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Scribd Complaints Summary

242 Resolved
100 Unresolved
Our verdict: You can expect a very good level of service from Scribd. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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2:51 pm EDT
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Scribd unauthorized credit card charges.. again.

I paid 8.99 for the use of their site for 8.99 month. I cancelled this last month and they issued a credit but now this month the charge for 8.99 has appeared again on my credit card. The rep assured me I was taken off the charge list and would no longer receive charges. But I was charged on my current April Am ex card. Please refund and insure that I won't be ever charged from this company again.
Sue Ford

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10:58 am EDT

Scribd unauthorized cancellation of my subscription by stupid support person

I bought a gift subscription for a friend. He was not able to access the gift subscription, and I attempted to contact support several times for help. When I finally received help an [censored] - Gina M - cancelled MY SUBSCRIPTION not the gift subscription.

It has been impossible to get in touch with anyone for help. This is outrageous. I am going to find the VC investors and write them about this rotten service.

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11:10 pm EDT

Scribd unauthorized credit charges

There has been three subscription fee charges of $8.99 to my credit card under the name of Scribd Inc Sanfrancisco CA. I have literally never EVER used Scribd services and certainly do not remember signing up for the account in the first place. Heck, I have never even heard of Scribd or know what the site is. You can track my activity and refer to my having spent ZERO time using Scribd. I am absolutely SHOCKED that I had been charged for the past three months for something I don't even know what is.
I am a college student and do NOT have the funds to pay for and will NOT pay for UNAUTHORIZED CREDIT CHARGES.
I have sent all the bank statements that show the SCRIBD charges on my account. Please cancel this payment from now onwards and make arrangements to refund ALL the money you have been charging to my credit card, or I will send a follow up email explaining the consequences for UNAUTHORIZED CREDIT CHARGES.
I will rate your customer service based on how you handle things from here on and will make sure to inform my blog followers on this issue if not resolved properly and in time.
If I am not responded to and fully refunded I will pursue a legal report, so I recommend you fulfill your 'customer care' duty and do as I request ASAP.

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6:00 pm EDT
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Scribd unauthorised credit card charge!!

Last month, I started a free trial on Scribd, and cancelled my membership during the free trial.
Yesterday (25th April) I was charged $8.99 on my credit card! I didn't even receive a receipt of this charge in my email.
So, I logged in to Scribd to certify it was cancelled, and yes: "Your membership expired on 27/03/2018".
I want a refund as soon as possible! It's an expensive value taking in account the exchange rate in my country.
I didn't get any prior notification or a receipt from Scribd, save from my credit card app that informed me the charge. I already wrote emails to [protected]@scribd.com and to [protected]@scribd.com, and didn't receive an answer yet.

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4:54 pm EDT
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Scribd money being withdrawn from my account

Hello, I had a membership lasting 60 days with your service in which I cancelled on 13/4/18 as to not have money taken off my card, after I had money I was going to come back to scribd as I enjoyed the service 2 days later on the 15th money was still taken out after I had cancelled it and now I am overdrawn from the bank and have no money to pay it. If this problem could be resolved I would greatly appreciate it thank you for your time
kind regards,

Aleisha Clements.

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7:21 am EDT

Scribd unauthorized credit card charges

Hello,
There was an unauthorized credit card changes with Scribd Inc at 14/04/2018 although I've never made an account with it before, So I think it was a credit card fraudulent transaction without getting the owner permission or notice. So I need to cancel out this transaction and kindly refund to my VISA Card.

My mail address is wint.[protected]@gmail.com
My VISA number is [protected]

Thanks & Regards,
Wint Phyo

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12:17 pm EDT
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Scribd unauthorised membership

I opened a trial account with scribd some two months back. Then when the trial account period was over, neither did I open my scribd account even once nor did I renew my membership. Now suddenly this month when I was going through my bank account statement, I found they have been charging me for premium membership since the last two months. And all these without my prior knowledge. I have emailed this issue to their support center but still now there has been no reply whereas the claim to reply to all valid refund mails within 48 hours.

I don't know now how to recover my money back and how to stop this membership from continuing any further.

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4:19 pm EDT
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Scribd unauthorized bank card charges

Dear sir/madam,

I'm complaining to Scribd is for unauthorized Bank card charges to my 14-year-old daughter's debit card, without her and my knowledge or permission for 3 months:

03-18-2018 *Pending DEBIT PURCHASE Mar18 08:15p 8884AT 20:15 Scribd Inc San Francisco CA $ 8.99
02-21-2018 Debit Card Purchase 02/18 07:15p #8884Scribd Inc San Francisco CA 18051 $ 8.99
01-23-2018 Debit Card Purchase 01/18 07:15p #8884Scribd Inc San Francisco CA 18020 $ 8.99

My daughter told me she did't receive anything from Scribd anyway! It's illegal and unreasonable to charge for 3 months without any NOTICE!
My daughter's debit card number is [protected]. I'm requesting full refund and cancellation of my daughter's membership. I already emailed to [protected]@scribd.com three days ago, but it didn't reply anything expect giving me a support ticket number #1620734. My email address i [protected]@gmail.com. I expect to hear from Scribd very soon.

Thanks,
Rebecca

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4:39 pm EDT
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Scribd charging

Scribd is a joke. I am not the type of person to ever write reviews online but this is how much I passionately hate this company. I canceled my account for several times but Scribd, for some reason, is still taking money out of my account. I don't even have a membership! On top of this, these people have no customer service number so you can call and defend yourself. They have taken out around £20 out of my account and I wonder when they are going to realise that I do not subscribe!

Please. Please. Stay away!

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harshiniammu
, IN
Apr 05, 2018 12:46 am EDT

I cancelled my account a month back, still this month money has been deducted from my bank account. Please find the image below, when I am not a member how can you deduct money. Below image shows payment details are not available then how did you deduct money. These people are [censor].

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3:41 am EDT
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Scribd unauthorized credit card charges

i've been looking at my credit card bills for past several months, i noticed theres 8.99 charges from Scribd Inc. i already cancelled my membership since february 2018. i tried to ask this to Scribd Consumer Services, and they said if there's still charges, that means I need to contact my credit card company, not scribd.
i already delete my account just to try stop this unauthorized charges. I want my money back.

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Update by Putridikna
Apr 04, 2018 1:37 am EDT

Hello James,

Thank you for replying. I already solve this problem. I was helped by Gina from Scribd. She did a very good job helping me solve this problem.

I cant find my previous conversation with scribd customer service who said i should contact my credit card company for this kinda issue.

But, after Gina helped me, i found out that there was an another email account, mine, who is used to subscribe. All things are good now.

The fault is mine, not Scribd.

Thank you and have a good day

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1:16 am EDT
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Scribd automatic renewal

I was charged automatically to renew my account from scribd without any sort of notice or email confirmation. Being aware of such auto renewals, I insured that I removed my card number from the subscription upon sign up so that when it was due for renewal, it would either be automatically cancelled or I would be notified that a payment was due if I wished to continue membership. However, for two months credit was removed from my Apple credit without notification or my approval and my card was recently charged to make up the deficit. No card was on file and I have screenshots to prove this, so this billing is unjust and false advertising when I was assured that there was "no card on file"; I am very dissatisfied. Although I have enjoyed your services, I would have expected some sort of email or notification and would like some sort of compensation for this. Thank you.

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5:52 pm EST
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Scribd unauthorized credit card charges

I signed up for a free trial on 2/28/18 and couldn't find the information that I needed so immediately went to cancel it only to be offered for an additional 30 days of free usage. I decided to go ahead with keeping it but then I got a charge of $8.99 on my credit card for membership. Now going back and forth with Support to get a refund. Have provided screenshots of the account stating it should be free but the representative Max V keeps saying that I need to show the email stating I signed up for a free trial. I want my money back and I plan to contact my attorney on Monday about this matter to see what my rights are and how I can get my money back.

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2:02 pm EST
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Scribd they stole my money for 14 months

I was a student when I first used scribd with the free trial. I canceled it and nothing. For the next 14 months, my credit card was drained. NO EMAIL, NO NOTHING that they were stealing my money. I opened support tickets(1572443, 1585736) but the only thing was to refund two months from the total 14. OUTRAGEOUS! I don't know why they do not solve this problem since that many people have it..They say that they want to solve it..but they just don't..Its frustrating!

A serious company would solve this issue for old and for the next customers.

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3:56 am EST
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Scribd scribd — unauthorized charges to my american express charge card

Dear Sir/Madam,

I have been informed by my American Express Card company that a charge of US$ 8.99 is being made every month starting September 2017 till date for no reason. Can you please check and have these charges reversed with immediate effect because this is apparently happening because of a system glitch.

I am enclosing my American Express Credit Card Statement with entries for the charges against Scribd. I hope you will take immediate action and let me know.

I look forward to hearing from you immediately.

Regards,

Shankar

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Update by Shankar63
Feb 28, 2018 3:57 am EST

No response from Scribd 10 days after complaint was made.

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9:06 am EST
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Scribd unauthorized charges

Hi, I am not a frequent user of SCRIBD.Today I checked my bank account transactions and was very shocked and surprised to see that SCRIBD has been charging me $8.99 right from 11/14/2016 till this date.With smartphones, it's very easy to check emails these days.I checked all my emails, user Ids that I have ever used to login to Scribd including iTunes store account.It's very clear that I have never set any payment and also there's not even a single reminder mail about the recurring payment happening all these years.This is a total rip off.I request you to Kindly refund my amount of $ 143.84 and not charge my account any further.

It's very pathetic that I am not a member, not subscribed to Scribd and have not stored my bank account details.But I am not sure how SCRIBD is still charging me every month without giving me any notifications.

I am waiting for a positive response.

Please refund my account with the amount of $143.84and also cancel my imaginary subscription.

Important Note: I read your refund policy.Which states any refund request is valid within 30days of the membership. But in my case, SCRIBD has been unauthorized recurring payments.So it's impossible for me to contact SCRIBD within 30 days when even I am not aware of the charges.

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2:41 pm EST
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Scribd unauthorized credit card charges

I was charged in August 2017 $8.99, and they continue to charge me every month. I have sent several e-mails trying to tell Scribd to stop. Ticket #1503372, and #1583348.

I have reversed charges on my credit card for two months. But Scribd keeps charging. Scribd charges their business description on your bill. They have changed from "BUSINESS SERVICE, " to "MISC/SPECIALTY RETAIL, " to "DIRECT MKTG MISC."

Scribd now owes me an outstanding balance of $35.96, but they can't locate my account. Instead Scribd keeps asking more, and more invasive questions about my credit card or e-mail accounts which opens me up to further fraud risk.

I have asked for information regarding how this account was opened, but they have not provided me with anything. No enrollment date, no activity log, no contact information during registration.

My last resort is to cancel my credit card. Scribd.com has been unable to stop me for the past 4 month I've been communicating with them.

Below is a list of their responses.
1) There are no records of any purchases from Scribd associated with your name or your email address. If the charge is not listed as being from "SCRIBD.COM" then it was made by another company, and you will need to contact that company for assistance.

2) Thank you for contacting Scribd! We're more than happy to help. In reviewing your request, I'm afraid I don't have the tools needed to best assist you, but not to worry! I'm forwarding your request over to our team of support specialists who are better equipped to assist you with this issue.

3) I can confirm that we are still working to locate the account that you were paying for. However, I can confirm that there are 8 other users that made payments within the same date range with cards matching the same last 4. Could you please provide us with the expiration date on the card. This will assist us in locating the correct transaction.

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1:22 pm EST
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Scribd monthly charges not authorized

I noticed an $8.99 charge on my bank account. I don't have any app on my phone for this service nor have I used or authorized a charge. As far as I can tell this just started this month. I can' t cancel from the app because I don' t even have an account with them. I sent an email to get this resolved but no response yet. If needed I will have my bank investigate. I am curious as to how they received my banking info. As stated I don't have this app on my phone nor would I ever want it.

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Update by MChatlani
Feb 15, 2018 8:39 am EST

Ticket #1585720

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Scribd monthly charges to credit card

Pretty much just echoing everyone else's complaints on here. I just realized I've been getting charges from Scribd for &8.99 for the past 6 months +. A quick email search and I have no record of anything associated with a Scribd account. When I call the Scribd customer service, I get a recorded message instructing me to send an email to [protected]@scribd.com. The second phone number listed is just a fax machine. Something very shady about this whole setup. If I still lived in San Francisco, I'd certainly pay them a visit in person..

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2:43 am EST
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Scribd unauthorised credit card charges

Hii, i am complaining regarding unauthorised credit card charges. I have started membership in scribd.com for the free trial of 30 days after that i have cancelled the membership still getting charged for it since 2 months( from December 2017) . It is too frustating that i have been charged for it even i habe cancelled it. I want refund my money. I have already sent an email to [protected]@scribd.com . My email id is [protected]@gmail.com

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12:41 am EST
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Scribd unauthorized credit card charges

Hello,

There has been a $12 subscription fee charged to my credit card since April 2017 under the name of Scribd Inc Sanfrancisco CA. Once I registered Scribd site for the one month free trial offer and never used the services after a the one month free trial period. I couldnt even find a registered scribd account under any of my emails addresses.
I have sent all the bank statements that shows the SCRIBD charges on my account. Please cancell this payment from now onwards and make arrangements to refund the money you have been charging to my credit card.
My email address is [protected]@yahoo.com.

Thanks,

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Mansi Sarang
, US
Jan 29, 2023 12:54 am EST

hey I’ve email from October 2022 when I canceled my subscription why an I getting charged now ?

L
L
Leatha Manning
, US
Aug 14, 2018 9:25 am EDT

Try contacting California Secretary of State with your complaint. Something has to be done about this company's fraudulent business practices. They are cyber criminals.

M
M
Maulin Patel
, US
Mar 10, 2018 2:16 pm EST

To,

Scribed customer support

I just created a login for your website 5 months ago and just selected 1 month free trial period. but you have charged me for five consecutive months with on 24 th day of the month October November December and January and february. I have been charged for no service used in last 5 months.

I have also filed a complaint with consumer protection Ontario that I have been charged amounts of 11. 45, 11.70, 11.75 for no service through my bmo MasterCard ending with 0047.
If you would not like to respond appropriately with my refunds, I would like to proceed further with Ontario consumer rights.
.My login name is maulinpatel with username maulin1patel with email maulinptl909@gmail.com
I am expecting a refund of 60 $ in total.

Thank you
m patel

Scribd Customer Reviews Overview

Scribd is a digital library and reading subscription service that offers access to millions of books, audiobooks, magazines, and documents. The platform has received positive reviews for its vast selection of content, user-friendly interface, and affordable pricing.

Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.

The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.

Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.

Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.

Scribd In-depth Review

Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.

User Interface and Experience:

  • The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
  • The design and layout of Scribd are clean and visually appealing, ensuring a pleasant browsing experience.
  • The website is highly responsive across different devices, including desktops, laptops, tablets, and smartphones.
  • Scribd offers a range of user-friendly features and tools, enhancing the overall reading and document viewing experience.

Content Library:

  • Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
  • Users can find popular publications as well as niche content, catering to diverse interests and preferences.
  • The quality and relevance of the content on Scribd are generally high, ensuring a satisfying reading experience.

Subscription Plans and Pricing:

  • Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
  • The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
  • When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
  • Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.

Accessibility and Compatibility:

  • Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
  • Mobile apps are available, allowing users to access Scribd's content on the go.
  • The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
  • Scribd offers accessibility features for users with disabilities, ensuring inclusivity.

Community and Social Features:

  • Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
  • Users can follow and connect with other users, facilitating networking and knowledge sharing.
  • Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
  • Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.

Customer Support:

  • Scribd offers various customer support channels, ensuring availability and responsiveness.
  • Contacting customer support is easy and straightforward, with multiple options available.
  • The quality of assistance provided by Scribd's customer support team is generally satisfactory.
  • Issues or complaints raised by users are addressed promptly and effectively.

Privacy and Security:

  • Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
  • Secure payment options and encryption methods are employed to ensure safe transactions.
  • The platform maintains transparency in its data handling practices, providing users with peace of mind.
  • Scribd complies with relevant privacy regulations, further safeguarding user information.

Performance and Reliability:

  • Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
  • The platform exhibits stability and uptime, minimizing downtime and technical issues.
  • Compatibility with different internet connections allows users to access Scribd without interruptions.

Pros and Cons:

  • Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
  • Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.

User Reviews and Ratings:

  • Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
  • Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
  • Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.

Conclusion:

In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.

Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.

Sign up for Scribd today and embark on a journey of knowledge and discovery!

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