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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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4:38 pm EDT
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Sears craftsman weed eater

I bought a craftsman weedeater from sears in Beckley wv crossroads mall. I paid $130. Took it home and put the proper gas it takes to get started and it would not start. So I took it back to sears to get a refund. They would not give me a refund. They offered to exchange it but I only had it 3 days. Didn't want the hassle of going back and forth because we live about an hour away. The manager refuse to give me a refund. I did not even get to use it one time and can't get a refund. That's alot of money for someone on a fixed income! very upset with sears and I've went to sears for years. But not anymore!

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3:07 pm EDT

Sears auto center

Serious Complaint:
My husband and I brought our tires with insurance from Sears around November 2016. We notice a flat tire and called Sears on 07-01-17. Even though, there were 5 people ahead of us, he was told to bring the car in. We took the car in to get the flat fixed, as well as, an oil change to 6501 W. 95th St. Chicago IL Ridge Mall 6630 and thought Sears Auto Center fixed the flat, but the next day Sunday, the tire was flat again, as if only air was put in the tire. This is the second flat with these Sears brought tires. We wasted time and gas taking the flat issue to Sears Auto Center. I'm so very disappointed in this Sears Automotive Location. First, we had to wait 4 hours and we did it patiently (time in 12:32 pm, out 4:13 pm order# 112037, by 652479, Ref# IN6112037) to later find that they did not even fix the flat. Second, the tire flat was not noted on the paper work, by the customer service tech. Worst of all, the customer service tech, put the incorrect name on the paper work, she put my daughters name and address instead of mines. This means that the real issue was ignored and the only focus was the oil change. This being the around the holiday, we were trying to get this taken care of. This shows very bad customer services for this location 6501 W. 95th St. Chicago IL Ridge Mall 6630. My daughter told me Sears automotive had very bad service, but I did not listen. I witness first hand and ignored, trying to give the benefit of the doubt, when another customer was told she had an appointment, but it was not put in the system. I’m very upset, because I trusted Sears to fix the issue after I made a $800 purchase buying their tires and insurance on my Sears account.

Very Disappointed Sears Customers,
Dominique F/ George Hudson
[protected]
[protected]@msn.com

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12:09 am EDT
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Sears charging me for 2 accounts and they can only tell me that they have my account #fdfb8242

I leased at K-Mart a couple of years ago. I received a card Lease It, that stated I was pre approved for 1000.00. At K-Mart I was advised of the amount to pay, when to pay and for how long. At sears the girl never mentioned anything about returning or by out. I called why not lease it, spoke to some girl for 15 min, asked for her supervisor 5 min later Manuel spoke to me. Said I only have one account and I could buy out for 260.00. I have already paid 1300 for a 500 item. Twice my bank gave me temp credit for both. Then they are back again taking double payments again.
I would like credit for the account I don't have, and resolved as to the other account as paid in full. My credit is ruined. My checking account was overdrawn 296.00 because of it. My client (my daughter)recently passed away and I have not found new employment.
Sears claims they have no affiliation with them. I stopped payment on 5-21-17. charged back

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3:17 pm EDT

Sears can not get the rebate

I purchased a HVAC system from Sears on May, 2. The sales person first gave me price that was about three thousand higher then we got from another company. To “ match the price”, he spent some time on the computer and “reduced the price” . We had to pay before- reduction- amount that was 10, 021 dollars. The reduction consisted of two parts: 1. rebate from the manufacture in the amount of 750 dollars ; 2. Contract reduction : 501 dol. The system was installed on May, 4.
We waited, as we told, four weeks. After that, we wrote a email to the Sales person to ask about rebate and reduction. By that time, he Had not submitted any papers.
He thanked us of had reminded him. Time passed, but nothing changed. After 4 or five calls, we got a refund in the amount of 501 dollars., but we did not get a rebate.
For four weeks, we have been emailing each other. In the beginning, he said that the Carrie rep had said “the rebate process” will run smoothly.”
I started realizing that something went wrong, therefore called Customer Service many times. Finally, only through the Customer Service, I got in touch with the sales manager. He told me that he would find out why the rebate had not gone through and call me back. But he never did.
This morning, I got a email from the sales person. I am quoting: “I re-entered the numbers, and each time it stated "rebate not eligible". Even had my manager look at it and we all agreed, it's time to call Carrier. We have no influence on this process or system. Very sorry. I hope Carrier can sort this out. Thank you. Have a good day.”

I will skip all the details of our emails where he started saying that the rebate was not Sears problem, it was Carrier problem. I have been completely disagree. Since when you got a price from a seller and then he doesn't provide you with rebate he promised.?

Today, I talked with a Customer Solution rep, he tried to help, but then he transferred me to the store again, but to “parts department” and said they would help from here. Since it was a wrong department, I was transferred again, that time to main office. The connection was terrible. I asked the person from the main office the name, but did not catch. I could hardly hear him, he could hardly hear me. When it came to models numbers, I could not understand him at all, . and asked him if I call again or if he could call me . He asked my phone number and said “yes”. After that, he did not call.

I will not describe how frustrated I am, how disappointed in ex-reputable Sears..
I am hoping that there are still people there that can do justice. Please help me to get my money back.

The Sales person's name is Jesse Travis
The Sales manager is Paul Hofmeister
The store phone is [protected]
Respectfully,
Olga Baykova

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11:18 am EDT

Sears negligence in service - gas leak

To whom it may concern,

We purchased a Samsung washer and dryer from the Sears Outlet in Hazelwood, MO on June 17. This is the first time we come to the store and we thought we were going to get great value for our purchase.

We received our appliances on June 26 and the service was disappointing, to say the least. Let me explain:

• Dryer: The XOP Logistics delivery guys did not know how to manage the gas line. They did not install the dryer saying that the gas line couldn’t connect to the dryer. However, they left the gas line open, so we had a gas leak. I had to call Laclede Gas and they were here in less than an hour because they treated this as an emergency. And in fact, we had a gas leak. How irresponsible of Sears and the delivery company, XPO for allowing employees to do work that they are not trained to do.

o The dryer was partially installed; besides not installing the gas connection, the package did not include the “Y” connector, the hose water or the short inlet hose.

• Washer: The package did not come with the hose guide piece; the water supply hoses were not installed and the machine was not installed or leveled.

The delivery reps said that the water supply hoses were not the correct ones. We bought those hoses at the store because we were told that we needed those specifically.

My husband came from work and he could install the water supply hoses. We tested the machine and it works. So how come those guys couldn’t do the work?

• We did not receive the instructions for any of these appliances. So, we had to search on the Internet for instructions and that is how we now realize that we have many missing pieces that were supposed to come with the appliances.

Yesterday, June 27, my husband went to the store and met with the store manager, Chuck. Chuck gave him the parts and my husband decided to install the appliances since we did not want to deal with XPO again.
My husband installed the washer and it works fine. However, the dryer makes a horrendous noise that can be heard on the 2nd floor and basement, even when the laundry room on the 1st floor is closed. The store sales rep told us that those appliances were tested before arriving at their store, and I still got a defective item.

We went to this store hoping to get a good deal on these appliances. The savings are not worth the headache that you have caused. We would have been better off paying full price and knowing that we would have received great service, including full installation, instruction manuals and all the parts that were supposed to come with the package.

I want a new, not used or refurbish, dryer, the same brand and model, but I am not going to pay full price. I don’t want to pay for delivery or installation either. I want the price that I paid to the store. I deserve that because now I cannot trust that another machine from this outlet will be in working conditions.

I do plan to report this incident because you have put my family’s life at risk, and I still got a defective item.

Store info:
Salescheck: [protected]
Transaction: 0528
Associate: 99549
PG/Store: 10 04696

Marcherie Vazquez
[protected]

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6:19 pm EDT

Sears ge range

I purchased a new (Undamaged) ge range on may 27, 2017 at your sears outlet store in marietta, ga but it was damaged upon delivery. I pointed out the damage upon delivery but the delivery person commented it was damaged at the store and showed me a yellow copy of the transaction with the damaged marked. I guess he forgot that we had the original white copy that, of course, showed no damage because there was none in the store. I find this to be unethical and fraudulent. We called the store to explain and were told we could either replace the range or receive $250 for the damage. Since the $250 would not cover the damage of visible scratches and a dent on the front baking door we opted to replace it. We were told that if the marietta store did not have it then they would call the supplier for a new unit. We waited and nothing. Nearly a month later while calling, leaving messages and not hearing from anyone I called customer solutions who told me that that the matter must be resolved within 30 days of purchase or there would be no replacement. They suggested I speak with the store. The same store that unethically made it look like we purchased a damaged range, will not call us back, hangs up on us and two customer service managers and essentially has ignored us hoping we will go away.

I contacted the customer solutions dept again and spoke with ed [ee # 157008]. She said I should, "bring the range back to the store and let the store handle it.” so, after waiting a month of waiting for a resolution her answer is to unhook the gas from the range (That we paid a plumber $400 to install), rent a truck and deliver men to haul a 300 lb. Range back to the store so see what happens.

I have seen bad customer service before but this is the worst customer service experience I have ever encountered. Its remarkable this store or sears for that matter is still in business. I have called the store numerous times during normal business hours and the phone just rings (No one answers), other times someone answers then hangs up before you can speak. I have left numerous messages and none have been returned.

I understand that sears outlet is independent but as long as it uses the sears name, sears stores will suffer and its goodwill will diminish.

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5:18 pm EDT
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Sears recliner

The unit was purchased at Sears, Plaza Carolina on August 30, 2016. The electric parts of the recliner are not working (Heat and massage buttons). Called the store for assistance; they said a complaint should be made on your website. Would appreciate your assistance. Enclosed please find copy of the receipt. You can reach me at [protected] or by email. Thank you for your time.

Ruth M. Valentin

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4:52 pm EDT

Sears kenmore refrigerator

There is a very foul smell coming from my fridge. We have taken everything out of the fridge and freezer. We have removed the drip tray and cleaned it, we vaccumed the dust from the front and back. Still, there is a very nasty smell present. This fridge is only a couple of years old. I really need to speak with someone regarding this matter.
Thank you,
Arene

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4:13 pm EDT

Sears car service

This is my second car that I was taking to Sears Auto Center for repairs and upkeep. I feel like the staff was belligerent and unprofessional. They were more busy trying to sell things that I wasn't sure my car needed than trying to make me feel safe and happy. It is difficult to get service for something you are not that knowledgeable about and it is even more disrespectful that a company like Sears would hire such irresponsible people. The mechanic was kind and helpful. He explained and showed me the issues I had to know about. One of my six rear lights was out and he replaced it and they charged me $30.00 for this and never fixed what I came in about. They were rude and short and unprofessional. I tried to pay the $30.00 bill with my aged Sears card, was refused for some stupid reason like I hadn't sent a payment in. Of which I did but had incurred a $1.00 interest which is the real reason my card was refused by the ignorant staffer at the auto center telling me he was doing me a favor. I called Sears when I got home. Cancelled my card, wrote a blog about my experience with this center and wrote this complaint as well. DO NOT GO THERE! Especially if you are a woman, they treat you badly and talk to you like a child. After all the money I spent there and the business I sent them I expected better treatment but then I have noticed that in the last 12 months the staff has changed considerably. POOR QUALITY SEARS. What happened? You used to be a name people could trust and count on. I have taken my business to a more respectful and trustworthy garage. Forget you SEARS!

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2:34 pm EDT

Sears kenmore parts replacement

Order #w951228; refrigerator door shelf trim; parts #: [protected]
Substitution: [protected]

On may 3, I ordered the above. The substitution sent is not for the freezer which is what this is supposed to be. The shelf trim should read freezer door shelf trim. I have contacted sears parts direct numerous times. I want the correct trim! Not refrigerator, freezer door shelf trim. Help!

Bonni rubinstein, [protected]@yahoo.com, [protected]

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10:12 pm EDT

Sears online order

I have just had a terrible experience with a Sears online purchase of a bandsaw. Everything that could have possibly gone wrong has gone wrong with this order.

$300 had been removed from my account, without any thing to show for it. No one was able to help. I wasted countless hours calling technical support. I wasted countless hours repeating myself and having my issue escalated. This is not a simple mistake, this was $300 of my own money removed from me. That is robbery, plain and simple. No one was able to help.

At the time of this writing, the issue has not been solved, and Sears has stolen $300 from me.

I was attempting to purchase a bandsaw online. The item subtotals did not add up correctly on the checkout page, so I chatted with support. The support assistant told me that there was a pricing error. He told me to order the item, and then contact support again with the order number to get a refund for the price discrepancy.

I had $300 in gift cards which I was saving for this express purchase, so I used them. I had used my credit card to pay for the remainder. I got an order number and a confirmation page.

I contacted the support chat again (INT-sv1appis11-[protected]) with my order number to get my partial refund. The person I chatted with was not able to locate my order. Eventually, she came to the conclusion that the order must not have gone through due to some glitch. She suggested to place the order again with her.

I chatted with her to place the order and after some time we were ready to place the order. At this time there was one more error. The mobility base which was originally ordered was now unable to be ordered. I conceded the addition of the mobility base, and went ahead with the order. When the payment information was requested, I discovered that the gift cards were empty. I was told to call customer support. This was after about 2 hours of chatting.

I called support and told the guy my story. Any who, after some time, I was finally transferred to the gift card support line. The gift card support line was closed.

I called back to support, and spoke to Ana. I spent quite some time on the line with her. I explained my problem, and she told me she would call support the next day and call me back at 5:30 PM.

She calls me back at 4:30 PM, I am at work and cannot speak, so I ask her to call back in an hour (our agreed upon time). She does not call back.

I call support at around 6:00 PM. And speak with someone. Deja Vu, Gift Card line is closed. I express my frustration, and explain that this is the very reason I was supposed to get a call back. She tells me that there is nothing she can do. I say that I do not want to go through this again the next day. She tells me she will transfer me to her manager.

The phone rings for a couple of minutes. No one answers. I call support back. Then some time later I get a call from James.

I speak to James for some time, I get about as far with him as anyone else, and then he escalates it to a Case Manager.

I speak to a Case Manager, "RJ", I think these are not real names. She is as helpful as anyone else I speak with. She lets me know that she can't help. I tell her that all I want is for someone to take ownership of this problem, so I don't have to keep calling back and re-explaining my problem. She says unfortunatetly she can't take any notes about this issue. She gets increasingly hostile. I am calm throughout this conversation.

At this point I am waiting for a call back. I am planning on calling my CC company and Paypal.

If it were not for the $300 that was taken hostage by Sears, I would not be bothering with support. I have wasted 8 hours so far. It is not worth it. I would pay extra and go to Amazon or anywhere else. My time is not clearly not valued (they can't take notes?) All I want from support is for one person who understands the whole of my problem to handle my case, but I will have to call back tomorrow and start from zero.

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8:45 pm EDT

Sears tire service

I actually have 2 complaints concerning my experience with Sears tire services. First, the Sears Auto website has terrible navigation to find tire prices that includes any extra fees for installation. The Sears site is selling Uniroyal Tiger Paw 215 65 17's on the Sears for $78 ea. I added 4 tires to my cart and the price was $355 and the tires were in stock. However the website would not let me enter extra options such as Lifetime Ballance. So I called our Sears store in Greenville, SC and the auto tech said I needed to come to Sears in order to get a full price. I was very frustrated because most other tire center websites are user friendly and will give total "out the door" price quotes. So I went to Sears at lunch today to get a full quote. I waited with 2 other customers (who were ahead of me) for over 15 minutes and no service tech came to help us. This experience has left me very aggravated. I want you to know that I found a competitor to price match the Sears tires with a lifetime balance warranty and with no hassle. I also want you to know that you have now lost a loyal customer. I will never buy tires at Sears again.

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4:50 pm EDT

Sears macbook | item returned | we were given 2 sets of return instructions and now they have our mac and our $ saying they will not return to us either.

Order number: #[protected]

ON 6/2 I purchased a refurbished Mac Book from Sears.com. It was delivered to us on 6/8. We followed the return instructions that came with the Mac Laptop. The tracking number is 9505514625937163144976. It shows delivered. I am still being required to pay for it, in spite of the fact that it is returned and in spite of the fact that we were given 2 separate return instructions. Weekly Close outs says they will not honor the return because via email they said send it to their California facility BUT within the packaging that came with the Mac book, the return instructions said to only return the Macbook to the address listed above.
This is brilliant scam: We buy and return a laptop, the company keeps the laptop, Sears still make us pay for the laptop and everyone gets to blame the other company because the consumer didn’t know which return instructions to follow: The one from Sears of the ones from Weekly Close outs.

6/2/2017: I purchased a Mac refurbished laptop on Sears.com on 6/2. Order number: #[protected]
6/8/2017: I received the laptop on 6/8.
I immediately contacted Sears to advised them we wanted to return it because it does not have the
OS System we need for our Business.
>>>>> Note: In the laptop box there were instructions that said “If you are unsatisfied with this laptop for any reason, please fill out the following form and return the Laptop to: 453 Lincoln ST, Dock 4 Carlisle PA 17013 >Here is the email exchange on 6/9 from Sears to us: : “ UPDATE on your request, Shawna. Unfortunately, Weekly Closeouts has denied your return request regarding the items below because of the following reason: Not Applicable. Please contact Weekly Closeouts directly for any further questions or concerns.
Thank you for contacting us,
Your Sears Team “

We then contacted Weekly Close out on 6/9 to inquire about the return. A man named Joseph
from Quipt/ Weekly Close outs said he could assure me that they were indeed not denying my return
and then told me to send it to a different address in California NOT the address that came with the in the return instructions w/ the MacBook. He said to return it to this address: 950 Glenn Drive,
Suite 135, Folsom, CA 95630, United States
His contact information is : [protected], and his work address is 950 Glenn Drive,
Suite 135, Folsom, California 95630

>>> Here is my email exchange w/ Joseph>>> Here is his email to me

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6:41 pm EDT

Sears refurbished mac

Order number: #[protected]

I am in complete shock that we have been so blatantly scammed and stolen from Sears.
We were given 2 sets of return instructions for a Mac Laptop we purchased on 6/2. We returned it via theone of those sets of instructions provided with the laptop and now we have been told not only are we not getting a refund but also that we will not be getting our Mac Laptop back. Happy to show all documentation.

Time Line:
1) I purchased a Mac refurbished laptop on Sears.com on 6/2. Order number: #[protected]
2) I received the laptop on 6/8.
3) On 6/8 I advised Sears it does not have the OS System we need and requested to return in.
>>>>> Note: In the laptop box there were instructions that said “If you are unsatisfied with this laptop for any reason, please fill out the following form and return the Laptop to: 453 Lincoln ST, Dock 4 Carlisle PA 17013 here is my email to him>>>> Here is his email to me
***Joseph Friedrich, Jun 9 (10 days ago)

to me, Weeklycloseouts, e2a9yf_16q8hfd.
Hi Shawna,

I can assure you your return has been authorized. The request in Sears portal was canceled as you were instead directly provided return instructions.

6 ) So ultimately we were given 2 sets of return instructions :
The 1st: by Sears to this address: 453 Lincoln ST, Dock 4 Carlisle PA 17013
( WE SHIPPED TO THIS ADDRESS AND HERE IS THE TRACKING number confirming the delivery : 9505514625937163144976, Sears customer Service confirmed on the phone that this address is indeed one of Weekly Close Outs locations )

The 2nd : by Quipt/ Weekly close outs : To this address:
950 Glenn Drive
Suite 135
Folsom, CA 95630

7) So, We requested to return it to the address that came with the MAC. Sears is now saying tough luck, Call weekly Close outs:
Weekly Close outs is say: Tough luck call sears ;
Then when I call sears they send me right back Weekly Close outs who says they cannot help me and then tells me to call Sears.

We have been completely scammed. We have returned the Mac with proof of delivery, but Sears will not refund us and weekly close out says they cannot help us.
We have no Mac Laptop, and we still are being required to pay for the Mac.
I have endured hours of online Sears chat support only to tell me to call customer Service.
We call customer service, and had to endure a very unhappy CSR. I finally got to a lead on the customer service line and she assured me a ticket would be put in and this would be resolved.
She did put a ticket in and they resolved it by saying they would not help us because we shipped it to the wrong address. No one will own they sent us 2 addresses: Both by the way are for the same company “Weekly Closeouts.”

This is a brilliant scam: Sears gets to bill you monthly on product you don’t have and weekly close out gets to be paid for a product they get to keep.

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Update by Shawna Roach-Griffin
Jun 20, 2017 3:04 pm EDT

Order number: #[protected]

I am in shock that we have been completely scammed by weekly close outs and Sears.

ON 6/2 I purchased a refurbished Mac Book from Sears.com. It was delivered to us on 6/8. We followed the return instructions that came with the Mac Laptop. The tracking number is 9505514625937163144976. It shows delivered. I am still being required to pay for it, in spite of the fact that we were given 2 separate return instructions. Weekly Close outs says they will not honor the return because via email they said send it to their California facility BUT within the packaging that came with the Mac book, the return instructions said to only return the Macbook to the address listed above.
This is brilliant scam: We buy and return a laptop, the company keeps the laptop, Sears still make us pay for the laptop and everyone gets to blame the other company because the consumer didn’t know which return instructions to follow: The one from Sears of the ones from Weekly Close outs.

6/2/2017: I purchased a Mac refurbished laptop on Sears.com on 6/2. Order number: #[protected]
6/8/2017: I received the laptop on 6/8.
I immediately contacted Sears to advised them we wanted to return it because it does not have the
OS System we need for our Business.
>>>>> Note: In the laptop box there were instructions that said “If you are unsatisfied with this laptop for any reason, please fill out the following form and return the Laptop to: 453 Lincoln ST, Dock 4 Carlisle PA 17013 >Here is the email exchange on 6/9 from Sears to us: : “ UPDATE on your request, Shawna. Unfortunately, Weekly Closeouts has denied your return request regarding the items below because of the following reason: Not Applicable. Please contact Weekly Closeouts directly for any further questions or concerns.
Thank you for contacting us,
Your Sears Team “

We then contacted Weekly Close out on 6/9 to inquire about the return. A man named Joseph
from Quipt/ Weekly Close outs said he could assure me that they were indeed not denying my return
and then told me to send it to a different address in California NOT the address that came with the in the return instructions w/ the MacBook. He said to return it to this address: 950 Glenn Drive,
Suite 135, Folsom, CA 95630, United States
His contact information is : [protected], and his work address is 950 Glenn Drive,
Suite 135, Folsom, California 95630

>>> Here is my email exchange w/ Joseph>>> Here is his email to me

Update by Shawna Roach-Griffin
Jun 20, 2017 6:06 pm EDT

Just got another message from Sears telling me to contact weekly close outs: Such a blatant scam:
Here are the reviews on Weekly close outs and its apparent Sears has chosen to partner with a company that has a reputation for ripping people off:
http://www.resellerratings.com/store/WeeklyCloseouts

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12:48 pm EDT

Sears sears kenmore series 500 washer

We bought a brand new kenmore washer from sears and it didn't work from the first day we bought it. A repairman came out and looked at it and said the motor was no good. it took almost a month but they did replace it finally. The second one was no better than the first, it just would not complete a single cycle no matter how hard we tried or what we did. Again, a repairman came out and tried everything to fix it and he finally said it was because we were running off solar, he said it caused the sensor to keep resetting. It didn't seem likely that could be the problem because our computers all work fine our television works fine and every other appliance works fine, but there was nothing to do to convince him he was wrong. So we called the store we bought it from and she refused to take the machine back. She said the first one shouldn't have been replaced in the first place as it was set up outside. and she would not honor the next one. It had never been outside. She made it look like we were only trying to take advantage of her nice nature and absolutely would not give us our money back. The washer had not had even one load completely washed in it. THe first one hadn't either.
So we are out the money for the new washer because she didn't believe we "deserved" it. We never falsified any of our claims, there was nothing in the manuals or paperwork that said anything about not running off solar. And we still believe both machines we got were defective. Since that time I have had to use my old machine and I'm just grateful that we still had it. It runs fine off the solar and has since the day we bought it. It's almost 16 years old and is getting weak but still does a better job that our "brand new" machine that is only taking up space.
I have tried every avenue to get some help, because 500 dollars is a LOT of money we don't have and we are honest people just wanting a fair deal from Sears. Their reputation used to be reliable but not anymore.
This morning I started thinking about it again and looked at the reviews on the machine again. There are so many many negative reviews I am astounded that this machine wasn't pulled a long time ago. IT seems to me if so many others had the same problems that maybe you could look into what is going on with sears. I find it sad that a company as big as sears can't or won't honor the products they sell when we spend our hard earn money and count on the integrity of others in feeling safe with a purchase. I haven't found anyone in the company other than the store we bought if from that will even return an answer to my inquiries. I also wrote a review on the machine and it was rejected for being not nice. I did say the machine was crap, I guess that constitutes foul language but it makes me wonder how many others wrote reviews that were rejected. I doubt very much if this letter will reach anyone that might help but at least I a m trying to let people know that sears is not the company it used to be.

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9:34 am EDT

Sears refrigerator return/refund

On My 30th I ordered a refrigerator delivered. The delivery arrived as scheduled on June 2, 2017 and then things began to go wrong. The delivery guy was dirty, sloppy and alone. His co-worker skipped work that day. It's hard to deliver a fridge by yourself. But he slammed and pushed and damaged my brand new porch stair, tore all the paint off the door jam before I could stop him. He decided THEN to remove the package to fit through the door better and that's when I saw the multiple dents an scratches on the fridge. I refused the delivery, called the 800 number to cancel and was told I would receive a refund in 7-10 days. 12 days later, I received an email telling me they'd canceled my order. Gee, I thought that's what we did on June 2. So today, 6/16 I called customer NO Service and got a woman who had limited English speaking skills. When I asked to speak to a supervisor who spoke better English, she hung up on me.
Don't order from this company now going down the tube because of terrible customer service. Don't expect a refund or anything they promise as SEARS does not deliver --either the goods or the promises. Watch your stock investments. This company is headed for the bottom. It appears no one cares about the customer.

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11:41 am EDT
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Sears unethical behaviour and incompetence

On May 29, 2017 store associate Carlin #141 put in a credit application for sears credit I wasn't approval for credit but I did get a pre approval lease from "whynotleaseit" in the of amount $1500, I came back into the store June 1, I purchased mattress, box spring and frame lift grand total of $2267.97. Associate Carlin #141 stated several times to me she never did a lease before and she asked several coworkers for help. I had to pay $892. it was with my debt card and a gift that I purchased. my scheduled delivery was June 10, this delivery never made it to my home. I called to inquire and was told there was no delivery for me. I called the lease department only to find out Carlin #141 put my name in wrong. they told me to go back to the store with my ID so my name can be updated. My order had to be cancel by Sears. I was told that my money will appears on my debt card. I got a call from David #, to call the "whynotleaseit for my refund. Sears was very unprofessional in this transaction. I'm sleeping on the couch, with no bed and this wasn't my fault. my check from the "lease it" wont be here for 7-10 days. why do I have to suffer from a wrong name on my account from your workers? resolve this is for me to have my merchandise by this Saturday.

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Update by bettyjj
Jun 14, 2017 8:08 am EDT

Associate Carlin #141 fail to put a delivery date on my receipt. I was told by her manager if she would have went over the receipt with me, which is in her job description, maybe just maybe we would caught the name different.

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Update by bettyjj
Jun 14, 2017 8:04 am EDT

On May 29, 2017 store associate Carlin #141 put in a credit application for sears credit I wasn't approval for credit but I did get a pre approval lease from "whynotleaseit" in the of amount $1500, I came back into the store June 1, I purchased mattress, box spring and frame lift grand total of $2267.97. Associate Carlin #141 stated several times to me she never did a lease before and she asked several coworkers for help. I had to pay $892. it was with my debt card and a gift that I purchased. my scheduled delivery was June 10, this delivery never made it to my home. I called to inquire and was told there was no delivery for me. I called the lease department only to find out Carlin #141 put my name in wrong. they told me to go back to the store with my ID so my name can be updated. After I updated my name my order was cancel by Sears. I'm a two times breast cancer survivors and one time heart survivor I don't need to be upset or inconvenience by what suppose to be a simple transaction. I was told that my money will appears on my debt card. I got a call from David # another associate of Sears to call the "whynotleaseit for my refund. Sears was very unprofessional in this transaction. I'm sleeping on the couch, with no bed and this wasn't my fault. my check from the "lease it" wont be here for 7-10 days. why do I have to suffer from a wrong name on my account from your workers? resolve this is for me to have my merchandise by this Saturday

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Update by bettyjj
Jun 13, 2017 1:12 pm EDT

I was making a complaint to a Sears Associate Anna #110503, we talked for 10 minutes I gave her all the information for the Sears store including the number, who I was having the complaint against. she refuse to give me her supervisor name and number. I don't think she put my complaint in. She wasn't hearing what I was saying. She return 3 times to the phone with the same answer. This was after I told her I gave Carlin #141 my ID and my name. Carlin #141 gave the lease company the wrong name. Anna #110503 was blaming the incident on the "lease it program" when it was clearly the associate at store 01710 in North Olmsted name Carlin #141 got this order wrong. Carlin #141 to me she didn't know what she was doing. Carlin is incompetent. This store owes me $200. They cancel my order without my consent and now they refuse to work with me to resolve this issues. To resolve this is to refund me all my money. thank you Sears

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Helen E Gerken
, US
Jun 21, 2017 12:56 pm EDT

I purchased a treadmill on Saturday, June 17th, I also purchased the 3 year warranty and with the warranty the Sears would also put it together for me, so I also explained to the salesclerk that the people who were picking up the treadmill had to pick it up by Wednesday because they were going out of town after that, and they were doing this as a big favor for me. The salesperson said there would be no problem, especially since I had also purchased the warranty. Well, it is Wednesday and Sears just told me they have not even started on my treadmill because I had not set up payments, and they could not put it together until I set those payments up. The problem is I paid cash for the purchase, there is no payment to set up, everything is paid for.
Now my friends are leaving town and I have no way to pick up the treadmill because the employees at Sears seem to be so confused. I agree, now I know why they are going out of business.

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Ann Castaldi
, US
Jun 20, 2017 5:59 pm EDT
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I arranged for a technician to come to my home to fix my clothes washer. I took the day off of work. I stayed home ALL day waiting. Finally, at 5:00 I called to find out ETA. I was told that the tech had left my home because I was not there. What? I waited 10 hours for the guy. Home repair services suggested I take a second day off of work and pay all but 20% of the $89.00 fee for my trouble. Really? I will not use Sears again for repairs. Now I know why they are going out of business.

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1:08 pm EDT

Sears almost a year and still no glasses!

I'm going to preface this with the fact that I purchased my glasses from them in July of 2015. They originally came with the wrong prescription, but they had simply not asked whether they were for reading or seeing when they ordered and it was quickly addressed.

Fast forward to July 2016 the frames broke. I brought them back to the store and they offered to replace under warranty for $24 which could take "a couple of weeks". Well, weeks turned into months. I called the store repeatedly and generally got busy signals or voice mail (none of which were ever answered). I stopped by the store every few weeks and most of the time they were closed (during standard hours). On the few occasions I was able to speak to somebody on the phone or in the store, I kept getting varied stories such as "they already shipped" or "they are backordered" or "they were doing inventory so there was a delay". This went on until March of 2017 (8 months for those counting).

I finally got a hold of a human being there who told me to come in, pick another set of frames, and they would just order me a new pair. I did so in April. Well, it is now June and the glasses are STILL not in. Again with leaving voicemail to no avail or speaking to somebody who promises to look into it and never does (or visiting the store only to find them closed again).

I found out the store is owned by US Vision (not Luxottica, who owns most of the stores) and was able to get a US Vision rep to assist. They told me that my original frames were in stock but they needed to confirm with the store about ordering them. Two weeks and US Vision has been unable to get a hold of anybody working in THEIR OWN STORE and the CS rep from US Vision is still waiting on a call back from the District Manager. The last person I spoke to at the location swears that the glasses were ordered but even US Vision can't see the order.

So now I'm going on a FULL YEAR without glasses from Sears with ZERO effort on customer service. US Vision corporate has been great and has offered to send me a complete set of glasses (not just frames) but they still need to verify with the store.

Go ANYWHERE but this place. Avoid like the plague if you ever want hope of getting glasses. They don't deserve to be in business.

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12:03 pm EDT

Sears service maintenance agreements

Have Sears appliances at two different homes with maint. agreement on all of them for many years. Had first maint. check on May 18, 2017 and fridge needed gasket. Tech didn't order. Another tech came May 30th and ordered gasket. Still waiting. Gasket supposed to be mailed to our home. Keep getting e-mails and phone messages from Sears to contact and/or call but still no gasket. Was disconnected on phone the last two calls made. Last information I received was that order should be received this week and then WE need to call again to make appointment. Tried to get another tech out to resolve a water problem that started after the first visit on May 18th. Customer Service seems to be a low priority.

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5:35 pm EDT

Sears delivery of washer and stainless steel hoses

I was so excited when Memorial Day finally approached, after all my washer had washed it's last cycle approximately three weeks prior.
I got up early and went to sears to purchase a new washer on the 27th of May. The sales associate was very polite, as an added bonus I had a service coupon for an additional 10% off the sales price. Yea... I just saved a few bills easily, so there was never any doubt I would be purchasing the wire mesh hoses in place of the standard black rubber hoses that have a tendency to rupture.
My deliver date was set for the 02nd of June, washer arrived without the wire hoses. I was at work however my 28 year old daughter was present. She even stated how she had asked one of the guys what to press in order to place the unit in the on mode. Needless to say they did not turn on the unit and told her to just read the manual.
Upon arriving from work I quickly relalized that it was indeed not a literacy issue. The unit was simply non operational.

I contacted sears and stayed on the phone for two hours talking to 6 different individuals that were not able to assist, one guy even decided that I was a service tech therefore he attempted to lend his expertise. Which meant unplugging the washer waiting 2min and plugging it back in!
Even though he had already made a disclosure at the beginning of the phone call, stating sears no longer supports service repairs on Maytag appliances.
Finally a repersentive insisted the delivery team was still in the area and would be here in 45min. I waited an hour and called back to be told the representative gave me the wrong information. Per discussion there are no deliveries after 2pm. The final phone call on the 2nd of June ended with a representative telling me that he would have a new unit delivered on the 9th of June.
"Which made no sense at all to me, instead of sending out a service rep 1st you're going to send a new unit?
Fast forward to the 9th of June, the new unit never showed-up and we got a phone call 2hours after the latest time stipulated in my tracker that the truck broke down. Called sears, now the repersentive is telling me that I have to wait unti the 16th of June in order to receive a new unit.
Finally I had enough and I went into the store today; 11th of June 2017 and talked to a manager in order to get some sort of resolve. He tried calling the service tech department and after 15minutes realized my delimmia and hung up the phone.
Then he stated let's just go another route and see if we can get the new washer deliver to you before the 16th. He had everything set-up and I was finally a happy camper. My washer was going to be delivered on the 13th of JUN between the hours of 11:30 - 13:30.
Kidd you not; as soon as I got in my car my cell phone stated ringing and it was the delivery team stating that the date recently applied to my order would have to be updated.
I prayed, got out of my car, prayed again, went back into the store and asked for a full refund.
Sears has truly diminished in regards to customer service and application of certain compensation programs that would at the very least motivate your customers to continue shopping there. Not only did I lose funds by going to a laundrymat and diving back to the store after the purchase was final. Sadly I have lost hope in SEARS...
At this stage it's quite obvious that my new washer will be coming from Lowes or Home Depot. Just waiting on the 4th of July sale.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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