09, 2017 1:01 pm EDT

Shameless Sears

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6:09 pm EDT

Sears kenmore elite refrigerator

We bought a Kenmore elite refrigerator in 2014. The ice maker never really worked (I needed to open up the ice bucket and shake the cubes around before the ice would come down and be dispensed). We had that fixed, but it never worked correctly so I just would open up the ice bucket in the fridge and shake it until the ice cubes around.

In late April, the freezer began losing its capacity to keep things frozen (Wednesday). My husband came home on Thursday and bought ice because We saw that it was not working correctly. We called the repair man & it was on Monday before the repair man could get there. By Sunday, we threw out everything in the freezer.

Long story short, we are getting a new refrigerator because it would have cost us over a $1000 to fix the old one. I will never buy a Sears product again!

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1:15 pm EDT

Sears hot water heater

I called Sears Repair on Monday, April 24, 2017 for repair of my hot water heater that was leaking. I was told I would receive a call scheduling a time for them to come out. On Tuesday, having received no call or email, I called Sears again to be told, again, that I would receive a call or email. The same thing happened on Wednesday when I was told that I had an appointment for Wednesday, May 3 (today). When I called to determine a time they would be here since, once again, I had heard nothing from them, I was told that my appointment had been changed to Tuesday, May 9.

I have water on my garage floor from the leaking hot water heater that has damaged some items on the floor; I cannot take a shower, do dishes. laundry or anything that requires hot water. I have tried all of their complaint lines, however, they will not give me any kind of satisfaction. Although I am a 50-year customer of Sears, this has so upset me that I will never purchase another Sears product even if they are the less expensive.

Beulah Anderson

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7:02 pm EDT
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Sears refrigerator/repair

Agree with "I will never buy another Sears appliance again" Bought a new home in 2013. Purchased a new Kenmore refrigerator from Sears. Within months, began having problems with the ice maker. Called service many, many times. They would "fix it" but soon it was not working again. After hundreds of dollars of repair and probably close to 20 repairs--ice maker still does not work. Called service--very rude--more or less just told us too bad--they will not reimburse our costs and if we want it working--they will send another repair person and they want to CHARGE US AGAIN--really--we had an actual repair person tell us that Kenmore refrigerators were poor quality--really--then why to they sell them?

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.