Scorpion Legal Protection
reviews and complaints

On the 6th of January 2016 a company by the name G.S Garden Grow and Pest Central CC from plot 7 Pretoria north, Solomon Mahlangu drive, visited my house with the aim of spraying poison on the grass so it shouldn't grow anymore. They handed me the attached receipt as proof and said it had 18 months guarantee. I asked if the poison really works and they guaranteed me that they will even come check it out on the 9th which was a Saturday. Days went by and the grass had remained the same. I contacted the number shown on the receipt and they said they will come and check it out which never happened.On the 19th I called again  and they assured me they will come on the 20th January 2016 which was yesterday and unfortunately they never showed up. I sent them a message saying am reporting them to the police. I then called earlier this morning at 08:20 am, spoke to Shane who is the head of the con Company and he just hanged up on me. I went to the police station to report this matter and I was told this is a civil case a lawyer is needed. Well I cannot afford a lawyer. I then decide to contact my lawyers at Scorpion but i didn't get any help either. They kept on saying all agents are busy and they will get back to her within an hour. Scorpion never got back to me. I have received poor service delivery for legal advice I have been paying my premiums all this year's for such nonsense. I am now thinking of canceling my membership and moving to another legal company as for scorpion they are good for nothing miss Mm tlolane [protected]

On 15 December 2015, there was a debit order of R99.99 which I did not know about. I phoned the bank to ask who was debiting this amount. They said they cannot see the name of the company, however they can see their contact details which were provided to me. I called the number as was given, the lady on the other side could not tell me where they got my banking details, why they taking my money without my permission. She was only apologising as I am asking all these questions. When I asked to speak to someone who can tell me why my money was taken, she said there is no direct contact details only an email address. I told her I want my money back, she said she will submit the request to Accounts department for me to get a refund within 14 days. That conversation was on the 15 December 2015. On the 8th January, seeing there is no refund I called again which I was told same thing, "Sorry sir, we apologise I will send your request to accounts for you to get your refund it will take up to 14 working days. On the same day I realised I need Scorpion assistance here for the 2 following reasons: 1. These people stole my personal information for their financial gain 2. Why must I wait 14 days to be refunded the money that was stolen from me. I made my request clear to Scorpion via email, to my surprise the reply I got from the lady after a week was " please note that we have contacted the respondent on the 11/01/2016 and they advised that they will forward your complaint to their finance department and the process will take 14 working days"- which is exactly the same they told me. I am failing to understand why a Legal Scorpion representative is taking her time to tell me exactly the same thing that I have already told her. I am not satisfied with the response from Scorpion, it is exactly the same response I gave to Scorpion as a background to the matter.

As of 0 1st October 2014 my policy with scorpion legal protection became active and myself and immediate family was cover for any legal matter falling in the category of my policy. On 31 October 2014 my wife was constructively dismissed from her work place and scorpion was informed about and agreed to assist with legal protection, an attorney was appointed as well as consultation as the case appear on 27 November 2014 at the CCMA. Today 26 November 2014 the attorney called and advise. Ed that due to scorpion not covering the matter he is withdrawing from the matter. I contacted scorpion and spoke to a female operator called Leaton (highly unprofessional and incompetent) advising that because it is a historical issue (30/10/2014) they cannot help. I asked to speak to her superior, but to no avail. What pathetic service