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Scribd review: unauthorized credit card charges 17

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11:12 pm EDT
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Hi,

I'm complaining in regards to unauthorized credit card charges since March 2016 to my daughter's debit card. I am extremely frustrated as you have been charging $8.99 a month on my daughter's debit card without my consent for the past 2 years. She had specifically called last year to address this issue and have her account canceled, which we were told it was and were going to receive a full refund as well. However, I just checked her account and found out that we are still being charged even though we do not receive anything from you or use any of your services. I'm requesting a full refund and cancellation following the months since March 2016. My daughter's email which she created her account with is [protected]@gmail.com. I expect to hear from you as soon as possible. You can reach me at [protected]@gmail.com (and I have already emailed [protected]@scribd.com)

Nov 03, 2017 10:12 am EDT
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Hi Abhey,
I'm so sorry to hear this! Can you please reply here with your ticket number and we'll address your issue right away!
Thank you,
-JF
Update by achauhan
Nov 03, 2017 4:50 pm EDT

Yes, here is the ticket #1502910

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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17 comments
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maria caporaletti
, US
Jun 29, 2021 12:30 pm EDT

Quisiera saber cómo me contacto, ya que me han descontado de mi tarjeta un pago no autorizado.
MI mail lauracaporaletti@yahoo.com.ar

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Steve Secor
, US
May 26, 2021 4:21 pm EDT

Scribd is a ripoff. I canceled Scribd 3 times but they kept billing me anyway. So I called CitiBank and they said all I could do is cancel my credit card and get a new one. So I did that and Scribd still managed to bill me again. Now I have to get a new card CitiBank will block Scribd but it will take a week to do that and get a new card. Save your money, get online with your library, get a card, download Libby, and you can borrow thousands of books free.

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Hound Underground
, US
Aug 19, 2023 5:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is exactly what's happening to me.

I cancelled 4 months ago and they still charge me every time. Then I go to google play, subscriptions, to check if I am a fool, but I am not.

After that, I am supposed to talk to a robot who does not understand a single question I want to ask (such as "how about a refund"... it is not cheap, you will all agree), and then I manage to get a refund for the last charge (2 days ago), without any possibility to talk or email a real person who can confirm via the system that I canceled... and DID NOT subscribe back...

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Scribd
San Francisco, US
Aug 19, 2023 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there! Thanks for bringing this to our attention, though we apologize for any inconvenience this has caused.

Since we're unable to charge you for a canceled subscription, it does sound like the charges are linked to an unsuccessful cancelation or even a duplicate account.

We'd be happy to look into this for you to ensure there are no further charges. Can you please reach out to us through this link: bit.ly/social-support-help?

Once you do, you should automatically receive a support ticket #. Please reply here with that ticket # and we'll have someone follow up with you as soon as possible. Thanks again! -MW

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Yang Sihui
, US
May 05, 2021 5:24 pm EDT

I have been charging for almost 2 years, I tried to suspend and canceled my account, I even deleted my bank account but it keeps charging me without authorizing, which is very frustrated and disappointing. Pls get back at me via email: xuanzix@126.com

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Katerina Papazissi
, US
Dec 19, 2020 11:40 am EST

I have just realized scribd has been charging my credit card every month since July for 12, 59 even though I don't have a subscription. I see it is a problem encountered by many here... Please has anyone got any reply?

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Jesubd
, CL
Jul 19, 2020 6:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I'm complaining in regards to unauthorized credit card charges without my consent berofe I cancel my membership. I had done all you say on your page and send several mails. However, I had been charged even though i do not receive anything from, and I dont have a membership. I'm requesting a full refund and cancellation following the months.
I expect to hear from you as soon as possible,

Ticket 2808436

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Dean Baker 1234
, AU
Jun 06, 2020 6:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just realized ScribD have been charging my credit card since March 2020 (3 transactions of $10.99), and I dont have an account with them, so no way of logging in to cancel or dispute. Im gonna contact my bank and try to dispute the transactions, and ban their transaction from coming out of my account. I wonder how many other people in this same situation!

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Christian Castro
, US
Mar 15, 2020 4:41 pm EDT

I've been getting charged for the past 4 months without my consent, I have never signed up for this service. Seems like customer support does not help in resolving the issue saying "we can't find these charges .."

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Loida Kelly
, US
Aug 28, 2019 3:53 am EDT

I have been charged for 8 months already with this SCRIBD without using their service and it is really weird beacuse you cannot unsubscribe because you have to sign up when infact I have never sign up any account at all! I am requesting a full refund to my account!

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DawnR313
, US
Jun 03, 2019 4:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Everyone that is unhappy with Scribd and feels they have done wrong by us, we need to get together and file a class action suite.

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megan3294
, US
Jun 10, 2019 4:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of DawnR313

I completely agree they charged me even after I took my card info off and I just recently found out they charged me four months in a row after I cancelled before the free trial was up!

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putunia
, US
May 01, 2019 11:33 pm EDT

I'm in the same boat as all the rest. Getting charged for something I NEVER subscribed to! At least 10 months of charges...it adds up! I expect a FULL REFUND of 10 months at $8.99. I have tried every which way to get a hold of your Company, finally found a way. "PLEASE get my refund back as soon as possible! I'm retired and don't get much from Social Security as it is...I as well complain to the Ombudsman! My ticket # 2118858...Expect to hear from someone very soon!

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juju2020
, US
Apr 01, 2019 2:21 am EDT

Can someone immediately respond to my email! Ticket number is 2076342.

You have taken money out of my account on 3 occasions without permission!

I want my money refunded back to me in TOTAL otherwise I will complain to the Ombudsman.

What kind of business are you? stealing off people and have the audacity to ignore emails and not respond!

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Βασίλης Κώτσιας
, US
Jan 10, 2019 7:31 am EST

Same here! Every 2 months, charge of about 8 Euros from Scribd Inc !

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Beto Montalvan
, US
Jan 01, 2019 11:15 pm EST

Hi,
Revising my bank statement, I noticed there are four(4) unauthorized credit card charges made for Scribd Inc. in the following dates:
Sep 06, 2018
Oct 06, 2018
Nov 06, 2018
Dic 06, 2018
Although I've never had an account with Scribd Inc. So I think they are a credit card fraudulent transactions made without my permission and authorization as the owner of the credit card.
Please I request you to inmediately cancel any suscription done with my credit card and kindly ask you to make the refund to my VISA Card.

You can contact me if needed:
My mail address is luis.montalvan@penn-elcom.com
My VISA number ends in *******9865 from Colombia.

Thanks,
Regards,
Luis

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macamibe
, US
Jul 05, 2018 12:34 am EDT

Helo! I subscribed for a free trial on my phone (so I did it through Apple Payments) and forgot to cancel it, so naturally I got charged through apple subscriptions. However, before my free trial ended I tried to log in through my computer and it was really weird because it acted as though I was a new user. The day my trial ended I was also charged TWICE. I wrote to Scribd Support to ask for a refund (since I qualified with the things the website said), however they never answered why I was being charged twice and also said I couldn't be refunded if I had payed through Apple Payments. One month after having payed 2 subscriptions for the same account that I never used, I have been charged ONCE again. And it isn't Apple, because I immediately canceled all my subscriptions. Who is responsible for this? Do I need to go through the trouble of cancelling my debit card and getting a new one? Scribd, please answer

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Bminor777
, US
Jun 23, 2018 6:50 am EDT

I also have been getting unauthorised charges for over a year. I just realised it and contacted my credit card company to dispute the charges--which they can only do for the past 100 days.

I had no idea what Squibd was until I researched it after seeing it on my statement. Sometimes I was charged twice on the same card for what I believe to be a monthly subscription service.

I did not join this service, nor do I receive emails from this service. I don't even have an account number that I can reference since I never joined the service and don't know how to cancel the service.

It's high time these negative billing services stop. If you want to offer a 30 day trial to entice customers, do so without a credit card involved. If the subscriber likes the service, then send an email prompting potential customers to join the service.

Having said that. I didn't join Squibd and I have no idea why they would be charging me for so many months on end without my having an account--and charging me double no less

This seems to be a legit business with tens of thousands of users, but I have to wonder if a good portion of these users are unwitting members like me.