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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Scienceuticals's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Scienceuticals, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Scienceuticals. Your feedback is an important part of our community and will help others make informed decisions.

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My name is Donald Hayden, president and founder of Scienceuticals, and I am writing to address the alleged complaints listed on this board. For over a year I have elected to ignore them, mostly because I never gave them credence due to their lack of transparency and moreover, did not want to dignify the claims. But now the time has come to address them...

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We are a company that had the misfortune of trying to work with Scienceuticals. Don Hayden smooth talked us for several weeks after our rep was let go and our project completely ground to halt. Our project is completely off-track and we wasted several months. We've invested several thousands of dollars only to find out that the so most of the called...

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Scienceuticals Failure To Respond

Hey, any company looking for a good name. You can now use "Scienceuticals".
Looks like Don Hayden forgot to pay another bill, haha.

See for your self at

http://tarr.uspto.gov/servlet/tarr?regser=serial&entry=77157381

PROSECUTION HISTORY NOTE: To view any document referenced below, click on the link to "Trademark Document Retrieval" shown near the top of this page.

2008-02-28 - Abandonment Notice Mailed - Failure To Respond

2008-02-27 - Abandonment - Failure To Respond Or Late Response

2007-07-30 - Notification Of Non-Final Action E-Mailed

2007-07-30 - Non-final action e-mailed

2007-07-30 - Non-Final Action Written

2007-07-30 - Assigned To Examiner

2007-04-20 - Notice Of Pseudo Mark Mailed

2007-04-19 - New Application Entered In Tram

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Public_Notice
Atlanta, US
Apr 07, 2009 6:04 pm EDT

Any formulation made by this firm is to be subjected to additional testing as there are questions to the actual contents of said products. If you suspect you have purchased tainted products from SCIENCEUTICALS or are a victim of Fraud please contact and mail to:

Barbra Wood FDA Investigators
6083v Atlanta GA, 30309
[protected]

Or Contact SC investigative unit :
[protected] or [protected]

The public's help is appreciated on this matter due to possible danger posed by from unlisted / unknown ingredients being distributed.

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4:10 pm EDT
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I found this job posted on CRAIGS LIST in Reno - WARNING TO ALL WHO WANT TO WORK FOR DON HAYDEN!!! Account Director - Cosmetic Manufacturing (Reno) Reply to: job-dmedj-[protected]@craigslist.org [Errors when replying to ads?] Date: 2009-03-13, 10:35AM PDT If you are in the top 1% of what you do thoroughly read the job description below: SCIENCEUTICALS...

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5:17 pm EDT
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We are also a victim of Scienceuticals. We had a hair/skin care line and Scienceuticals LIED about what they put in our products. We told them what we wanted but they totally disregarded our formulas and went with a cheaper alternative without our permission. We did not find this out till we received pallettes of our product and we signed off on the...

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8:53 pm EST
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Scienceuticals manufacturing malpractice

My startup company hired Scienceuticals in the fall of 2006. We hired them to make our lip gloss formula and then to package it into 30, 000 tubes. We were happy with formula that was made for us. Honestly, that is were the happy part of this story ends. Production was 6 weeks behind. They don't do actual line samples for approval so when our first shipment was delivered we noticed open tubes immediately. I contacted my sales rep and she then got Don involved. He assured me that he would get right on it. We were sent another shipment of more tubes and saw that the tubes were still opening and now they were under filled and riddled with air bubbles. Don assured us that it was due to them sending us the first of the run and there are always trouble with the first tubes off the line and we were sent the wrong tubes. But all subsequent shipments gave us the same outcome. We ended up with 14, 000 tubes at our location, but we couldn't sell one tube. My partners and I though we did all the right things... we went to meet our sales rep in NYC, then met our new rep and Don Hayden himself at the plant in SC. They assured us that our product was "straight forward" and not "complicated" at all, this order was a slam dunk. The only slam dunk was the effect on our start up company. No money back, not even I am sorry. Don Hayden is a crook, plain and simple.
We went to the legal system for help and won a judgement for 48, 000, but haven't been able to collect a dime of it. Sciencuticals was dissolved on 1-15-09 and yet when I called this morning, the receptionist answered and welcomed me to Scienceuticals for all of my manufacturing needs. So buyer BEWARE!

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Donald Hayden
Summerville, US
Apr 28, 2010 1:19 pm EDT

My name is Donald Hayden, president and founder of Scienceuticals, and I am writing to address the alleged complaints listed on this board. For over a year I have elected to ignore them, mostly because I never gave them credence due to their lack of transparency and moreover, did not want to dignify the claims. But now the time has come to address them, since people clearly think they can anonymously post fictitious and libelous slander without recourse.

First and formost, we are NOT being investigated by ANY governing organization. This includes IRS, FDA, EPA or any of the others listed on this site. There has been no fraud or misleading of customers or of their products, nor are we a defendant in ANY litigation.

That being said, I will attempt to address the comments in general, as opposed to each one specifically, as they all seem to stem from the same thread of thought. The themes are of lawsuits, fraud, theft, bad product or bad service. While, we have never claimed to be a perfect, our goal has always been is to provide excellent products and service to our customers. Our current clients will attest to our desire and willingness to go above and beyond the call of duty to accomplish this goal. However, I am sure there may have been unhappy customers, just like in any business, but nothing to the extent described here, and nothing we would not go out of our way to correct.

The anonymity of these posting is problematic. Most of these ‘customers’ claim to exist in places where we do not, and have not, done business. There are alleged customers from Sussex, England, Provo UT, X, NC, Columbia, SC, El Cerrito, CA, Las Vegas, NV, Kentucky and even Guatemala! We do not, and never have had customers is these locales. While they claim to have been treated badly, our company has had no contact or record of contact with any of them.

This can only lead me to the conclusion that they are posted strictly to bash our name and harm our reputation. If any one of these ‘customers’ posts their name and contact information, I will gladly contact them to discuss their issue, or they may contact me on my direct line at843-486-1002 ext 112.
I truly believe that these postings are by former disgruntled employees.. Over the past 5 years we have experienced explosive growth and, like many companies, we have felt growing pains. It is unfortunate that during this period we had high turnover as we refined the business model and searched for the ideal team. Now these former employees are trying to exact some revenge for being let go.

Clearly, we would not be in business for 5 years had there been any truth to these claims. I am proud of the business I have built and how we treat our customers, and employees, as well as how we conduct ourselves in the business community. We have created many award winning and highly successful products for our clients and will continue to do so.

I encourage people to view credible, authored, third party information on the web like our Silver Crest Award for manufacturing in SC or The Small Business Commerce Association (SBCA) announcement that Scienceuticals, Inc. has been selected for the 2009 Best of Business Award in the Cosmetic preparations category. In these cases, there are legitimate names and sources behind the references.

http://www.crda.org/news/local_news/scienceuticals_expands_charleston_area_operations-632

http://www.free-press-release.com/news-scienceuticals-inc-receives-2009-best-of-business-award-1268267649.html

http://www.charlestonlifesciences.com/site/content/view/83

http://www.provencredible.com/scienceuticals-3374/

http://www.goarticles.com/cgi-bin/showa.cgi?C=2667879&D=P

In addition, you are welcome to visit us at any time and see for yourself. We maintain an immaculate facility that has been complimented on by some of the biggest names in the business. Also, I am happy to address any of these complaints or issues personally. However, I will not respond to any future anonymous claims or postings on this site. You may contact me by phone or email at 843.486.1002 ext 112 and dh@scienceuticals.com. I look forward to hearing from you.
Donald Hayden.

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FWK
, AE
Mar 23, 2010 1:48 pm EDT

Thankyou so much for posting this information, I live in UAE and i was about to order samples from Scienceuticals because I had found them on google search as a contract manufacturer. I had a doubt already as Don wrote to me in the first email "I will be your only point of contact"in bold and underline. So i tried to dig more and asked him if i could first purchase samples instead of placing an order, and he sent me some manipulated sheets which led me to more doubt and here i found this page. Thankyou so much all of you, my hard earned money is still safe.

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donscams
x, US
Mar 24, 2009 4:13 pm EDT

BE careful all that go to work for him. There are NO MORALS associated with Don HAYDEN or anyone working and representing his company.

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G
GOGREEN
Summerville, US
Mar 24, 2009 1:13 pm EDT

Multiple Companies are now involved in multiple Criminal investigations from the East to West Coast against SCIENCEUTICALS namely Don Hayden. In addition to possible bank fraud it has been coming to light that many of the formulas may have ingredient's not listed or claimed by SCIENCEUTICALS and in fact they may have been manufactured without authorization during a claimed dissolution to the state of SC. See link below:

http://www.scsos.com/index.asp?n=18&p=4&s=18&corporateid=399524

Furthermore, Any formulation made by this firm is to be subjected to additional testing as there are questions to the actual contents of said products. If you suspect you have have purchased tainted products from SCIENCEUTICALS or are a victim of Fraud please contact and mail to:

Barbra Wood FDA Investigators
6083v Atlanta GA, 30309
[protected]

Or Contact SC investigative unit :
[protected] or [protected]

The Public's help is appreciated on this matter due to possible danger posed by from unlisted / unknown ingredients.

G
G
GOGREEN
Summerville, US
Mar 23, 2009 5:36 pm EDT

They are under multiple Fraud investigations and have multiple EPA notices about dumping. We have been contacted by the EPA about them. Not only is this fraud but turning into an environmental disaster.

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cosmocream
, GT
Mar 12, 2009 1:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

STAY AWAY! DON IS A COMPLETE CROOK! WE ARE STILL IN BUSINESS DESPITE HIM AND SCIENCEUTICALS.

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cosmeticcutie
Poughkeepsie, US
Mar 09, 2009 6:57 pm EDT

hello suchagirl,
I am actually currently in the process of hiring them for my company as well and was about to send in the check until i read your comment. That is so horrible and i am glad you posted this review! Have you been working with a new private manufactuer? and if so who ? Thanks and if you could reply back to me at brittanyannlo@gmail.com that would be wonderful. Thanks!

ComplaintsBoard
S
10:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Scienceuticals Awful Company

This manufacturer is the worst and full of amateurs. None of my assigned development people stayed at all and the turn over was so horrible and no one knew what my project was about. The owner, Don Hayden, is a liar and I think he has no idea what he's doing. The fees I paid to make lab samples was a complete waste of money and the owner takes no accountability for how inexperienced his chemists are. He claims he is an organic lab but during my tour of the plant the organic ingredients were stored with the chemicals and mixed in the same rooms. Upon further investigation I discovered that no organic certification was present like I was led to believe. I believe the people who made my samples have no training or schooling in making cosmetics and it shows. I would strongly discourage people from using this lab. There are a million better labs out there. The owner told me they could make all of my products in all of my packaging but they in fact could not. This company was a complete waste of my time and money.

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suchagirl
mesa, US
Aug 26, 2010 3:34 pm EDT

Don,

My name is Sara Buntrock, aka suchagirl, as listed above. I have at no time ever worked for you or your company, so I am not a disgruntled employee as you have stated above.

Just so you remember, I came and met you and your team in South Carolina before we moved ahead with our project. The name of my company is What's your Virtue and your company was suppose to manufacture 30, 000 tubes of lip gloss for us in 2007. We both know it was a disaster. The crimped end of most of the tubes didn't hold and therefore our tubes were unsealed and un sale able.

We did come to you and asked for our money back and you refused. You did offer to redo the order for us, but we felt that would have been another tragic mistake. You wouldn't talk to me or our attorney so we filed suit in the state of Arizona, which you ignored and we won a judgment in the amount of 56, 244.00, which includes the original amount of46, 870.00 plus the 10% interest for two years. See attached court document.

I am glad that you will contact me as stated above so we can talk about settling our judgement with you. Please feel free to contact me at your convenience.

suchagirl@cox.net
[protected]

Sara M. Buntrock
What's your Virtue?

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D
Donald Hayden
Summerville, US
Apr 28, 2010 1:20 pm EDT

My name is Donald Hayden, president and founder of Scienceuticals, and I am writing to address the alleged complaints listed on this board. For over a year I have elected to ignore them, mostly because I never gave them credence due to their lack of transparency and moreover, did not want to dignify the claims. But now the time has come to address them, since people clearly think they can anonymously post fictitious and libelous slander without recourse.

First and formost, we are NOT being investigated by ANY governing organization. This includes IRS, FDA, EPA or any of the others listed on this site. There has been no fraud or misleading of customers or of their products, nor are we a defendant in ANY litigation.

That being said, I will attempt to address the comments in general, as opposed to each one specifically, as they all seem to stem from the same thread of thought. The themes are of lawsuits, fraud, theft, bad product or bad service. While, we have never claimed to be a perfect, our goal has always been is to provide excellent products and service to our customers. Our current clients will attest to our desire and willingness to go above and beyond the call of duty to accomplish this goal. However, I am sure there may have been unhappy customers, just like in any business, but nothing to the extent described here, and nothing we would not go out of our way to correct.

The anonymity of these posting is problematic. Most of these ‘customers’ claim to exist in places where we do not, and have not, done business. There are alleged customers from Sussex, England, Provo UT, X, NC, Columbia, SC, El Cerrito, CA, Las Vegas, NV, Kentucky and even Guatemala! We do not, and never have had customers is these locales. While they claim to have been treated badly, our company has had no contact or record of contact with any of them.

This can only lead me to the conclusion that they are posted strictly to bash our name and harm our reputation. If any one of these ‘customers’ posts their name and contact information, I will gladly contact them to discuss their issue, or they may contact me on my direct line at843-486-1002 ext 112.
I truly believe that these postings are by former disgruntled employees.. Over the past 5 years we have experienced explosive growth and, like many companies, we have felt growing pains. It is unfortunate that during this period we had high turnover as we refined the business model and searched for the ideal team. Now these former employees are trying to exact some revenge for being let go.

Clearly, we would not be in business for 5 years had there been any truth to these claims. I am proud of the business I have built and how we treat our customers, and employees, as well as how we conduct ourselves in the business community. We have created many award winning and highly successful products for our clients and will continue to do so.

I encourage people to view credible, authored, third party information on the web like our Silver Crest Award for manufacturing in SC or The Small Business Commerce Association (SBCA) announcement that Scienceuticals, Inc. has been selected for the 2009 Best of Business Award in the Cosmetic preparations category. In these cases, there are legitimate names and sources behind the references.

http://www.crda.org/news/local_news/scienceuticals_expands_charleston_area_operations-632

http://www.free-press-release.com/news-scienceuticals-inc-receives-2009-best-of-business-award-1268267649.html

http://www.charlestonlifesciences.com/site/content/view/83

http://www.provencredible.com/scienceuticals-3374/

http://www.goarticles.com/cgi-bin/showa.cgi?C=2667879&D=P

In addition, you are welcome to visit us at any time and see for yourself. We maintain an immaculate facility that has been complimented on by some of the biggest names in the business. Also, I am happy to address any of these complaints or issues personally. However, I will not respond to any future anonymous claims or postings on this site. You may contact me by phone or email at 843.486.1002 ext 112 and dh@scienceuticals.com. I look forward to hearing from you.
Donald Hayden.

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G
GOGREEN
Summerville, US
Mar 24, 2009 1:12 pm EDT

Multiple Companies are now involved in multiple Criminal investigations from the East to West Coast against SCIENCEUTICALS namely Don Hayden. In addition to possible bank fraud it has been coming to light that many of the formulas may have ingredient's not listed or claimed by SCIENCEUTICALS and in fact they may have been manufactured without authorization during a claimed dissolution to the state of SC. See link below:

http://www.scsos.com/index.asp?n=18&p=4&s=18&corporateid=399524

Furthermore, Any formulation made by this firm is to be subjected to additional testing as there are questions to the actual contents of said products. If you suspect you have have purchased tainted products from SCIENCEUTICALS or are a victim of Fraud please contact and mail to:

Barbra Wood FDA Investigators
6083v Atlanta GA, 30309
[protected]

Or Contact SC investigative unit :
[protected] or [protected]

The Public's help is appreciated on this matter due to possible danger posed by from unlisted / unknown ingredients.

W
W
whistle blower
Summerville, US
Mar 24, 2009 12:54 pm EDT

For those of you interested...Scienceuticals did dissolve in the State of South Carolina. It moved its corporation papers to Nevada where it plans to open a new facility in Reno under the watchful eyes of the same person who oversaw the lab in Summerville. Check it out.

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I
informer
Columbia, US
Mar 23, 2009 1:29 pm EDT

SCIENCEUTICALS, INC.
Note:This online database was last updated on 3/22/2009 6:04:21 PM.
See our Disclaimer.

DOMESTIC / FOREIGN: Domestic
STATUS: Dissolved
STATE OF INCORPORATION
/ ORGANIZATION: SOUTH CAROLINA
Profit
REGISTERED AGENT INFORMATION
REGISTERED AGENT NAME: CORPORATION SERVICE COMPANY
ADDRESS: 1703 LAUREL STREET
CITY: COLUMBIA
STATE: SC
ZIP: 29201
SECOND ADDRESS:
FILE DATE: 05/20/2005
EFFECTIVE DATE: 05/20/2005
DISOLVED DATE: 01/15/2009
Corporation History Records
CODE FILE DATE COMMENT Document
Dissolution 01/15/2009 DISSOLVED
Agent 12/06/2007 CHG AGTS ADD CORPORATION SERVICE COMPANY
Incorporation 05/20/2005

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everythinggood
funtow, US
Mar 15, 2009 12:46 pm EDT

We are in the same boat, this company made a first run for us. This past run was much much larger, for the past 6 months they have been sending us defective product, non people grade materials, and in-face lied to us where we consider they fact that they took our money fraud at this point. As of march 12th 2009 they are still saying they making our product .

They stole 50K of our funds. Its not a business its a criminal matter at this point.

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skincarebwr
Van Nuys, US
Feb 27, 2009 1:32 pm EST

I have experience with this company also. I would recommend as well that you seek other manufacturing companies. This company has horrendous turnover, so there is no consistency in customer service. I was told that my ingredients and components were on backorder, yet when I called the vendors directly, I was told that as soon as the order was paid for, it would be shipped. I was told my production time would be 6-8 weeks. It is not at 12 weeks and is not even close to being delivered. I have begun working with another lab and I would recommend that you do as well.

S
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suchagirl
mesa, US
Feb 27, 2009 9:34 am EST

We had thirty-thousand tubes of lip gloss made by these crackpots. The crimped didn't hold, due to a strand of lip gloss being left in the crimp zone, so the ends of them opened up...can't sell a one of them. I wish that was the only problem that we had with that order. Their sales team lied to us for a year and then when we had questions like why, they had no time or answers for us. We went after Don Hayden for our money back. Obtained a judgment against Scienceuticals, but they dissolved 1-15-09. I think I am the most bitter about the fact that I researched this guy for months and couldn't find anything negative about him or the company. So my startup company lost $48, 000. That is a tuff way to start a business! DO NOT DO BUSINESS WITH THIS COMPANY!

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skincarerx
Summerville, US
Feb 26, 2009 1:37 pm EST

You would do well not to do business with this company. I worked there and your complaints are valid indeed. Anyone interested in having their product made to compliance would do well to steer clear. I am currently trying to contact the FDA regarding the rats in the building where your products are being made. Your opinion of Mr. Hayden is well stated and very true. His chemists are jokes to say the least. If you do decide to use this company you would do well to have the products he makes analyzed. He falls a bit short in using the raw materials that he should. Organic? HA!

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cosmeticslover4ever
Poughkeepsie, US
Feb 13, 2009 4:22 pm EST

Hello,
This is very interesting to hear as i was just about to send in my startup payment with them. Do you know the name of the person who you worked with before siging on to them? I've been working with a man named Sean Dolan and he's been very helful so far but his name doesn't ring a bell does it?
Thank you for this info!

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