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Scrubshopper / Horrible customer service

1 United States

Ordered 11 complete scrub outfits; 5 with embroidered name. The website said "ships in 3-5 business days" for the non-embroidered and "add 7-10 days for embroidery" for embroidered items.

I was expecting to receive no later than 2 weeks. So after 2 weeks I began calling to get the status of my order. Everytime I called I got a different answer; in short I was getting the runaround.

After 2 weeks of getting 'non-information' on my order, I disputed the charge with my credit card.

(What most people don't realize is that online and mail catalog order companies are not supposed to charge your credit card until they ship your order.) They had not only charged for my order the day I ordered online, they erroneously and without authorization charged my card 3 more times!

Within 2 hours of calling my credit card, they were calling me to find out if I still wanted embroidery. I canceled the embroidery and told them to either send the product that day or refund my credit card.

I didn't receive my complete order for another week - but not before they threatened to hold the final few pieces until I remove the dispute from my credit card. I told them that as far as I was concerned, either I received the whole order or a full refund. Until one or the other was received, I would not cancel the dispute.

While this company seems to have the lowest priced high-quality scrubs online, I will not be ordering from them again.

Their customer service was horrible, and I busted them in a lie almost everytime we spoke!

I would not recommend this company to my worst enemy!


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