Seally/Box Spring / Torn Lining several times
My husband and I purchased a mattress, box spring, bed frame, and special ordered a 5 drawer dresser, and head/foot board on 9/15/08. We opened a credit card and made a $500.00 deposit on this date. We did recieve the mattress, box spring, and bed frame on 9/17/08. We did recieve a call the night before stating the items would be delivered between 1pm-4pm and we were promised that we would also recieve a call 1/2 hour before the items would be delieved. No call was made and the delievering staff was at our home and had to wait because no one was here. They arrived around 12pm. At this time the box spring had a tear on the bottom. We were getting married on that Saturday 9/20/08; therefore, we did not notice the tear until we returned from our honeymoon the following week. At the same time as our arrival back from our vacation, we recieved a call from the man that had gaurenteed we would have the special ordered furniture that we would not be able recieve the ordered items due to discontinuation. We proceeded to go to the store and voice our concerns. We did not find anything else to replace the furniture therefore; we did ask for our payment back for the special request items. At this time we also recieved a phone number to contact Dennis with repairs for our damaged box spring. We did recieve a check for the deposit of $300.00 for the refund of the special order items. Now comes the major frustration. I spoke to Dennis and he mentioned that the tear could not be fixed and he would send another box spring. Again, we asked to recieve a call 1/2 hour before deliever and we were gaurenteed this can be done. We did not recieve a call again prior to arrival. Once again another tear in box spring was noticed. We did accept this box spring because the tear was smaller than the one we originally had. I made a statement on the form that I would be contacting Dennis concerning this ongoing issue. We called once again and 2 box springs were to be sent to the North Haven store and we would be able to chose the one that was not damaged. When we arrived both box springs were damaged. Now this is the 4th damanged box spring that we have encountered. At this time we are frustrated. We spoke to the manager and we were offered a discount. We feel this situation was not only frustrating to us but very inconvienent. We are disappointed in our purchase. We spent a lot of money for what we thought we good quailty but come to find out we made an error walking through the doors of Raymour and Flanagan. We have already spread the word concerning our terrible experience and will NEVER purchase another item from that company again. At this time will are to recieve only a $140.00 refund but we are very upset. We are writing to let the owners know what a terrible experience and unacceptable merchandise that is being sold in these stores.