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Seagate Technology / Warranty support customer service stinks!

1 United States Review updated:

Seagate Technology--C/O Jabil Global Services, 5700 South International Parkway, Suite A McAllen, Texas 78503

Sent my hard drive out for RMA on October 16th 2006 at 11:42A.M.--They informed me via email on the 20th that they have no received my drive, the serial number of the drive is 5LS2NANY, Sent to Mcallen, Texas, Suite A--Dealing with the company is a pain in the rear, tried dealing with the Supervisior already, no help, United States Postal Service shows (with the tracking number help) that the drive was delievered on Friday October 20th, 10:15A.M. Central Time.


What I want from this complaint, is my Drive Repaired/Replaced, and sent back out to me in a timely fashion, no more run around, I'm sick of the run around...very sick of it, and indian speaking accent is enough to drive a person nuts. So if an upper level Manager or someone high up can help, please do, your Warranty support customer service stinks


Sincerely
Patrick


Copy of the October 20th Email message of them saying my drive wasn't there

-----Original Message-----
From: custserv@seagate.com [mailto:custserv@seagate.com]
Sent: Friday, October 20, 2006 12:35 PM
To: b
Subject: [ #90611]: WarrantyWebMail|United States|NONE||Other

Dear Patrick,

With regards to your query, we would like to inform you that we have not received the faulty drive from your end for the RMA # [protected]. If you have shipped the drive to us, then kindly e-mail us back with the tracking number, so that we will be able to forward the same to our shipping team to investigate.

We would request you to kindly contact Seagate Partner program at the e-mail address partner.support@seagate.com, so that they will be able to provide you the password and you will be able to check the status of the RMA online for the User Id 'S7246751075'.

If you have not shipped the drive to us, kindly ship the drive to us and once we receive the faulty drive from your end, depending upon the availability the replacement drive will be allocated within 24-48 hours and the transit time will take approximately 3-5 business days.

For further queries mail us back.

Regards,
Dolly
Seagate Warranty Support


US Postal Service Tracking Info:

Status: Delivered

Your item was delivered at 10:15 am on October 19, 2006 in MCALLEN, TX 78503.

So in conclusion they should have my package

P.S. Please Forward to Seagate Warranty Support---custserv@seagate.com (no specific person) just forward to warranty support letting them know the complaint is filed, and unhappy with there service so far.

Pa

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Comments

  • Su
      27th of Aug, 2007
    0 Votes
    Seagate Technology - Defective product!
    United States

    I'm a photographer and just purchased and a new 500GB hard drive, and transferred a set of wedding photos and many personal and client photos over to the new drive about a week after purchase. The next day I went to go open up the photos and it wouldn't be recognized on my computer. Long story short, after dealing with Seagate support and many data recovery places, I was just told I bought a defective drive, that the data could not be recovered and the only thing they would do was replace it with another drive. (Like I want another defective product!) Anyway, it's costing me thousands of dollars and many priceless photos for a 2 week old drive to go so bad. The only thing Seagate offered to do was to try and recover the data for me at a cost of $1400. (Their usual price for recovery... not even a slight discount since it was THEIR defective product.) If anyone has a class action suit against them, I'm all for joining in, as this is VERY bad business. That's okay to to not be responsible for lost data, but they ARE responsible for their defective drive that went bad at less than a month, with absolutely no external trauma or reason for defect.

  • Lu
      17th of Jan, 2010
    0 Votes

    I am in a similar situation where a brand new 750 G drive with a lot of data died after two weeks of use.

    As inconvenient as those situations are - they can happen any time with computer hardware.

    My thinking is that one is responsible for one's own property - in this case data - and needs to take measures to protect it.

    If you have valuable data, better be prepared for mishaps and secure them.

    Valuable data better be secured by using adequate means - higher quality hardware, RAID, mirror data, regular backups, keeping data on multiple places - offsite etc.

    Disk drives are very cheap lately and automatic backup hardware/software is available.

    So - in your complaint, you say you just loaded the data onto the drive recently - are you saying that the source where you stored them from also got destroyed too?

    Sounds fishy to me...

  • In
      23rd of Jul, 2010
    0 Votes

    I have made the mistake of purchasing a 500 GB freeagent solid state drive. I bought it back in December '09, and 6 months later it burned up.

    After arguing (that's right arguing – their staff isn't very kind) with several different people on the phone, told me that it would be replaced for free, but they made me jump through some hoops having to register online, fill out a request form – which took over a week to get a response, before having to spend $50 to ship it to them – having to fullfill their specific shipping requirements as to not void the warranty.

    Two weeks after shipping, I receive an email saying that they refuse to honor the warranty – with no explanation. This is after the folks on the phone told me it would be replaced! To make matters worse, they want to bill me for them to ship me back the broken HD!

    Bottom line, I have heard from IT geeks for years that Seagate's HDs are prone to failures and reliability problems. But I thought they were just being ridiculous – you know how geeks can be. But from what I've heard, it doesn't even come close to the truth. NEVER buy Seagate. NEVER.

    I would recommend Hitachi or even Western Digital. Avoid Seagate at all costs, their operation is a borderline scam.

  • In
      23rd of Jul, 2010
    0 Votes

    I have made the mistake of purchasing a 500 GB freeagent solid state drive. I bought it back in December '09, and 6 months later it burned up.

    After arguing (that's right arguing – their staff isn't very kind) with several different people on the phone, told me that it would be replaced for free, but they made me jump through some hoops having to register online, fill out a request form – which took over a week to get a response, before having to spend $50 to ship it to them – having to fullfill their specific shipping requirements as to not void the warranty.

    Two weeks after shipping, I receive an email saying that they refuse to honor the warranty – with no explanation. This is after the folks on the phone told me it would be replaced! To make matters worse, they want to bill me for them to ship me back the broken HD!

    Bottom line, I have heard from IT geeks for years that Seagate's HDs are prone to failures and reliability problems. But I thought they were just being ridiculous – you know how geeks can be. But from what I've heard, it doesn't even come close to the truth. NEVER buy Seagate. NEVER.

    I would recommend Hitachi or even Western Digital. Avoid Seagate at all costs, their operation is a borderline scam.

  • Jr
      11th of Sep, 2010
    0 Votes

    Seagate has the worst warranty return conditions I've ever seen!
    They want you to do $100 worth of work and packaging purchases to return a $50 drive! From their website:

    -You can find packaging supplier(s) at our Packaging Information page.
    -Enclose each drive in a SeaShell container or an ESD (electrostatic) bag. If packaging
    more then one drive, use a separate container for each drive.
    -Enclose the static-protected drive(s) in 2-inch foam rubber in a corrugated box. Multiple
    drives in a single box must have foam rubber between each drive. DO NOT USE foam
    packing pellets, bubble wrap, or newspaper.

    They have a picture of the type of foam they expect you to cheerfully buy! And what the heck is a SeaShell container??

  • Al
      16th of Feb, 2011
    0 Votes

    My name is Allen and I work for Milberg LLP, a consumer protection law firm. Your issue with Seagate seems to be similar to a case we recently settled against NVIDIA relating to defective hardware that affected CPU performance. You can take a look at the settlement agreement here - http://www.nvidiasettlement.com/. If you would like to discuss your issue further, please contact us at https://www.milberg.com/contact/contact.aspx or send an email to ContactUs@milberg.com.

  • Al
      16th of Feb, 2011
    0 Votes

    My name is Allen and I work for Milberg LLP, a consumer protection law firm. Your issue with Seagate seems to be similar to a case we recently settled against NVIDIA relating to defective hardware that affected CPU performance. You can take a look at the settlement agreement here - http://www.nvidiasettlement.com/. If you would like to discuss your issue further, please contact us at https://www.milberg.com/contact/contact.aspx or send an email to ContactUs@milberg.com.

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