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ScooterNitro / Fraudulent practices

1 United States Review updated:
Contact information:

We did receive our scooter within 14 days from the date of purchase. It was crated and in good condition, with the exception of one small part that was cracked. Then 3 days later, the speedometer cable broke. We contacted Scooternitro by phone and tech support was very helpful. They stated that they would order the parts immediately and it could take 2 weeks to arrive.

That was 10 weeks ago. We have tried contacting them daily for the past 6 weeks by e-mail and by phone. E-mails are not responded to and the phone message system is now full. No contact by anyone and still no parts. It is amazing that we received a scooter at all. But with this said, the bike itself has ridden well and I'm getting about 90 mpg.

So, did they go out of business??? I wonder, since all the negative comments I've read about this company have occured since August, the exact same time I ordered mine. Isn't that always the way?

Va
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Gi
  13th of Jan, 2009
Agree Disagree 0 Votes
ScooterNitro - Totally inoperative scooter
scooternitro
402 w vernon st.#204 nixia,mo 65714
Nixa
Missouri
United States

I BOUGHT A SCOOTER IN JULY 2008, THE FRONT WHEEL HAS A LEAK, NOT THE TIRE BUT THE RIM.I HAVE TRIED ALL PHONE NO. I DON'T KNOW WHAT ELSE I CAN DO.I FILED A COMPLANT WITH THE BBB IN MO, NOW I AM GOING TO TRY WITH THE DEALER IN ONTARIO CALIFORNIA. I ALL FOR A CIVIL LAW SUIT..

Fe
  23rd of Sep, 2009
Agree Disagree 0 Votes
ScooterNitro - Totally inoperative scooter
ScooterNitro
United States
scooternitro.com

Purchased scooter from ScooterNitro (now SCOOTERBOOK I understand) in Nixa, MO. When it arrived, supposedly brand new - did not work - totally inoperative. After numerous pleas for replacement; Scooternitro volunteered to send parts. To date (six months) no parts have come and the company fails and refuses to contact me in any manner whatsoever. Here I sit with a motor scooter that won't work and a granddaughter that's very unhappy.

There should be a way to have these bad practices stopped in their tracks right now. Help is needed.

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