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The good, the bad, and the ugly - discover what customers are saying about Seagate

Welcome to our customer reviews and complaints page for Seagate. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Seagate.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Seagate's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Seagate, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Seagate. Your feedback is an important part of our community and will help others make informed decisions.

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5:30 pm EDT
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Seagate Hard drive in warranty not honored

I bought and used a Seagate Hard Drive model ST4000DM006 4TG 7200 RPM and after 3 months of use it started to fail.
I went to the company website and requested a replacement but no matter which credit card I use it keeps getting denied so I can't order the replacement drive. I believe Seagate shut down their payment processor to avoid honoring replacement drives.
I had called many times and spoke with their customer support but the result was the same. They could not process the credit card payment no matter which bank or card I used. All the CC info that I provided was accurate. I called the bank to ask if they denied the charge and was told that the charge was never put through by Seagate.
I am stuck in this vicious cycle and Seagate customer service could not offer a viable solution.

Desired outcome: To be able to pay for the replacement fee on the Seagate website so that I can get the replacement.

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10:03 pm EST
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Seagate repaired instead of new

I submit my 'expansion portable drive'500gb for replacement.my id was no.LA13005017.But I received another repaired device (p/n 9scan1-500, s/n 2ghf2s5x).this is cheating with me you are supposed to give me new device. moreover I lost my valueble data with my old device. now you are suppose to arrange me a brand new device otherwise I will go to consumer forum/court.

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7:51 pm EDT

Seagate Don't bother ordering from them

This company advertises specials and then doesn't deliver on them, even when you have a confirmed order. They claimed the item was out of stock. They must have a very poor inventory control system or their order system isn't tied in with their inventory control system on a realtime basis. Or maybe they operate with a bait-and-switch strategy. Pretty lame for a company with a stature like Seagate. All they offered as compensation was a 10%-off code.

Don't bother ordering from Seagate's online store. And better yet, just wait for solid state disk to mature a little more instead of buying rotational disk with moving parts.

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1:19 am EDT
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Seagate Problem in New Seagate 500 gb Hard drive

I am Harmanpreet Singh From Amritsar, Punjab. I replaced my seagate hard drive from ur amritsar service center before 1 month. after getting my hard drive bach i create its partition and paste my data which i was saved before replacing hard drive. everything was fine but on yesterday when i tries to open the drive the drive not opened . then i restart my system but the problem is still. As i am hardware engineer i called seagate and they said me u check ur hard disk with DOS sea tools. I tried it but the short and long tests doesn't repair my hard drive. And then i called Mr. Baldev head in Amritsar Acell frontline service center. and told him about it and they said if short and long test doesn't pass it means there is problem in media.

so i want to know how my drives media damaged. this is not only my problem. there are lots of customers having same problem. at last i have very important data in my hard drive. so tell me how can i get back my data.

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Seagate Bad hard disk

I had bought a 80 gb hard drive on 03 / 08 / 2010 for worth rs 1900. Now after just a few months i am not able to boot up my system. After showing the system to a support engineer, it came to know that hard drive was bad.

Seagate hard drive comes with 5 yrs of warranty still my hard disk is not replaced and i was asked to log a complaint.

Serial number: 6ps3xq3q

Part number :9cc111s302

Complain number: pitsgt10001162

Till now there is no response for my complain.

This is the worst support from the seagate side.

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Deepak7210
, IN
Mar 14, 2010 10:22 pm EDT

HDD Data/Partition damage when connect with Any M.board

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riteshg
, IN
Apr 16, 2010 3:06 am EDT

no display

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AllenYes
, US
Feb 16, 2011 7:32 pm EST

My name is Allen and I work for Milberg LLP, a consumer protection law firm. Your issue with Seagate seems to be similar to a case we recently settled against NVIDIA relating to defective hardware that affected CPU performance. You can take a look at the settlement agreement here - http://www.nvidiasettlement.com/. If you would like to discuss your issue further, please contact us at https://www.milberg.com/contact/contact.aspx or send an email to ContactUs@milberg.com.

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1:35 am EDT
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Seagate POOR QUALIY OF PRODUCT

Respected Sir/Madam
My bad days started since I bought Seagate Hard Disk of 500GB.It developed problem within 05 days with not responding to operating system and slowing down, then showing DISK BOOT FAILURE.Then started showing NO HARD DISK WAS FOUND. Then I submitted it for replacement under Call ID SGTDEL090033247DW. This replacement brought me more pain and above said problem existed yet. Now I doubted my system, so I got it checked by ACCEL FRONT LINE SERVICE and was found OK. THE problem was with Hard Disk only so I submitted it second time under Call ID SGTDEL090037768DW. This replacement realy disappointed me. Hard disk was not detected by system. With BROKEN HEART third time I submitted it under Call ID SGTDEL090039684DW. This time I requist you please look into the matter and help out a poor person. I am fed-up of making rounds of your service center in Delhi(Accel Front Line Service Ltd.) . Expecting a positive result at e mail address [protected]@gmail.com AND [protected]@rediff.com

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7:52 am EDT
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Seagate Warranty Scam

I purchased a portable FREE AGENT GO drive and within a year the USB port broke. I contacted Seagate to find out if there were any options and discovered that it was still under the warranty. I followed the instructions and carefully packaged the item attempting to comply with the RMA requirements.

I checked their website to view the status of my order but the website was not updated. On May 12th or 13th I called and was told that the drive should be sent out within 72 hours.

I called back and spoke with Stephanie who informed me that the drive did not have the label on the back of the drive. I advised her that is impossible as I did not purposefully or carelessly remove a label that would void my chance of a replacement. For me to send in a drive that I needed replaced immediately without a label is like trying to return a car to a dealership but removing the VIN. The propopsition is absolutely ridiculous.

She sent me a photo of the drive taken by the warehouse and the label is indeed removed. The label was not removed by myself and I do not suspect that the postal service removed the label and then repackaged the box. The ONLY one who benefits from removing the label is SEAGATE. I believe that SEAGATE warehouse staff removed the label in order to void the warranty so that it would not have to be replaced. Stephanie mentioned that they send out hundreds of replacement drives out a day and that there is no reason to not send out my drive. However, if there is a systemic removal or purposeful voiding of the warranty in their wherehouse, it reduces their cost of replacements.

Had I known there would be such an action, I would have videotaped my preparation and shipment of the drive. It is very surprising that such measures would have been my only way to protect myself.

I have never had a problem like this before when returning any items. This is really disgraceful.

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AllenYes
, US
Feb 16, 2011 7:31 pm EST

My name is Allen and I work for Milberg LLP, a consumer protection law firm. Your issue with Seagate seems to be similar to a case we recently settled against NVIDIA relating to defective hardware that affected CPU performance. You can take a look at the settlement agreement here - http://www.nvidiasettlement.com/. If you would like to discuss your issue further, please contact us at https://www.milberg.com/contact/contact.aspx or send an email to ContactUs@milberg.com.

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10:44 am EST
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Seagate Bad service

This company advertises specials and then doesn't deliver on them, even when you have a confirmed order. They claimed the item was out of stock. They must have a very poor inventory control system or their order system isn't tied in with their inventory control system on a realtime basis. Or maybe they operate with a bait-and-switch strategy. Pretty lame for a company with a stature like Seagate. All they offered as compensation was a 10%-off code.

Don't bother ordering from Seagate's online store. And better yet, just wait for solid state disk to mature a little more instead of buying rotational disk with moving parts.

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LINA FERNANDES
, IN
Feb 16, 2010 5:05 am EST

We have received an customer's (Top position)

Seagate hard drive 1000gb for an replacement. The hard drive does not detect.

Serial no. 9qj1cg4s and part no. 9ca158 - 303.

We would like to log a complaint and register the same.

Kindly send us the complaint no. As to forward the hard drive to your service center (Accel frontline services pvt. Ltd.)

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Gahare
, US
Sep 06, 2011 7:35 pm EDT

I am Harmanpreet Singh From Amritsar, Punjab. I replaced my seagate hard drive from ur amritsar service center before 1 month. after getting my hard drive bach i make its partition and paste my data which i was saved before replacing hard drive. everything was fine but on yesterday when i tries to open the drive the drive not opened . then i restart my system but the problem is still. As i am hardware engineer i called seagate and they said me u check ur hard disk with DOS sea tools. I tried it but the small and long tests doesn't repair my hard drive. And then i called Mr. Baldev head in Amritsar Acell frontline service center. and told him about it and they said if small and long test doesn't pass it means there is problem in media.

so i want to know how my drives media hurt. this is not only my problem. there are lots of customers having same problem. at last i have very vital data in my hard drive. so tell me how can i get back my data.

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kdcintn
Morristown, US
Oct 04, 2012 6:08 pm EDT

New Seagate hard drives have bad connection design in the back. Brand new, Out of the box, wiggle the wire and it loses connection to the computer,
I bought a stand-up design 2 TB (forgot drive name), Easily disconnected, contacted support, they exchanged a lay down design (Expansion Drive), AND I paid them $8 for shipping. SAME PROBLEM. Do Not Touch the connection wire while transferring.
Surely I'm not the only one who's had this problem. This is a SERIOUS design flaw.
I have an old Seagate 500Gig that has never had a problem. I would NOT recommend buying a new Seagate drive.

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Betty23
, UG
Oct 29, 2010 9:35 am EDT

aha! it's dangerous to always rely on the HD as they are so frustrating most times. Leaving my HD at home while traveling yet I have an important doc home I love to printout is a disaster to me. Rather, I backup online so i can move with files wherever I go. I use www.safecopybackup.com. It has a whopping 3GB free trial which never expires. Love it.

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Rajiv Shah
, IN
May 21, 2010 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have HD Seagate Barracuda GT 7200.11 1000 Gbytes, S/n: 50JON7MD, ST 31000340AS,
P?N: 98X158-303, Firmware: SD 15, Date Code 09 195, Site Code WUXISG.

This HD is now not detectable, I want to get back my Data recovered.

Please advise.

Thanks.

Rajiv Shah

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Sandra Alexander
McKees Rocks, US
Aug 23, 2009 3:42 pm EDT

I was double billed for two charges of $122.08 which I never requested. I want these charges removed from my discover card ending in 8994.
J.R.Alexander

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Deepak bhutra
, IN
May 21, 2010 1:13 am EDT
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Seagate 160 GB HDD is failure

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Deepak bhutra
, IN
May 21, 2010 1:03 am EDT
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1000 GB HDD is Failure

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t_prasad
, IN
Apr 14, 2010 11:12 am EDT
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hard disk not detecting.

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how are
, IN
Apr 12, 2010 2:01 am EDT

my hard disk do not work properly.some time work and some time work.because some do not detect hard ware.

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8:27 am EDT

Seagate Warranty Process Nightmare

Way back in March my customer reported that their FreeAgent Pro drive was no longer functioning. I picked up the drive and immediately noticed the USB port on the USB/eSATA module had fallen down inside the device. I told my customer "no big deal - I'm sure Seagate will replace the module and have you back up and running in no time". I was wrong.

I opened the first support ticket on March 11, 2008. Nearly an entire month went by without a response to the ticket, despite my updating it asking what was going on. Finally on April 7th "Justin" replies asking a question he could have answered himself had he bothered to read my original statement or looked at the picture (which I've attached here). On the 11th of April, a full month after the ticket was opened, I was told that my replacement part was being processed and that someone from the "Accessory Department" would be in touch. After almost two more weeks no one had, and when they finally did on the 23rd of April they told me the part was not in stock, and then they closed the ticket.

Of course, no one bothered to tell me they closed the ticket. Their system never told me it was closed. Their E-Mails say you can re-open it within 20 days - yet their website doesn't seem to allow that. I assumed that they would get the part in stock soon and ship it out "ASAP", as they had said in their last update on the 23rd. As it turned out, I was wrong again.

I opened another ticket on May 18th (now two months after the original ticket), asking why the original ticket had been closed and where my replacement part was. No answer. Two days later I updated it asking what was going on. No answer. Finally someone from Seagate called me (or I called them, I can't remember which), and I was told that the USB/eSATA module was still not in stock, and they didn't expect it to be until "sometime in June, maybe". Yet, mysteriously, they were still shipping out new FreeAgent Pro units with the USB/eSATA modules in the box! The support agent told me that the "warranty parts replacement" department was out of the parts and couldn't get any from the "retail" department. My only option at this point was to do an "Advanced Exchange", which costs me $19.99 and a good deal of my time to setup and process.

After consulting with my customer they agreed to the Advanced Exchange, as it seems we will never see the USB module replacement. Today I called Seagate warranty support to setup an Advanced Exchange, but the rep couldn't do it over the phone. She told me to set it up on the website. I did just as instructed, but the website failed to setup the proper exchange and simply setup a normal warranty exchange, where I send the drive back and they send me a new one. This would take weeks and would possibly cost more than the Advanced Exchange, and would certainly waste more of my time. So I called in yet again, using the phone number provided on my warranty order confirmation E-mail, only to discover that the wrong number was on the E-Mail, and that I had to call another number. When I did, they mysteriously couldn't find my order in their system - meaning I would have had to go through the entire process again with someone who I could barely understand and could barely understand me (all of their warranty support is outsourced), and then call back again later to cancel the original order.

I called in today and they found my order number, but when I asked them to add Advanced Exchange they couldn't. They said that they had to cancel my existing RMA (order number), because their system wouldn't allow two order numbers for one serial number. That was annoying, but then they told me that I had to wait at least an hour and then call back, AGAIN, because their system takes at least and hour to "update" itself. So now I have to continue to waste my time and energy on this insane process in which I pay them to resolve an issue for a drive that is still under warranty.

As you can see, this has been a complete nightmare that seems to have no end. I'm blown away by the sheer incompetence of Seagate support and warranty services. How can they take almost three months to resolve a simply parts replacement for what couldn't be more than a $5.00 part? Why do they take weeks to reply to support tickets? Why doesn't their website work properly to process returns? It seems as if they are doing everything in their power to avoid replacing that part, and to circumvent the Advanced Exchange (which they charge for). I certainly won't be purchasing any Seagate products in the future.

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Ioannis Tsiokos
, US
Aug 27, 2016 7:18 am EDT

Seagate is a scam. I bought a 4TB hard drive from amazon and it was DOA. Unfortunately, I only found out a couple months later so it was too late to return it to amazon. I sent it to Seagate for warranty and they sent me another one. You guessed it - it was also DOA. I have bought dozens of hard drives and never had a similar experience. When I contacted their customer service by email explaining the situation, they replied back with a link and advised me to contact "customer support"...

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Robert Simian
,
Aug 20, 2008 5:39 pm EDT

I have rather had and 80 Gig (Walmart) external drive. It was pure JUNK! It actually worked well for the first year, of which I rarely used it, but after heavy use (namely my dissertation) it crashed. Now I will have to pay anywhere between 3 and 10 times the price to have it recovered. Trying to find someone locally (Atlanta Metro Area). It seems that everyone that I knew who bought this brand has had the same problem despite model. I wish I could send it back to the company in pieces with take your junk back attached to it, but first I have to have my dissertation recovered.

PLEASE, PLEASE do not buy into their "We will recover your data scheme" this is just a ploy where you spend approximately $1500 and they place in a new drive and tell you that your data could not be recovered.

Please spread the word on this company. The faster the word can get around on it the faster it will shut down. I hate their products and service. Hate it! Support your local computer store as well. I am coming to realize that they care more about the customer than Wal-Mart. Also some of those guys are extremely skilled at data recovery at a fraction of the price.

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7:32 am EDT
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Seagate External hard drive

I bought external hard drive at xmas for my son that broke within 2 days bought another one with extended warranty from WaLMART.

After 3 months the cord fell inside the drive called Walmart they said send it to Seagate, mailed that in got an email today saying no receipt so I called now the seal is broken was not when I sent it. and they are sending it back unrepaired (RMA # [protected]).

All I got was a bunch of excuses from them now Walmart will not cover it either so I MIGHT AS WELL BURNED THE $170.00 i SPENT.

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funnicus
Independence, US
Jan 15, 2010 12:55 pm EST

THey initially denied my warranty due to cosmetic flaws on case because I tried unsucessfully to open it. They will latch onto a slight flaw to a $5 plastic case part to get out of replacing a bad 1.5 TB drive? I re-submitted w/ photos. The thing looks perfect and I feel very cheated by this company. I'll see if they stay the course of screwing me over.

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dhaiwat
,
Aug 16, 2008 1:03 am EDT

I HAD PURCHASED A LAPTOP HARD DISK DRIVE - THE SR. NO BEING 5PR4V53A - 80 GB ON 27/6/2007 WITH A CASE OF ZIPPY.

THE SAME WAS STOLEN BY SOME ONE ON 28/6/2008. THIS IS TO REQUEST YOU IF THE SAME HARD DISK COMES TO YOU FOR REPAIRS OR INSTALLATION OR MAINTENANCE - PLS LET ME KNOW.

IT IS IMPORTANT

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5:23 am EDT
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Seagate Worst company to deal with

I sent the faulty drive and there was no one to accept it, with useless talk with seagate, its getting very frustrated, CS emailing me with no definite answers, I already have contacted BBB and filing a complaint with State's Attorney general.

This is highway robbery.

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AllenYes
, US
Feb 16, 2011 7:32 pm EST

My name is Allen and I work for Milberg LLP, a consumer protection law firm. Your issue with Seagate seems to be similar to a case we recently settled against NVIDIA relating to defective hardware that affected CPU performance. You can take a look at the settlement agreement here - http://www.nvidiasettlement.com/. If you would like to discuss your issue further, please contact us at https://www.milberg.com/contact/contact.aspx or send an email to ContactUs@milberg.com.

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12:50 pm EDT
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Seagate Unable to register

After contacting your on line support i found this most unhelpfull while trying to register my new product it comes up invalid product and serial number even though i am copying off the box also your backup utility asked for an update then asked for a product code that i could not find so now i am stuck on a trial i will be reporting this to ministry of fair trading as this all seems very misleading and i am now sorry i brought a seagate drive and will contact dick smiths to see if i can get a refund and buy another brand that isnt so misleading your customer support agent donnie was most unhelpfull and sarcastic.

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greg bell
Boxgrove, GB
May 09, 2010 6:58 am EDT
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I have exactly the same problem with Go 500 external hard drive- cant register so does that mean no warrranty?

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