The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

SCS, Sofa's In Rotherham (Parkgate) / extremely rude staff...

1 Rotherham notts, United Kingdom

Just before christmas me and my partner decided we needed a new sofa as our current one was getting on abit and with out current wedding coming close wanted our house to look nice for when guests came to stay so after christmas we went to scs in shefield (crystal peaks park) and there we saw a nice tiffany suite. the price was £1795 plus £299 for the footstall and then a further £160 for a further 5yrs cover as we have two dogs and a child... well we said we wanted to think it over and look around before saying yes and he turned funny kept pushing us to buy it there and then and maybe he could do us a deal if we said yeas today etc... well firstly we wanted to measure our living room to make sure he sofa fitted as it was a corner sofa so said we would phone him back and let him know then he said if it fitted we could do the deal over the phone which i didnt want to do as i like reading the terms and conditions on paper as iove been stung before and the staff tend to read what they want u to hear... well after a day we phoned back and said we would have the soda but after looking around we had seen the same sofa for a few hundred pounds cheaper and he said he couldnt do us a deal after he told us he could in the end the deal he wanted to guve us was more than what we was origanily going to pay coz he wasnted us to have sofa over longer period then told us we had to pay delivary and other bits and bobs so in the end we said no... then he said if we took it over 12 months he would throw in free delivary but we said no coz we wanted it over 36months... so we said no... anyway last week while in rotherham at parkgate we saw another scs and the same sofa and as soon as we walked in the sales men gathered around and i hate it when they wont even leave u alone to look around so i was with my partner and son and we sat on the sofa and a sales man started pushing us to buy it saying what good quality the leather was ans we wont get anything like it in other shops so we said we had found that sofa in another shop for cheaper and thats when his attitude changed and we just said if he matched the price we would have it and he went on about all sorts of stuff that wasnt of intrest to us so we sat there and in the end he tried saying the insurance for 5yrs was £200 not £160 like the other guy plus delivary was alot more and then we said we would look else where and buy the other sofa if he wasnt prepared to drop by a few hundred and he said no but he would get his manager who i belive was called Dan... anyway he came prancing down like gods gift and sat on the chair and said what was our problem... we said we wanted the sofa but compared to others it was a little too much and he said why dont we buy a cheaper sofa then we said we wanted that one and if he didnt want to compare price we would go to the other shop (dfs) and buy theres and he slagged them off saying they didnt have a deal as good as theres which they did anyway in the end he was so rude we said we would go else where coz the other sofa was cheaper and he said do what u like and as we walked off behind our backs he muttered there problem is they cant [censored]ing aford the sofa and there is no point dealing with ppl like that... i was fuming and i will be making and offical complaint to there head office, who was he to judge us, everyone wants a good deal right? and unknown to his knowledge if me and my partner wanted too we could have brought three of them sofa's with cash outright there and then so wasnt like we couldnt afford it but we chose to pay monthly at low payments rather than have a big lump come out the bank... and what did he mean ppl like us... cheeky rude arogant man... so my warning is dont even go near scs coz they are pushy and very rude and if u dont buy when thye want u too then they turn scarcastic and moody so best go elsewhere if u want good customer service...

Su

Post your comment