I too ordered a free trial of AcaiBerry with paying only postage and handling. I ordered this product on-line on November 7. When 2 weeks went by I contact the toll-free number on my e-mail confirmation. Was told that it was shipped on November 14th. On November 18th three separate charges of $29 plus was deducted from my bank account by a company called Fit-Factory. I called them and they informed me that I had placed the order 3 times. As of this date, I had not even received the product for trial use. Fit-Factory did replaced/credit my bank account and I informed them to cancel all accounts that might be in my name. And the next day, the money was returned to my account. It is now December 10th and on Monday, December 8th I noticed that $89.95 was deducted from my account by a company called Search Vitamins. I got their toll-free number from my financial institution and called them. Christine, a manager/supervisor tried to explain to me that the 14 day trial period had expired. I told her I still have not received the AcaiBerry product, and told her that they have a scam going on with Fit-Factory and Search Vitamins. Told her I never ordered anything from Search Vitamins, nor through Fit-Factory and I wanted my money returned to my account. How can a company face themselves every day when they scam people like this. Apparently I am not the only one as I read the complaint on Search Vitamins. I told Christine to cancel any and all accounts that might be in my name and I did not want to try the product anymore if that is the way they treat potential customers. A scam that's all I can say. I was told the money will be replaced back into my account, give them at least 14 days. If the money is not replaced, I will file a dispute with my banking institution.