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Sears Appliance Warranty / honoring a extended service warranty

1 Kings Mountain, NC, United States
Contact information:

We have a Samsun French-door style refrigerator that is about three years old. The ice maker stopped working March 21, 2017. We paid our of pocket $114.00 and was told by the technician (badge (#0807289) to purchase an extended warranty which we did on March 24, 2017 for an additional $201.98.

The ice maker does not work after the following service dates:
April 28, 2017
May 15, 2017--a call to see if a part is in and they could not find the request for the part.
May 24, 2017--catastrophic failure #1
June 16, 2017--visit #4
July 21, 2017--catastrophic failure #2
August 3, 2017--visit #6
August 15, 2017--catastrophic failure #3
September 1, 2017--Should have been visit#8 but part was not ordered
September 12, 2017--Visit #8
November 15, 2017--Visit #9
Fe14, 2018--Visit #10
February 22, 2018--Visit #11
March 1, 2018--Visit #12
April 4, 2018--scheduled the appointment but notified at 6:57 a.m. that it was cancelled.
April 16, 2018--Visit #13
May 10, 2018--Visit #14 is scheduled

Please keep in mind each of these appointments cost me at least half a day, but some were a complete lost of wages for the day.

  • Updated by carypoole, May 10, 2018

    Call again for service and was told I had to give a nine hour window for the technician to show up. A whole day's worth of wages down the drain. I was told I would get an email and a phone call confirming the appointment. It's 11:00 a.m. and no email and no phone call so far. And I had specifically asked for a morning appointment. Do you just take them to small claim's court?

May 7, 2018

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