SEAR / Kenmore elite refrigerator

1 United States

I have a kenmore elite refrigerator model # [protected], pur. Date 2006. Woke up this morning to a burning smell the light inside doesnt turn off causing the plastic cover to melt and surrounding light area to burn, my groceries were hot. This is a known issue with sears and online with the "online expert adviser" states that since this issue has been known the manufacturer warranty has been extended for life of the refrigerator to cover this type of failure. Well: i tried to get it repaired and sears just told me that is not covered under the warranty. This is a very dangerous defect. I will never buy another kenmore ever!!! The support is awful and were not talking about a small problem. My family could have been in a very bad situation if i wouldn't have disconnected the light before i really caught on fire!!! So disappointed in sears and kenmore.

Feb 10, 2015

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