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ScoreSense.com review: money taken out of my account without my permission 323

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10:37 pm EST
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I was scrolling through my bank statement and discovered a charge for $29.95 on December 28, 2010. I had never ordered or authorized any one to take $29.95 or any money from my account.

I have tried to contact scoresense to return my money to no avail. I am tired of these things happening. I have had subscriptions to magazines with money taken from my account despite the fact that I had never ordered any magazines. If you don't check your account, these people get away with it. It's so frustrating.

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323 comments
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Frank Quail
, US
Feb 17, 2012 3:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Scoresense

There has been a $1.95 a month put on my American Express card. For some time now. I called to talk to some one about this charge and the recording due to high calls all agents are busy. I was told to have my membership number ready, ? I never had one as I never ask for this service so take it off the account now. Account last 6 # is 3-33000. So renmove this charge.
Thank you

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flomarie69
, US
Feb 15, 2012 7:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just got taken also, but am going thru my Credit Union and have them deal with an outfit like this. We'll see who wins then and believe me, I will never trust any of these credit score links again. They have this come on anyway, on the first page you sign up and the next page they want your credit card numbers. I think that this sucks.

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Pissed off female
College Station, US
Feb 14, 2012 8:06 am EST

These people are frauds and dirty. Do not deal with them. These ### took $29.95 out of my account that i did not authorize for credit scores. I did not ask for it and they are not going to get away. I am filing a suit against them. I work to hard for my money and do not have any to give away. These dirty ### will pay when i am finished with them.

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Beans1946
San Antonio, US
Feb 12, 2012 4:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I noticed a charge on my account for score sense. I haven't authorize a renewal or asked for a subscription of the service. Please remove random charge!

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La Vaughn Standridge
Aurora, US
Feb 09, 2012 4:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was charged $29.95, too. I went to annualcredit report.com, which was supposed to be free. I ended up with the charge from scoresense. I have no idea how this happened. Now they are refusing to refund my money. I originally heard about annualcreditreport from Clark Howard's show. I am livid!

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ohnonono
, US
Feb 02, 2012 12:14 am EST

To the employees of scoresense: I never put any credit card info online, and scoresense still was able to charge my account. Spoke to the bank and they said to cancel the card, which I did, and I urge everyone else who was scammed to do the same. That way you cannot be charged again. I caught the first charge today, and immediately canceled my card. Good luck to all of you.

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Rosanne Freitas
Holualoa, US
Feb 02, 2012 12:02 am EST

PLease refund my money I called and cancelled but the cancellation never went through and I was charged. Please call me Rosanne Freitas [protected]

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Susie Butler
powdersprings, US
Jan 31, 2012 6:55 pm EST

money has been taking out of my account ever since may i want a refund and report fraud against scoresense. Susie butler [protected]

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Jeff Josten
Sisters, US
Jan 25, 2012 5:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It false advertising and this company needs to be repaying its customers.
I will never use there service again.

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kwityn
South New Berlin, US
Jan 23, 2012 6:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

While going on my online banker, a screen popped up saying there were fraudulent charges on several credit cards, one of which was mine. Believing this was from my bank, I entered the information requested. Who checks what website you're on. You get it from your bank, you believe it's your bank. They took $30.95 out of my account. I notified my bank as I believe this is a scam and they should be aware of it. I don't want to cancel my cards, as I have reoccurring charges monthly.
Plus I have cataracts and do not see that well!

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coequetta riggs
Troup, US
Jan 23, 2012 2:49 pm EST

I am not to educated on my lap top I thought that this was a freee service now I owe my bank $28.94

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Marlene Kirby
Olmsted Falls, US
Jan 20, 2012 6:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please cancel my order and put the funds back into my account. I have not used your service and do not plan to.

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Marlene Kirby
Olmsted Falls, US
Jan 20, 2012 5:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

tO WHOM IT MAY CONCERN; Please cancell me and put the funds back into my account. I have not used your service and do not plan to. Thank you. my e-mail is mkirbymic@gmail.com password is leachenchen

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AMERICANS?????
Strongsville, US
Jan 17, 2012 5:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am sick of the scams I just had this happen and now to file a dispute with my bank. WHATS GOING on is it just ther ctrooks that have JOBS!

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hezer123
DuBois, US
Jan 11, 2012 1:20 am EST

i found a great website called ic3.gov fill a complaint and with in hours they will help you ! lets get these people shut down for good!

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hezer123
DuBois, US
Jan 11, 2012 12:22 am EST

this company is bull ###. i had money taken out of my account and never filled out any thing for score sense .com yet i got charged 29.95 . called the company at [protected] . some how she had all my information on file and in hand.. i never filled out anything for this or anything close to it. nothing than will do . i think the only way to stop this b.s is to do the extreme and start contacting the local news . and getting this information out to people so no one else gets screwed over. need to get this website shut down for GOOD!

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katherine horton
Athens, US
Jan 10, 2012 2:41 am EST

sent back two spanish courses I didn't order and have recieved a bill on my credit card. How do I take it off my credit card I have an insured statemet from 2nd one I sent back. I DONT WANT any more sent to me

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katherine horton
Athens, US
Jan 10, 2012 2:37 am EST

ordered from scoresense a spangish introductory kit was sent the second one which i returned, was charged, then recievied another on sent back. How can I get my money back?
I want to take action what can I do?

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firemanjimmy
Graysville, US
Jan 08, 2012 12:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was also scammed into this membership by an e-mail saying for a $1 refundable fee I could get my credit score from the three credit bureaus and now I have in pending in my bank account $29.95 twice, under two different names: WC *SAVINGS and OTL*SCORE-SENSE.COM
Their contact info is: The Score-Sense team is available to answer your questions via phone seven days a week.
Live representatives are available at [protected] during the following hours:
Monday through Friday, 8AM to 8PM CST
Saturday, 8AM to 5PM CST
Sunday, 12PM to 6PM CST
By Mail
Score-Sense, a Product of One Technologies LP
4447 North Central Expressway
Suite 110 PMB 406, Dallas, Texas 75205

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SharonCin
Greenfield, US
Jan 06, 2012 3:36 am EST

I never signed up for this transaction to be taken out of my account. Therefore,
I will be contacting The Wisconsin Consumer Protection Agency to refund my money and have no further dealings with scoresense.
Sharon Cin

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Misty123
Louisville, US
Jan 05, 2012 3:39 pm EST

I agree with Abby call your bank and ask them to change your debit card # or do the same if a credit card was used. They did that to me too and that is what I did..my bank is doing an investigation to get my money refunded credit card will do the same

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Misty123
Louisville, US
Jan 05, 2012 3:30 pm EST

You have agreed to this whether you intended to or not, you gave them your account #.
The same thing happened to me, I called my bank and they are going to issue me another debit card with new #. You can do this also with a credit card. If you tell your bank or credit card you did not authorize this charge, they will start an investigation to get your money refunded

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Misty123
Louisville, US
Jan 05, 2012 3:19 pm EST

I had the same problem only I checked my credit report for $1.00 and had supposedly 7 days to cancel.I was not aware that they counted sat and sunday and holidays. I called my bank and was told they would issue me another debit card with new #.call your credit card and ask if they would send you a new card with a new # this should take care of it. You can also dispute the charges if you want.

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JOE REYNOLDS
MULDROW, US
Jan 03, 2012 2:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ALSO HAD A $ 29.95 TRANSACTION ON MY CREDIT CARD THAT I DID NOT AUTHORIZE. THIS IS A SCAM AND SHOULD BE CLOSED DOWN FOR GOOD. JOE R. 1/ 2/ 2012

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Lilyh
Long Beach, US
Dec 29, 2011 9:32 pm EST

Hello everyone. I'm writing to complain about the service provided by Scoresense. The company is cheating people, while the customer service is very rude to client. I can't imagine that this kind of terrible business exist in the United States. The United States should not allow this biz to exist at all. Recently, i made a complaint to the customer service of charging me $29.95 every month, without my awareness & consent, and at the same time, i also requested the refund. They rejected and even shouted at me. How can a customer service shout at client? It's ridiculous! You should practice your customer service skill before taking that job. It's really shameful to your company, you know?

I WANT TO APPEAL TO ALL PEOPLE IN THE UNITED STATES, DON'T GET CHEATED BY SCORESENSE ANYMORE. DON'T BECOME THEIR CLIENT. THEY'RE CHEATING PEOPLE.

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gregory dame
, US
Dec 26, 2011 11:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

don't even remember giving then permission to take money out on my account.
they suck you right in.it's not rite. i also ck my account and found money gone.

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unemployed in pa
Jim Thorpe, US
Dec 21, 2011 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

one of my kids is going to be very upset christmas morning because he didnt recieve a gift this year because daddy asked the advise from a scam company how do you people sleep at night well i just received a phone call from a lawyer who seen my problem and is going to investigate this web service for me at no cost so i can get my unemployment money back i'm also writting a letter to all three major web site service engines and request this site be removed because it's a scam and your robbing people of their money ya know where i come from someone does something like this two people go into the forrest only one comes out

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TwitchingSkittles
Colorado Springs, US
Dec 17, 2011 5:12 am EST

I am also a current score sense employee, and as such, I fully understand both sides. I do agree that everyone needs to read the Terms and Conditions whenever they decide to put their credit/debit card information on any site. As for the Scoresense.com Terms and Conditions, the fact that the service you are signing up for is listed at number 8, in BOLD CAPITALIZED LETTERS. So it IS your fault when you get charged. Next time you decide to call in and make a fool out of yourselves by yelling and claiming you never signed up for anything, think of this: IT ISN'T OUR FAULT YOU PUT YOUR CARD INFORMATION ONLINE AND DON'T READ! We are only doing our jobs, and we REALLY don't have any power over the refund processes. How would it be a smart business move for One Technologies to just issue a refund for everyone who claimed they didn't know anything about services? Nothing personal, but most of you people are liars. We DO get customers that call in within the 7 day trials who fully understand they will get charged because they DID read the Terms and Conditions. It also states in the Terms and Conditions that it does count down by the hour. So when you call in, be nice... Because we CAN put extensive notes on your account which MAY help you get your money back. Don't threaten us... It doesn't help your cause.
As for the people who think this is a scam, I understand how you feel also. I don't agree with the way score sense gets their customers. It is very sneaky and deceitful. I believe it should be made WAY more obvious on the site that it is a trial and of the price of the monthly membership. I understand you're angry about your money being taken out of your accounts unexpectedly, but that alone doesn't call for rudeness to other people... Personally, I have identity theft through a different company because I see what customers have to deal with in regards to refunds. They made it VERY clear on their site about the trial and the price. They even let me pick the package before I entered any of my information. There are system errors on OCCASION where it'll charge before the end of the trial period or when you're canceled. It's a computer, and computer systems aren't flawless. So before you just believe what you see other people writing on here, remember that people lie when they are mad and don't get their way right off the bat. If you don't get your refund the first time, call back and request it again. I have yet to see an account that hasn't gotten their refund the second time around. Remember, we deal with angry people all day long. It is nice to have someone who isn't screaming you the entire length of the call.

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DONALD DUNN
Seagrove, US
Dec 10, 2011 7:53 pm EST

i had the same thing did to me

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Abby_lamask
Austin, US
Dec 09, 2011 9:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They got me for two months at 29.95 until I caught the theiving bass-turds.

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Abby_lamask
Austin, US
Dec 09, 2011 8:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Good luck with that, by the time you notice it, your "so called" time runs out to cancel and they will not refund. Does no one regulate these thieves? Should this not be against the law of some kind? There is a law for everything else, especially anything we do to make a buck...but they can steal and steal and no one can do anything? Whatever. Cancel your Credit Cards and get a new number and don't ever give it to them again...

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DGMuzik
Mobile, US
Dec 08, 2011 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am a current employee of score sense. Even though there are many complaints about score sense and though some are very good arguments. People, you have to stop making yourselves look so ignorant and stop to think about what you are saying. You are upset with a company who clearly states to you this is a free trial period. Now WHAT IN THE HECK DO YOU THINK "TRIAL PERIOD" mean? Hmmmm definitely doesn't mean free and that's it. Right next to the box you click to accept the terms and conditions(by the way you can't use the service unless you agree.DUH!) it states in white letters bordered by a blue back ground which means this is clearly highlighted for you JUST IN CASE YOU DIDN"T SEE IT. There is a 7 day trial period and after which you will maintain a 29.95 membership fee. Its not score sense or the agent, you call to say anything and everything to, fault. STOP CALLING US TO LIE AND SCAM US out of your lazy habit of not reading! How crazy would it be for me to put my credit card info into a website and not read the frickin terms and conditions. Come on people grow up! I am sick of lazy people calling to make our days long, hard, and frustrating because YOU DIDN'T READ! This whole posting is full of people who just want to whine about there own screw up. There is nothing you or I can do about you accepting and agreeing to the membership. READ PEOPLE READ! good grief!

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Eloise Davis
Lexington, US
Nov 09, 2011 1:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Here is another complaint regarding $29.95 taken from my bank account.
I do NOT want this service, have no idea what it is, did not sign up for it or I would know.
My bank is a very honest bank and they will pursue this for me if you don't send me a check for $29.95 immediately.
Joyce Davis
3366 Snaffle Rd
Lexington, KY 405013

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MEANGIRL7
, US
Nov 04, 2011 5:18 pm EDT

GIVE ME MY DAMN MONEY BACK ! I DID NOT APPROVED THIS TRANSACTION

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IMD1
, US
Nov 03, 2011 7:49 pm EDT

You are the one attacking others eflkin. Ankle biting I call it. Your nasty little attack on icu is out of line and uncalled for.

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IMD1
, US
Nov 03, 2011 7:34 pm EDT

Since when is disagreeing with a poster an "issue"? Had Paul not addressed your statement first, someone else would have, me, for one. Your initial assertion rankled me also, quite frankly.

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IMD1
, US
Nov 03, 2011 4:01 pm EDT

I concur Paul. My credit monitoring service alerts me anytime anyone checks my credit, which happens more often than most people know, and does have an affect on one's credit. I can also check it anytime I like for that one monthly fee, which has proven invaluable and has helped me make strategically advantageous financial decisions.

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IMD1
, US
Nov 03, 2011 3:43 pm EDT

Many companies like Scoresense provide monitoring of your credit report with alerts to any changes, as well as offering other services to the consumer. I have no qualms paying a monthly fee for my monitoring service. Being denied credit is just one reason why a person may want to check their credit during the year, but certainly not the only reason. It is the responsibility of the consumer to read the terms and conditions to determine if the service is right for them.

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IMD1
, US
Nov 03, 2011 3:37 pm EDT

Strange perspective eflkin. I saw it as a legitimate and valid contention to your statement. Your assumption that the post was intended to incite an argument is unfounded IMO. I find it rather telling and amusing that you are attempting to exert control over how one chooses to comment and what they choose to comment on.

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MKWBT
Andrew, US
Oct 13, 2011 9:30 pm EDT

You just put your cc # on a public website and you think you don't need a company like Scoresense to protect you from ID theft.