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SCS / failure by your company to repair my laminate

1 MARLOW, England, Buckinghamshire, United Kingdom Review updated:

Photos were uoloaded and sent in on 28.12.17.
Man came and looked at problem & took more photos on 16.1.18
No one then contacted us so we contacted your After sales team on [protected] . Again no one rang us to say whenvthey would be coming to do the repair.
We phoned again and oncexagain we were told the fitter would call us
STILL NOTHING so we called again and this time the manager ( not J.K) from Slough branch called us on Mon 5.2.18 with all sorts of rubbish and all sorts of excuses to which we said that is not our problem. He promised we would hear back from him wirhin 24 hours.
This promise was not kept. J.K from the branch rang today (9.2.18) only because we rang AGAIN. We didnt answer as
we were at work.
SO ALTHO WE REPORTED THIS PROBLEM ON 28 DEC 2017 NOTHING HAS STILL NOT BEEN DONE/REPAIRED

Mr
Feb 9, 2018
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Comments

  • Ju
      10th of Mar, 2018
    0 Votes

    Hi I am having the same problem this started in October 2017 the day it was fitted.. All the above emails calls and inspection by the floor fitter and SCS. I am now awaiting the manufacturer to contact to inspect!! That should have happen this week. NO CONTACT. Did you have the greentree flooring?

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