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Scottish Gas / Damage to new dining room table

1 52 Manse StreetFraserburgh, Scotland, Grampian, United Kingdom

We had a new gas central heating system fitted in September 2008, comprising of a combi boiler, and seven radiators.
Whilst the workmen were removing one of the old radiators, dirty rusty water leaked from the said radiator landing on top of our brand new wooden dining room table, which seats 8 adults.
This water leakage was not immediately detected during the new installation, but was noticed after the work had been completed.
We contacted Scottish Gas re the damage to our table, and asked if they would stand good to replace the table, or compensate us for the damage their fitters had caused.
Five months later, and numerous phone calls we are still no further forward with them.
They say, their quote "we are aware of your complaint, and we are waiting for a representative to contact you, when he is in your area, at the meantime, we are unable to contact him".
Our question is this, "what does it take for our complaint to be honoured.
After five months the strain of getting nowhere is beginning to show, and we believe enough is enough.
Come on Scottish Gas, you need to look after your valued customers better than this.


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