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4.4 317 Reviews

Stamps.com Complaints Summary

20 Resolved
48 Unresolved
Our verdict: When using services from Stamps.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Stamps.com reviews & complaints

ComplaintsBoard
D
8:54 am EST

Stamps.com Double Billing

I used my corp. Visa card to set up our Stamps.com account and after a few months I had my office manager switch the account to utilize his corp. Visa card.
Stamps.com is billing both our cards for out 1 account.
It has been 4 months of constant complaining and I have even gone as far as cancelling our account last month, yet they still charge my card.
A promise has been made by their customer service to cancel the service, refund the charges for months now and of course, they continue to de-fraud my company.
Simply put, you give Stamps.com your credit card # and expect a monthly charge until you cancel that card, which I had to do.
*** It is a great concept, I hope to locate a more trustworthy company soon.
Don

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Debbie
,
Nov 09, 2008 8:54 pm EST

They are horrible to deal with. I have done everything up until today via phone and they acted like it was all taken care of. My mistakes started out trying to get ad aware... then had to sign up for a free trial period of some company that was there at the time via trial pay, that site is pretty scary also. So i signed up on September 7th, 2008. Called to cancel with Stamps.com on October 6th, 2008. They told me they would waive the October fees and that I call back in the beginning of November to cancel if I am not using it. I cancelled it, the csr said that everything was fine and the account was closed. On November 7th, 2008, I received an email billing me for two months of service. On the statement, it says that they were trying to bill me for previous charges (since it was waived). Billing is for October 7th to Novmeber 6th (which should have been waived) and then billed me for November 7th to November 6th (yes that is correct, I kid you not!).
Now I am so mad I could just scream! Why did I not look into this before I signed up for a free month of nightmare to last for many months from what I have seen so far!
USPS needs to cancel their ties with them and the BBB in LA needs to lower their rating of them from AA to FF! Never EVER sign up for free anything from anyone!
Sorry for the rants! Yours was the most current one to work from!

ComplaintsBoard
M
2:12 pm EDT

Stamps.com Misleading Website

Man, do I feel dumb. I never thought I could fall for such misleading website.
I like many others wanted to purchase stamps from the ease of my computer. I also thought printing stamps at home was a nice alternative to driving to the post office. I typed in STAMPS as a search and I got Stamps.com. It looks very official with the US Post Office LOGO. (I actually thought it was the US Post Office site) What Stamps.com doesen't tell you as you are entering your credit card number is that this is only a post office authorized service and you are signing up for a monthly, very invisible on the site service. You will begin being billed every month with a base rate (no clue how that is calculated) that includes every additional cost credited to that account. I luckily looked at my credit card statement and found what I thought was a $15.99 unauthorized charge. I had to search my memory as to what I might have done to get this charge and remembered the stamps. (They don't give you any hint that you have signed up for a service as reputable sites do). I went to the Stamp.com website and found their cancellation phone number. They were polite when I told them I guess I had signed up for this service in error. I got immediate cancellation and a confirmation number plus an e-mailed final statement. Be careful when you give out your credit card number. You may get more than you asked for. (From their website the following) To close your account, please contact Customer Support at [protected], Monday - Friday, 6 am - 6pm (PST). Thank you for your patience.

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user1960069
, US
Dec 19, 2018 2:52 am EST

You people are DUMB AS [censored] stamps website saves you like 1 bucks or 50 cents or ect depending on what service you s elect so if you SHIP 20 or more things you’ve saved you’d self 20 or more dollars BUT WITH THE MONTHLY FEE YOU STILL SAVED A FEW BUCKS OR IF YOUR LIKE MOST SMALL COMPANHS AND SHIP HUNDREDS OF ITEMS A MONTH OUR COMPANH ALONE HAS SAVED OF 11, 000 dollars in shipping in 3 yrs because it’s 2.66 for first class on stamps but 3.50 at the post office instead of paying the retail price at the actual post office you fools THIS IS THE REASON I HIRED A customer SERVICE REP BECAUE MOST CONSUMERS ARE IGNORANT And I can’t deal with a dumb [censored] who is supposed a company is charging him for using there [censored]IN service !’ You [censored]s NEVER READ TERMS OR DESCRIPTIONS THEN WHAT TO CRY ABOUT SOMETHING THAT WAS STATED PLAIN AS DAY ALL OVER THE SITE. HEY The STORE CALLED OLD NAVY DOES THAT MEAN THEY SELL OLD NAVY MEMORABILLIA ? OR IS IT JUST A [censored]ING NAME LIKE STAMPS IS YOU STIUPID [censored]ING IDIOTS

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PaulTallPaul
, AF
Jul 13, 2012 7:28 pm EDT

I just noticed they've been charging me 15.99 a month for the last 6 months. For nothing! I never even heard of this place.

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CO Business
Grand Junction, US
Jul 26, 2010 12:45 am EDT

We had Stamps.com for over 2 years with no problems. They only charged our credit card AFTER our 30 day free trial.

If you don't want to be charged you have to let them know before the 30 days is up.

Their website is very plain about what you're doing. It says you're getting a 4 week free trial of their services. I even went to the website to see if there were any major changes. Their site is almost identical to most of the other trial stamp services. They call you within a few days of signing up to tell you and if you're not there they leave a message.

I hope everyone goes to their site and looks at it and decides on their own if Stamps.com deserves the complaint that you put here.

ComplaintsBoard
V
6:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Stamps.com rip-off!

I signed up for a free trial of stamps.com through inboxdollars.com. I never downloaded the software or used any stamps, and I tried multiple times to cancel my account. Their site states that if you do not use the postage you are entitled to a refund:

http://www.stamps.com/support/general/account/refunds/postage-refunds/

However, they have turned me over to the RMCB collections agency. I sent RMCB a fax notifying them that I did not use any of the postage and I do not feel that the $79.95 is a legitimate charge.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Anonymous
,
Oct 29, 2008 8:45 pm EDT

Their site is talking about postage, you are disputing service fees. These are not the same thing. If you sign up for something that has service fees, even if you don't use it, you usually don't get the service fees back. Good luck with your collections, maybe they will agree with you.

ComplaintsBoard
A
12:05 am EDT

Stamps.com unauthorised withdrawal

I was charged today $17.94 from the above business in which I have never done business or even heard of. I have no Idea how they got my ATM card number. I will change my account later today.

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carole Sultage
,
Dec 03, 2008 3:46 pm EST

There was 17.95 taken out of my checking account without my permission This is dec 3 I can not afford this. I called got transfered to one person after a about A 20 minute wait . then to another person and after requestion the supervisier I was hung up on

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gwen
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Nov 10, 2008 6:52 pm EST

I Gwendolyn Harris has never used anything on line to do with this company and they keep taking money out of my account every month why? I would like if you don't take anymore of my money from my account and would like to be reimbursted please send me an e-mail for respond.

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Stewart
,
Oct 13, 2008 8:33 pm EDT

I found a mysterious charge on my bank account and had to suspend my account because of the charges coming from this company.

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Nicholas Pauls
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Nov 11, 2008 6:52 pm EST

while going through my account statment and it charged me with stamps.com

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Glenna Underwood
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Dec 02, 2008 7:14 pm EST

I also have a $17.94 charge on my account statment. I can not afford this and wish somone could stop people
from stealing from people that are trying to make a living honestly.

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s
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Dec 02, 2008 8:33 am EST

I was contacted by my credit card company- about a possible fraud charge. I did not recognize the name scic stamps.com. While on the phone with my credit card company, I looked online, saw all the complaints and knew I did not authorize a charge. The credit card company is closing my account and it is reported as the fraud charge that it is. I have no idea who scic stamps company is and how they stole my info. I am very glad people posted info about them online.

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gwen
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Nov 10, 2008 7:01 pm EST

I Gwendolyn Harris has never used sci stamps or know nothing about it and would like for them to stop taking money out of my account every month also would like to be reembursted the money they have been taking out of my account please need to here from someone real soon or I will have to find a lawyer.
thank you

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Zach
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Nov 04, 2008 7:53 pm EST

I had the same charge today 11/4/08, called the 800 number listed on my bank statement and stamps.com informed me that an account was opened up today (11/4/) with all of my info (cc, name, phone number...) excepting that the email used to set up my account was different, the operator informed me that the account would be closed. I am still worried that someone is running amok with my credit info...

ComplaintsBoard
S
6:35 pm EDT

Stamps.com fraudulent charges on debit card

For four months I have been charged $17.95. I have no idea who the company is and have not been called by telephone to sign up. I understand from the blogs that there is a possibility of credit to my personal debit card. I am disturbed that I have not spotted this prior to now.

Please advise, thank you.

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M
9:56 pm EDT

Stamps.com fraud

I have received a pending charge on my debit account for $17.94 from sci*stamps.com. I know this is fraudulent because I have barely used my card for anything lately and have only been paying cash. When I typed sci*stamps.com into my browser, I came across this site and others saying it is a scam.

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breezer
Gulf Breeze, US
May 09, 2009 2:11 pm EDT

Stamps.com is a SCAM. Do not get caught up in this mess. I signed up last year and saw nothing about there added cost on their site until it was to late. I called many times to cancel my this mess. They said there was nothing they could do . In the mean time I still get billed. I am in the process of collecting as much info about this company so I can send it to the better business bureau in their city

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rebel
St. Louis, US
Mar 23, 2009 3:39 pm EDT

Thanks to all of you for posting your stories with this scam. I have tried for months to figure out what this thing was. After reading all of your emails, I have taken them to my bank; changed my ATM card (a total inconvenience because of other accounts); ordered a stop payment; called the company to get this mess cancelled; and filed a complaint with the Atty General of my state. I hope everyone caught by this scam reads these emails sooner than I did. By the way, y'all were lucky...I've been charged $19+ for months.

~rebel, St. Louis

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Stanley
San Francisco, US
Feb 18, 2009 2:11 pm EST

In October, I sign up with stamps.com thinking it was a apart of the USPS but found out it wasn't. How can a company charge way less than the United States Post Office, that's unheard of.

I didn't sign up for it because I don't send mail or packages out often to use the service. I thought I see what this company has to offer, it offered a scale which I didn't have or owned. It offered several free $10 to my account which I didn't need. And for the last three or more months which I didn't know, they were charging me 17.99 a month. I am a student and have a car, why would I need such a plan. I don't even have netflix. I called and they said they were charging for a "postage license". I don't understand it at all.

I am feed up with this company. I called and complained, they wont issue my refund so I'm taking up here. I am willing to sue this company for those who are hurt. CLASS ACTION!

Stanley
San Francisco, California.

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Ripped off
, US
Feb 18, 2009 12:18 pm EST

I have just noticed that I also have been being charged for this since May of last year! i never knew of it, and most certainly did not agree to it. I amcall my bank right now! There are over 74 report on rip-off.com

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J.R.
Columbia, US
Feb 17, 2009 9:54 pm EST

Checking my account today showed the same $17.94 pending charge. I found this site (and many others like it) by Google'ing SCI*STAMPS.COM. There were a few other unknown/unauthorized charges pending as well - a total of $25+. I called my bank right away and they were able to tell me which debit card was used (joint account -- 2 debit cards) and that it looks like the companies must have shared my information and all charged me on the same day - odd coincidence, I think. I requested that my card be cancelled and my bank rep gave me a bunch of 800-numbers to call to cancel the "subscriptions". Otherwise, they will simply charge me again next month. I told him that I never signed up for any of these services and that I wanted to cancel my card. If they want to try to recharge that card again next month - so be it; the number won't work anymore. The phone number my rep gave me, if anyone is interested is [protected]. Maybe I will give them a call tomorrow - just to see what they try to tell me. The only internet company that has charged me within the last 60-90 days is Netflix. I don't see Netflix selling my information or signing me up for anything, but.. you never know, I suppose.

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Don
Tarpon Springs, US
Feb 11, 2009 1:44 pm EST

Likewise, my January bank statement has a $17.99 charge. I will issue a complaint to my bank and have payment stopped.

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XN-HOST
Brooklyn, US
Feb 11, 2009 1:00 am EST

What the ****? I signed up for stamp.com in november and their service didn't work for mac. There is no login on their website to access any billing info. Their help page suggests that we MUST use the downloaded client provided by stamp.com... Out of nowhere im hit with a 17.99 fee...

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seattleconsumer
, US
Feb 04, 2009 2:06 pm EST

I have received a total of $107.70 in bogus charges on my credit card from Stamps.com. After the first charge, they told me that were going to refund my card and even gave me a "confirmation number." I did not receive a refund, in fact they charged me AGAIN.

I called to complain a couple of times. They told me that "so and so" dropped the ball and that's why I didn't get my first refund. And they said I got charged again because I actually have TWO accounts with them linked to this credit card and they were both past due. Again, they gave me confirmation numbers for the refunds and for the cancellation of the accounts.

If I don't see the refunds hit my statement by Friday I am going to dispute all the charges and file a complaint with the Federal Trade Commission. You should too if you cannot get satisfaction from Stamps.com. The URL is

https://www.ftccomplaintassistant.gov/

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Linda
Shelton, US
Jan 24, 2009 9:21 pm EST

I have never used this site nor have I ever ordered anything from them. what is going on this is really unscruplous for the people that work for a living and then someone gets your account debit card and use it for there personal gain. How come these people have not been prosecuted there acts of thief. I am discussed with the way these work . This occurred on Jan. 17, 2009 and I had not ordered anything from the internet this month.

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Charles Clever
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Dec 02, 2008 10:18 pm EST

How did these people get my credit card number? My card is in my wallet all the time and they signed me up for stamps, gevalia.com coffee & more ( There was a bundle of fraudulent bills that hit this month) so they must operate as a team--they need incarcerating vacation together.

ComplaintsBoard
J
4:35 pm EDT

Stamps.com Misleading sales leading to credit automatic billing

Stamps.com obviously has made a fortune on individuals and businesses like mine.

It apparently started with a phone pitch which lead an employee without authorization to signed up for a free service trial from Stamps.com.

New accounting guidelines that we just implemented to double check all accounts being charged for both singular charges as well as revolving charges found a reoccurring charge $24.99 listed for SCI*Stamps.com in our monthly billing.

What apparently has happened is that the free trial period turned into an automatic full service billing (for nearly 2 years now) @ $24.99.

When speaking to Stamps.com they said that such accounts were set up by someone in our office for the free trial – and walked through how to set up that account by a Stamps.com representative.

When asked why over these years we were not receiving an email billing receipt for the billing – the Sr. Account representative stated that the possibility to have emails sent was an opt in check box available in account settings. Obviously something that was not pointed out by the account representative when assisting my employee in setting up the free trial originally.

After a discussions with the accounting department at Stamps.com (with my Bank’s fraud representative on the line) stamps.com closed the account.

Stamps.com IMHO uses deceptive approaches to soliciting their one month trial period for new accounts which will automatically be billed for an entire year if not actively closed by the trial user.

This is an expensive lesson for us in accounting and cross-checking on billings that we will not soon forget.

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kristel
Santa Fe, US
Mar 24, 2009 4:44 pm EDT

In December I tried shipping packages using USPS, however their site was down for over a week, during the busiest time of year! They refer their customers to www.stamps.com ... so since I really needed to ship stuff urgently for my business, I decided to try them out. After a very lenthy sign up procedure, I entered my card number so they could put any SHIPPING charges on my card. I was supposed to get an email with password etc, but that never happened. In the mean time USPS is back up an running, so I never even used stamps.com.

Now a few months later, I am catching up with business bookkeeping and notice that I have 3 charges for CSI*Stamps.com on my business credit card !?

I call them up, they are willing to close the account and refund me one months' worth of charges, but tell my I AGREED, to pay a monthly service fee. I say, I did not agree to that at all. Again, one of those places that tuck away the truth in small lettering and inconspicuous places on their site.

USPS is also at fault, they should not be referring their customers from their site, which you can use for free to a site where a monthly fee is being charged. USPS of course doesn't think it is their responsibility!

JUST BE AWARE!

I did dispute this with my bank and will have to wait and see what happens with that.!

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Rachel6139
Minooka, US
Feb 12, 2009 8:23 pm EST

I recieved a call from a company to tell me about a "free gift" that I had ordered, but I had never even contacted the company to recieve a free gift... luckily, the young man on the phone quickly realized that someone had stolen my cc #. after checking my online banking I found several charges pending from this SCI*STamps.com. I have never even heard of them or had given my cc# to them. Thank God for the internet because I was quickly able to Google the name and realized the scam. Someone needs to shut these a$$holes down.

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Samanthskins
St. Louis, US
Apr 21, 2009 10:59 am EDT

I saw the charge on my husband's card, after signing up for a "Free" 30 day trial. I called them, mentioned all the scam reports, and the cancelled my account AND credited my money back right away. I had no problem with them at all. Infact they were polite, and helpful.

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Stan Dickey
Oklahoma City, US
Apr 01, 2009 5:24 pm EDT

Tried to buy stamps from the USPS on line and got signed up by this outfit without any explanation of any monthly charges. I am trying to cancel it and they are resisting.

No mention was made of monthly charges

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Stephen Bennett
,
Nov 15, 2008 10:49 pm EST

I have never heard of this company and a 17.95 charge appeared on my credit card. I have not not any business with them and believe this to be identity theft, fraud, and phony business.

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Susan Hauenstein
,
Oct 28, 2008 11:48 am EDT

I have never been on SCI*Stamps.com website - they are chargin my credit card 15.95 month for something I am receiving nor ordered. I want a refund!

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Darla Berry
,
Oct 15, 2008 3:55 pm EDT

I had an erroneous charge of $17.95 on my credit card from this vendor, that I did not make. I called the company and they said they will close my account and refund the charge on my next statement, and gave me a confirmation number.

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Keyers
Mequon, US
Jun 16, 2009 6:27 pm EDT

I have about 10 such charges for the same amount, $17.95 and have never done business with this company. I reported them as fraudulent and changed my credit card number.

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ajsacto
Sacramento, US
May 04, 2009 6:22 pm EDT

When I contacted them after an erroneous charge, they were polite, but very, very aggresive about maitaining my account. When I made it very clear that I did not wish to continue service and would really appreciate a refund for the service I never used, I was told the refund would not be possible, but they would discontinue service. I had to be very firm with the customer service rep. to get her to stop trying to push me into staying with the service (highly annoying). In my opini0n, it is surprising that the U.S.P.S. aligns itself with a company that obviously works it's people on commission.

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RachH
, US
Jan 30, 2009 1:52 pm EST

I have been receiving upwards of $100 worth of charges from this scistamps.com, and I have never heard of this site. However, I do apparently have a user name and account number through the site, which I found out about because of the letter I received from them stating that the account was overdue by over $50!

ComplaintsBoard
M
12:54 pm EDT

Stamps.com Mail Fraud

This compamy defrauds you of a minimum of 31.00 the instant you click yes to their lengthy terms of service, for first & last months "service fees".
There is NO ADDED BENEFIT to using the Stamps.com software to access the USPS rather than directly using the USPS website to mail packages or print postage.

My mail fraud complaint is regarding an additional purchase I made from Stamps.com. I paid 5.95 shipping for a free stand alone postage scale. I received a different postage scale that can only be used with the Stamps.com site. When I contacted them about their mistake, I was instructed to pay for returning the wrong item before the correct one would be sent at another 5.95 shipping cost to me.

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Abigail
,
Nov 05, 2008 3:43 pm EST

I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at abby1100ny@yahoo.com if you have had trouble canceling your account with stamps.com, have been billed fraudulently by stamps.com, or have any questions on this investigation. Thanks, Abigail.

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Scott
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Aug 26, 2008 5:59 pm EDT

You can do the same exact thing from USPS.gov as you can on stamps.com. The only thing that stamps.com provides that you cannot get from USPS.gov is the ability to print postage for First Class mail from your home or business. That may seem like a significant advantage that stamps.com has. But keep in mind that you can only ship packages or envelopes up to 13 ounces via First Class. Otherwise, you have to use Priority mail which you can print and pay for on the USPS.gov website. If you are shipping things less than 13 ounces, you can always use normal stamps.

So, stamps.com does not provide much benefit over using the post office website. And for $17.99 a month, forget it. Their service only really appeals to people with very specific needs and for most people simply does not have the value add to justify the monthly fee. Perhaps there are other value add services they have of which I am not aware. I don’t know.

In addition, I got stung by the monthly charge after I let the trial period slip. Most companies will refund you your first monthly charge if you let a trial period lapse then call as soon as you realize you were charged for a service you are not using. Well, the brass at stamps.com institute policies that don’t agree with that. They would rather entice you with a trial period, then ding you when you make a simple mistake by forgetting to cancel before the trial runs out. In today’s day and age where many people have accounts with dozens of websites and do much of their shopping, shipping, travel plans, etc. on the internet, it is unfair to hold people that sign up for trial to a charge them for a service they do not use then refuse to refund their charge if they cancel shortly after the trial period ends. Maybe unfair is not the right word since trial users do have to agree to a terms of service which outlines they will be charged. Maybe the better word would be disreputable. Actually, that is the perfect word to describe stamps.com. Not to mention I never recall seeing anything about a monthly charge. I suspect it was buried in a multipage agreement with an accept/decline button that I assume many people simply accept without reading at all.

I will never use stamps.com now simply because of this encounter. And I will advise against using stamps.com to anyone that may potentially use them. It has left such a bad taste in my mouth, that I am taking the time to post this. What a great way to build a solid reputation for a publicly traded company.

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TechSkills Sucks
San Antonio, US
Aug 06, 2008 12:53 pm EDT

They've stolen $19 from me so far, they refuse to cancel my account too so ill be charged again next month. When I signed up it clearly stated my account would NOT be charged for the first month. ###ers.

Im going to have to close my bank account.

ComplaintsBoard
D
8:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Stamps.com - rip off

stamps.com will continue to charge your credit card even if you get a new number. I tried to cancel on line, and on the phone. The first phone cancellation they said they didn't do because they had to call me back and confirm. it's nearly impossible to cancel and refunds are never given for misprinted stamps.

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12:00 am EDT
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Stamps.com - Don't waste your money!

Do you believe that it is a waste of money to be billed $15.99 per month from an on-line business in exchange for no products, no service? Do you believe that an on-line business should be able to charge $15.99 for a "subscription" that gives a person an "opportunity" to print stamps on-line even if the unwilling customer tells them that they do NOT want to...

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12:00 am EST
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Stamps.com - Stamps.com is a huge scam!

Stamps.com is a Huge Scam. I have filed complaints with the FTC and the USPS and I suggest everyone do the same. It is very simple, simply visit the website of either the USPS or the FTC and do a search for "fraud" or "complaint" and their form will appear. Fill it out and send it off. Here is the text of the complaints I filed with each...

Read full review of Stamps.com and 11 comments

Stamps.com Customer Reviews Overview

Stamps.com is an online postage service provider that allows users to buy and print postage from their own computers. Catering to individuals and businesses alike, the platform offers services such as shipping labels, custom stamps, and package tracking. Users can manage their mailing and shipping operations without the need to visit a post office. Stamps.com integrates with various e-commerce platforms and provides postal rate discounts. The company also offers tools for reporting and analytics to help streamline the shipping process.

Stamps.com In-depth Review

In Summary: Stamps.com offers a convenient and user-friendly platform for printing postage and managing shipping needs from the comfort of your home or office. With a range of services and integration options, it caters to both individual and business customers. While pricing is competitive, users should be aware of subscription costs and any additional fees. Customer support and reliability are generally well-regarded, and the company continues to evolve with new features and industry trends.

Ease of Use: Stamps.com provides a straightforward website navigation experience, with clear menus and information. The software installation process is simple, and the user interface is designed with an intuitive experience in mind, making it accessible for users of all skill levels.

Service Offerings: Users can access various types of postage, including first-class mail, priority mail, and more. Stamps.com also offers additional mailing and shipping services such as certified mail and package insurance. International shipping options are available, expanding the utility for users who need to send items abroad.

Pricing and Value: Subscription costs are transparent, and while there is a monthly fee, users may find savings in postage rates compared to traditional postage methods. It's important for users to be aware of any hidden fees or additional costs that may apply.

Integration and Compatibility: Stamps.com excels in e-commerce integration, allowing users to connect with platforms like eBay, Amazon, and Etsy. The service is compatible with a variety of printers and scales, and the mobile app functionality ensures users can manage their postage needs on the go.

Customer Support: Customer support is available with reasonable response times. The quality of support provided is generally high, and there is a wealth of self-help resources and tutorials for users to troubleshoot common issues independently.

Reliability and Uptime: Stamps.com is known for its system reliability, with few reported downtime incidents. Maintenance schedules are typically announced in advance to minimize any inconvenience to users.

Security and Privacy: Data protection measures are taken seriously, with user privacy policies in place to safeguard personal information. Stamps.com complies with relevant regulations, ensuring a secure experience for its customers.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with common praises focusing on the convenience and ease of use. Complaints, when present, are often addressed promptly. The trustworthiness of reviews is upheld by the presence of genuine user testimonials.

Shipping Speed and Efficiency: Delivery timeframes are competitive, and Stamps.com provides accurate estimates for delivery dates. The handling of lost or damaged items is managed professionally, with support available to assist users in such cases.

Special Features and Tools: The platform offers batch printing capabilities, customizable postage labels, and comprehensive reporting and tracking tools that enhance the shipping process for users.

Discounts and Promotions: Bulk shipping discounts are available for high-volume shippers, and promotional offers for new users can provide additional savings. A loyalty program for regular customers incentivizes continued use of the service.

Environmental Impact: Stamps.com has not publicly emphasized sustainability initiatives or eco-friendly packaging options. Users concerned with the carbon footprint of services may need to inquire directly for more information.

Comparison with Competitors: Stamps.com holds a strong market position with unique selling propositions such as its extensive integration capabilities. A comparison with competitor services often highlights its comprehensive feature set and user-friendly approach.

Refund and Cancellation Policy: The process for refunds and adjustments is outlined in the service terms, and subscription cancellation terms are clear. Satisfaction guarantee claims are addressed according to the company's policies.

Future Outlook and Company Developments: Stamps.com continues to introduce new features and services, reflecting a commitment to growth and expansion. The company is attuned to industry innovations and trends, which may impact the business and its offerings in the future.

How to file a complaint about Stamps.com?

Here is a comprehensive guide on how to file a complaint against Stamps.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Stamps.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Stamps.com. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Stamps.com on ComplaintsBoard.com.

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Contact Stamps.com customer service

Phone numbers

+1 (888) 434-0055 +1 (310) 482-5800 More phone numbers

Website

www.stamps.com

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