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repair service /customer service
Run for the hills before you purchase a maintenance agreement with sears!
Contacted sears and purchased offered maintenance agreement on my bosch dishwasher.
Requested service in november (Two weeks prior to thanksgiving) serviceman arrived promptly a week later. Evaluated the dishwasher and was told that I needed two parts, control module and pump. Told they would order the parts and schedule return date.
Over a week later, parts did not arrive. To sears credit, I did receive multiple calls asking if my parts had arrived. Consistently, my answer was no. At approximately two weeks, I received another call asking if my parts arrived. Again, my answer was no. I was then told that their records reflect that the parts were delivered. I walked around my home to each entrance and was told that I did not have the parts. I was transferred to the indian parts department. There I was told that they would no longer ship parts to me due to it being a potential liability as the parts are expensive. I asked if they could have been delivered to the wrong address. I was told it stated that the items were placed in my garage. Again, I told them I have no parts. I reminded them that for them to ship such "expensive" parts without requiring a signature was their discretion not mine and I politely requested them to reship the parts and require my signature. I was on hold for almost and hour and a half! After being transferred many times, I was told that the parts department would have to file a track package request with ups and will get back with me. Ugh
Weeks passed and I received no parts and began to call.in december, my neighbor returned from an extended winter vacation and walked over to my home with... My dishwasher parts which he stated were in his garage! I immediately called sears, requested the parts department (No one available as it was late). I then called ups. I was told that no trace had ever been placed on my packages! I called sears the next business day and told them the packages had been delivered to my neighbor's home instead of mine. They told me someone would call to schedule service.
In the interim, a duplicate set of parts was delivered (Without signature confirmation mind you). I january, I received a call that a service man would be at my home to install the parts on january 15th. He installed the parts and my dishwasher continued to not function properly. He then informed me (An epiphany occurred from 10 feet away) that my main motor was leaking and I needed a wiring harness at the cost of almost 400 dollars out of my pocket. I text messaged my husband who called customer service. During that time, I disputed the motor leak and asked if the bit of water could have come from him draining the dishwasher. He stated no. I told him I wanted the 500 dollar voucher and would not pay for any additional repair. The tech manager then called the serviceman while he was in my kitchen. The tech manager told the tech to go ahead and order the parts and that the repair would be comp'd. The tech apologized for the confusion and told me he was ordering the parts and would return on january 22nd. Awesome, I thought.
I received my two additional parts on january 21. I received the automated call confirming receipt of the parts and relayed that my window for my repair was...8am-5pm! I took the next day off and waited. I waited until 10 minutes to 5 and still had not heard from the serviceman. I called into sears service and was told that he was at another location and he would be at my home next. I informed them that when was I going to be contacted about this? I had waited all day. The indian gentleman who while was trying to be polite but spoke very poor english, told me he would page the technician and have him call me as to an approximate time.
At 5:50 I received a call from my service man which began "mrs. Bush, I have bad news"... He then informed me that the couldn't come to my residence without my paying $385 for the repair as his manager forgot to comp the repair in the system. And the manager was on vacation for a week. He told me that he told the duty manager that the repair was supposed to be comp'd but that they would have to wait until next week until the manager returned. I was beginning to feel as if this was a scam to prey on desperate consumers who just want their crap fixed!
After 2 hours on the phone that evening, I was told the tech would be out the next day and I was a priority. I took another day off and after 12 noon, my serviceman called again and said. My company has decided we are going to give you the voucher towards a new dishwasher and not repair it. I was stunned. I reminded him that the parts were on my counter and that I was told the repair would be comp'd! He said there was nothing he could do. Again, I began calling. After more hours on the phone, I was upset to learn that this company who is contracted by sears, and represents sears, really isn't accountable to anyone. There was not one individual who could assist me in holding this repair company to their word. I reminded one of the customer service specialists "if they had no intention on repairing my dishwasher, why did I have the parts currently in my possession and a tech scheduled to come out to my residence"? This seemed to make sense to a few of them however after repeated phone calls, a second day off of work, a broken dishwasher, I decided I wanted my money back that I paid on my maintenance agreement and I would purchase a new dishwasher from another company entirely. Ha! I was then told the service company would prorate any work they had done! I reminded them that my dishwasher was still broken and I have been inconvenienced and deceived. Not to mention waiting for over 2 months! I was told that there was nothing sears could do in that regard huh? She gave me the number to the tech manager of the service center. She said she spoke to him and he would explain the situation. I attempted to call him and was told by his secretary that he had been out of office all day...
I called the customer service line again and told them I don't want the voucher. I want a full refund or I want my dishwasher repaired and the repair comp'd just as the service manager had stated. She told me that the tech manager wanted to send a tech to retrieve the new parts. I told her do not send anyone out unless they are going to repair my dishwasher.
My dishwasher is still broken, I have had no additional phone calls and frankly don't know where to call. I will never purchase an appliance or another maintenance agreement through sears. I will purchase from a local company who is not so large that they don't have an adequate customer service system in place. I will gladly pay more money rather than deal with being scammed and not treated as if I am a valuable customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
lack of product, poor customer service, poor policy
This is a complaint about your policy and lack of product.
We simply wanted four gallons of one of your standard colors of Easy Living paint and two machine screws for a cabinet handle. We went to our local store in Longmont, CO. Out of stock. Oh well, we'll go to the Thornton store. Went to the hardware section. After a long search, the honestly helpful clerk there said Sears apparently doesn't carry them 8/32 x 1 machine screws. Wonderful. Where's the paint? Oh, it's on the other side of the store, near the entrance. We trekked over. No clerk anywhere in sight -- all on other side of the store. Had to go find one.
Clerk at first didn't think they had any of the color in question. He checked with several people. They finally located 3 gallons. What about a 4th? They called the next closest store. None available. Oh, then we'll mix it. But it's a standard color, and no one could find the formula for the standard color. Sigh - ok, when will you get more in? We can't get it until our inventory is down to zero (which is why we were down to three gallons). With your purchase, we're now down to zero, but it will take three weeks -- but if you order online, you can get it in two (!).
We have been customers of Sears for everything imaginable for over 40 years. We understand that the market and the economy have changed, so we have tried to remain loyal. But this is it. The policy of not restocking until a standard product is actually down to zero is inane, let alone poor customer service. Not having standard items in stock in three area is poor customer service. Taking two to three weeks to get product is poor customer service.
We're done with Sears.
customer service
I went to have 4 new tires put on my car. After an hour of shopping/waiting for my car to be ready, I received a phone call from the auto department saying they could not find the piece to unlock my lug nuts. They offered to remove them anyways by breaking the locks for an additional cost. I opted to look for the piece myself and if I couldn't find it I would come back the fallowing day. Okay fine..its a new car to me and to be honest I don't know much about the subject, all I knew is I would rather have something done correctly. So when I came back to get my car they handed me a bill for an alignment. I really wasn't exspecting them to give me an alignment without replacing the tires, and why did they do this before changing the tires. Well I found out, they had a "free bay at the time". I asked why I was recommended to have an alignment with new tires and then they did the alignment before puting on the tires. This doesn't make any sense to me. It should be at their loss because they tried to cut coners and do work at a faster pace. Well besides all that, even if some don't agree with me..I asked to speak to a manager. She came out to the show room in a "huff" already aggrevated and with a prompt explaination as to why I was wrong in a very dermeaning manor with even asking me for any sort of explanation. I actually even didn't even get a chance to speak before she demanded payment. I was exspecting maybe a diplomatic explanation possibly, or at least my side of story to be heard. I am not an unreasonable person. By this time one of the other customers interupted her and quickly took my side, in which she also quickly disregarded anything he was attempting to say as well. I told her I felt it was unfair that they exspected for me to pay for their "mistake", and she responded to this by treatning to have an mechanics lean put on my car and that she would call the mall security. She also told me I could not get my car back until I paid, which I thought was funny since I was volunterily still there trying to work something out with them..car keys in hand. Even one of her co-workers amitted to her bad diposition and lack of handing the situation properly. I paid the bill, as security circled my car and parking lot. I will never return or recommend anyone to ever go to Sears ever again. Not because I feel as though they should have wiaved the alignment, which not only takes less then 5 mins with mechanics getting paid by the hour anyways; or because they did my alignment technically improperly before tires were put on; but because of one manager that does not have the personality or disposition to handle customer or customer complaints and should never have a job in customer service in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
there is nothing wrong with performing an alignment on a vehicle prior to tire installation; so long as the tires that are presently on the vehicle have the proper air pressure, are not legally bald and are of the same size. vehicle alignments should be performed on a regular basis to ensure proper tire wear and proper function of suspension components. knowing where your wheel lock key is that is another matter... if you were to get a flat on the side of the road and not be able to change it; would you post complaints on the person who sold you the car? Same principle applies to motorists who get pulled over for headlights out and proclaim "i didnt know" when we drive a vehicle on the roadways it is OUR responsability to ensure all is in working order.
I apologize for sears, wheel locks are tricky things sometimes. There is an option for Sears to break off the wheel locks and replace them with regular studs, but they shouldn't have done the alignment before the tires.
shifts
since when do managers/leads get to make their own rules with employees.
In our dept, receiving, most work really hard and always get our tasks done.
Rarely does anyone call in sick as well. Recently, while unloading a truck, we
were told that based on a 7.5 shift, we didn;t get a 15 break in the adternoon.
Aren't employees allowed a break every 3 hours ? And if you're their for at least 5 hours, then you must take a lunch. She said, 'no ...under 8 hours of
work, like 7.5, there are no afternoon breaks ...unless the company rules have changed in writing, this seems really petty ...and never mind that it's
-10 degrees in our working area ..no breaks for you guys ...as well a lead or manager has the rite ..to ask you ..at all times where you belong ...i guess
it doesn't matter if it's repetitive ... all of this would make one wonder, what
are they trying to do here ..get everyone who make more than the starting
wage, out of the building ? if there is anyone out there that has a similar story, would like to see it ... I can't be alone on this one ...would be my guess ... are all sears stores, run this way ?
The complaint has been investigated and resolved to the customer’s satisfaction.
tried to overcharge
This complaint is about the automotive department at the Sears store located at the Hickory Point mall in Forsyth, Illinois.
On Saturday morning, January 10, 2009, I called automotive 3 times inquiring about tires. These calls were made between 8:30 and 9:15 am before the regular store opened. I called to be certain that there would not be any surprises because it was very slick and I did not want to waste a trip. I spoke to Sears employee Person A each time about Falken Ziex ZE-912 tires, size 205/60HR15 for my 2001 Hyundai Sonata GLS.
Person A was very helpful in telling what tires were available and quick to respond when I asked if the store matched Internet prices. She said yes and to bring in the print out of the price with shipping charges. I also asked if the store accepted Sears coupons and again the answer was yes. In addition to the aforementioned paperwork I also brought a list of tire charges from Wal-Mart hoping Sears would match them also.
I arrived at the store about 9:30 am and I was the only car in the lot. Upon entering the store I was met by Person A. I showed her the paperwork and she began the estimate for the tires. The tires with shipping were $60.22 each. Tire disposal fee of $2.00 each. State environmental fee at $2.50 each. Valve stems at $3.99 each. And Tire balance at $12.25 each.
I presented the Wal-Mart pricing and found out that the service charges could not be matched. Next, I presented 4, $5.00 off $50.00 or more coupons because the tires were over $50.00 each. Person A said I could only use one $5.00 coupon per purchase. So I asked her to split the order into 4 parts and she told me she could not because sets of tires could not be split up. I then asked her to check with some else. She walked into another room and spoke with someone who reiterated what she said.
Then, I asked for the automotive manager. So a page was made to Person B. After waiting for a few minutes Person B came back to automotive and went into another room with Person A and another person. Person A and Person B came out and I was informed that the tires had to be sold as a set of four. I questioned Person B and informed him that I should be able to buy tires in any number that I wanted because I was the customer. This did not make Person B happy.
Still seeking satisfaction, I asked for a store manager and was told that she was on vacation. Person A then informed me that Person B instructed her to add a tire mounting charge of $8.50 each. So, at this point Sears was going to charge me $24.74 in service charges (no road hazard) for each tire that I was buying. I thought my head was going to explode since Wal-Mart would have charged $7.50 for these services. I then asked for the district manager and they would not give me the name or phone number. They didn’t offer to have anyone call me at anytime. It was at that point that I fully understood why the store was not busy.
I went home and called another Sears store and was told to call corporate relations at 800.549.4505. I was on the phone with Person C for 36 minutes. She took down my information and called Person B. I asked Person C who the district manager was and she couldn’t help me. She said the Store manager would have to help me. So I would have to wait. Rather than waiting I’m sending this in hopes of warning others to beware of Sears Automotive in Forsyth, Illinois.
The complaint has been investigated and resolved to the customer’s satisfaction.
This comlplaint is a double posting.
What we actually have here is NOT a problem with Sears, but an unreasonable customer who was trying to abuse policy and the employees. Sears is a company, and it's purpose is to make money. Obviously matching Walmart, AND using 4 coupons, AND matching internet prices brought the sale to a level where the company was not making any money of the deal! Why should the company lose money? This customer wanted to use price matching ON TOP OF COUPONS, and 4 coupons at that. Asking the person at the desk to write 4 orders to accomodate 4 coupons. Really? I don't know any shop that would do that, it's too much hassle for such little profit, and on top of that multiple orders like this are hard to track when it comes to warranty. Then this customer pulls the "because-I'm-the customer" card. To the complainant, I would recommend you stick with Walmart next time. Sears is too high-end for you.
roof leaking
We had our roof done by Sears, this summer of 2008. On December of 2008 It was a mild day
and the ice was melting, water was coming inside my hall entrance. I have water damage in my home.
I called Sears that morning distraught, their reply was maybe its not your roof. I am so disappointed
with their service and lack of responsibility to their guarantee. We went with Sears thinking they were
a reputable company, but I guess we were wrong. I want them to value their guarantee.
Gina Fragos
[protected]@hotmail.com
Thank You
The complaint has been investigated and resolved to the customer’s satisfaction.
They installed a new roof 3 years and 2 months ago. We found a dormer leak that was leaking for who knows how long. It was a subtle leak and we did not find it but I suspect it leaked from day one. The Representative for Sears said they had no legal obligation to repair workmanship because it is out of the 3 year warranty. They offered to look at it for $100.00. We tried to contact the original installer and he no longer works for sears. I used Sears because I trusted the brand and they used to insure customer satisfaction. I paid 16, 000 for shotty workmanship that they wont stand behind. DON'T WALK, RUN FROM ANY SEARS HOME IMPROVEMENT OFFERS, THEY ARE BOGUS
Same here. We paid 16, 000 for a new roof from Sears. It leaked around my soil stacks from the get go. They sent the same jack leg in a pickup truck out a couple of times but he could never stop the leak. I ended up getting a couple of boots from Lowes and fixed it myself. The roof vents look crappy and some of the taps are coming loose. This is on a 30 yr architectural shingle. Now I got a new leak over a dormer onto my bedroom ceiling. Called Sears and they said only 3 yrs warranty on labor and my 3 year perioid expired 21/2 months ago. They offered to send a inspector for 100.00 then any repairs would be 40.00 per hour plus materials. Bottom line, AVOID SEARS LIKE THE PLAGUE.
Agree with what everyone is saying. I trusted sears too as they did our AC install and I haven't had any problems with that. We had our roof replaced by Sears in 2011. Right after install it rained and we had a leak. Tech came out and fixed a seal around patio skylight. 10 months later we had a leak over garage area. Again, they came to repair. Now last week, after the rains, another leak! Tech came out and revealed all areas where pipes vent because my husband told him to do so. Literally, the next day we had water coming down out sliding door into the house! we paid $17K for 30 year material warranty and 5 year labor. I have no doubt that it was the installation and I will be calling an independent contractor to inspect. Our mistake for trusting them. We Prob overpaid because all they did was sub out the work to installers that don't care about the quality of their work.
my roof was installed by SEARS sub contractor an failed county code inspection 3 times.sears management ignored me on installation issues after multiple phone calls.managed to contact a state senator about my problem. only after that did sears respond. they had to remove a brand new shingled roof do to improper installation . i documented the complete installation of the roof .also did the same the second time.pictures of shingle nailing.sheathing drip edge ridge vents also video. pictures don't lie.new contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time.if not worse.passed code inspection.they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmanship code is immune from prosecution. .both contractors did damage to my ceilings.both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses.i have video of them coming out of attic. in my opinion how can u trust a company that hires contractors that lies an are unable to install a roof to code an mfg.spec. SEARS u are the most shameful misleading co. Florida residents if u have to have a roof done avoid the SEARS . Check out [ sears sucks ] on your Internet read all the complaints about sears. I wish i did before being scammed by sears. /link removed/ … ALL sandy storm home owners look at web site before having Sears home services do any type of home repairs.the truth! log into twitter an look at all my tweets about Sears home services roofing.their all true.!
sears home services roofing is very misleading.my roof was installed an failed county code inspection 3 times.in my opinion they sub contract to the bottom of the barrel.an charge u more.electronic contract is a perfect way to mislead u.if u are not able to view the contract on the cd that fails to run like mine u can not cancel your contract in three days allowed.sears does not tell u that the shingle manufacture does not even warranty its own product after installation. sears contractors do dot install material to code or manfg.specs.my roof failed 3 times had to be removed an redone again.an still done wrong. over nailed shingles .first cause of shingle blow off a roof failure.not warranted cause of improper install.sears is the most shameful excuse for a company.caught their contractor trying to scam me on roof decking took photos.took photos an video of both contractors.BEWARE STAY AWAY FROM SEARS if u need a roof. in my opinion they will scam u any way they can.an the end result u your roof will fail .
hey i hate to even comment on this but have you ever even seen a sears, home depot, or lowes salesman with a nailbag on NO they all sale roofing installation they do not even know how to roof they sub it out they do not even carry any of the insurance all they do is sale and finance so why not just look up a contractor in the yellow pages or the BBB
We had a roof installed by Sears in 2002 and same issues, roof leaks and deteriorating shingles. Today we had our roof looked at by professionals and they all indicated that the roof was not installed properly and that the shingles were defective. We should not be seeing this type of damage even at 15 years let alone 7. Our calls to Sears are just beginning and hope to have better results than what I have read. It will be really sad if they don't step up and do the right thing. You are right Sears is not what it used to be. Marietta Georgia.
My experience is a little different. We had a roof done 10 years ago. After 8 years it was leaking so I paid for an inspector to come. He blamed insulation and left in 10 mins. Two years later it's really leaking bad now so I hired an independent contractor who took a look and said the roof is done. It was never installed properly and needs to be all taken up. I called Sears and they gave me the run around until I told them enough. I will take my report from the independent contractor and sue them. Next day I had an inspector from Sears here who says yes there is damage and we can patch a bit but the roof is fine. HE even admitted that he roof was never done right but they will not replace it. Now I have to go to court I guess..NEVER BUY FROM SEARS!
I totally agree with Gina Fragos, Sears is no longer the trusted company that it once use to be, with great service and customer satisfaction. In July 2008 I had Sears replace my roof and they sent a contractor that stripped half of my roof during a downpour. That same afternoon I complained because of the extensive water damage caused to the interior of my home, Sears wanted to send the same contractors that damaged my property to complete the job and I refused and requested for another contractor. The next day another contractor completes the job and then 1 day later the ceiling collapse. Since July 2008 until today March 2009, Sears has done nothing but just delay delay and more delays. No apologies for the property damage, inconvenience, and additional incurred expenses caused by Sears’s lack of action, accountability and responsibility. SEARS CONSUMERS BEWARE
poor communication/customer service
Jan 2 purchase garage door opener w/Sears Credit Casrd. 2 hrs later decided to have Sears install Called the number on sales slip. Order taken - told I would hear from installation people . No call. Same day called same # to ensure order was in process since I hadn't heard within time I was told. No record of my order. Reordered installation service again on Jan 2. with my Sears Credit Card
Called Jan 5 - order was not processed. Finally, I'm put in touch w/credit card dept. Told card was not good even though the expiration date is Feb. 09. The date of the order for the installation was only 2 hrs after I made the purchase of the garage opener. Finally, no one had the courtesy to call and indicate that there was an issue with my card which I still don't understand - it's all adding insult to injury.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Fire
Our 5 year old Kenmore Elite Electric Range (model 790.9911) caught fire last night and we were very fortunate to have been in the room. I turned on one burner to heat water and turned the (convection) oven on to warm some food. Within 2 minutes, we heard an electrical crackling buzzing sound instead of the convection oven fan noise. I immediately tried...
Read full review of Sears and 87 commentsincompitent customer service
In the summer of 2007, I realized that my Sears card had expired, so I called to have a new one sent. Weeks and months went by, so I called back, and they said there was an error, and it was accidentally not sent out. They said they were submitting the request correctly, and I would receive my card in 7 to 10 business days.
It became a bit of a routine: I would patiently wait, and call back after a couple of months when it never arrived. Last month, I was finally fed up beyond believe, and demanded to speak to a manager. She put me on hold for about 25 minutes, and finally told me that my account was not activated, and she would need to reactivate it. When I asked her how I was able to make purchases at Sears and K-Mart using my account (without the card), she got defensive, and avoided giving an explanation. She had no sympathy whatsoever for the fact that it's taken them over 1 year (more than an entire year!) to get me a replacement card, and simply said she would submit a request for a new card, and I should receive it in 7 to 10 business days.
Somehow, it finally worked this time, but I won't be using the card any longer. I intend to pay it off, cancel the account, and never return to a Sears or K-Mart again. I've worked in customer service, and have experience some poor customer service as a consumer, but this is by far the WORST customer service I have ever dealt with. I think that they can't even get a replacement card sent out correctly, I don't want to fathom what would happen if something I bought there broke, and I tried to enforce the warranty to get a replacement. With places like Target, Wal-Mart, and the many other department stores to choose from, there's no reason to put yourself through the nightmare of Sears.
The complaint has been investigated and resolved to the customer’s satisfaction.
Warranty Meaningless
Bought a Kenmore Miser 9 water heater in August of 2007, 9 year warranty on the water heater. The 1 year parts and labor warranty has expired but the other 8 years, parts are still free according to the warranty agreement on the back of the unit manual. Try to collect on that. Plus, when we purchased the water heater and installation, it was incorrectly installed and as it was a gas water heater put us at risk because we had a gas leak. Had to contract someone else to properly reinstall water heater and forked over another $300 to have that properly done. Will never darken the door of another Sears store again or purchase anything from Sears. And if anyone asks us about them, not getting an atta boy from us.
The complaint has been investigated and resolved to the customer’s satisfaction.
service
Last August, we ordered a Kenmore Elite Refrigerator at a price of around $2000. We live in a rural community and had to pick it up in a nearby community ourselves. The fridge was extra wide so we ended up taking the doors off to get it into our house. In the process, we lost a small washer on one side. The effect is that the doors are not properly lined up.
We wanted to correct the problem and discovered the part online in the U.S. at a price of $1.50. Unfortunately, the company did not ship to Canada so we contacted Sears with the part information. The cost of the part in Canada was $6.00 with a $6.00 delivery charge. We suggested Canada Post would be cheaper but it was not Sears policy to use postal service. The part arrived but it was the wrong one so we took it to the Sears store in St. John's, where we had purchased the refrigerator in the first place. We gave them the part since it was not the one we needed. They indicated they would send the washer free of charge but we have not heard from them or received the washer. That was about a month ago.
Since buying the fridge, we have also bought a dryer ($1000) and a snowblower ($1200).
Our complaint against Sears is this: We are paying top dollar for top of the line merchandise but have not received the quality of service we feel we deserve. We moved to rural Newfoundland last July and Sears provided a convenient way to shop for quality products. We have no complaint about their products but we also expect high quality service. Sears may not be at the top of the list when we consider future purchases.
The complaint has been investigated and resolved to the customer’s satisfaction.
parts and repair service
My less then one year old Kenmore Range stopped working on Saturday Dec. 6, 2008 and I called to schedule an appt. Sears could not have anyone come to service the Range until Wed. Dec. 10 thats not a problem. So when the 10th comes a technician comes and says that the clock timer needs replaced that is why my oven was not working. He rush ordered the part necessary and tells me the part will be shipped to my address and he scheduled me for Dec. 16th. That day comes and goes no part, no phone call, nothing. I called Sears again and they said I wasn't on the service order for the day, they tell me to call back when the part comes in. I wait until the 20th of Dec. and check on whats going on, they said it looks like they had to reorder the part sorry for the inconvenience. I checked on that order on the 22nd of Dec. I was told the part will be delivered by the 26th. I was called back by a technician on the 29th and he had me scheduled for 8-12 that day, he called to say he was on his way at 8am and I have no part for him. Finally UPS delivered the part at 12:45pm, now I'm the techs last repair today. Needless to say this is unacceptable, its the holidays and I have had no oven for the past 3 weeks. I would feel that more then "sorry for the inconvenience' is necessary!
The complaint has been investigated and resolved to the customer’s satisfaction.
bad associate
I went in to the Sears store in Jefferson City on 12/26/08 to purchase a stove and dishwasher. This was a big deal for me and had saved up all year to be able to this. I had done all my research and knew exactly what I wanted to buy, had the model number in hand. I asked my Dad to go with me so we could use his truck. Here is where my problem started. I asked my Dad to find an associate and Gary came back to talk with us. I was asking him about the grill accessory and he wouldn't look at me. He was ignoring me and my questions. I stepped in front of my father and told Gary that I was the one buying the unit and asked him to please speak to me. He threw a fit and told me it was customers like me who make his life a hell and that I was rude and inconsiderate. I could believe it and asked to speak with his manager. He paged his manager and walked off. I was stunned and on the verge of leaving the store when another sales person, Deana, came up and asked if she could help me. I purchased the stove and dishwasher for just over $1, 500.00. Deana called for the manager several more time and finally Mark, the manager, came over. I told him the whole story and was told that this was not like Gary and that he would speak to him. I hoped that this would make me feel better but it hasn’t. I have had people come up to me since this happened and say that they saw the way he treated me. They said that Gary was also talking about me to other customers and staff. I feel very mistreated and am contemplating canceling my order and going somewhere else. There was no reason that this should have happened, especially at Christmas.
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery status notification
I ordered an inversion table (large piece of fitness equipment) as a Christmas gift for my partner. He has a bad back and I wanted it to be a surprise. Unfortunately the one I saw a Costco was way too big and heavy for me to transport so I decided to order this online via Sears for an additional 100 dollars and a shipping fee of 50 dollars. I was then asked to pick a day of delivery and that was December 24, 2008.
Now if they weren't able to accommodate, then I surely would have figured out another way of purchasing this item to be under (or beside) the tree for Christmas morning. His back has been so bad I new this was a gift that would bring him much needed relief and could be incorporated with the treatment and exercises he's doing to improve his condition as much as possible.
I remained at my home all day on the 24th and waited. Waited and waited. I dutifully checked the status of my order on line which did not indicate any delay or reason for this item not to arrive at the agreed upon scheduled day.
As the afternoon progressed I decided to call Sears customer service. I was on hold for at least an hour before I had to take other calls then call back. When I did call back, the recording said the business was now closed for the holiday. I could not believe this. Up until 8pm, I was sure they would come but it didn't.
I was mad, and I dont' get mad easily. I would have been satisfied if someone from Sears called me to let me know this item was not going to make it. I felt it was particularly crucial considering it was Christmas Eve and a gift. So I drafted a strongly worded email to the customer service line, demanding a call when they did open to provide me with a proper explanation, exact time and date. I didn't get that call so at 9am so I call customer service. I did recieve an indifferent form email from Sears with no indication of the information I was requesting.
I didn't get the chap's name who took my call. I was more indifferent than the email. I asked him very simple, justified questions that I deserved answers to. Instead I get this crap:
Me: Why didn't the item arrive?
Customer Service answer: Oh, what location was that supposed be picked up yet?
Me: Um, it was supposed to be delivered to my residents. Where is it?
CS answer: Hold on (he then seems to looking maybe). Um it's on the truck.
Me: What? What truck? On my account it indicates "order completed". What does that mean?
CS answer: Well it may very well be on route and arrive sometime today or tomorrow.
Me: That is not good enough. You need to look into this and give me an acceptable answer to my query.
CS answer: (in a bored indifferent tone) I'm sorry, we don't have that information ma'am.
Me: OK, so you dont' iknow and it sounds like you don't give a *(O&*&^9
CS answer: That's not true ma'am. It's being shipped by UPS.
Me: (thinking now I'm getting somewhere) I'll contact them then. I need the information to track this.
CS answer: Oh they can't do that.
Me: You mean you don't care and are unwilling to help me.
CS answer: That's not true ma'am...
Me: (I hung up) and continue to wait.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can tell you right here and now the problem with your order not showing up on time was the fact that;
a: It was being shipped by UPS. Who ever ordered this for you chose the wrong ship code.
b: The reason the associate could not help you is because the associates are no given tracking numbers or anything for these orders.
c: Sears hired contractors to do everything. This is the #1 reason for the ### service you receive at the hand of Sears. There is no accountability for the people who are hired to deliver stuff to the customers.
d: Sears Canada is owned by an American subsidiary of Sears Roebuck who are owned by accountants. These idiots have seperated the company, sold off piece by piece of it, like the Sears credit cards, and made policies to suit the lining of their pockets. They dont care about your satisfaction, they just care about your money.
e: 99.8% of Retail Sales Associates don't give a damn about you! Beth in Whitby On is the only one I have seen call Customer Service for updates on her customers' orders when there is an issue and that is when she is at home or on vacation. But most of these store associates, as soon as they have your money, and they will lie through their teeth to get that sale they dont care. They wont even do anything to help fix it. They have their commission. Oh well. Sadly.. again there is no accountability.
There is a way you can get back at Sears.
You see.. there is a new initiative happening right now.
Any large item you purchase ie.. fridge, stove, fitness equiptment, furniture that is delivered and damaged the associates have to try to make you keep it damaged.
Yeah.. pathetic isnt it.
Well it worked for me. I bought a $699.99 fridge on sale, reg.949.99. It had a tiny scratch on it, I blew it out of proportion so I could get more money from them. I got $300 back and there really isnt anything wrong with it.
They dont ask for pictures., they dont sent a technician to check. So as far as I am concerned SCREW SEARS! Take 'em for what ever you can get, because trust me, you cant get a $949.99 fridge anywhere else for $399.99.
I wouldnt be suprised if they are not belly up in a couple of years.
So, a lot of times it is the people selling who screw stuff up. Sadly the people in Customer Service have to hear all the yelling and screaming and complaints every day and the company does not give them the resources to properly assist you. How do I know. I have a friend who works in customer service.
These associates get ### on every day by their managers. And yes, they do have managers, but they will not take a call. These associates have to answer questions for all catalogue, retail store and internet orders, they have to have knowledge of the parts and service warranties and screens, they have to know how to set up a medic to come out and look at your furniture, determine if in warranty, convince people to keep damaged stuff (associates have been fired because managers did not think they were trying hard enough to keep an item sold).
No longer in Sears Canada is it "Satisfaction Guaranteed". With the delivery sites used, it should read "Guaranteed Damaged!".
So buyers beware with Sears Canada. If you order products, ensure you screw them out of some money on large ticket items. Keep your receipts files away, because the company will no longer replace them for you if you need to return something. And always document who you spoke to, what day and what time.
terrible customer service
I scheduled a repair five days in advance. I had to stay at home to wait for the technician to come out (because all they could tell me is that he would be here between 8 AM - 5 PM. I could not work or go anywhere while I was waiting. I waited until 4:40 and no-one had shown up yet or called, so I decided to check the status online for the service...
Read full review of Sears and 16 commentssears won't deliver
I was second in line on Friday to purchase a Kenmore Front loading Washer & Dryer set for $599.00. My delivery date was set up for the next day. The next day I called to find out my delivery time and was told the set would not be available until Dec. 15th. I set up another delivery date for Dec. 20th. I was called on Dec. 6 and informed that the set could...
Read full review of Sears and 4 commentsFire!!!!
After reading these complaints, I am shocked that Sears has not recalled this range. The same exact issue happened to my family - our Kenmore oven coil started on fire after I turned the oven on to back some bread. The light was bright and white and the flame followed around the coil at the bottom of the oven. Luckily, I was the one this happened to...and not one of the kids. Sears makes another frequent shopper unhappy and I vow to never purchase anything from Sears again. It's sad when your reps can't even handle a complaint call. I was huung up on several times and transferred all over the place. Sears should be ashamed. Pass the word.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Range from Sears in May of 08 and I cut my finger on the vent that is right above the Range top and below the dials on a ledge and you cant see it...
I was cleaning my range and ran my hand across the ledge to clean it and found the vent when it cut my finger badly.. I am looking for anyone else who has done this also. I am not getting anywhere with Sears other than an insurance rep came out and has called 2xs to see if they handled it and they havent.
email me at pcoley47@aol.com
Kenmore Range takes an unreal time to preheat, exceeds 20 minutes to come up to temp. They say it is normal because only oven element preheats and they do not use the broiler element to assist. Preheat times are not disclosed at time of purchase. Secondly, contol panel is discoloring from heat from oven exhaust after just 16 months. Unacceptable.
We bought a new set of kitchen appliances from Sears on June 7, 2009. The oven worked for 2 weeks and then went dead. Three visits by Sears repairmen have served no useful purpose: Each one ordered a part that does not solve the problem. Each time they forgot us, and it was necessary to waste hours on the phone being transfer from a useless “customer representative” to another to get another repairman to show up and repeat the going through the motions pantomime. We have been without an oven for almost half a year now.
Sears servicemen also damaged our kitchen counter during the installation, and promised someone would come to repair it. Five months and many, many calls later no one has come.
We have written to the CEO to let him know what kind of company he is running, to no avail. Customers are Sears laughing stocks. The EO and his henchmen y must be having a blast someone still buys from them.
My Sears Kenmore ranges control panel has blown up 3 times. The electric range is 3 years old. The control panel in the back is all black and melted. I have a 5 year service contract .Model # 790.[protected] is anyone else having this problem?Also the repair man you should not use the self clean This is crazy Sears sells a self clean oven you can't self clean.
I paid $1700 for my Kenmore Elite range. Today fire was shooting out of the back. It caught fire from the electrical inside. Why haven't these been recalled? I will never buy Kenmore again.
After having my range for a short while I decided to use the self cleaning option on my oven.
Ever since then my oven won't hold a specific temperature. I called for service and I was not
treated well at all. They transferred me from one department to another, most of the time you
couldn't even understand their customer service agents. Finally, I went to another company
and I was informed that the newer ranges you shouldn't use the self-cleaning because of the
temperature the oven reaches when doing this. You need a whole new computer board, which
is very expensive. Not happy at all with Sears or Kenmore Appliances.
Yup, my range is 2 years old and every time now that I preheat the oven, smoke comes out the back of the range along with a bad burning plastic smell. Sooner or later it will be full blown fire. have not taken the back panel off the range yet, but I am afraid of what I might find. Sears...deserves to go out of business for putting people's lives at risk.
I had a problem with my own Kenmore Rang. .The element would not shut off without the breaker being tripped! It was getting hotter and hotter and could have started on fire had we not tripped the breaker when we did. It was 6 years old. When I contacted Sears about this, they claimed there is "no known safety issues with their ranges". However, after researching this, I found that there is a huge safety concern with their stoves and they need to address it quickly before someone's house burns down! I filed an online complaint with the Consumer Product Safety Commission. A representative from the CPSC came to my house, took pictures of my stove and is building a case against Sears. I urge everyone to contact or file an online complaint with the CPSC to help their case. I will never buy another Kenmore product.
I had a similar experience. I have a 12 year old Kenmore free standing oven. Last night, 2-13-09, the bake element (bottom coil) caught on fire and burned brightly. I turned off the oven. Later, checked on it and found that the oven was still very warm. I unplugged the oven due to fear of a fire during the night. I have found a few other anecdotes on the web about the coil catching fire in the Kenmore ovens. (I only searched on Kenmore). I too wondered if there was a recall on this oven.
(There is a recall on a Kenmore Wall Oven)
malfunctions
5 year old Kenmore range oven has problems lighting, smells lioke gas and then lights with a loud boom. Has been happening for a year. Now all of a sudden it smells like something is burning inside the unit. I called Sears to have someone come out immediately as we are dealing with gas and electricity. They said some one could make it out in 4 days. When I told them that I was afraid that something was going to catch on fire - hge said to call the fire department. I WILL NEVER PURCHASE ANOTHER ITEM AT SEARS. They hav the worst customer service I have ever experienced. I am so suprised to see all the complaints on this site pertaining to this product.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service resulting in blown engine
I trusted Sears auto center with my Jeep. I first went in for general maitenence and tires. Was pleased with friendly service so I went back when I noticed antifreeze leakage. They told me I needed a new radiator so I agreed. Days after they installed a new radiator my Jeep over heated and busted while driving 85 miles an hour on the freeway. This caused my engine to blow. I now need a new engine and they will only reimburse me for the money I spent for service. BEWARE OF ALL SEARS AUTO CENTERS! They apparently do not invest in proper training of thier techs!
I forgot to add to my previous post that I am a tech at a sears auto center, and these are my oppinions and do not represent the veiws and oppinions of SEARS HOLDINGS CORPORATION.
AMEN BROTHERS... why doesnt the surgeon who operated on the lungs of a cancer patient get blamed for the death a short while later? It was the smoking for decades... same situation in my oppinion. I apolagize for the morbidity in my analogy.
I must agree with the two previous posts. Why do consumers blame those who most recently tried to help? I think it would be safe to conclude you are also a customer who would have blamed the quick lube place that changed your oil 4, 000 miles ago for a vehicle currently with no oil and internal engine problems...
I agree with the previous poster, if you were leaking coolant previously, more than likely the internal damage to engine (Head Gasket) had already occured.
Sears could not have noticed this and would have assumed a radiator was all that was needed.
Customers need to be truthful in explaining problems and symptoms to their repair facility.
Many customers withhold information out of fear it will cost more. Actually the opposite is true. In this instance the radiator labor may have been totally or partially offset by the headgasket labor, plus the towing service after the fact. Had this technician had the correct information from the customer, this problem could have been handled correctly the first visit!
It's more likely that the engine was damaged while the coolant was low and not protecting it. also, when the coolant gets older, it doesn't hold up its properties and won't protect the engine from overheating, or freezing, this is also probably what caused the radiator crack, and in turn allowed the engine to be damaged by overheating. please do not blame the person who tries to help you for your ignorance. Talk to a mechanic and you will be told the same exact thing that I am saying right now.
I would certainly take them to small claims court as the are directly responsible for your blown engine.
charging w/o my knowlege
The customers must be aware since Sears is working in a campaign of 0% of interest in your sears card for 12 months. But they are monthly charging you a credit protection fee and if you do not pay it, they charge to your account $35.00. In September 2008 I bought a tractor in $1, 612.00, sears sent the bills to a wrong address and now they are charging me $1722.32. The quantity increased more than $100.00?
Customer... please be aware!
The complaint has been investigated and resolved to the customer’s satisfaction.
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The gasket on my washing machine needed to be fixed so I called Sears Home Services [protected]) to set up a repair because I trusted their company, and because they advised they will fix any machine even if not purchased at Sears. The fact that I now know their service number off by heart is a joke. Their service through the entire process was disgusting. Sequence of events:
April 7th - Appointment for a technician to look at the machine and give an estimate
April 7th - Sears Home called me to reschedule because many of the technicians called in sick
April 10th - New appointment for a technician to look at the machine - he came and advised he will call us the following day to let us know how much it will cost us before he orders the part as well as how long it will take
April 16th - I called Sears because the technician never called us as he said he would and I thought they forgot about us. We were told the part was already ordered and the promise date was April 23rd. Appointment was set up to come and repair our machine for April 28th.
April 28th - Technician comes to our house thinking it was a first-time visit to give an estimate. He didn't have the part, and when he called Sears Repair they advised him it was never ordered. We were then told it wouldn't get fixed until May 16th.
April 28th - I called Sears Repair to ask them to get this done this week as we've been waiting too long for this and we've been rescheduled on twice already - they booked us in for May 5th between 12pm and 4pm
May 5th - New appointment. Wake up in the morning to a voicemail from the technician stating they won't be able to do the service call today (no reason given to us) and to call the main number to reschedule. I called the main number upset because this has taken a month and we continuously have been let down. They scheduled us in for our original time between 12pm and 4pm and the service was completed.
I am a customer care rep myself who handles problems at my company, so I tried to be patient and understanding during this whole ordeal but my patience exceeded it's limit with Sears. I can understand rescheduling an appointment once, but what I went through was unacceptable. The service was apalling. We continuously got cancelled on and let down and there was no communication to us during this whole event. I had to call and hound them to get anything done. For a whole month I had to drive to relatives houses to do our laundry which was inconvenient enough; The terrible customer service made this experience even worse. We were going to purchase our dishwasher with Sears but after this disgusting service I have no interest in ever doing business with them again. I thought Sears being such a large company would be trustworthy and reliable and it was the complete opposite. I even had to pay full price for the repair and labour after all of this. Even the reps on the phone seemed to have no empathy.
If you can avoid it, please avoid calling Sears Repair for any help. I have never been treated this way by any company and will ensure to spread this word around to everyone I can. Such a simple repair added so much stress to my life to the point I started wondering if I was on an episode of "Punk'd". Don't put yourselves through it too.
Actually I have a complaint about lowes, whirlpool
Sears repair never showed up for tv repair appt.. I was told by sears I was #3 on the list in the morning. At 5 pm sears told me he was running late... He never showed. The next day I was told that he came near 7 pm and no one was home. I said my son and I were both home and she said maybe no one heard the knock at the door. I informed her that the front door was open and we were both sitting on the couch 3 feet away. We never recieved a call from the repair person and of course he did not leave a sorry I missed you note because he was never here. I am shocked that sears of all companies have sunk this low. You have lost my business but even worse than that, now you have to deal with my word of mouth negative testimony and it will only die when sears or I do.
Where do I begin? First of all, I have been a long time preferred customer of Sears and have given Sears a lot of busineess recently and in the past. My most recent purchase was over $800 worth of tires for my car, which ironically enough, was the same weekend that this ocurrence took place. On May 3rd, I had a repair person come out to my home to look at my Kenmore Dryer. The heating element kept turning off and on during the cycle and my clothes were taking half a day to dry a batch. Prior to Sears coming to my home, I had the airduct company come out and vacuum and clear the airducts. That cost me $100. The problem was still not fixed. When Sears came out to my house, he asked me to explain the problem to him. Without looking at the dryer, he said he knew what the problem was and that it was going to be expensive. I asked him if I would need a new dryer and he said "no" you need to have your airducts cleaned out. When I told him the company was already out the previous weekend and spent over an hour at my residence clearing the line, he said they missed something. The repair tech pulled the dryer away from the wall and pulled the hose out to show me that the dryer was hot and that it was doing what it was suppose to do. I told him it is usually initially hot but then it turns to cold air. He said the dryer was fine and that I owed him $122.00. I told him that he didn't fix the dryer so it is not an estimate. Sears website clearly states that they give you an estimate of what it would cost for the repair and you can decide to decline or accept the estimate to have your appliance fixed. The tech never even took the panel off the dryer before he determined the problem. The whole time he was at my house, the panel did not come off the dryer to look for possible other problems. I told him I would pay the $65 for his trip as agreed upon, but since he can't fix my dryer it did not make sense to pay him additional. He was insistent that because he gave me advice, that I had to pay the additional amount. I asked him to call his supervisor. He was upset, but phoned his supervisor that told him to have me pay it and I can dispute the difference to be refunded back to me at a later date. I was insistent that I had been using Sears for years and that unless they give me a quote on what it will take to fix my dryer, I only owed the the $65. He then told me I can sign something stating that I declined the estimate. By that time, I was very uncomfortable with the tech and signed the form. The tech. then proceeded to tell me that Sears is struggling and may be going out of business and that they just had a meeting and were told to collect as much as they could from the customers. Once I supposably declined the so called estimate, the technician told me that I needed to pay an additional $5 for his gasoline. After he completed his paperwork, he decided that he would not charge me the extra $5 for gas. His conscience may have got the best of him. I called the airduct company out for a 2nd opinion. The owner of the company and his technician came out and said the airducts were perfectly clear and that there was a problem with the dryer. They were pretty upset with Sears and indicated that I was lied to by the technician. I phoned Sears once again and told them my story and they said they would send another tech out to my home and I would not have to pay the $65 again. They said they would put that on the service order. I know that they did that because when I called Sears this week, they read it on the order. The tech was scheduled to come out between 8 & 12. I told them I absolutely needed to leave my home at 12. At 11:15am, they phoned and said they would not be out until 1:00-2:00pm. I was extremely upset as I cannot meet with them during the week and can only meet on Saturday. I had a very important appointment to go to at noon and did not want to wait any longer to have my dryer repaired. I phoned a supervisor and she sent a different tech out. I had asked the supervisor to make sure she told the tech that I would not have to pay a new service fee and to give him some history on how I have been treated. The tech arrived about 12:15pm on May 24th. He immediately went into my bathroom and said to me "you know this is a recall, and before I start anything you will have to agree to pay me the $65 trip charge." I told him "no" and explained to him my prior experience and that they were suppose to put "no trip charge" on the order. He said that I still had to pay since I "declined" the previous order. I explained to him that it wasn't a decline and that the tech could not fix my dryer. He said if you don't pay I can't work on your dryer and started to walk away. I asked that he call the supervisor that set up the order and he said he did not need to call the supervisor. By that time, my husband heard him arguing with me and knew how poorly I had been treated through this experience with Sears. The tech had already decided he was leaving and refused to call anyone so my husband told him to get out of our house immediately. I have to admit that my husband was very heated and frustrated and used some language at that point as he escorted the tech out. My husband had seen me in tears over this matter and could not believe that this second tech was also trying to collect unwarrented money from us. I phoned Sears to ask that a supervisor call me to straighten this out and I have yet to hear from someone. On Sunday, my husband took the panel off the back of the dryer and disconnected the airhose to see what was going on. At first the dryer was hot and then went to cool air. This is not an airduct problem. They hose was not even connected. My husband also went out and bought a sturdier hose to see if that might make a difference. The condition continued. It is definitely a problem with the dryer. Possibly the thermostat or sensor. In the meantime, I am out $65, I have had excessive upset and frustration and still do not have a dryer that works. My co-workers can not believe the series of events that I have gone through with Sears and it has gotten worse. I would like Sears to stand up and take care of this matter. I really don't want to exploit this, but I want it to be taken care of. I would also like to be reimbursed my $65 for all that I have been through. Bottom line is that I sincerely want my dryer fixed. I hope that Sears stands up and takes care of this. If this isn't resolved right away, I can no longer be a Sears customer.
Sincerely,
Joan Hoy
i agree with 100% i'm a former employee of sears repair and i cannot being to tell you all the b.s. that goes on there . they all lie and rip people off
Unfortunately, no lawyer will cost less that $310 so you'll not save money going that route. However, you can file a WRITTEN dispute with Sears, the collection agency and the credit reporting agencies (there are 3). Send Sears a Certified letter demanding that Sears produce written proof that you authorized the repair and a record of the date and time it was performed and the technician's name. When they fail to provide that you can let the credit reporting agencies know that Sears has failed to justify their claim and the bad report will come off - by federal law.
As for your beautiful hardware floors - well you're responsible for making the poor decision to put an appliance that uses water directly on the floor. Common sense says that you should have purchased a $30 Washing Machine Floor Pan and set the washer in it. If you haven't seen one they sell them at Home Depot. They are plastic and are about 2" deep to hold water or drain it to a floor drain if you have one.
I purchased a $4500 dollar front loading washer and dryer from Sears in November of 2017. I was told that both units had a 2 year warranty from the Salesman who we purchased the unit from. In June of 2017 the seal in the Washer broke loose from the Washer and floaded my Laundry Room and Kitchen and warped my beautiful hardwood floors. I called Sears and they sent their Repair Man out to look at the Washer. The Repair Man showed up and did not have another seal to replace it. Now the catch, he stated that particular part was not under warranty even though they sold it that way to me. Regardless, I had not choice but to pay for a new seal so I wrote a check and gave it to the Sears Repair Man for the seal. I sent Sears a nasty letter complaining I was misled about the 2 year warranty and told them I was very upset about my floors. Well needless to say the seal arrived in the mail along with my check I had written for $59 dollars. They told me via phone the part was sent free of charge but that the service from the Repair Man would still have to be paid. I called the Service Repair Man and he said that it would be 2 weeks before he could come back so I sucesfully installed it myself. About six months after service I get a call from a Collection Agency for a Sears Bill in the amount of $310 dollars. After telling these knuckleheads at theMCM Collection Agency that I did not owe Sears I started investigating the charge. Turns out Sears had billed me for the $59 seal and charged it to my Sears Card. On top of all this I never received a bill in the mail for it. I am at the point right now I am looking for a good Attorney to take my case as I will not pay those people a penny even though I continue to get ugly calls from their Collection Agency. This has hurt my credit score and I am not going to sit still for this. I have spent approximately 40 hours now on the phone with Sears to no avail. Every time I call they just keep transferring me to someone else and nothing ever gets done. I have tried to be civil but it has not worked. If there are any good Attorneys out there who would like to sue this jerks for me please call 864.221.0604.